1

Collaborative Knowledge Management in Organization from

SECI model Framework

Natapone charsombut, MrJoint Researcher

School of Engineering and TechnologyAIT - Asian Institute of Technology

natapone@gmail.com

TIIM Conference 2010, 17 jun 10

2

Outline

ObjectiveConcept of Knowledge ManagementRoles of KM in organizationKM in the age of collaborationSECI model frameworkKM requirements from SECI modelSystem designCase study

3

Objective

To answer this question:

“ How can we manage the knowledge in the age of online collaboration ? ”

4

Concept of Knowledge Management (KM)

The capability of an organization to

• Create new knowledge

• Disseminate through the organization

• Embody into product, service and system[Nonaka & Takeuchi, 1995]

5

Process of KM

Transformation between tacit and explicit knowledge

I know that …(explicit)

Subject, act Test score Result

I know how …(tacit)

Teaching method Personality Process

6

Roles of KM in organization

As Knowledge transfer toolTo manage organizational learning

Benefits for applying KMEncourage sharing of knowledgeRetain intellectual capitalReduce training timeReduce redundant work

7

KM in the age of collaborative information

Knowledge not only be acquired and stored

But also concerns about how it is• created• shared• learned• Reused

Effect from new technologies• Web 2.0• Linked Data

8

Web 2.0 Interactive Interface

Web 2.0 facilitates user interface for more interactive information sharing, interoperability, user-centered design

From reader to author

9

Web 2.0 Definition SLATES

Search: keyword matching search

Links: to connect information together using the model of web link

Authoring: the collaborative work of content, users can create, update and comment on the web

Tags: to categorize content by adding keyword, usually a single word description

Extensions: to extend web as an application platform

Signals: syndication technology that notify content updated

[McAfee, 2006]

10

Publish through Linked Data structure

Linked Data provides structure of data that links shared data together as single global database

http://linkeddata.org

11

Rules of publishing Linked Data

1. Use URIs as names for things

2. Use HTTP URIs so that people can look up those names

3. When someone looks up a URI, provide useful information, using the standards (RDF, SPARQL)

4. Include links to other URIs, so that they can discover more things

[Berners-Lee et. al., 2006]

12

RDF example

The Resource Description Framework (RDF) model encodes data in the form of subject, predicate, object triples.

• Subject: http://dig.csail.mit.edu/data#DIG• Predicate: http://xmlns.com/foaf/0.1/member• Object: http://www.w3.org/People/Berners-Lee/card#i

The link states that a resource identified by the URI http://www.w3.org/People/Berners-Lee/card#i is member of another resource called http://dig.csail.mit.edu/data#DIG.

13

SECI model frameworkSECI model represent the spiral of knowledge conversion between tacit and explicit knowledge

* ( SECI : Socialization Externalization Combination Internalization)

14

SECI model components

Socialization: to share tacit knowledge among people in “social interacting space”

Externalization: to convert from tacit to explicit knowledge which is understandable and interpretable.

Combination: to integrate different kinds of knowledge

Internalization: to understand explicit knowledge and embeds into oneself tacit knowledge. The transformed explicit knowledge becomes a part of individual’s thought process.

SECI model emphasizes on collaborative learning in an organization[Nonaka & Takeuchi, 1995]

15

KM requirements for Socialization

Socialization requires: • virtual space for interaction

Required features: • Virtual learning space• Social network

Picture from Flickr by dkuropatwa

16

KM requirements for Externalization

Externalization requires:• expression tools• repository to store explicit

knowledge

Required features: • learning object creator• Digital resource creator• Forum• Chat• Blog

Picture from Flickr by dkuropatwa

17

KM requirements for Combination

Combination requires• Interoperability, Sharing, Integration

Required features: • Unified data structure

Picture from Flickr

18

KM requirements for Internalization

Internalization requires• Measurement tool to

evaluate knowledge understanding and embodying

Required features: • Assessment• Evaluation

Picture from Flickr by dkuropatwa

19

System Design

Built from Open source software

Integration of:• “Learning Management System (LMS) + Digital Library (DL)”

Systems Requirements ApplicationLMS Virtual learning space, Social network,

Expression tools, Assessment, EvaluationMoodle

DL Digital repository, Expression tools Dspace

Linked Datainterface

Interoperability, Sharing, Integration PHP Linked Data API

20

Why LMS ?

Virtual learning space

Social network

Learning path

Course management

Assessment

Evaluation

21

Why DL ?

Digital repository

Search & Retrieval

Well categorized

Well described

Well indexed

Resource workflow

22

Why not CMS ?

Content Management System (CMS)• Manage document flow in collaborative environment• Create, Edit and Share resource• Access control• Version control

All of main features are provided by LMS and DL

Lacks of capability in term of digital content long-term preservation, comparing to DL

23

Abstract architecture of SECI model KM

24

Application integration

LMS and DL cannot integrate directly

Apply Linked Data structure as an interface based on RDF

Implement LiLO: Linked Data Learning Object exchange

25

Design of SECI model KM

26

LiLO functions

Linked Data search

Linked Data browser

Linked Data editor

Linked Data publisher

Linked Data importer

27

Case study

Project initiation: Enhanced Supply Chain Network

Objective: to define an appropriate tool for analyzing and developing logistic network

Development process: Brain Storming

Tool: SECI model KM with LiLO added on

28

Socialization: discussion about the project

I know that …

(explicit)

I

I know that …

(explicit)

29

Externalization: collaborate project proposalTeam create proposal together according to each member’s expertise

Project attributes show that the project is created by Engineering, IT and Finance Dep

30

Combination: Import external resource from Wikipedia and MIT digital library

•MIT resource

•Wikipedia resource

31

Internalization: evaluate project alternative

After team’s member have learned about pro & con of each alternative thoroughlyTeam votes for the best solution

32

Knowledge collaboration on Mobile Device

• Future Work

33

Time for Socialization!

Questions / Answers