collaborative development of a web knowledgebase for a liaison program: “back to the future”...
TRANSCRIPT
Collaborative Collaborative Development of a Development of a
Web Knowledgebase Web Knowledgebase for a Liaison for a Liaison
Program:Program:“Back to the Future” “Back to the Future” Holly Harden, MLIS, Liaison Librarian
Kathleen B. Oliver, MSLS, MPH, Associate Director for
Communication and Liaison Services
Tina Otter, MLIS, Reference Librarian
Ming Zhu, MIS, Web Development Programmer
William H. Welch Medical LibraryJohns Hopkins University
Baltimore, Maryland
OutlineOutline
• Liaison program background and goals• Collaborative elements and database
development• Database life cycle• Knowledgebase and management tool
Liaison Program BackgroundLiaison Program Background
Issues– Desktop delivery of information– Library gate count declines– Users need librarian expertise– Library needs user input on products and
services
Liaison Program BackgroundLiaison Program Background
• Liaison program established to address issues
• Structured for outreach to users– Each department assigned a liaison– Liaison committee formed
• Seven Librarians• One scientific editor & educator
Liaison Program GoalsLiaison Program Goals
• Communicate about library services, resources, and programs
• Listen to faculty, students, and staff• Identify information needs• Report back on findings• Build relationships
Who’s involved? Who’s involved?
• Small number of liaisons • Large number of clients
The ChallengeThe Challenge
• Internal information sharing• Program monitoring• Program development • Program management
A SolutionA Solution
Build a database of liaison contacts and activity!
Collaborative ElementsCollaborative Elements
• Who– Librarians– Web developers
• Importance of alliance• Creation of new
knowledge
“Many heads are better than one”
Collaborative ElementsCollaborative Elements
• Database development needs assessment– Purpose of database– Goals of liaison program– Model representation of liaison work
process
Collaborative ElementsCollaborative Elements
• Development meetings– Demonstrations– Live Q&A sessions– Online Q&A (e-mail)– Testing, feedback, analysis,
improvement
Liaison Database Life CycleLiaison Database Life Cycle
• Liaison program requirements definition• Software requirements definition
– Oracle database software– Cold Fusion Web application– Architectural design
• Detailed design and construction – Coding and debugging
• Delivery to the user• Operations
Information ArchitectureInformation Architecture
Liaison UserLiaison UserCold Fusion Cold Fusion Application Application
ServerServer
Oracle Database
Server
Data Data TransactionTransaction
Web Web ServerServer
Design HistoryDesign History
• Documentation and content• Generating reports• Descriptive terms for contact categories• User interface
Functionality and Usability Functionality and Usability
• Convenient and user friendly– Add a contact “on the fly”– Multiple staff selection– Sorting options
Original Add a Contact Screen
Current Add a Contact Screen
Statistical Reporting Screen
Report screenshotReport screenshotStatistical Report Result Screen
Search Contacts by Training Category
Search Results: Sorted by Date
Search Results: Sorted by Department
Database DevelopmentDatabase Development
• Continuous evolution• Continuous collaboration• Continuous use identifies further
development
The liaison knowledgebase develops as the liaison program evolves and new needs are identified.
ConclusionConclusion
• Knowledgebase for liaisons• Management data for other library
functions – Budget justification– Meeting background
• Data for program evaluation & development