colman walsh at ux antwerp meetup

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Page 1: Colman Walsh at UX Antwerp Meetup

Hallo

@colmanw #UXAntwerp

Page 2: Colman Walsh at UX Antwerp Meetup

@colmanw #UXAntwerp

16years

Page 3: Colman Walsh at UX Antwerp Meetup

@colmanw #UXAntwerp

Page 4: Colman Walsh at UX Antwerp Meetup

@colmanw #UXAntwerp

My country: the user experience

Page 5: Colman Walsh at UX Antwerp Meetup

@colmanw #UXAntwerp

Countries are complicated

Page 6: Colman Walsh at UX Antwerp Meetup

@colmanw #UXAntwerp

Jürgen Habermas

Page 7: Colman Walsh at UX Antwerp Meetup

@colmanw #UXAntwerp

State love

Page 8: Colman Walsh at UX Antwerp Meetup

@colmanw #UXAntwerp

Folk love

Page 9: Colman Walsh at UX Antwerp Meetup

@colmanw #UXAntwerp

Folk love

Page 10: Colman Walsh at UX Antwerp Meetup

@colmanw #UXAntwerp

State love v folk love

Page 11: Colman Walsh at UX Antwerp Meetup

@colmanw #UXAntwerp

Bridge (Sweden)

Page 12: Colman Walsh at UX Antwerp Meetup

@colmanw #UXAntwerp

Bridge (Sweden)

Page 13: Colman Walsh at UX Antwerp Meetup

@colmanw #UXAntwerp

Bridge (Ireland)

Page 14: Colman Walsh at UX Antwerp Meetup

@colmanw #UXAntwerp

Bridge (Ireland)

Page 15: Colman Walsh at UX Antwerp Meetup

@colmanw #UXAntwerp

Cycling (Holland)

Page 16: Colman Walsh at UX Antwerp Meetup

@colmanw #UXAntwerp

Cycling (Holland)

Page 17: Colman Walsh at UX Antwerp Meetup

@colmanw #UXAntwerp

Cycling (Holland)

Page 18: Colman Walsh at UX Antwerp Meetup

@colmanw #UXAntwerp

Cycling (Ireland)

Page 19: Colman Walsh at UX Antwerp Meetup

@colmanw #UXAntwerp

Cycling (Ireland)

Page 20: Colman Walsh at UX Antwerp Meetup

@colmanw #UXAntwerp

Buses (everywhere)

Page 21: Colman Walsh at UX Antwerp Meetup

@colmanw #UXAntwerp

Buses (everywhere)

Page 22: Colman Walsh at UX Antwerp Meetup

@colmanw #UXAntwerp

Buses (everywhere)

Page 23: Colman Walsh at UX Antwerp Meetup

@colmanw #UXAntwerp

Buses (Ireland)

Page 24: Colman Walsh at UX Antwerp Meetup

@colmanw #UXAntwerp

Litter (Ireland)

Page 25: Colman Walsh at UX Antwerp Meetup

@colmanw #UXAntwerp

Litter (Ireland)

Page 26: Colman Walsh at UX Antwerp Meetup

@colmanw #UXAntwerp

Post codes (everywhere)

133 Jasper PlaceSan Francisco CA 94133-3319

Page 27: Colman Walsh at UX Antwerp Meetup

@colmanw #UXAntwerp

Post codes (everywhere)

133 Jasper PlaceSan Francisco CA 94133-3319

Page 28: Colman Walsh at UX Antwerp Meetup

@colmanw #UXAntwerp

Post codes (everywhere)

133 Jasper PlaceSan Francisco CA 94133-3319

Page 29: Colman Walsh at UX Antwerp Meetup

@colmanw #UXAntwerp

Post codes (everywhere)

140 Jasper PlaceSan Francisco CA 94133-3320

133 Jasper PlaceSan Francisco CA 94133-3319

Page 30: Colman Walsh at UX Antwerp Meetup

@colmanw #UXAntwerp

Post codes (everywhere)

66 Masbro RoadLondonW14 0LT

Page 31: Colman Walsh at UX Antwerp Meetup

@colmanw #UXAntwerp

Post codes (everywhere)

66 Masbro RoadLondonW14 0LT

45 Masbro RoadLondonW14 0LU

Page 32: Colman Walsh at UX Antwerp Meetup

@colmanw #UXAntwerp

Post codes (Ireland)

ThorndaleMontenotteCork

Page 33: Colman Walsh at UX Antwerp Meetup

@colmanw #UXAntwerp

17 Thorncliffe ParkDublinD14 R262

Post codes (Ireland)

Page 34: Colman Walsh at UX Antwerp Meetup

@colmanw #UXAntwerp

17 Thorncliffe ParkDublinD14 R262

Post codes (Ireland)

Page 35: Colman Walsh at UX Antwerp Meetup

@colmanw #UXAntwerp

17 Thorncliffe ParkDublinD14 R262

Post codes (Ireland)

19 Thorncliffe ParkDublinD14 Y209

Page 36: Colman Walsh at UX Antwerp Meetup

@colmanw #UXAntwerp

17 Thorncliffe ParkDublinD14 R262

Post codes (Ireland)

D14 R261

Page 37: Colman Walsh at UX Antwerp Meetup

@colmanw #UXAntwerp

Page 38: Colman Walsh at UX Antwerp Meetup

@colmanw #UXAntwerp

Post codes (Ireland)

Page 39: Colman Walsh at UX Antwerp Meetup

@colmanw #UXAntwerp

Page 40: Colman Walsh at UX Antwerp Meetup

@colmanw #UXAntwerp

€38million

Page 41: Colman Walsh at UX Antwerp Meetup

@colmanw #UXAntwerp

Lessons

Page 42: Colman Walsh at UX Antwerp Meetup

@colmanw #UXAntwerp

Lesson #1: channel state love

Page 43: Colman Walsh at UX Antwerp Meetup

@colmanw #UXAntwerp

• Channel “state love”

Page 44: Colman Walsh at UX Antwerp Meetup

@colmanw #UXAntwerp

Folk love

Page 45: Colman Walsh at UX Antwerp Meetup

@colmanw #UXAntwerp

State love

Page 46: Colman Walsh at UX Antwerp Meetup

@colmanw #UXAntwerp

• Channel “state love”• Build consensus…• …about what matters most• Using research

Page 47: Colman Walsh at UX Antwerp Meetup

@colmanw #UXAntwerp

Research data + insights

8%9%

12%

32%

39%

0

25

50

75

100

April May June July

0

25

50

75

100

0 25 50 75 100

Page 48: Colman Walsh at UX Antwerp Meetup

@colmanw #UXAntwerp

Lesson #2: beware the jobsworth

Page 49: Colman Walsh at UX Antwerp Meetup

@colmanw #UXAntwerp

• Beware jobsworths• Identify them…• …and crush them• Stakeholder management• Consensus building• Research + research data

Page 50: Colman Walsh at UX Antwerp Meetup

@colmanw #UXAntwerp

Lesson #3: prepare to fight

Page 51: Colman Walsh at UX Antwerp Meetup

@colmanw #UXAntwerp

• Set high standards• And fight for them• If you don’t, who will?• Mediocrity is easy

Page 52: Colman Walsh at UX Antwerp Meetup

@colmanw #UXAntwerp

Page 53: Colman Walsh at UX Antwerp Meetup

@colmanw #UXAntwerp

Page 54: Colman Walsh at UX Antwerp Meetup

@colmanw #UXAntwerp

• Set high standards• And fight for them• If you don’t, who will?• Mediocrity is easy

Page 55: Colman Walsh at UX Antwerp Meetup

@colmanw #UXAntwerp

Lesson #4: be committed

Page 56: Colman Walsh at UX Antwerp Meetup

@colmanw #UXAntwerp

Page 57: Colman Walsh at UX Antwerp Meetup

@colmanw #UXAntwerp

• It can be a long, hard road• Fight the good fight• Don’t expect it to be easy

Page 58: Colman Walsh at UX Antwerp Meetup

@colmanw #UXAntwerp

Lesson #5: don’t be a…

Page 59: Colman Walsh at UX Antwerp Meetup

@colmanw #UXAntwerp

Lesson #5: don’t be an ***hole

Page 60: Colman Walsh at UX Antwerp Meetup

@colmanw #UXAntwerp

Lesson #5: don’t be a jackass

Page 61: Colman Walsh at UX Antwerp Meetup

@colmanw #UXAntwerp

Lesson #5: don’t be a gobshite

Page 62: Colman Walsh at UX Antwerp Meetup

@colmanw #UXAntwerp

Lesson #5: be humble, follow conventions

Page 63: Colman Walsh at UX Antwerp Meetup

@colmanw #UXAntwerp

Ireland

Page 64: Colman Walsh at UX Antwerp Meetup

• Bruxelles: Nov 21-22• Amsterdam: Dec 5-6

Bedankt!

Join us…