commercebrain.com on making sense of facebook search irce2013

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@commercebrain #irce2013 Making $ense of Facebook Search Type to search for people, places and things

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CommerceBrain.com CEO Yulia V Smirnova speaks on revenue opportunities for online retailers with Facebook marketing, social graph search based on current experiences and case studies of Eventbrite and Zappos. Making Sense of Facebook Search, presented at Internet Retailer 2013, June 4th, Chicago

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Page 1: Commercebrain.com on Making Sense  of Facebook Search IRCE2013

@commercebrain #irce2013

Making  $ense  of  Facebook  Search

Type to search for people, places and

things

Page 2: Commercebrain.com on Making Sense  of Facebook Search IRCE2013

@commercebrain #irce2013

Facebook  -­‐‑  Goldmine

Page 3: Commercebrain.com on Making Sense  of Facebook Search IRCE2013

@commercebrain #irce2013

   

Facebook  data  +  features  =  Amplifiers

Page 4: Commercebrain.com on Making Sense  of Facebook Search IRCE2013

@commercebrain #irce2013

Same  data  pools  (actions  +  objects)

•  Act  as  multipliers

Your model

Timeline

Newsfeed

Page 5: Commercebrain.com on Making Sense  of Facebook Search IRCE2013

@commercebrain #irce2013

① Unique  Data

Page 6: Commercebrain.com on Making Sense  of Facebook Search IRCE2013

@commercebrain #irce2013

① Unique  Data

Page 7: Commercebrain.com on Making Sense  of Facebook Search IRCE2013

@commercebrain #irce2013

①  “We  mapped  item  taxonomy  to  FB  interests

“… people bought more unrelated events and upsell skyrocketed.”

Page 8: Commercebrain.com on Making Sense  of Facebook Search IRCE2013

@commercebrain #irce2013

①  “We  also  mixed  activity  data

•  …we learned so much “

•  Activity more

accurate, up to date, matches real life experience

•  next gen

Page 9: Commercebrain.com on Making Sense  of Facebook Search IRCE2013

@commercebrain #irce2013

①  “Future  in  social

…we  are  prepared.”   –  Vipul  Sharma,   Director  of  Data  

Engineering

discovery”

Page 10: Commercebrain.com on Making Sense  of Facebook Search IRCE2013

@commercebrain #irce2013

②  Product  Traffic  Only

Page 11: Commercebrain.com on Making Sense  of Facebook Search IRCE2013

@commercebrain #irce2013

②             to  Sales  Heaven

Page 12: Commercebrain.com on Making Sense  of Facebook Search IRCE2013

@commercebrain #irce2013

② Highway  speed  Sales

Page 13: Commercebrain.com on Making Sense  of Facebook Search IRCE2013

@commercebrain #irce2013

② Qualified  HOV  lane

Page 14: Commercebrain.com on Making Sense  of Facebook Search IRCE2013

@commercebrain #irce2013

② Zapwow  gets  3K  monthly

2,718

4,797

250

1,063

3,393

Nov-­‐‑12 Dec-­‐‑12 Jan-­‐‑13 Feb-­‐‑13 Mar-­‐‑13 Apr-­‐‑13

Page 15: Commercebrain.com on Making Sense  of Facebook Search IRCE2013

@commercebrain #irce2013

② Zapwow  gets  3K  monthly

• 37.22 % • 56.47% back to

Buy

Page 16: Commercebrain.com on Making Sense  of Facebook Search IRCE2013

@commercebrain #irce2013

② Zappos  confirms  Uplift •  “Your sample is less than 1% and we

get 4X more…”

• 1.2M

Page 17: Commercebrain.com on Making Sense  of Facebook Search IRCE2013

@commercebrain #irce2013

② How’s  the  HOV  sales?

• 86 % of shopping sessions

• 2.6 % in same session CR

• 30K users (1.2 M X 2.6 %)

• $2.1M if average $70

Page 18: Commercebrain.com on Making Sense  of Facebook Search IRCE2013

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② Zappos

1.  “Converts like email”

2.  “80% paid, 20% owned”

Page 19: Commercebrain.com on Making Sense  of Facebook Search IRCE2013

@commercebrain #irce2013

② Zappos

3.  “We do shared interest studies and social listening…surprising insights for DM”

4.  “We want to be real &deep with our customers…”

Page 20: Commercebrain.com on Making Sense  of Facebook Search IRCE2013

@commercebrain #irce2013

③ Who  else  stroke  Riches?

Page 21: Commercebrain.com on Making Sense  of Facebook Search IRCE2013

@commercebrain #irce2013

③ Who  else  stroke  Riches? 1.  Petflow makes 10M from $200K

(28% traffic)

2.  Blitzmetrics customers - Rosetta Stone $6.5 for $1 spent

3.  Badgeville (partner data expands data solutions)

4.  Wonder app, Yandex, RIP

Page 22: Commercebrain.com on Making Sense  of Facebook Search IRCE2013

@commercebrain #irce2013

What  else  I  can  do  NOW?

Page 23: Commercebrain.com on Making Sense  of Facebook Search IRCE2013

@commercebrain #irce2013

“You  Might  Like  These  Customers  “and  INTEL

Page 24: Commercebrain.com on Making Sense  of Facebook Search IRCE2013
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Viral  Anything  

Page 29: Commercebrain.com on Making Sense  of Facebook Search IRCE2013

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             Help  

Page 30: Commercebrain.com on Making Sense  of Facebook Search IRCE2013

@commercebrain #irce2013

Models  of  FB  $-­‐‑verse Direct  sell

Indirect  sell

Unique  offers

Genius  -­‐‑  like  recommendations

Page 31: Commercebrain.com on Making Sense  of Facebook Search IRCE2013

@commercebrain #irce2013

Hierarchy  of  Sophistication  1   Ed

ge  Ran

k   Look  alike  

audiences

Custom  audiences  ads

Killer  apps

Promoted  posts

Page  with  engaging  content

search

feed

Page 32: Commercebrain.com on Making Sense  of Facebook Search IRCE2013

@commercebrain #irce2013

Hierarchy  of  Sophistication  2   I  read  newsfeed Relevant  ads  to  me

Groups  and  what  I  engage  with

Shared  public  photos,  video,  places

Interests

Likes

I  search

I  discover

I  eng

age

Page 33: Commercebrain.com on Making Sense  of Facebook Search IRCE2013

@commercebrain #irce2013

   

Facebook  data  +  features  =  Amplifiers

Page 34: Commercebrain.com on Making Sense  of Facebook Search IRCE2013

@commercebrain #irce2013

Yes,  Yulia  but….

Page 35: Commercebrain.com on Making Sense  of Facebook Search IRCE2013

@commercebrain #irce2013

Yes,  Yulia  but….

Page 36: Commercebrain.com on Making Sense  of Facebook Search IRCE2013

@commercebrain #irce2013

Yes,  Yulia  but….

Page 37: Commercebrain.com on Making Sense  of Facebook Search IRCE2013

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We  are  being  trained  NOW ①  Suggestive

prompts ②  Classify your subs

lists ③  Mobile sleek ④  Photos auto sync ⑤  Classify emotions

Page 38: Commercebrain.com on Making Sense  of Facebook Search IRCE2013

123

5

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234

Page 40: Commercebrain.com on Making Sense  of Facebook Search IRCE2013

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We  are  trained  to  search… ①  You might also like ②  Related photos ③  Incentivized check-ins ④  Suggested posts ⑤  Recommended ads ⑥  Ratings ⑦  New savvy search

Page 41: Commercebrain.com on Making Sense  of Facebook Search IRCE2013

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We  are  trained  to  discover…  

1

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2

31

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We  are  trained  to  add  data…  

Page 45: Commercebrain.com on Making Sense  of Facebook Search IRCE2013

We  are  trained  to  add  data…  

Page 46: Commercebrain.com on Making Sense  of Facebook Search IRCE2013
Page 47: Commercebrain.com on Making Sense  of Facebook Search IRCE2013

@commercebrain #irce2013

                         Social  Science  confirms  the  trend ①  Tech makes social capital easy to share ② We will share whole a lot more (cheap) ③ We will do so in structured ways ④ “We will be experts, locals everywhere …

info will travel with us everywhere we go…”, Sam Lessin, Facebook

Page 48: Commercebrain.com on Making Sense  of Facebook Search IRCE2013

@commercebrain #irce2013

Making  $ense  from  Facebook  search ①  SEO more complex

②  Integrate with paid to max owned and earned

③  Power tools required

④  Eventually, cheap or no ads needed

Page 49: Commercebrain.com on Making Sense  of Facebook Search IRCE2013

@commercebrain #irce2013

Which  team  YOU?

Page 50: Commercebrain.com on Making Sense  of Facebook Search IRCE2013

@commercebrain #irce2013

Bonus  =  (email  +  like) ①  Extra on best Facebook marketing

(tools, pages, top 10 strategies, costs) and optional free 20 min Skype call with Yulia on your questions

②  Expedited invite to Graph search

③ Free upcoming ecommerce Kindle book (publishing in October 2013 and free limited to special audiences)

Page 51: Commercebrain.com on Making Sense  of Facebook Search IRCE2013

@commercebrain #irce2013

CommerceBrain  flips  online  stores  to  profit

Yulia  V  Smirnova  CEO  and  Founder  commercebrain.com    [email protected] c:  415  666  6002  skype:  commercebrain read  our  blog  hsp://commercebrain.com/blog stalk  us  on  Facebook  hsp://www.facebook.com/Commercebrain follow  us  on  LinkedIn  hsp://www.linkedin.com/company/commercebrain tweet  with  us  hsps://twiser.com/commercebrain   google  +1  us  hsp://gplus.to/commercebrain