8/15/2019 Collateral Docs APAC Careers CollectionAnalyst Asia

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Position title: Collection Analyst (Asia)

Location: Kolkata

Number of position: 1

This position assumes the lead with the coordination of Asia’s dispute and service request queues, and with the invoice

collection process. Coordination of Asia’s dispute and service request queues is a main responsibility for this role. This

will require monitoring both queues in order to ensure that all disputes and service requests are properly assigned and

being addressed. As the Collections Analyst reporting into the Regional Credit Manager for Asia, you have responsibility

for the timely management of the cash receivables for “Bentley Systems” (all entities from which we bill), ensuring that

cash collection activities meet the requirements set by our Regional Credit Manager for Asia by reducing aged debt,

maximising collection and collating high quality dispute information. You will also be responsible for routine telephone

calls to delinquent customer accounts, and management of problems that delay collections, including timely and

effective communication with other departments.

Main Responsibilities/Accountabilities:

  Contact customers to ensure timely payment of all invoices

  Ensure that the collections processes are followed and in adherence with the actual processes

  Analyse and maintain updated customer-aging reports

  Meet monthly collections targets

  Collect, progress and escalate high quality dispute information as required in accordance with escalation policy.

  Assist in the preparation of management reports in line with management requirements

  Dispute & service request creation for AR related issues identified from internal and external customers and

assign appropriately within the Credit &Collection department or FinOps.

  Handle any incoming service requests that can be dealt with relatively quickly. (Invoice Copies, Payment

Notification etc.)

  “Triage” and update already-created Service Requests and Disputes if required or incorrect.

  Close Service Tickets and/or disputes as needed.

  Perform administrative support functions and special projects as needed.

  Other tasks as needed or assigned.

Qualifications/Requirements

 

1-2 years’ experience in Collections or any Finance related position in a corporate environment is desirable.  Degree in Business Administration or Finance is required.

  Experience with SAP R/3 and/or SAP CRM a plus.

  Excellent business communication skills (oral and written).

  Proficiency with Microsoft Excel, Word, and Outlook.

  Very analytical, with excellent attention to detail.

  Ability to quickly respond, efficiently manage time and shift from one task to another while managing daily

priorities.

  Advanced problem solving/troubleshooting skills.

8/15/2019 Collateral Docs APAC Careers CollectionAnalyst Asia

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  Ability to explain complex ideas in simple terms.

  English is a requirement. Other language skills, in addition to English, would be an advantage.