college technology services college ta technology training - agenda - cts support services overview...
Post on 21-Dec-2015
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College Technology ServicesCollege TA Technology Training - Agenda
- CTS Support Services Overview – 15 Minutes
- Featured Services Demo – Wiki, Adobe Connect & Qualtrics – 20 Minutes
- What’s New In Blackboard 9 – Marly Miller (ITS) – 20 Minutes
- Q & A – 5+ Minutes
Important Links:
CTS Homepage – http://college.usc.edu/ctsTA Tech Training PPT – http://college.usc.edu/cts - Quicklinks sectionQualtrics Survey Tool Signup – http://college.usc.edu/qualtricsBlackboard Login – http://blackboard.usc.eduBlackboard Training Webcasts – http://college.usc.edu/bbtraining
John [email protected]
College Technology Services
Introduction
- Our Approach
- Our Scope
- Our Team
- CTS and the USC IT Community
College Technology Services
CTS Core Support Services
- College & Libraries Help Desk – CLHD
- Distance Learning
- Technology Enhanced Learning
- Web Services
- Other Services
College Technology Services
College & Libraries Help Desk – CLHD
- Customer Service Oriented Approach to IT Support
- Help Desk – PC, Mac, Linux – Laptops, Desktops, Smartphones
- Network & Phone Activations
- Near 24/7 Support via [email protected]
- On-site, Remote and Walk-in Service
- Spare Parts Stock
- Apple & Dell Warranty Service
- Classroom Multimedia Support
College Technology ServicesDistance Learning
- 1000’s of Course Captures / 100’s of Video Conferences
- HNB 100 & ACB 238 Studio Classrooms- Live / Archived Webcasts- Audio Podcasts- Starboard / Virtual Whiteboard- Dual Projectors- Document Camera- Built-In PC / Laptop Connection- DVD / VHS
- Adobe Connect Web Conferencing
- Traditional Video Conferencing
- Portable Webcasting Kits
College Technology Services
Technology Enhanced Learning
- College Wiki
- Blackboard Support / Training
- Luna Insight – Image Management / Scanning Services
College Technology Services
Web Services
- Manage 150+ Departmental, Center & Lab Sites
- Department Site Redesigns
- Lab / Personal Sites
- Adobe Contribute Web Editing Tool
- College YouTube Channel – http://www.youtube.com/usccollege
College Technology Services
Other Services
- Technology Consulting / Price Quotations
- Personalized and Group Training
- Laptop, Projector, Wireless Data Modem Checkout
- Final Cut / Adobe Premier Apple Editing Station
- Qualtrics Survey Tool – http://college.usc.edu/qualtrics
- College Collaboration System – http://college.usc.edu/ccs
College Technology ServicesCollege Wiki
College Technology ServicesCollege Wiki
College Technology ServicesWeb Services
College Technology ServicesWeb Services
College Technology ServicesWeb Services
College Technology ServicesWeb Services
College Technology ServicesWeb Services
College Technology ServicesWeb Services
College Technology ServicesDistance Learning Captures
College Technology ServicesDistance Learning Captures
College Technology ServicesAdobe Connect
College Technology ServicesLuna Insight
College Technology ServicesLuna Insight
