collaboration architecture design: cisco collaboration administration: easy as 1-2-3

Session ID: T-CL-12-I

Shawn Cardinal – Cisco Collaboration CSE

Cisco Collaboration Administration: Easy as 1-2-3

Cisco and/or its affiliates. All rights reserved. Presentation_ID Cisco Public

Agenda

Cisco Collaboration Architecture

Cisco Prime Overview

Cisco Prime Collaboration Provisioning

Assurance

Analytics

Q&A / Demo

3


Collaboration Is One Coherent Experience

• Connecting people, not end-points

• Conversations, not calls

• Familiar, intuitive, natural

• Any media, any device, to anyone, at any time

• Integrates with business processes

COLLABORATION


Cisco VCS and TelePresence

Network (Cisco Medianet )

Call Control and Collaboration

Services

Cisco Phones & TelePresence Jabber

Cisco Unified Communications Manager

Edge

Workspace and Endpoints

Cisco

Webex

Meetings


Webex

Network and Compute

Prime Collaboration

• Provisioning • Assurance • Analytics

Simple, Compelling and Consistent User Experiences User Experience

UCS / Virtualization

Management

Cisco Prime Management Portfolio


Cisco Prime Modular Management Portfolio

Analytics • Cisco Prime Analytics

Service Fulfillment

• Cisco Prime Order Management

• Cisco Prime Active Catalog

• Cisco Prime Service Inventory

• Cisco Prime Provisioning

Cloud

Management

• Cisco Intelligent Automation for

Cloud

• Cisco Prime Network Controller

Voice/Video

Collaboration

Management

• Prime Collaboration

• Prime Licensing Manager

• Prime Collaboration

Deployment

Carrier Management

• Cisco Prime Central

• Cisco Prime Network

• Cisco Prime Performance Manager

• Cisco Prime Optical

IT Management

• Cisco Prime Infrastructure

• Cisco Prime NAM

• Cisco NetFlow Generation Appliance

• Cisco IT Process Automation

• Cisco TES

• Cisco Prime Service Catalog

• Cisco Process Orchestrator

Subscriber

Management

• Cisco Prime Network Registrar

• Cisco Prime Home

• Cisco Prime Cable Provisioning

• Cisco Prime Access Registrar

Prime


Legacy Video

Prime Collaboration Provisioning and Assurance

Expressway

or VCS Expressway-E

IP Phones

DX Series

Jabber Win,

Mac, iOS and Android

Internet

Jabber Win,

Mac, iOS and

Android

TS and/or MCU for

ad hoc and rendezvous CMR

Any Endpoint

EX

Series

SX, MX and

C Series

Cloud-enabled

TelePresence

TX Series

EX Series

Conductor PSTN

IP PSTN

CUBE

UC Manager

TMS

TS and/or MCU

for scheduled

Prime

Collaboration

Provisioning

9

Prime

Collaboration

Assurance


Cisco Prime Collaboration Administration as Easy as 1- 2- 3

Assurance

Continuous

monitoring and

diagnostics

Analytics

Long term

trending

and analytics

Provisioning

Simplified

deployment

and

configuration

Standard

Advanced

Standard

Advanced

Advanced


Packaging (v10.0)

Prime Collaboration Standard: Provisioning & Assurance

− Included with all UC 10.0 UCL and CUWL licenses at no additional charge

− All UC 10.0 customers have the right to download and install

− Not supported for UC 8.x – 9.x

− Cannot be used in a services/MSP offering

Prime Collaboration Advanced: Provisioning, Assurance & Analytics

− Can be offered to 100% of UC 8.x and above customers and is a chargeable add-on

− Tiered-pricing based on endpoints

− Partners using Prime in a service offering must purchase the Prime Collaboration Advanced

Cisco Prime Collaboration Provisioning Simplifying Deployments



Standard

Advanced

Standard

Advanced

Advanced

Provisioning

Simplified

deployment

and

configuration

Assurance

Continuous

monitoring and

diagnostics

Analytics

Long term

trending

and analytics


Provisioning Standard and Advanced Feature Split for Cisco Unified Communications 10.0

Single Cluster

• Single user interface with both native features and contextual cross-launch

• Provisions all services (voice, Cisco® Unified Communications Manager video and Cisco TelePresence® endpoints,

presence, voicemail, mobility)

• Security Audit log, Order tracking system

• Three levels of role-based access control (RBAC)

- System level, advanced ordering level, and basic ordering level (no per-domain-group granularity)

• LDAP integration, federated or non-federated, per domain group

• Batch provisioning

Multi-Cluster

• Advanced RBAC and delegation; order admins can be assigned to different domain groups of users

• Ordering workflow (approver, MAC assigner, shipper, and receiver)

• Cisco Unified Communications and Cisco IOS® infrastructure templates with embedding and chaining, keywords,

and scheduled template-based provisioning

• Northbound workflow API (no longer optional)

• Managed services features

• Single batch file works across multiple clusters of CUCM, Unity Connection and Unity® clusters

Standard

Advanced


Provisioning features

• Single interface for provisioning of users and their

voice and unified communications video services

• Policy-based automation to align

with enterprise rules, workflow, and delegation

• Scheduled scripts with templates

for bulk provisioning

• Tracking of all changes for expedited auditing and

troubleshooting

• Northbound workflow API for workflow automation


Cisco Prime Collaboration Provisioning 10.0 New features

Device and Service Support

• Telepresence, video, voice, Jabber endpoint

provisioning

- For Cisco® Unified Communications Manager (10.0+) registered

endpoints

• FULL coverage for Cisco® Unified Communications Manager,

IM & Presence, and Cisco Unity Connection 10.0 apps

- Increased Prime Collaboration Provisioning native coverage

- Additional coverage using cross launch

- Service Templates can be set up and used in the Day 2

ordering workflow covering all user service attributes

- Advanced ordering role can get to all user service attributes


Device and UI

• Single Sign On (SSO) support than enables seamless cross

launches to:

- TMS, Express, Prime Collaboration Deployment (PCD), and

Prime License Manager (PLM)

- Service pages on Cisco Unified Communication Manager

• Unified Communications (UC) service setup user interface

- Allows quick setup of UC services, including cluster setup for

Jabber™

- Includes User Data Service (UDS) interface for Jabber directory

service

- Cisco TelePresence® Management Suite (TMS) scheduling

groups are chosen, cluster by cluster

• Localization for Japan, Korea and simplified Chinese

Cisco Prime Collaboration Provisioning 10.0 New features


Provisioning Concepts

18

DOMAIN

SERVICE

AREAS

USER

ROLES

SERVICE

TEMPLATES


Provisioning Use Case – Add User

Choose

Domain

Add User


Provisioning Use Case – Order New Service

20

CHOOSE

SERVICE AREA

ORDER

SERVICE


Provisioning Use Case - Services

21

SELECT

SERVICE TO

PROVISION


Provisioning Use Case – Video Endpoint

22

Video Endpoint

CONFIGURATION

MAC

ADDRESS

SERVICE

TEMPLATE


Provisioning Use Case - Line

23

LINE

CONFIGURATION

Choose Service

Template


Provisioning Use Case – Audit Feature

24

ORDER

TRACKING


Provisioning Use Case – Order Completion

25

ORDER

COMPLETION Order

Number

Cisco Prime Collaboration Assurance Monitor and Troubleshoot



Standard

Advanced

Standard

Advanced

Advanced

Provisioning

Simplified

deployment

and

configuration

Assurance

Continuous

monitoring and

diagnostics

Analytics

Long term

trending

and analytics


Assurance Standard and Advanced Feature Split for Cisco Unified Communications 10.0

• Single user interface with both native features and contextual cross-launch

• Core UC components (Cisco® Unified Communications Mgr, voicemail, and presence)

• Core video components (TS, VCS, MCU, Conductor)

• Fault and performance metrics and short-term trending (RTMT)

• Configurable performance alerts and email notifications (RTMT)

• TMS ticketing

• Search and status

• Additional component coverage: CCE, CCX, CVP, UC8.6-9.x, gateways, switches, routers, CMTS, CTS-Man, third-

party SNMP

• Health dashboards (top five impacted MOS, trunk group, etc)

• Detail monitoring for endpoints: MOS, call failures, registration

• Auto-discovery, RBAC, grouping and topology views

• Fault and performance views of the network and video conferences

• Service quality (MOS, jitter, packet loss, etc.), call categorization and analysis,

call detail records reports

• Video session troubleshooting using Medianet

• Voice diagnostics views, Medianet call trace, and testing

• Alarm correlation, syslog events

• Managed services (for video only in Unified Communications 10.0; voice on roadmap)

Standard

Advanced


Cisco Prime Collaboration Dashboards and Dashlets

Dashboards

Dashlet


Assurance Topology Multi Cluster


Assurance Topology Single Cluster


Assurance Topology 360 View


Assurance (Advanced) features

Voice and Video Management

• Single pane of glass for the entire collaboration network

• Single repository for all collaboration inventory

• 3 rd party device support

Dashboard Summary

• View network status at a glance.

• Quickly identify potential problems.

• Instantly access troubleshooting tools.

Alarms & Correlation

• Multiple sources of network data, syslog customization

• Facilitates event notification reduction

• Facilitates email and SNMP forwarding

Proactive Troubleshooting

• Simulate traffic

• Test circuits and endpoints


Assurance (Advanced): Diagnostics

Full Network View

• Endpoints, servers, and infrastructure

• Cluster-level groupings

Voice Diagnostic Portal

• KPI grouped by device type

• Multiple statistic overlay graphs

Voice Diagnostic Testing

• Run both real-time and scheduled tests.

• Check for dial tone, registration, and end-to-end

communication.

• Test links with IP SLA to isolate jitter and packet loss.

• Verify phone features are working.


Assurance (Advanced): Video assurance

End-to-End Monitoring

• View all sessions – scheduled, completed, or in

progress.

• Rapidly isolate problems to the network or endpoint.

• Identify latency, jitter, and packet loss.

Real-Time Mediatrace Diagnostics

• View and simulate end-to-end sessions over Cisco®

and third-party devices.

• On Cisco network devices, view CPU, memory, and

interface statistics to locate bottlenecks in the

network.

• On Cisco Medianet devices, view jitter and packet

loss statistics and DSCP information to pinpoint

hotspots affecting session quality.


Cisco Prime Collaboration 10.0 New features (Advanced)

Device and Endpoint 360-Degree View

• At-a-glance consolidated information for devices, applications, and endpoints

• Contextual cross-launch for expedited troubleshooting

User 360-Degree View

• Active Directory integration

• Single interface to view all endpoints per user

• Ability to quickly determine service experience for all endpoints

• Contextual cross-launch for expedited troubleshooting

Troubleshoot In-Progress Audio Call Quality

• Receive alerts when key audio phone call quality degrades

• Trace call path and pinpoint hotspots causing quality degradation using Cisco®

Medianet

Video Assurance Enhancements

• Synthetic (P2P) test calls for proactive measurement of service experience

• ISDN (for legacy video deployments) device fault and performance monitoring

• Conferencing device fault and performance monitoring

• Cisco TelePresence® Video Communication Server license consumption information

• Better conference session diagnostics: Cisco TelePresence MCU to endpoint media

trace


Cisco Prime Collaboration 10.0 New features (Advanced)

Jabber Endpoint Type Detection

Categorizes Cisco Jabber™ endpoints

• Cisco® Jabber Desktop (Windows and Mac)

• Jabber Mobile

• Jabber iPad

• Jabber Video

IPv6-Ready Endpoint Support

• Discovery of IPv6 endpoints

• Monitoring of IPv6 endpoints in topology view, endpoint

search, endpoint monitoring, and video session

monitoring

• Reporting of IPv6 endpoints using inventory metrics


Assurance Use Case – Video Call Trace

38

Telepresence Call

Endpoint

Details

Troubleshoot


Assurance Use Case – Video Call Trace Troubleshooting

39

Start

Troubleshooting

Trace the path

of the call


Assurance Use Case – Video Call Trace Troubleshooting

40

Medianet Path

View

CPU Usage

Memory

Usage

Devices in

Call Path

Cisco Prime Collaboration Analytics Reporting and Optimization



Standard

Advanced

Standard

Advanced

Advanced

Provisioning

Simplified

deployment

and

configuration

Assurance

Continuous

monitoring and

diagnostics

Analytics

Long term

trending

and analytics


Analytics Advanced Only for Cisco Unified Communications 10.0

Provisioning

Assurance

Analytics

Advanced -

Optional

Standard -

Included

• Single cluster

• Provisions collaboration services

• Two levels of RBAC for

delegation

• Audit log across multiple services

• Single cluster batch

• Single cluster

• Voice and video fault

• Performance metrics

• Email notifications

• Simple RBAC

Not available – advanced offer

only

Includes all standard features, plus:

• Multi-cluster in a single instance

• APIs for integration

• Process workflow

• Advanced RBAC

• Infrastructure templates

Includes all standard features, plus:

• Multi-cluster in a single instance

• Detailed endpoint monitoring

• Deep video session monitoring

• Multi-level RBAC and grouping

• Diagnostic tests and more

Long-term reporting and analysis:

• Technology usage

• Traffic analytics

• Capacity planning

• Asset usage

• Quality of service


What is Prime Collaboration Analytics?

UC & TelePresence customers are maturing and now looking for tools to help optimize the TCO

Customers want to analyze

• How end-users use the collaboration technologies

• How to do effective capacity planning

• What are the Collaboration traffic patterns

• How can I distribute and optimize the network services costs

Key users : CIOs/CEOs, IT Planners, IT Managers

Prime Collaboration Analytics replaces Service Statistics Manager (of UCMS) capabilities

Cisco Prime Collaboration

Analytics


Assurance

Collaboration

Network


Cisco Prime Collaboration Analytics Address collaboration analytics challenges

Capacity Analysis

• Busy-hour trunk analysis

• CAC bandwidth use analysis

• Conferencing (MCUs) use

• Trunk use analysis

Traffic Analysis

• Dialed-number analysis

• Off-net calls analysis

• Call traffic per location analysis

• Traffic-type (external, internal, local,

etc. calls) analysis

Technology Adoption

• Endpoint deployment trend

• Endpoint model and type use trend

• Voice and video technology use

trend

Asset Use

• Least-used endpoints analysis

• No-show Cisco TelePresence® rooms

trends*

• Most-used Cisco TelePresence*

endpoints

Service Experience

• Call-failure trends

• Service quality distribution by

location

• Most affected endpoints analysis

* Planned for future releases


Analytics– technology adoption use case

46

A common problem for my team is identifying which devices are provisioned in the Cisco Unified Communications Manager (Cisco UCM), but are no longer in use. This issue is getting more complex as Cisco employees have multiple devices associated with their one directory number. Its becoming increasingly important for my team to gain visibility into endpoint usage. – Jim Marshal (Cisco IT)

Technology adoption metrics, number of audio and video endpoints, call minutes -> Reporting (ROI), benefit realization for business case


Analytics– Collaboration network planning use case

47

With increasing voice and video communication in my organization, it is becoming critical for my team to understand the pattern of trunk usage and plan ahead for additional capacity to improve end-user satisfaction. – Sr. IT Manager (A large health care organization)

Cisco and/or its affiliates. All rights reserved. Presentation_ID Cisco Public 48

Cisco Prime Collaboration Analytics Asset Usage

Asset Usage: least used endpoints : summary and details

-> Reporting (ROI), Planning expansion

Cisco Prime Collaboration Summary and Additional Resources


Summary

50

Enhance the administration of your collaboration solutions by simplifying provisioning, assurance

and analytics


Easy as 1-2-3


Americas Edition

Software Trial Downloads | VoDs |

Product Info | Etc.

Cisco Prime for IT - Demo Series

Day Product Same Time Same Place

Every Tuesday Cisco Prime Collaboration 2:00 PM EST

(90 Min) bit.ly/PrimeDemo

Every Wednesday Cisco Prime NAM & NGA

Every Thursday Cisco Prime Infrastructure

www.cisco.com/go/prime-demo

No Registration Required Open to Customers, Partners and Cisco People Exceptions: No sessions on US Public Holidays and Cisco Shutdown

http://bit.ly/PrimeDemo

http://bit.ly/PrimeDemo

http://www.cisco.com/go/prime-demo



http://www.tinyurl.com/prime-emear


For More Information

Cisco® TAC Prime Collaboration Support Forum

Cisco Prime™ Collaboration Website

http://www.cisco.com/go/primecollaboration

https://supportforums.cisco.com/community/

netpro/collaboration-voice-video/pcm

https://communities.cisco.com/community/technology/collaboration?vie

w=overview

Cisco Collaboration Community

http://www.cisco.com/go/primecollaboration

https://supportforums.cisco.com/community/netpro/collaboration-voice-video/pcm









https://communities.cisco.com/community/technology/collaboration?view=overview



Prime Collaboration Demo

collaboration architecture design: cisco collaboration administration: easy as 1-2-3

Technology

cisco andor

id cisco public cisco

id cisco public collaboration

cisco telepresence endpoints

prime collaboration

prime collaboration

prime collaboration

id cisco public packaging