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Chapter 1

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` Be aware of your communication with yourself and

others.

` Effectively use and interpret verbal messages

` Effectively use and interpret nonverbal messages` Listen and respond thoughtfully to others

` Appropriately adapt messages to others

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` It is essential to all interactions(80%-90% of

waking hours are spent communicating)

` The art of communication is the language of

leadership. What do you think this means?` Understanding and interpreting communication is

essential to our lives

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` Employability-Every job requires Strong

Communications skills

` Better relationships- The stronger the

communication, the better the relationship` Improves your health

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` Listen better

` Interpret messages better

` Put ourselves in others shoes

` Present our own messages in a clear manner.

*Know your own weaknesses

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` Score 72

` Skills I am strong in: Interpreting others messages

Conveying my own messages Interpreting nonverbal messages from others

Skills I need to work on:

Dominating Conversations

Leading conversations back to my own agenda

Be a more sympathetic listener

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` The Books Definition: The process of acting on

Information

` yourdictionary.com- The verbal or nonverbal

exchange of information` The sending and receiving of messages

` There are many definitions of Communication, but

all involve information being transmitted from onesource to another receiver

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` People communicating with other people.

` Beebe defines human communication as the

process of making sense out of the world and

sharing that sense with others by creatingmeaning through verbal and nonverbal

messages.

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` Communication is about Making Sense

` Communication is about Sharing Sense

` Communication is about Creating Meaning

` Communication is about Verbal and Nonverbal

Messages

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` Symbols are words, sounds, gestures, or visual

images that represent thoughts, concepts, objects,

or experiences.

` Are all symbols verbal?

` NO! Things like clothing, tone of voice, posture, or

gestures can communicate our feelings, ideas orattitudes.

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` What are some ways symbols can be

misinterpreted?

` How can we avoid this?

` What does being other-orientedmean?

` Other-oriented means we acknowledge the

perspective of others, not just the creator of the

message.

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` What does it mean to communicate competently?

` What are the 3 criteria you must follow to

communicate competently? The message should be understood as the

communicator intended it to be understood

The message should achieve the communicators

intended effect

The message should be ethical

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` Why is this important?

` What are some obstacles to understanding?

` How do you think we can overcome these

obstacles?

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` When we communicate we have a specific goal in

mind.

` Always know your goal. When you do this youcan tailor your communication to achieve this goal

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` What are ethics? Ethics are beliefs, values and moral principles by which

we determine what is right or wrong.

`

Why is it important to have an ethical message?

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` A child is very sick, and on the verge of death.

The pharmacy has the cure for the childs illness,

but it is very expensive. The parents cannot afford

the cure, and have exhausted all avenues toobtain the money. One night the dad breaks into

the pharmacy and steals the cure for his child.

` Is this ethical or unethical behavior? Why?

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` All cultures have ethical codes. Some may bedifferent, but many cultures value the same things.

` Most of the major religious across the world teach how

to treat others. Christianity- The Golden Rule- Do unto others what you would

have others do unto you

Islam- No one of you is a believer until he desires for hisbrother what he does for himself.

Judaism- What is hateful to you, do not do to others Hinduism- Do nothing to other which would cause pain if done

to you.

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` Credo for Communication Ethics: Ethical communication is fundamental to responsible

thinking, decision making and the development of

relationships and communities within and across

contexts, cultures, channels and media. Moreover,ethical communication enhances human worth and

dignity by fostering truthfulness, fairness, responsibility,

personal integrity, and respect for self and others.

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` The Source encodes a message, then transmits thismessage through a channel where it is decoded bythe receiver. Source- the originator of a thought or an emotion. Encode- Translating ideas, feelings and thoughts into a code

Decoding- When words or unspoken signals are interpreted by thereceiver

Receiver- the person who decodes the message and attempts tomake sense of it

Message- The written, spoken and unspoken elements ofcommunication to which we assign meaning

Channel- the pathway by which the message is sent to the receiver

` There is always interference during these interactions.This is referred to as noise.

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` This model is the same as the Communication-as-

action model, except it adds two new elements.

These elements are feedback and context. F

eedback is the response to a message Context is the physical, historical, and psychological

communication environment.

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` This model acknowledges that when we

communication with another person, we are

constantly reacting to what the other person is

saying or expressing.

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` Mediated Communication is when we use media, such as cellphones or the Internet to carry our message.

` Is this easier or harder to interpret someones message? Whydo you think so?

` 4 key differences between Mediated Communication and face-to-face communication Anonymity-You dont know exactly who you are communicating with Personal appearance- you dont have to reveal your identity Distance- You can be great distances and still communicate Time- You have more control over the timing and pacing of the

conversation. You can choose to have asynchronouscommunication(there is a delay in response) or synchronouscommunication(it occurs in real time).

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` There are certain characteristics that all

communication has Communication is Inescapable

Communication is Irreversible

Communication is Complicated

Communication Emphasizes Content and Relationships

Communication is Governed by Rules

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` How is it inescapable?

` When do we start sending and receivingmessages? Before we are even born, babies respond to sounds and

movement.

` We spend the majority of our lives communicatingwith the outside world.(Even when minding our

own business)` One key to always remember: people judge you

by your behavior, not your intent.

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` Once you have said it, you cant take it back.

` Much like matter, once communication has been

created, it cannot be destroyed.

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` Misunderstandings happen all the time.

` Wiios Challenges to communication: If communication can fail, it will

If a message can be understood in different ways, it willbe understood in just the way that does the most harm

There is always somebody who knows better than youwhat you meant by your message

The more communication there is, the more difficult it isfor communication to succeed.

Do you share his point of view?

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` Content of a communication message- The newinformation, ideas, or suggested actions that acommunicator wishes to express; what is said

` Relationship dimension of a communication message-

The aspect of a communication message that offerscues about the emotions, attitudes, and the amount ofpower and control the speaker directs toward others;how something is said

Which do you think is more important? What is said, orhow its said?

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` Rule- A followable prescription that indicates what

behavior is required or preferred and what

behavior is prohibited in a specific situation.

` Most people learn communication rules from

experience, by observing and interacting with

others

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` Be aware of your communication with yourself and

others

` Effectively use and interpret verbal messages

` Effective use and interpret Nonverbal messages` Listen and respond thoughtfully to Others

` Appropriately adapt messages to others

*Make sure you know these

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` There are 3 contexts in which we communicate

with others. Interpersonal Communication

Group Communication

Presentational Communication

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` What is it? The Communication between 2 or more people.

Why is it important?

How is it different from Impersonal Communication?

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` Communicating with a large group of people thatshare common goals.

` Small Group Communication A transactive process of creating meaning among three to

about 15 people who share a common purpose, feel a senseof belonging to the group and exert influence on one another

` Dyad Two interacting people

` Team A coordinated group of people intentionally organized to work

together to achieve a common goal.

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` This occurs when a speaker addresses a gathering ofpeople to inform, persuade, or entertain.

` The Contexts of presentational communication used in ourbook: Rhetoric

x The process of using symbols to influence or persuade others

Mass communicationx Communication accomplished through mediated message that is sent

to many people at the same time

Organizational Communicationx

The study of human communication that occurs within organizations Health Communication

x The study of communication that has an impact on human health