collaboration across the mobile enterprise

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Collaboration Across the Mobile Enterprise Is evolving mobility trends creating new ways of communications in Enterprises? Jessie Yu Nov 2012

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Collaboration Across the Mobile Enterprise

Is evolving mobility trends creating new ways of communications in Enterprises?

Jessie YuNov 2012

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Agenda

What is Enterprise Mobility?

Enterprise Mobility - Influencing Factors

Adoption Trend

Key Takeaway

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Key components

•Simplest form of mobility – moving with in enterprises

WPBX•Deskto

p Extension – Call forwarding, seamless integration between Wi-Fi network and 3G/ 4G Network

Fixed to Mobile Convergence (FMC)

•Simplest form from Telco – CUG Plan with some features

•Replicating PBX functionality in Mobile

Mobile PBX (MPBX)

•Access email and contacts, now extend to voice and Audio conferencing

Push Mail

•Broadest form of Mobility client – access to Telephony, IM/ Presence, email, messaging, Video, Team room, and business application (CRM, Analytics)

Mobile Client

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The Future of the Enterprise

Future ofthe Office

Remote/Home working

Multiple Devices

Mobile

Collaborative

Cloud and Virtualisation

• Device agnostic• BYOD

• Video sessions• IM/Web conferencing• Voice• Social and Team Collaboration

The physical office becomes a place for face to face meetings

• Mobile Enterprise• FMC• Single number reach

• Applications on a SaaS model• Easy to maintain• Desktop virtualisation

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Collaboration Framework

Local Real Time Collab

• Traditional F2F Meetings• Traditional brainstorming

session

Mobile Real Time Collab

• Distributed conference/information sharing meeting

• Distributed work/task flow• Distributed collaborative

brainstorming

Local Non- Real Time Collab

• Notice board

Mobile Non- Real Time Collab

• Distributed asynchronous collaboration

• Receiving and acquiring information

• Sharing information • Work flow management • Creating new knowledge• Virtual social belonging S

ame

Loca

tion

Dispersed /unknow

n location

Same time

Different time

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Mobile Internet on the rise globally

Morgan Stanley Research

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Mobile social networking is growing at a phenomenal rate

Facebook Twitter Weibo0

50

100

150

200

250 235

41

234

Social Networking Solutions: Active Users Statistics, Asia Pacific, 31st, June, 2012

Facebook Twitter Weibo0

40

80

120

160

99

25

147

Social Networking Solutions: Active Mobile Users Statistics, Asia Pacific, 31st, June, 2012

Mobile Penetration Rate (%)

Asia Pacific Global

Facebook 42.1 47.6

Twitter 60.8 63.1

Weibo 62.8 61.9

Million Million

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Smartphone penetration amongst Singaporeans now stands at 88%

Social Networking Mobile WebMobile email, OTT

messaging

Time spent on Wifi

versus 3G

3G55%

Wifi45%

Source: IDA Statistics Release for Jan-Jun 2012.

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Enterprise Mobility at a glance

Enterprise Mobility

UC

&C

Sec

uri

ty

CR

M/

EC

MM

DM

/MA

M

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Applications Accessed through Mobile Devices

We expect the applications being accessed through mobile devices to increase in future with Video, TC, ESN and Web conferencing

Source: Frost & Sullivan

Mobility Trend

Applications Asia Pacific Singapore Asia Pacific SingaporeEmail and Calender 3 4 4 4Enterprise Telephony 2.5 2.5 3.5 3.2Video Conferencing 2.5 1 3.5 3Team Collaboration 1 1 3 3Enterprise Social network (ESN) and Social Media 1.5 2 3.5 3.8Web Conferencing 2 2 3 3.2Business Applications 2 2.3 2.5 2.9

Current Adoption(2012)

Future Adoption(2013 - 2014)

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Telecom operators aim to ramp up UC services via mobility

Rich communication services today are a result of applications and contents from OTT players. The features are becoming industry standards such as video calling, instant messaging and voice over IP.

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OTT and Social Media Applications on the rise – Communication channels are changing rapidly

• E-mailing and making calls from social media platforms will be common in the future. Facebook and Skype, etc

• WhatsApp and WeChat eats into SMS revenues

• Skype continues to be popular with not just students, consumers but also business users

• Download the app and it is free, why pay for communication services?

WeChat

Sina Weibo

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Areas where mobility are providing immediate benefits to enterprises

30%

23%6%

16%

25%

Operational efficiency and cost reductionIncreased productivity and salesSecurity and complianceBusiness strategy flexibilityDon't know

Business apps were the fast growing session in the app store in 2011.

Mobile device management, security and business process management are the top three areas of mobility adoption

25% companies have not perceived the benefits of mobility

Source: Frost & Sullivan. Sample size = 206

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34% of Organizations have a BYOD policy in place

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Security and productivity are the main concerns about BYOD

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Mobility Challenge

Secure connection and data securitySecurity

In-house and vendor Resource Scarcity

User defined or Device definedPrice Confusion

Device and Move, Adds and Changes (MACs)Manageability

simultaneous access - users accessing content from 2 to 3 devices concurrently or switching between devices

Device Integration

Threat from apps and issues relating to administering apps within Enterprises

Apps Manageability

Source: Frost & Sullivan

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Conclusion

Confusion around mobility term continues to rise

Enterprise Mobility is much beyond BOYD, it is about anywhere anytime access with any devices

Mobility market is expected to see high growth and a transition from good to have to must have.

Mobility to drive the expanded Unified Communications market.

Mobility is multi-vendor solution and will need vendors and 3rd party application to integrate and work seamlessly together

Despite security and manageability concern, access business data through mobile devices will increase

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For Additional Information

Donna JeremiahCorporate CommunicationsAsia Pacific+61 (0) 8247 8927 [email protected]

Carrie LowCorporate CommunicationsAsia Pacific+603 6204 [email protected]

Jessie LohCorporate CommunicationsAsia Pacific+65 6890 [email protected]

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Thank You!