com 110 ch 10 group problem solving
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Problem-Solving in Groups
(Leadership) Chapter 10
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LO1
• Steps in the problem-solving process
LO2 • Shared leadership roles
LO3
• Ways to make meetings effective
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LO1
• Steps in the problem-solving process
LO2 • Shared leadership roles
LO3
• Ways to make meetings effective
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The problem-solving process
1. Identify and define the problem
2. Analyze the problem
3. Determine criteria for judging solutions
4. Identify alternative solutions
5. Evaluate solutions and decide
6. Implement the agreed-upon solution
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Step 5: Evaluate Solutions and
Decide Expert opinion method
Average group opinion
method
Majority rule method
Unanimous decision method
Consensus method
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Decision-making in groups
Expert opinion method
•Person with most knowledge decides
•Useful when short on time
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Decision-making in groups
Average group opinion method
• Rank alternatives
• Average the score
• Useful in eliminating low-interest options
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Decision-making in groups
Majority rule method
•Simple vote
•What are the advantages?
•What are the disadvantages?
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Decision-making in groups
Unanimous decision method
• Every one truly agrees on same option; all believe it is the #1 choice
• Advantages?
• Disadvantages?
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Decision-making in groups
Consensus method
• Every one agrees to support the chosen solution.
• Every one sees benefit in chosen solution
• Disadvantage: Takes more time than “Expert opinion” or “Majority rule”
• Advantage: More commitment from members
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LO1
• Steps in the problem-solving process
LO2 • Shared leadership roles
LO3
• Ways to make meetings effective
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Shared Leadership
• Set of functions
• Can be performed by one or all group members.
Leadership:
• Group members who emerge to help meet group challenges.
Informal leaders:
• Roles that members perform to facilitate group’s work.
Shared leadership functions:
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Leadership Roles
Task Roles
Maintenance Roles
Procedural Roles
[Self-centered Roles]
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Task Roles
Information/opinion givers
Information/opinion seekers
Information/opinion analyzers
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Maintenance Roles
Supporters
Interpreters
Harmonizers
Mediators
Tension Relievers
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Procedural Roles
Logistics coordinators
Expediters
Gatekeepers
Recorders
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Self-Serving Roles
Aggressors
Jokers
Withdrawers
Blockers
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LO1
• Steps in the problem-solving process
LO2 • Shared leadership roles
LO3
• Ways to make meetings effective
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Effective meetings
• Study the agenda / minutes
• Do your “homework”
• List questions
Before the meeting
• Listen & Focus
• Ask questions
• Take notes
• Balance your contributions
During the meeting
• Review your notes
• Complete your tasks
• Communicate progress
After the meeting
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LO1
• Steps in the problem-solving process
LO2 • Shared leadership roles
LO3
• Ways to make meetings effective