commission on population and development

COMMISSION ON POPULATION AND DEVELOPMENT

CITIZEN’S CHARTER

2019 (1st Edition)

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COMMISSION ON POPULATION AND DEVELOPMENT

CITIZEN’S CHARTER

2019 (1st Edition)

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AGENCY PROFILE

I. Mandate: The Commission on Population and Development (POPCOM) is a government agency created through Republic Act 6365

(Population Act of the Philippines) as amended by

Presidential Decree No. 79 (Revised Population Act of the

Philippines). POPCOM is mandated to be the central policy-

making, planning, coordinating and monitoring agency for the

Philippine Population Management Program (PPMP). The

PPMP has the following objectives:

To enable couples and individuals to achieve their

desired number, timing, and spacing their children

within the context and demand of responsible

parenthood and informed choice;

To enable adolescents (aged 10-19 years) to prevent

early and repeated pregnancies; and

To enable national, sectoral and local government

agencies to effectively integrate population variables

and dynamics in developing people-centered

development interventions.

II. Vision: “We are the lead organization in population management for well-planned and empowered families and

communities.”

III. Mission: “We commit, in collaboration with partners, to create an

enabling environment to:

Empower couples and individuals to achieve their

desired number, spacing, and timing of children

within the demand of responsible parenthood and

informed choice;

Enable adolescents to realize their full potential and

total well-being; and

Mainstream population factors in sustainable

development initiatives.”

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IV. Service Pledge:

POPCOM QUALITY POLICY

The Commission on Population and Development (POPCOM) is the central

policy-making, planning, coordinating and monitoring of the Philippine

Population Management Program (PPMP).

Quality and excellence shall be our guiding principle and the heart of our

commitment in POPCOM. To accomplish these goals, with our partners, we

will:

Provide evidence-based information and technical services to our

partners and clients;

Observe and maintain a high degree of transparency and ethical

standards in public service;

Promote professionalism and proficiency among officials and staff

in meeting the evolving needs of our partners and clients and

statutory requirements;

Continually improve our quality management system;

Optimize the use of public funds and resources;

Manage gender-responsive and culture-sensitive population

program efficiently and effectively;

It the responsibility of everyone to ensure that quality is never compromised.

Quality improvement is the job of all POPCOM personnel.

“Empowering Filipino Families”

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LIST OF SERVICES

Central/Regional Offices

External Services

Freedom of Information (FOI) Requests ……………………………………………………7

Accreditation of Civil Society Organizations (CSOs) as Implementing Entities of

POPCOM Funds…...……………………………………………………………………………9

External/Internal Services

Technical Assistance……..…………………………………………………………………..21

Review, Processing and Grant of Project Proposal…...…………………………………..22

Provision of Data and Information …………………………………………………………..24

Capability Building and Training Services……...…………………………………………..28

Provision of Primary Health Care …………………………………………………………..30

Provision of Family Planning Services….…………………………………………………..32

Recruitment, Selection and Placement……………………………………………………..34

Sale of Bid Documents……………………...………………………………………………..37

Receipt/Acceptance of Deliveries ………………………………....………………………..38

Processing of Claims……..……………………………………....…………………………..40

Issuance of Withholding Tax Certificate...……………...…...……………………………...42

Certificate of Remittances/Payments…...……………………....…………………………..43

Issuances of Official Receipts………………………………...……………………………...44

Internal Services

Request for Human Resource (HR) related documents………………………...………...46

Procurement of Goods and Services…………………………....…………………………..48

Procurement of Airline Tickets…..…………………....…………....………………………..50

Issuance of Payslips……………………………………....…………………………………..51

Reproduction of Documents/Records ……………....…………………………………..52

Records Management Services…………………....…………………....…………………..53

Information Technology and Data Management Services……....………....……………..54

Logistics Management…………………………………………………………………...……57

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Central Office / Regional Offices

External Services

Freedom of Information (FOI) Requests

Accreditation of Civil Society Organizations (CSOs) as Implementing Entities of POPCOM

Funds

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1. Service Name: Freedom of Information (FOI) Requests

Service Information: Under Executive Order No. 2 issued by Pres. Duterte, agencies

such as POPCOM should provide information upon request by Filipino citizens on

matters of public concern subject to the procedures and limitations provided in said

EO. POPCOM responds to FOI requests through its account in the FOI website, walk-

in clients, and email.

Office or Division: All Divisions

Classification: Highly Technical

Type of Transaction: G2C – Government to Client

Who may avail: Public

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Request Letter for Information Requesting client

CLIENT STEPS AGENCY ACTIONS

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Send a request POPCOM through a letter or through FOI website

1.1. Receives the request.

None 15 working days

FOI Receiving Officer (FRO)

1.2. Evaluates the contents of the request.

FRO

1.3. Transmits the request to the FOI Decision Maker (FDM)

FRO

1.4. Collates and ensures that the information is complete. He shall attach a cover/transmittal letter signed by the POPCOM Executive Director or the designated officer.

FOI Decision Maker (FDM)

1.5. Ensures the transmittal of requested information to the requesting party.

FRO

Note: Once the FDM approved or denied the request, he shall

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immediately notify the FRO who shall prepare the response to the requesting party either in writing or by email. All actions on FOI requests, whether approval or denial, shall pass through the POPCOM Executive Director or his designated officer for final approval.

Note: If the information requires extensive search of the government’s office records facilities, examination of voluminous records, the occurrence of fortuitous events or other analogous cases, the FDM should inform the FRO. FRO shall inform the requesting party of the extension which shall not exceed 20 days.

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2. Service Name: Accreditation of Civil Society Organizations (CSOs) as

Implementing Entities of POPCOM Funds

Service Information: Section 23, Article II of the 1987 Constitution encourages

partnership with non-governmental community-based or sectoral organizations in

promoting the welfare of the nation. The sharing of government and public funds with

the civil society organizations (CSOs) to carry out the foregoing constitutional fiat is

operationalized by the General Appropriations Act (GAA) whereby government

agencies, in accordance with their own respective guidelines, are mandated to accredit

CSOs for the purpose of qualifying them as implementers of government program and

projects.

Hence, pursuant to the foregoing premises, the following steps and procedures are laid

down by POPCOM as guide in the processing of the applications for the accreditation

of qualified CSOs.

Office or Division: Legal Unit (Acting as Secretariat of the POPCOM CSO Accreditation Committee)


Type of Transaction: G2C

Who may avail: (1) Non-stock, non-profit corporations, organizations or associations; (2) labor organizations or associations; (3) workers’ organizations or associations; or (4) cooperatives duly registered with the Securities and Exchange Commission (SEC), Department of Labor (DOLE) or Cooperative Development Authority (CDA), as the case may be.


1. Accomplished POPCOM CSO Application Form

1. The application forms for CSO accreditation in PDF are available in this URL: http://www.popcom.gov.ph/2015-07-15-02-06-34/2015-07-15-02-07-41

2. Location sketches and photographs of principal office and satellite offices

2. Requirements numbers 1 to 10 shall be provided by the CSO applicant.

3. Data Sheet of the Directors, Trustees, Officers and Key personnel

4. Organizational Chart

5. Notarized Omnibus Sworn Statement

6. Certified true copies of the following documents: a. Articles of Incorporation/Articles of

Cooperation and By-Laws; b. Certificate of Registration with SEC,

DOLE, CDA, or HLURB; c. Audited Financial Statements for 2

years preceding the filing of the application for accreditation

7. List of on-going and past programs and projects

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8. List of current areas of operation including staff complement

9. Financial documents of previous partnership with funding/donor agencies establishing track record

10. Other supplemental documents submitted (if any)


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. The application form, together with the supporting documents, must be placed in a sealed envelope properly addressed and sent via registered mail or by personal delivery to:

THE CHAIRPERSON

POPCOM Accreditation Committee, Commission on Population Acacia Lane Extension, Welfareville Compound, Brgy. Addition Hills, Mandaluyong City. Contact No. 8-470-0746

RECEIPT OF APPLICATION

1. Upon receipt, the documents shall be transmitted by the POPCOM Admin Division - Records Section to the Office of the Executive Director (OED) for its acknowledgement. Immediately, the OED shall send the documents to the POPCOM CSO Accreditation Secretariat (Legal Office)

None

5 minutes

Administrative Officer I Administrative Division - General Services Section Legal Assistant Office of the Executive Director - Legal Unit

2. N/A

Note: In case of returned application due to incomplete requirements, the same may be re-filed at the

INITIAL EXAMINATION 2.1. All applications

shall be assessed initially by the POPCOM CSO Accreditation Secretariat in terms of its completeness.

2.2. Incomplete applications shall be returned to the Applicant with

None

15 minutes Ten (10) working days from receipt of the application

Secretariat/Legal Assistant Office of the Executive Director - Legal Unit

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discretion of the applicant.

notation on the deficiencies.

for accreditation

3. N/A POSTING

3.1. All accepted application for accreditation shall be posted in the POPCOM website to notify or inform the public of such application within seven (7) working days from receipt of application for accreditation.

3.2. The notice shall contain an invitation to the public to submit to the POPCOM Accreditation Committee, within the posting period, its sworn written opposition to the application.

3.3. No opposition against the application for accreditation shall be processed unless accompanied by substantial evidence in support thereof. Substantial evidence includes, but not limited to, sworn reports or formal documents of

None

Seven (7) working days from receipt of the application for accreditation Posting shall be for seven (7) working days

Secretariat/Legal Assistant Office of the Executive Director - Legal Unit Computer Programmer I Office of the Executive Director - Information Technology and Data Management Unit

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any derogatory record of the Applicant.

4. N/A

Note: In case of a duly filed opposition, the applicant shall be notified thereof and may file a Comment thereon within seven (7) working days from notice, with a copy served to the opposing party.

EVALUATION

4.1. If no opposition against the application for accreditation was filed within seven (7) working from posting, the Accreditation Committee shall proceed with its evaluation.

4.2. If a sworn opposition against an application for accreditation was duly filed within the period herein set, the Accreditation Committee shall require the Applicant to file a Comment thereon. After the lapse of the period given to the Applicant, the Accreditation Committee shall proceed with its evaluation of the application, taking into consideration the opposition filed against it.

4.3. The Accreditation Committee shall evaluate the documents

None

Ten (10) working days from the last day of the posting period (or upon the lapse of the period given to the applicant to file its Comment, in case an opposition against the application for accreditation was duly filed)

POPCOM CSO Accreditation Committee

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submitted by the Applicant by confirming its authenticity and due issuance through the SEC, DOLE, or CDA, or when warranted, through other concerned government agencies. Provided that, a CSO with a valid and subsisting Certificate of Accreditation with another agency may submit a certified true copy of the same, to the effect that the Accreditation Committee shall treat the same as prima facie proof as to the legal existence of the CSO absent any protest or opposition against such applicant.

4.4. The Accreditation Committee shall also, by itself or through its duly authorized agents, conduct an ocular inspection of the principal and/or satellite offices of the Applicant,

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and/or the site of any past or present project or program of the Applicant.

4.5. The Accreditation Committee may, at its discretion, do any or all of the following, as part of the evaluation: i. Require the

Applicant to submit additional documents in support of the documents already submitted.

ii. Interview any

or all of the directors, trustees, officers, or key personnel of the applicant, or any person with past or present substantial dealings with the applicant.

iii. If needed,

the Accreditation Committee may invite the opponent and/or other resource person to

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shed light on the opposition against the application for accreditation

iv. If the

Applicant claims several Geographical Areas of Activity or several Technical Areas of Activity, but the Accreditation Committee finds that the Applicant does not have sufficient experience, resources, technical and financial capability for some of the claimed Geographical Areas of Activity, the Accreditation Committee shall still recommend the issuance of a Certificate of Accreditation but only for those Geographical Areas of Activity and Technical

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Areas of Activity where the Applicant has sufficient experience, resources, technical and financial capability.

5. The applicant, or its duly authorized representative, may claim the Certificate of Accreditation or the letter of denial of accreditation, as the case may be, from the POPCOM CSO Accreditation Committee Secretariat. upon notice.

FINAL ACTION

5.1. The Accreditation Committee shall submit its recommendation to the POPCOM Executive Director.

5.2. The recommendation of the Accreditation Committee must contain the statement that, aside from bearing in mind the criteria set forth above, the Committee has likewise considered the opposition filed against the application and after a judicious evaluation of the documents submitted before it, the Committee has decided to recommend the grant or denial of the instant application for accreditation.

None

Three (3) working days from the completion of the evaluation Five (5) working days from receipt of the POPCOM CSO Accreditation Committee’s recommendation.

POPCOM CSO Accreditation Committee Executive Director

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5.3. Based on the

recommendation, the POPCOM Executive Director may deny the application or issue Certificate of Accreditation in favor of the Applicant

The applicant shall be informed of the decision of the Executive Director one (1) day from receipt thereof through the POPCOM CSO Accreditation Committee Secretariat.

POPCOM Legal Unit Secretariat Legal Assistant

6. Prior to the expiration of a CSO’s Certificate of Accreditation, and within a period not earlier than six (6) months before such expiration, a CSO may file an application for renewal of its Certificate of accreditation.

RENEWAL OF ACCREDITATION

6.1. The renewal

process will follow the same procedure as that of a new application, provided that, in lieu of the documents required for new applications, the CSO shall submit the following:

i. Accomplished

application for renewal form

ii. List of past

programs and projects within two (2) years preceding the application for renewal, whether or not utilizing government funds.

iii. Certificate of

Good

None

CSO Accreditation Committee

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Standing/Certificate of Acceptance issued by any government agency, funding/donor agency from which the CSO received its funds.

iv. Summary

report on engagements with POPCOM offices within three years prior to the application for renewal, involving transfer/use of government or public funds and resources for the implementation population management programs, projects, and activities.

v. Summary

report on current/on-going engagements with POPCOM offices involving transfer/use of government and/or public funds and resources for the implementatio

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n of population management programs, projects, and activities.

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External/Internal Services

Technical Assistance

Review, Processing and Grant of Project Proposal

Provision of Data Information Online

Capability Building and Training Services

Provision of FP Services and Primary Health Care

Recruitment, Selection and Placement

Sale of Bid Documents

Receipt/Acceptance of Deliveries

Processing of Claims

Issuance of Withholding Tax

Certificate of Remittances/Payments

Issuance of Official Receipts

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3. Service Name: Technical Assistance

Service Information: The Agency provide various technical assistance to the Regions,

Partners and Stakeholders, in the form of provision of resource person, additional

funding and technical support on the three (3) program components such as design

and development of IEC materials, development of training design,

orientations/seminars/trainings and other program-related activities.



Type of Transaction: Government to Government (G2G), Government to Client (G2C)

Who may avail: POPCOM Regional Offices, Partners, Stakeholders


Request Letter for Technical Assistance Requesting client


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Send a request letter addressed to Executive Director

1.1 Review the letter and route to appropriate division for action;

1.2 Assigns staff to provide TA

1.3 Communicates with the client on the details of technical assistance needed.

1.4 Prepares the necessary materials for the TA

None 1 working day

1 working day

1 working day

3-7 working days

Office of the Executive Director (OED) Division Chief Assigned Staff who will provide the TA Assigned Staff

2. Organizes and conducts the activity

2.1. Provides the TA needed

None 5 working days Assigned staff

3. Accomplishes and submits the TA feedback form in a sealed envelope.

3.1 Receives the sealed TA feedback form;

3.2 Evaluates/ analyzes the contents of the feedback.

None 1 minute

30 minutes

Assigned Staff Division Chief

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4. Service Name: Review, Processing and Grant of Project Proposal

Service Information: The agency accepts project proposals from third parties whether

solicited or unsolicited for possible grants. The project proposal must be program-

related and caters to underserved population.



Type of Transaction:

G2C – Government to Client; Government to Government (G2G)

Who may avail: CSOs, Regional Offices and other Government Agencies


Project proposal with cover letter Client

Certificate of Accreditation (for CSOs) POPCOM Accreditation Committee

CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submits project proposal to POPCOM with attached Accreditation Certificate (for CSOs only)

1.1. Receives and routes the proposal.

1.2. Receives the proposal and transmits to Project and Budget Review Committee (PBRC) for review.

1.3. Reviews the proposal and submits recommendation to OED

1.4. Acts on the recommendation

None 4 hours

4 hours

5 working days

1 working day

Adm. Officer I Admin - General Services Section Admin Assistant III/I OED Concerned Division Concerned Division

2. Client receives notice of approval/ disapproval

2.1. If proposal is approved coordinates the implementation of the project

2.2. If proposal is disapproved, informs the client the reasons for disapproval

1 working day

1 working day

Concerned Division

Concerned Division

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3. Client prepares documents for the contract

3.1. Prepares contract and other documents

3-7 working days

Concerned Division

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5. Service Name: Provision of Data and Information

Service Information: Provision of data and information which maybe in the form of raw

or processed data to produce repackaged information suitable to the needs of the

clients/users whether for information, education, advocacy or decision-making

purposes.

Office or Division: Information Management and Communications Division (IMCD)

Classification: Simple

Type of Transaction: Government to Client (G2C), Government to Business (G2B ), Government to Government (G2G)

Who may avail: Stakeholders, Program Partners, Local Chief Executives, General Public


Request Letter (Printed/email) Requesting Individual/Office

For Walk-ins: Visitor’s Slip Service Request Form Feedback Form

Lobby Guard IMCD Staff Information Officer (who provided the service)


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

Online (Electronic Data, Information System, Social Media and POPCOM website)

1. Client sends request/inquiry through formal letter (printed/emailed)

1.1. Assesses information need if readily available either in printed or e-copy format.

None 10 minutes Information Officer I – Information Management and Communications Division (IMCD)

1.2. If readily available, information is sent through email.

None 10 minutes Information Officer I (IMCD)

2. Client request through walk-in



2.2. If readily available (printed copy of information), Client is given service request form to be filled up


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2.3. Provides information to the requesting person/s.


2.4. If the information is to be processed from an information system (database), client is asked to wait until the information is printed.


2.5. Client is given Feedback form to be filled out after the information requested is given.


2.6. Collects the Feedback form from the client.


Tools, Materials and Modules (Printed IEC Materials, Training Manuals and Modules, Learning Packages, Job Aids)



1.2. If readily available (printed copy of information), Client is given service request form to be filled out


1.3. Client is given copy/ies of the material being requested.


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1.4. Attending IMCD staff collects the Feedback form from the client.

None 10 minutes Information Officer III (IMCD)

1.5. If the material is available online, client is referred to online source (website link) where the material can be downloaded.


Interpersonal (ie. Interviews, Phone-in)

1.1. Assesses information need if the topic to be discussed can be readily responded to (phone-ins)


1.2. If the topic being asked of can be readily responded to, staff provides the answers to the query/ies.


1.3. If the query is about person/s to be interviewed, asks about the topic of discussion and determines the availability of the person to be interviewed.


1.4. Client is referred to the person to be interviewed.


1.5. After the interview, client is given Feedback form to be filled out.


1.6. Signs the Visitor’s Slip

None 15 seconds Information Officer III (IMCD)

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and hands it back to Client

PPIC/RPIC (Walk-ins)



1.2. Client is given copy/ies of the material being sought.


1.3. After the research, client is given Feedback form to be filled out.


1.4. Signs the Visitor’s Slip and hands it back to Client.

None 15 seconds Information Officer III (IMCD)

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6. Service Name: Capability Building and Training Services

Service Information: Equipping individuals with the understanding, skills and access to

information, knowledge and training that enables partners, LGUs and other

stakeholders to perform productively and effectively. This involves training needs

assessment, development of training program/plan, development of training

modules/materials; development of training design, conduct of capability building

activities and evaluation of training activities.

Office or Division: Commission on Population and Development (POPCOM) Central Office Division and POPCOM Regional Offices


Type of Transaction: G2B, G2G

Who may avail: Partner Agencies, Local Government Units, Civil Society Organizations, Private Sectors


Letter of Request Client


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit letter request for conduct of capability building from partners or LGUs

1.1. Receives letter and routes to the Office of the Executive Director/ Regional Director

None 5 minutes Admin. Officer I General Services Section

1.2. Forwards the letter to the concerned POPCOM Central Division/Regional Section

None 5 minutes Admin. Asst I/III/ Secretary, Office of the Executive

1.3. Prepares the design/ customize the capability building activity based on the request in coordination with requesting agency

None 3-7 working days

Assigned staff

2. Organizes the actual conduct of the activity

1.1. Conducts of actual training

None 2-5 working days (depending on the topics to be discussed)

Training Team

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3. Accomplishes training evaluation form

3.1. Reviews evaluation form

None 1 working day Training Team

3.2. Acquires activity report incorporating summary of comments from feedback forms

3.3. Cliniquing with the organizer

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7. Service Name: Provision of Primary Health Care

Service Information: Procedure in Consulting at the Out-Patient Department (Old/New

Clients)

Office or Division: Office of the Executive Director- POPCOM Family Wellness Clinic-ASC (PFWC)


Type of Transaction: Government to Citizen (G2C)

Who may avail: Community


PFWC Form PFWC- Nurse Station


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. For New and Old Clients, go to the Registration Area in the OPD located at the PFWC-ASC Lobby for registration. Old Client to present OPD Health Card for the retrieval of medical records. New Client to fill-up PFWC-ASC Client Form and submit to OPD Staff for registration.

1.1. Register clients.

None 15 minutes OPD Medical Record Staff, Staff: Nurse, Midwife

2. Wait for your name to be called in the Triaging Station for history taking and vital signs taking which include Temperature taking, Weight taking and Blood Pressure taking.

2.1. Pull out files to be forwarded to OPD Medical Staff.


3. Return to waiting area, wait for your name or number to be called for physical examination and continuation of the

3.1. Instruct clients to return to waiting area and wait for his/her name to be called.

None Will depend on the queue and management treatment

OPD Medical Record Staff, Staff: Nurse, Midwife

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consultation process.

4. Once called proceed to Primary Health Care Consultation Room.

4.1. Medical Staff to accompany clients to the consultation room.

None will depend on the severity of illness, management and treatment

Physician On-Duty

5. After the consultation, client proceed to Nurses Station for Issuance of Medicines and other doctors instructions

5.1. Medical Staff to dispense take home medicines depending on the Physician on-duty’s prescription and instructions.

None 5 minutes Staff: Nurse, Midwife

6. Clients to accomplish Feedback Form from the Registration Area in the PFWC Lobby.

6.1. Usher clients in the Feedback Form Drop Box


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8. Service Name: Provision of Family Planning Services

Service Information: Procedure in availing the Comprehensive Family Planning Service

Office or Division: Office of the Executive Director- POPCOM Family Wellness Clinic-ASC (PFWC)


Type of Transaction: Government to Citizen (G2C)

Who may avail: Community


FP Form I PFWC- Nurse Station


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. For New and Old Clients, go to the Registration Area in the OPD located at the PFWC-ASC Lobby for registration. Old Client to present OPD Health Card for the retrieval of Family Planning Form 1 (FP Form 1) New Client to fill-up PFWC-ASC Client Family Planning Form 1 (FP Form 1)

1.1. Register clients. Pull out files to be forwarded to FP Service Provider.

Interviews client and Confirmation of client’s detailed information.


2. Wait for your name to be called in the Triaging Station for history taking and vital signs taking.

2.1. Vital Signs taking, physical assessment.


3. Old Clients to proceed to the assigned consultation room for the continuous provision of FP methods chosen. New Clients to proceed to the assigned consultation room for medical history, physical

3.1. Provision of FP methods chosen.

Orientation on Family Planning: its Methods, Benefits, hearsays and Advances

None Will depend on the queue

Staff: Nurse, Midwife

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examination and detailed counselling on the different Family Planning options or methods.

4. New Clients will be given time to discuss the options or methods with the husband, partner; and decide

4.1. Stand by for any queries and clarifications that will surface from the couples discussion

None Free time Staff: Nurse, Midwife

5. Once decided, inform the FP Service Provider for the provision of the method chosen.

5.1. Provision of FP service


6. Client can go home. 6.1. Instruct client to see doctor if necessary, to bring FP health card.


7. Clients to accomplish Feedback Form from the Registration Area in the PFWC Lobby.

7.1. Usher clients in the Feedback Form Drop Box

None 5 minutes Registration Officer or PFWC Lobby Guard on Duty

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9. Service Name: Recruitment, Selection and Placement

Service Information: Filing of application for the vacant position in the Commission.

Office or Division: ADMINISTRATIVE DIVISION - HUMAN RESOURCE DEVELOPMENT SECTION (HRDS)


Type of Transaction: G2C – Government to Citizen/ G2G – Government to Government

Who may avail: Prospective Applicants


1. Application Letter

2. Fully accomplished Personal Data Sheet (PDS) with recent passport-sized picture (CS Form No. 212, Revised 2017)

Can be downloaded at www.csc.gov.ph

3. Performance rating in the last rating period From previous/latest employer (if applicable)

4. Photocopy of certificate of eligibility/rating/license

5. Photocopy of Transcript of Records

6. Other supporting documents such as the following: a. Service Record (for government

employee) b. Certificate of Employment (for private

employee) c. Certified true copy (CTC) of Training

Certificates relevant to the position being applied for.

From previous/latest employer (if applicable)


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submits application letter together with supporting documents.

1.1. Receives and routes application documents.

None 5 minutes Administrative Officer I / Administrative Aide VI Administrative Division (AD) General Services Section –(GSS)

1.2. Reviews application documents submitted by applicants and checks the completeness of the applications after the set deadline. If incomplete, the applicant is

None 1 working day Administrative Officer V/ Administrative Officer II Administrative Division – (AD) Human Resource Development Section (HRDS)

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informed through email, calls or text to comply with lacking documents to be included initial evaluation.

2. Submits lacking documents, if there are any.

2.1. Evaluates and informs the applicants whether or not they meet the minimum requirements including the date of interview and exam.

None 3 working days after the initial review

Administrative Officer V AD-HRDS

2.2. Conducts interviews and administration of written examination.

None 1 working day Human Resource Merit Promotion and Selection Board (HRMPSB)

2.3. Conducts background investigation.

None 5 working days Administrative Officer II AD-HRDS

2.4. Consolidates results including the preparation of Comparative Assessment.

None 3 working days Administrative Officer V/ Administrative Officer II AD-HRDS

2.5. Deliberates on the Comparative Assessment and forward to the appointing authority for decision.

None 1 working day HRMPSB

2.6. Informs applicants of the results of the recruitment and selection process through a written letter whether successful or unsuccessful.

None 3 working days Administrative Officer II AD-HRDS

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The successful applicant/s will then be required to submit additional documents needed.

The application documents containing personal information of unsuccessful applicant/s shall be returned in compliance with the Data Privacy Act of 2012.

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10. Service Name: Sale of Bid Documents

Service Information: Sale of Bid Documents.

Office or Division: ADMINISTRATIVE DIVISION - PROCUREMENT SECTION (PS)


Type of Transaction: (G2C) Government to Citizen – (G2B) Government to Business;

Who may avail: Prospective Bidders


None


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Log in the AD-PS Record Book

1.1. Records the name of the Bidder and the amount of bid documents.

None 1 minute Administrative Officer II/IV/V Administrative Division (AD) - Procurement Section (PS)

2. Receives the Order of Payment

2.1. Assist the bidder to the FMD - Accounting Section to get the Order of Payment

None 3 minutes Administrative Officer II/IV/V (AD – PS)

3. Receives the Official Receipt

3.1. Assist the bidder to the Cashier for the payment of bid documents upon presenting the order of payment slip


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11. Service Name: Receipt/Acceptance of Deliveries

Service Information: Receipt/Acceptance on Delivery of Goods/Services

Office or Division: Administrative Division-Assets Management Section (AD-AMS)


Type of Transaction: G2B

Who may avail: Suppliers/Contractors with Approved Contracts


1. Copy of approved contract and/or Purchase / Job Order (PO/JO) with complete set of procurement documents

Administrative Division-Procurement Section (AD-PS)

2. Copy of Delivery Receipt (DR) and Sales Invoice (SI), original and duplicate

Concerned supplier/contractor

3. Goods delivered/service requirements completed

Concerned supplier/contractor


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Deliver/present goods/ services completed together with copies of DR and SI (original and duplicate copies)

For goods:

1.1. Checks quantity vis-à-vis approved PO/contract and DR/SI

None 4 hours Administrative Assistant III (for supplies/materials); Administrative Officer III (for equipment or semi/ non-expendable items)

Administrative Division (AD) - Assets Management Section (AMS)

1.2. Fills out “Acceptance Criteria on Delivery of Goods/Services (ACDGS)” form

1.3. If items are of correct specification and quantity, signs “Received by” portion of DR/SI

1.4. Returns duplicate copies of DR/SI to supplier/contractor

Note: If not in order with the specifications and quantity, furnishes copy of ACDGS form and returns the items to the supplier

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for compliance with the approved PO/contract

For repair works/other services:

1.1. Checks completed works vis-à-vis approved JO/contract and SI

None 4 hours Administrative Officer I (for repair works/other services) AD-AMS

1.2. Fills out “Acceptance Criteria on Delivery of Good/Services”

1.3. If compliant with Scope of Work, signs “Received by” portion of SI

1.4. Returns duplicate copy of Si to supplier/contractor

Note: If not compliant with the Scope of Work, furnishes copy of ACDGS form to improve the quality of work rendered.

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12. Service Name: Processing of Claims

Service Information: Processing of Claims.

Office or Division: Financial and Management Division

Classification: G2C

Type of Transaction: Simple, Complex

Who may avail: All Divisions and Regional Offices


Disbursement Voucher with complete supporting documents

Employees, Divisions, Suppliers, Contractors


PROCESSING TIME

PERSON RESPONSIBLE

1. Submission of Obligation Request and Status (ORS), Disbursement Vouchers (DVs) and Supporting Documents (SDs) for processing.

1.1. Verifies completeness of the supporting documents (SDs) and availability of allotment based on the appropriate Registry of Allotments, Obligations and Disbursements (RAOD). Assigns number on the Obligation Request and Status (ORS) and records the same in the logbook maintained for the purpose.

None 15 mins –simple 30 mins – complex

Administrative Assistant II (AA II) FMD – Budget Section- (BS)

1.2. Reviews the ORS and SDs and signs the certification on Section B of the ORS.

None 15 minutes Administrative Officer V/Officer-In-Charge (OIC) FMD – BS

1.3. Assigns DV number and writes the ORS No. on the DV and records the same in the logbook maintained for the purpose. Retrieves Index of Payments (IP) from file and determines if claim is in order.

None 30 minutes Administrative Aide VI FMD – Accounting Section (AS)

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1.4. Reviews and verifies completeness and propriety of the SDs, determines availability of Notice of Cash Allocation (NCA), provides appropriate accounting entries on the DV and signs Box C of the DV.

None 30 mins – simple 60 minutes

complex

Accountant II – less than P250,00.00 Accountant III – no limit FMD – AS

1.5. Records processed DV in logbook

None 10 minutes Accountant II/ Accountant III FMD – AS

1.6. Records and forwards the documents to the Office of the Executive Director (OED) for approval of the DV.

None 5 minutes Administrative Aide VI FMD –AS

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13. Service Name: Issuance of Withholding Tax Certificate

Service Information: Receipt Official Receipts and issuance of Withholding Tax

Certificate.

Office or Division: Financial and Management Division

Classification: G2C


Simple

Who may avail: Internal and External Clients


Official Receipt Client


PROCESSING TIME

PERSON RESPONSIB

LE

1. Submission of Official Receipt (OR)

1.1. Retrieves the paid Disbursement Voucher (DV) from files.

None 15 minutes Administrative Assistant II

FMD – Accounting

Section (AS)

1.2. Prepares and prints the certificate of withholding tax.

None 10 minutes Administrative Aide VI

FMD – AS

1.3. Reviews, verifies the accuracy of the entries and signs the certificate of withholding tax.

None 5 minutes Accountant III FMD – AS

1.4. Issues the certificate of withholding tax to the client and retains receiving copy

None 5 minutes Administrative Aide VI

FMD – AS

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14. Service Name: Certificate of Remittances/Payments

Service Information: Preparation and issuances of certificate of remittances or

payments.

Office or Division: Financial and Management Division Classification: G2C Type of Transaction: Simple Who may avail: Internal and External Clients


Request Form Financial and Management Division (FMD)


PROCESSING TIME

PERSON RESPONSIBLE

1. Fills out request form

1.1. Prepares the certificate of remittances/ payments.

None 3 working days Admin Aide VI FMD –

Accounting Section (AS)

1.2. Reviews, verifies the accurateness of the entries and signs the certificate of remittances/ payments.

None 15 minutes Accountant III FMD AS)

1.3. Issues the certificate of remittances/ payments and retains receiving copy.

None 5 minutes Admin. Aide VI FMD – AS

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15. Service Name: Issuances of Official Receipts

Service Information: Issuance of Official Receipts to employees and creditors.

Office or Division: ADMINISTRATIVE DIVISION - GENERAL SERVICES SECTION (GSS)



Who may avail: All Government Agencies, LGUs, GOCCs and other Government Instrumentalities


Approved Order of Payment Financial and Management Division (FMD) – Accounting Section


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Pay to the Cashier the corresponding amount as indicated in the Order of Payment

1.1. Receives Order of Payments

None 3 minutes Administrative Officer V and Administrative Aide VI Administrative Division General Services Section-

1.2. Issues Official Receipt

2. Receives Official Receipt/s and change (if any)

2.1. Releases Original Official Receipts to Client and returns change (if any) to the client

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Internal Services

Request for Human Resource (HR) Related Documents

Procurement of Goods and Services

Procurement of Airline Tickets

Issuance of Payslips

Reproduction of Documents/Records

Records Management Services

Information Technology and Data Management Services

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16. Service Name: Request for Human Resource (HR) Related Documents

Service Information: Issuance of Service Record, Certificate of Employment, Certificate

of Employment and Compensation, Certificate of Leave Credits, Certificate of No

Pending Administrative Case, Authority to Travel Abroad (Personal) and other HR-

related documents.

Office or Division: ADMINISTRATIVE DIVISION - HUMAN RESOURCE DEVELOPMENT SECTION (HRDS)


Type of Transaction: G2G – Government to Government

Who may avail: POPCOM CO employees, Former POPCOM CO employees


Request Form Human Resource Development Section (HRDS)

Authorization Letter and valid ID (if through a representative)


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submits request form indicating the needed document/s.

1.1. Receives accomplished request form.

None 5 minutes Administrative Assistant II Administrative Division – (AD) Human Resource Development Section (HRDS)

1.2. Verifies the records of the requesting employee and prepares the certificate or HR-related documents.

None 4 hours: for simple document 1 working day : for loan requirements

Administrative Assistant II AD-HRDS

1.3. Signs the certificate or HR-related documents and returns to AA II the document for releasing.

None 5 minutes Administrative Officer V / Chief Administrative Officer / AD Attorney IV Legal Unit (for Certificate of No Pending Case)

2. Receives the requested documents.

2.1. Releases the documents to the employee-client and ensure that the employee/client fill out the feedback

None 5 minutes Administrative Assistant II AD-HRDS

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portion in the Request form.

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17. Service Name: Procurement of Goods and Services

Service Information: Processing of Purchase Request (PR).

Office or Division: ADMINISTRATIVE DIVISION - PROCUREMENT SECTION

Classification: Complex


Who may avail: End-Users/Divisions


Approved Purchase Request (PR) End -Users

Work and Financial Plan (WFP)

Terms of Reference (TOR) (consultancy)


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submits approved Purchase Request

1.1. Receives the duly approved Purchase Request (P.R.) and records for P.R. numbering

None 1 minute Administrative Officer II – Administrative Division

(AD) Procurement Section – (PS)

1.2. Prepares Request for Quotation (RFQ) and scan the other necessary documents as an attachment, such as Terms of Reference (TOR), design, sample pictures; For construction: plans, specifications and bill of quantities.

None 15 minutes Administrative Officer II / IV

(AD – PS)

1.3. Posts in the PhilGEPS website if applicable

None 15 minutes (assumes no delay in internet connection and no PhilGEPS system error)

Administrative Officer II / IV / V

(AD – PS)

1.4. Prepares Abstract of Bids

None 10 minutes Administrative Officer II (AD – PS)

1.5. Prepares and schedule the BAC meeting to

None 5 minutes Administrative Officer II (AD – PS)

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deliberate / discussed the end-user's requirement based on the submitted Purchase Request and other supporting documents.

1.6. Prepares and disseminates of Notice of Meeting to the concerned divisions.

1.7. Facilitates the conducts of BAC Meeting

None 4 hours (dependent on the number of items)

Administrative Officer II / IV / V

(AD-PS)

2. Receives the copy of BAC Minutes

2.1. Prepares Minutes of the Meeting

None 1 working day Administrative Officer IV / V

(AD-PS)

2.2. Prepares the Notice of Award (NOA) and BAC Resolution and forward the same to the BAC Members, Provisional Members and Head of Procuring Entity (HOPE) for their signature

None 20 minutes (assume that the signatories are all available)

Administrative Officer IV / V

(AD-PS)

3. Receives the signed copy of Notice of Award (NOA) and BAC Resolution.

3.1. Forwards the duly signed NOA and BAC Resolution to the respective end-user

None 3 minutes Administrative Officer II (AD-PS)

3.2. Prepares the Purchase Order / Job Order.

None 15 minutes Administrative Officer II (AD-PS)

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18. Service Name: Procurement of Airline Tickets

Service Information: Processing of Airline Ticket.

Office or Division: ADMINISTRATIVE DIVISION- PROCUREMENT SECTION



Who may avail: All regular employees of the Commission on Population and Development – Central Office


Airline Ticket Request Form Requesting Division

Approved Travel Order


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submits approved Airline Ticket Request Form

1.1. Receives duly approved Airline Ticket Request Form

None 1 minute Administrative Officer II – Administrative Division (AD) - Procurement Section (PS)

1.2. Records / number the Airline Ticket Request Form

None

2. Shop and book the request flight schedule of the passenger

2.1. Receives the Confirmed Itinerary of the Passenger

None 15 minutes (assumes no system error in any airline companies)

Administrative Officer V AD - PS

2.2. Approves the reserved flight of the passenger

None 10 minutes Administrative Officer IV / V

3. Submits approved Rebooking / Cancellation Request Form

3.1. Rebook / Cancel flight schedule as requested by the passenger


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19. Service Name: Issuance of Payslips

Service Information: Issuance of Payslips.



Type of Transaction: G2C – Government to Citizen/G2G – Government to Government

Who may avail: POPCOM employees and Job Orders–Central Office


1. Accomplished Records and Services Request Slip (RSRS) specifying period of salaries/wages; or

General Services Section (GSS) – Administrative Division

2. Authorization letter if thru representatives Concerned employee/job order


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Accomplishes/fills-out needed information for the payslip

1.1. Receives the RSRS

None 10 minutes Administrative Officer V and Administrative Aide VI General Administrative Section - Administrative Division

1.2. Checks RSRS for the completeness of the client’s requirement

1.3. Generates and prints out payslip/s and certifies correct

2. Receives certified correct payslip/s

2.1. Releases certified correct payslip/s

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20. Service Name: Reproduction of Documents/Records

Service Information: Request for Reproduction of Documents/Records.




Who may avail: POPCOM employees ,Job Orders and researchers


Accomplished Service Request Form (SRF) General Services Section


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submits SRF 1.1. Receives the SRF

None 5 minutes Administrative Aide VI AD-GSS

1.2. Reproduces documents/records according to requests

None

2. Receives copy/ies of reproduced records/documents

2.1. Releases reproduced copies within the required time.

None

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21. Service Name: Records Management Services

Service Information: Request for Numbering of Administrative Issuances.

Office or Division: ADMINISTRATIVE DIVISION GENERAL SERVICES SECTION (GSS)



Who may avail: All regular employees of the Commission on Population and Development


None


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submits approved Administrative issuance/s (Memorandum / Memoranda, Travel Order, etc.)

1.1. Receives duly approved Administrative issuance/s for numbering

1.2. Records numbered administrative issuance/s

None 3 minutes Administrative Officer I, and Administrative Aide VI Administrative Division – (AD) General Services Section (GSS)

2. Receives copy of the numbered administrative issuance/s

2.1. Disseminates administrative issuances accordingly.

None 4 hours Administrative Officer I Administrative Aide VI AD-GSS

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22. Service Name: Information Technology and Data Management Services

Service Information: POPCOM will take the lead in developing a national database to

monitor and evaluate the implementation of the ICPD Program of Action in its current

and future directions beyond 2014. It will serve as a clearing house and information

resource center on population and family planning, and will provide coordinated

direction to all participating agencies in the development of their plans and programs.

It will document and disseminate progress made in the population program through the

publication of the annual “State of the Philippine Population Report.”

Office or Division: OFFICE OF EXECUTIVE DIRECTOR – INFORMATION TECHNOLOGY AND DATA MANAGEMENT UNIT


Type of Transaction: G2C

Who may avail: Central Office, POPCOM Regional Offices


Approved Letter of Request for Development of Systems

End user

Service Request Form

Service Feedback Form


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

Development of Systems

1. Send approved letter of request for the Development of Systems to ITDMU

1.1. Acknowledge the receipt of request.

None 1 day Information Technology and Data Management Unit

1.2. Coordinate with the client for the project initiation

3 days Information System Analyst III, Computer Programmer II, Computer Programmer I

1.3. Issue Special Order

3 days

1.4. Conducts TWG Workshops for Systems Analysis and Design

5 days

1.5. Start of programming

Minimum of 3 months depending on the Systems Analysis and Design

2. Clients provides comments and recommendations during system testing

2.1. Initiate system testing

3. Client provides filed-up System Development Termination

3.1. Recommend for system termination (either

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acceptance or premature termination)

IT Support

1. Submit Service Request Form to ITDMU through letter, email, phone call, text message or filled in service request form, network connectivity form and IT equipment request form

1.1. Receive request for technical assistance;

None 5 minutes Information Systems Analyst III, Computer Maintenance Technologist II, Computer Programmer II, Computer Programmer I – Office of the Executive Director – Information Technology and Data Management Unit

1.2. Check nature of request and Assign/Give to Qualified IT Staff

1.3. Investigate and assess technical assistance requested

1 hour

1.4. Conduct appropriate action

1 working day

1.5. Assess technical assistance provided

5 minutes

1.6. Confirm completion of technical provision

2. Clients to accomplish Feedback Form.

2.1. IT staff provides the service request form for the completion of feedback form

None 5 minutes

Data and Information Management

1. Submit Service Request Form for Data Requirements

1.1. Receive request for Data and Information

None 5 minutes Information Systems Analyst III, Administrative Assistant V – Office of the Executive Director – Information Technology and Data Management Unit

1.2. Identify and analyze the required data.

1 working day

1.3. Gather data requirements

1.4. Store gathered data in a specific database

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1.5. Provide the requested data to the client

2. Clients to accomplish Feedback Form.

2.1. IT staff provides the service request form for the completion of feedback form

None 5 minutes

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23. Service Name: Logistics Management

Service Information: As co-manager of the NPPFP, POPCOM provides storage of FP

commodities through its regional hubs and warehouses and redistributes the FP

commodities stored in its warehouses to LGUs and other health partners.

Office or Division: Family Planning (FP) Logistics - PMED

Classification: Complex


G2G - Government to Government

Who may avail: POPCOM Regional Offices


Request letter Client


PROCESSING TIME

PERSON RESPONSIBLE

1. Send request letter for allocation of FP commodities

1.1 Receives and routes letter request

None

10 minutes

Admin. Officer I AD-GSS

1.2 Receives letter request and forwards letter to designated FP Logistics Officer for appropriate action

10 minutes

Admin Assistant III/I OED

1.3 Checks availability of stocks requested

30 minutes

Designated Logistics Officer

1.4 Informs client on the status of the request

2 hours


1.5 If stock is available, instructs FP warehouse supervisor to pack the FP commodities for delivery

1-2 working days


2. Client receives response from their request

2.1 Informs 3rd party logistics when to pick up FP commodities for delivery to client.

None

1 working day Designated Logistics Officer

2.2 Informs client on the expected date of arrival of the FP commodities

1 working day Designated Logistics Officer

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FEEDBACK AND COMPLAINTS MECHANISM

How to send feedback Answer the client feedback form. Drop the feedback form in a designated drop box. Drop boxes are usually located at the guard stations of POPCOM offices.

Contact info: 8-531-0672 Email: [email protected]

How feedbacks are processed Every Monday, a designated officer from the POPCOM Management Unit shall open the drop box, compile all submitted feedback forms, and record all feedbacks in a logbook particularly utilized for the purpose. (In POPCOM Regional Offices, an officer is designated for the foregoing purposes).

A feedback that warrants a reply shall be addressed forward to the concerned POPCOM unit. The concerned POPCOM unit shall submit its reply to the feedback within three (3) working days from notice.

The original copy of the reply shall be kept by the POPCOM Management Unit or the designated officer of a POPCOM Regional Office, as the case may be, with a certified true copy thereof furnished to the party giving the feedback.

For inquiries and follow-ups, clients may contact telephone number 8-531-0672

How to file a complaint No complaint against an official or employee of the POPCOM shall be given due course unless the same is in writing, subscribed and sworn to by the complainant.

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The complaint shall be written in a clear, simple and concise language and in a systematic manner and as to apprise the person complained of the nature and cause of the accusation and to enable the person complained of to intelligently prepare a defense or answer/comment. Should there be more than one person complained of, the complainant required to submit additional copies corresponding to the number of persons complained of.

The complaint shall contain the following:

a. Full name and address of the

complainant; b. Full name and address of the

person complained of as well as his/her position and office;

c. A narration of the relevant and material facts which shows the acts or omissions allegedly committed;

d. Certified true copies of documentary evidence and affidavits of his/her witnesses, if any; and

e. Certification or statement of non-forum shopping.

The absence of any of the aforementioned requirements may cause the dismissal of the complaint without prejudice to its refiling upon compliance with the same.

No anonymous complaint shall be entertained unless the act complained of is of public knowledge or the allegation can be verified or supported by documentary or direct evidence.

An administrative complaint against an employee or official of the

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POPCOM may be filed anytime with the Civil Service Commission, or any of its regional offices, or with the Office of the Executive Director, POPCOM. If the person complained of is the POPCOM Executive Director, the complaint may be filed with the Civil Service Commission, or any of its regional offices, or with the Office of the Chairperson, POPCOM Board of Commissioners (BOC).

In sexual harassment cases, the complaint shall be filed with the POPCOM Committee on Decorum and Investigation (CODI).

How complaints are processed Upon receipt of a complaint which is sufficient in form and substance, the disciplining authority, the POPCOM Executive Director or the POPCOM BOC Chairperson, as the case may be, shall conduct a preliminary investigation to determine the existence of a prima facie case. The disciplining authority may create an investigating committee or designate an investigator for such purpose.

In sexual harassment cases, CODI shall perform the following functions;

a. Received complaints of sexual

harassment; b. Investigate sexual harassment

complaints including preliminary investigation in accordance with the prescribed procedure;

c. Submit a report of its findings with the corresponding recommendation to the disciplining authority for decision; and

d. Lead in the conduct of discussions about sexual

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harassment within the agency or instruction to increase understanding and prevent incidents of sexual harassment;

Preliminary Investigation may be conducted in any of the following manner:

a. requiring the submission of

counter affidavit or comment and/or other documents from the person complained within five (5) working days from receipts of the complaint which is sufficient in form and substance;

b. ex-parte evaluation of the records; or

c. clarification meeting with parties to discuss the merits of the case.

The failure to submit a comment/counter-affidavit/explanation shall be considered a waiver thereof and the preliminary investigation may be completed even without the counter-affidavit/comment/explanation.

The right to counsel may be exercised even during the preliminary investigation.

A preliminary investigation shall commence within a non-extendible period of five (5) working days upon receipt of the complaint by the disciplining authority and shall be terminated within twenty (20) working days thereafter. However, the disciplining authority may extend such periods in meritorious cases.

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Within five (5) working days from the termination of the preliminary investigation, the investigating officer/body shall submit the Investigation Report with recommendation and the complete records of the case to the disciplining authority.

The Investigation Report shall be treated with confidentiality.

If a prima facie case is established after Preliminary Investigation, the disciplining authority may issue a notice of charge.

In the absence of a prima facie case, the case shall be dismissed.

For inquiries and follow-ups, clients may contact telephone number 8-531-0672 Office of the Executive Director: 8-531-6805 Email: [email protected]

Contact Center ng Bayan (CCB) (02) 8-932-0111 0917-839-8272 [email protected]

Philippine Competition Commission (PHCC)

Trunk line: (02) 8-771-9PCC (722) Fax: (02) 8-771-9713 [email protected]

Anti-Red Tape Authority (ARTA) (02)-8-478-5091/5099 [email protected] [email protected]

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Office Address Contact Information

COMMISSION ON POPULATION AND DEVELOPMENT Central Office

Welfareville Compound, Acacia Lane, Brgy. Addition Hills, Mandaluyong City

USEC. JUAN ANTONIO A. PEREZ, III, MD, MPH Executive Director [email protected] [email protected] Tel. # (02) 8531-6805/8531-6735

COMMISSION ON POPULATION AND DEVELOPMENT Central Office


MR. LOLITO R. TACARDON Deputy Executive Director [email protected] [email protected] Tel. # (02) 8531-6805/8531-6735

Administrative Division


MS. LYNETH THERESE C. MONSALVE Acting Chief Administrative Officer [email protected] (02) 8531-7164

Financial Management Division


MS. SALVACION A. COLLAO Chief Administrative Officer [email protected] (02) 8531-6945/8531-6532

Information Management and Communication Division


MS. SUSANA B. CODOTCO Information Officer V [email protected] (02) 8531-6897/8531-6978

Policy Analysis and Development Division


MS. AILEEN T. SERRANO Project Evaluation Officer V [email protected] (02) 8531-7192

Planning, Monitoring and Evaluation Division


MS. JACKYLIN D. ROBEL Planning Officer V [email protected] (02) 8531-7303

Legal Unit Welfareville Compound, Acacia Lane, Brgy. Addition Hills, Mandaluyong City

ATTY. JASPER C. BALBOA Attorney IV (02) 8470-0746

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Regional Population Office I

#3rd Floor RS RK Bldg. Sitio 5 Brgy. Biday, San Fernando, La Union 2500 La Union

MS. ERMA R. YAPIT Regional Director [email protected] T: (072) 607-0904 / TL: (072) 607-3334

Regional Population Office II

Bagay Road, San Gabriel, Tuguegarao City

MS. HERITA O. MACARUBBO Regional Director [email protected] T: (078) 846-4416 / (078) 844-1833 TL: (078) 844-2644

Regional Population Office III

Diosdado Macapagal Government Center, Brgy. Maimpis, San Fernando City, Pampanga

MS. VICKY BARBEA B. DELA TORRE Regional Director –Officer-in-Charge [email protected] [email protected] TL: (045) 455-2002 / (045) 455-1993

Regional Population Office IV


MR. ANGELITO S. OBCENA Regional Director [email protected] T: (02) 8661-3545 / (02) 8650-4698

Regional Population Office V

Buragwis, Legaspi City, Albay

MS. LOURDES P. NACIONALES Regional Director [email protected] T: (052) 480-5478 / (052) 820-3499

Regional Population Office VI

Gonzaga St., Pavia, Iloilo City

MR. HAROLD ALFRED P. MARSHALL Regional Director [email protected]; [email protected] T: (033) 320-0047 / (033) 329-2747

Regional Population Office VII

Gov. N. Cuenco Ave., Banilad, Cebu City

ATTY. BRUCE N. RAGAS Regional Director [email protected] TF: (032) 416-2559 / (032) 416-2528 / (032) 236-4963

Regional Population Office VIII

Government Center, Candahug, Palo, Leyte

MS. ELNORA R. PULMA Regional Director [email protected] TF: (053) 888-2105

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Regional Population Office IX

Cabatangan, Zamboanga City

MR. REYNALDO O. WONG Regional Director [email protected] TF: (062) 955-2292

Regional Population Office X

Dr. Jesus V. Serina St., Carmen, Cagayan De Oro City

MR. JEREMIAS C. GUPIT Regional Director [email protected] ; [email protected] TF: (088) 858-7152 / (088) 855-4455 /

(088) 858-5409

Regional Population Office XI

Southern Philippine Medical Center Compound, Bajada, 1, Davao City

BAI AGNES D. SAMPULNA Regional Director [email protected] ; [email protected] TF: (082) 227-1027 / (082) 305-5611 / 12 (082) 225-3093

Regional Population Office XII

Regional Population Office XII ARMM Compound, Cotabato City

MR. EDWIN MATEO P. QUIJANO Regional Director [email protected] [email protected] TF: (064) 421-5595 / (064) 421-1262

Regional Population Office XIII

2F VPH Bldg., T. Calo St. cor Langihan Road, Butuan City

MR. ALEXANDER A. MAKINANO Regional Director [email protected] TF: (085) 342-5170 / (085) 815-1361 / CP # 0949-4141541

Regional Population Office -National Capital Region


MR. LYDIO M. ESPAÑOL, JR. Regional Director [email protected] ; [email protected] TF: (02) 8531-6650 / (02) 8531-7320

Regional Population Office – Cordillera Administrative Region

New Rajah Soliman Hotel and Restaurant #44 Bokawkan Road, Baguio City

MS. MAGDALENA G. ABELLERA Regional Director [email protected] TF: (074) 444-5212 / CP # 0917-4892520