collaboration- 1 © minder chen, 2003-2011 collaboration tools dr. minder chen associate professor...

Collaboration- 1 © Minder Chen, 2003-2011

Collaboration Tools

Dr. Minder ChenAssociate Professor of MIS

CSU Channel Islands


LO: Learning Objectives

• Understand the needs and challenges of teamwork/collaboration

• Study different categories of IT that can be used to make teamwork more effective.

• In class exercises using TeamSpirits– http://mvscenter.net/ebs

– Explaining the design principles

– Exercise: » *Information sharing

» Major problems in teamwork

» Evaluate the problems

» *Solutions to one of the major problem

» *Rate these solutions

» *Using multi-criteria evaluation tools

» *Evaluate TeamSpiritz for collaborative learning


Information Systems Triad

OperationalDatabase

Data Warehouse

EnterpriseWorkflow

OLTP BIDSSEIS

Data Information

Knowledge

Collaboration/Messaging Systems

Workgroup Workflow

BusinessProcessWorkflow

OLAP


A New Model for Workgroup

Across GeographyAcross

Geography

On theRoad

On theRoad

AcrossDisciplines

AcrossDisciplines

Between CompaniesBetween

CompaniesBetweenDepartments

BetweenDepartments

Critical Business

Processes


Teams, Partnerships, and Alliances

• Collaboration system – supports the work of teams by facilitating the sharing and flow of information

B2B Server/E-commerce


Collaboration Systems

• Collaboration solves specific business tasks such as telecommuting, online meetings, deploying applications, and remote project and sales management

• Collaboration system – an IT-based set of tools that supports

the work of teams by facilitating

the sharing and flow of information


Colocated Teams vs. Virtual Team

Jessica Lipnack and Jeffrey Stamps, Virtual Teams: People Working Across Boundaries with Technology, Wiley, 2nd ed., 2000http://www.netage.com/pub/books/VirtualTeams2.html


I Work Next To You. We Should Talk Sometime.

• http://thedx.druckerinstitute.com/2012/05/we-should-talk-sometime/


Teamwork & Groupware

Same Time(Synchronous)

Same Time(Synchronous)

Different Time(Asynchronous))

Different Time(Asynchronous))

Multi-media presentation systems Key-pad based voting tools Facilitated meetings using a PC Networked PCs based GDSS

Project/team roomsShared offices

Screen sharingAudio/video conferencing: SkypeWeb-based desktop conferencing: WebExInstant messaging: Skype

E-mail CMS: wiki, Google DocsDiscussion forumWorkflow

DifferentPlace

(Virtual Team)

DifferentPlace

(Virtual Team)

SamePlace

(Colocated)

SamePlace

(Colocated)

CMS: Content management system


Videoconferencing

•Videoconference - a set of interactive telecommunication technologies that allow two or more locations to interact via two-way video and audio transmissions simultaneously.

• Example:– PictureTel from Polycom– http://www.polycom.com/index.htm

l


Web Conferencing

•Web conferencing - blends audio, video, and document-sharing technologies to create virtual meeting rooms where people “gather” at a password-protected Web site.

• Example: Skype• http://www.skype.com/intl/en-

us/features/allfeatures/video-call/


High Degree of Telepresence

http://www.telepresencecatalog.com/cisco-telepresence-cts-3000-2/


• Cisco employees in New York, left, and San Jose, Calif., on screen, meeting via Telepresence.• Cisco’s 3000 model sells for $299,000. “Double that to $600,000 when you add a similar system at a remote location.


References• TeamSpirits: http://mvscenter.net/ebs

• WebEx from Cisco– http://www.webex.com/go/us_quick_tour

• Cisco TelePresence

• IBM Lotus Notes

• Microsoft SharePoint – http://sharepoint.microsoft.com/en-us/Pages/Videos.aspx?VideoID=1

– http://technet.microsoft.com/en-us/virtuallabs/bb512933

• Office 360: http://office365.microsoft.com/en-US/online-services.aspx#

• Google Docs, Video: http://www.youtube.com/watch?v=6_hJ3R8jEZM

• Forrester Enterprise Social Networking (Video)– http://www.cisco.com/web/solutions/collaboration/forrester-cis-

108588.html 21:00 minutes (count down)

• Social Networking in the Enterprise: Benefits and Inhibitors– https://www.cisco.com/web/offer/gist_ty2_asset/SocMednInhib/SocNW_En_TLP.pdf


What is Groupware/Collaboration system? • Groupware has been used to describe from e-mail

to work-flow-automation software.

• Definition: Systems that integrate computers and

communications systems to implement group techniques to support communication, coordination, and decision making via structuring the processes and contents of teamwork.

• Alias: Collaboration Technologies

Computer-support cooperative work (CSCW)

Group decision support systems (GDSS)

Computer-mediated communication systems

Workgroup computing


Decision Information Center (1st Generation)

Source: http://www.groupsystems.com http://www.cmi.arizona.edu/


University of Arizona (2nd Generation)


Facilitated Meetings

Source: Adapted from http://www.grove.com/wkshp/wkshp.html

Agenda Outcomes

Roles

Participants

Facilitator

Rules

Scribe(Technographer)

Public displays served as group or organizational memory


Managing Meetings as a Problem-Solving Process

A meeting Agenda item 1

Agenda Item 2

Agenda Item 3

…

A problem solving processProblem-solving activity or task 1

Problem-solving activity or task 2

Problem-solving activity or task 3

…

Meeting Roles • Facilitator: Design, set up, and monitor the meeting • Participant: Participate in a meeting


Generic Problem-Solving Process and TeamSpirit

Share informationDiscussion forumStructured brainstormingBrainstorming

Idea consolidation

Rate alternativeRank alternativesSelect alternatives Multicriteria evaluation

Idea generation

Idea Organization

Alternative Evaluation

TeamSpirit Toolbox

Diverg

ent

Diverg

ent

Th

inkin

gT

hin

king

Co

nverg

ent

Co

nverg

ent

Th

inkin

gT

hin

king

Group Tool Classification

TeamSpirit is a Web-based group decision support system / creative group problem solving system. Every user can create and facilitate meetings.


Problem-Solving Life Cycle Idea generation

Idea Organization


Gen

eric

Pro

ble

m S

olv

ing

Pro

cess

Identify problems or opportunities

Create/design solutions or systems

Implement solutions or systems

Idea generation

Idea Organization


Idea generation

Idea Organization


Problem-Solving Life Cycle

Iteration


TeamRepository• Users• Meetings• Meeting

Rosters• Agendas• Activity Items

& Item Types

TeamRepository• Users• Meetings• Meeting

Rosters• Agendas• Activity Items

& Item Types

Group Toolkit

Group Toolkit

Group Problem Solving Process Manager

Meeting Listing Roster Listing Agenda Execution

Meeting Setup Roster Setup Agenda Setup

Group Problem Solving Process Manager

Meeting Listing Roster Listing Agenda Execution

Meeting Setup Roster Setup Agenda Setup

User A

uth

enticatio

n an

d R

egistratio

nU

ser Au

then

tication

and

Reg

istration

Join Meetings

Manage Meetings

Participation Version

Facilitation Version

Internet /

Intranet

Internet /

Intranet

Facilitators

Participants

TS

Idea generation

Idea consolidation

Idea evaluation


Team Performance Model

http://robertmcneil.com/storage/drexler_sibbet.jpg

collaboration- 1 © minder chen, 2003-2011 collaboration tools dr. minder chen associate professor...

Documents

collaboration tools

alliances collaboration

flow of information

collaborative learning

virtual teams

colocated teams

work of teams

based set of tools