commissioningsupportservices 120404 scale services tests

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Commissioning

DevelopmentProgramme

Building choice of high quality support for commissioners

Commissioning Support Services

Tests for Business Intelligence, Healthcare (Clinical)

Procurement and Business Support

At Scale Services

4th April 2012


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APRIL 2012

2

1. Background

2. National Infrastructure Service Areas

3. Scope

4. Timetable

5. Areas to be Assessed (High Level)

Contents


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APRIL 2012

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Checkpoint 2 is one of the most critical parts of the business planning and assurance process forCommissioning Support Services (CSS).

It will provide CCGs with a confident assessment of CSS development, underpinned by principles oftransparency, objectivity, proportionality and accountability and as such, provides the foundation forsecure development to fully commercially viable CSSs.

CSSs with business intelligence, healthcare (clinical) procurement and business support componentsas part of their model are expected to set out their working assumptions for these components withintheir OBP (it is expected that only some CSS will provide these scale offers).

Those that propose to supply these scale offers will be subject to additional separate tests in May.

The May tests include:

Ability to deliver against defined standards (currently under development with CSS and BDU reps)

That the cost structure is appropriate and sustainable

That there is the capability to deliver quality and the right expertise across appropriate scale

This pack sets out the approach for the May tests including the scope of At scale offers, timetable forsharing the criteria for assessment and the high level areas the assessment will focus on

Background


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APRIL 2012

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Healthcare (Clinical) Procurement

Market management activities - Market engagement, market analysis, market developmentProcurement strategy/ activities - Procurement project management, commercial and procurementstrategy development, technical advice including process compliance. These activities should include

tools, process and techniques to deliver effective service specifications, negotiation strategies and theappropriate use of contract levers

Business Intelligence

Data management and Integration centres that provide data validation, integration and storage.

The role of these centres is to cleanse, validate and link national and local data sets according to local

rules and requirements to provide a meaningful conformed data for further analysis

Business Support

HR, payroll, procurement of goods and services, IM&T(Informatics)

Whats in scope?


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APRIL 2012

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The assessment of CSS Outline Business Plans (including proposed Business Intelligence, Healthcare(Clinical) Procurement and Business Support services) will take place during April.

Specific milestones relating to the May tests are :

Key Milestones

By 3rd April BDU circulates high level criteria to be assessed in May (this document)

[Focus groups will continue to co-design the detailed standards and benchmarks]

By 13th April BDU assess OBPs and identify CSS proposing to offer BI, healthcare (clinical),procurement or business support functions

By 30th April BDU holds follow up discussions with CSS proposing atscale service delivery

By 30th April BDU publish detailed assessment criteria for the May tests

By 18th May BDU assess scale service national coverage and identify development needs

By 31st

May CSS submit detailed proposals for scale services, to include evidence against eachstandard/criteria

By 15th June BDU review CSS scale service submissions

By 29th June BDU identifies development /configuration options

The following slides outline the key areas that will be subject to assessment in May for each of thescale services

More detailed criteria will be published by 30th April 212

Timetable


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Standards

The CSS can meet the technical standards necessary to provide nationally defined data model consistently

Can meet (or have credible plan to meet) the technical accreditation process for an intelligence service (initially NHS

standards and work towards ISO standards post 2013)

Have the infrastructure to deliver these services in a timely and resilient manner

Technical capability and operational processes to integrate and process different data sets (national and locally defined) in a

timely quality assured manner

Costs & Sustainability

Can meet the benchmark cost structure for core services (range between 50p to 1 per head population for populations

between 3M to 5M+)

Any new investment required to establish the integration centre is subject to a business case review by BDU, the expectation

is that infrastructure required for delivery of an at scale service is already available and that additional investment is

minimised

Capability & Capacity

Has a delivery model that supports development, service management, IG, quality management and transaction processing

Can access a dedicated team for informatics with technical roles including a qualified data architect who has responsibility

and accountability for standards, data management and integration

Has a track record for delivering commissioning information

Has capacity and capability to develop commercial relationships with third parties and alliance partners

Assessment Areas Business Intelligence


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APRIL 2012

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Standards

The CSS can meet the standards necessary to provide the nationally defined healthcare procurement offer

(commercial/procurement advice, technical resilience, process management and market management development

activities)

Have the infrastructure to deliver these services in a timely and resilient manner in line with the stated business strategy

Participation in formal professional development and accreditation to national NHS standards (currently under development)

Costs & Sustainability

The CSS will not be a significant outlier when benchmarked ( target range under development, for circulation in April)

Can demonstrate expertise and experience to support added value services beyond technical compliance and transactionalprocesses in line with the stated business strategy

Has robust and resilient electronic systems and systemised business processes in place to support a range of

procurement/market interventions

Capability & Capacity

Has a delivery model that supports the stated business strategy in relation to healthcare procurement, including professional

development, operational management and quality assurance of systems and business processes

Has a dedicated team with clear operational management arrangements including senior accountability for service deliverywithin the CSS leadership

Has capacity and capability to develop commercial relationships with third parties and alliance partners

Assessment Areas Healthcare (Clinical) Procurement


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