common framework for employability skills€¦ · are included in all 68 hands on academics career...

The Employability Skills Framework was developed as part of the Support for States Employability Standards

in Career and Technical Education and Adult Education project. The framework developed was guided by CTE,

adult education, workforce development, business organizations, and twelve federal agencies.

EMPLOYABILITY

Appl

ied

Know

ledge Effective Relationships

Workplace Skills

Personal Qualities• Demonstrates responsibility and self-discipline• Adapts and shows flexibility• Works independently• Demonstrates a willingness to learn• Demonstrates integrity• Demonstrates professionalism• Takes initiative• Displays positive attitude and sense of self-worth• Takes responsibility for professional growth

Systems Thinking• Understands and uses systems• Monitors systems• Improves systems

Communication Skills• Communicates verbally• Listens actively• Comprehends written material• Conveys information in writing• Observes carefully

Information Use• Locates information• Organizes information• Uses information• Analyzes information• Communicates information

Resource Management• Manages time• Manages money• Manages materials• Manages personnel

Critical Thinking Skills• Thinks critically• Thinks creatively• Makes sound decisions• Solves problems• Reasons• Plans and organizes

Technology Use

• Understands and uses technology

Interpersonal Skills• Understands teamwork and works with others• Responds to customer needs• Exercises leadership• Negotiates to resolve conflicts• Respects individual differences

Applied Academic Skills• Uses reading skills• Uses writing skills• Uses mathematical strategies and procedures• Uses scientific principles and procedures

Respecting DiversityBeing CourteousGaining Coworkers’ TrustBuilding Work RelationshipsGaining Customer TrustInteracting with CustomersLearning What Customers WantGiving Customers What They WantKeeping Customers Coming BackSeeing the Customer’s PointSelling Yourself and the CompanyHandling Customer ComplaintsCustomer Service by TelephoneTeamwork SkillsBuilding Team CommunicationExpressing Yourself on a TeamGiving Constructive CriticismReceiving CriticismUsing Professional Manners

Introducing PeopleLanguage and BehaviorBusiness Casual DressBusiness Meal FunctionBehavior at Work PartiesBehavior at ConventionsInternational EtiquetteCross-Cultural EtiquetteMeeting Business AcquaintancesMeeting People for the First TimeShowing PolitenessInteracting with Your BossInteracting with SubordinatesInteracting with CoworkersInteracting with SuppliersEnding a Lingering VisitKeeping Information ConfidentialAvoiding GossipReducing Harassment

Creating a Good ImpressionBetter Telephone ConversationsBarriers to Phone ConversationsMaking and Returning CallsKeeping Phone Calls ProfessionalMaking Cold CallsHandling Conference CallsHandling Unsolicited CallsGiving and Receiving FeedbackHandling AngerDealing with Difficult CoworkersDealing with a Difficult BossDealing with Difficult CustomersDealing with ConflictGiving Constructive CriticismAccepting CriticismDemonstrating LeadershipNetworkingLanding an Internship

ListeningCooperationGossipTaking Undue CreditCustomer TreatmentComplainingWorkplace Violence

ProfanityCustomer BiasIgnoring CustomersOverstepping AuthorityArroganceTemperFavoritism

Unsupportive BossSchedule ManipulationNon-CooperationBullyingIntimidationManipulationSexual Harassment

Customer CareTelephone Skills

CollaborationTeam Decisions

Criticism

Workplace Politics and Personalities activities with challenging activities relevant to each careerare included in all 68 Hands on Academics career modules.

Competitive AdvantageJob Ready Career Skills It’s for Real Workplace Ethics

Managing Your MoneyHands on Academics

Interpersonal Skills

Alignment of Career Solutions Publishing’s Employability Skills Softwarewith the Common Framework for Employability Skills

www.careersolutionspublishing.com

Common Framework for Employability SkillsOffice of Career, Technical and Adult Education, U.S. Department of Education

www.cte.gov/employabilityskills

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Customer Service by InternetAppropriate Work EmailMistakes of Work EmailCell Phone EtiquetteMistakes of Cell Phone UseAppropriate Work Texting

Mistakes in TextingUsing BlogsUsing Social MediaUnderstanding CopyrightOnline SecurityAdopting a New Technology

Separating Electronic Personal LifeAttending a VideoconferenceApplying OnlineWriting an Electronic RésuméJob Shopping OnlineBuilding a Job Search Website

Using Technology Online Banking

Behaviors Employers ExpectObjectionable BehaviorsMaintaining HonestyPlaying FairUsing Ethical LanguageShowing ResponsibilityMaking Truthfulness a HabitDemonstrating a Good Work Ethic

Demonstrating a Good AttitudeLeaving a Job EthicallyGaining and Showing RespectDemonstrating ResponsibilityShowing DependabilityShowing Pride in WorkPerseveringHandling Criticism

Showing ProfessionalismJob SuccessEstablishing CredibilitySurviving a Bad EnvironmentAdvancing Your CareerHolding Yourself AccountableTraits Employers Call ImportantStaying Motivated to Search

HonestyResponsibility (Series I)ExcusesPunctualityPersonal MattersIntimidationReliabilityWork EthicAttitudeWork PridePromotions

LyingDisrespectQuitting a JobQuality WorkTheftEmployee DiscountIntegrityDefensivenessCommitmentResponsibility (Series III)Covering Up Mistakes

EntitlementTheftNegligenceDependabilityWork CommitmentDrugsSafety ViolationDishonestyCheating EmployeesDrug UsingIgnoring Raise

AttitudeSelf-Esteem

Stress Assertiveness

Personal Qualities





Team Problem SolvingReasons Companies Use Teams

Managing ProjectsManaging Change

Dealing with Ongoing ChangeRemoving Barriers to Change

Systems Thinking

Technology Use

Improving Communication SkillsDemonstrating Your SkillsEffective Oral CommunicationEffective Written CommunicationEffective Nonverbal SkillsEffective Word UseReasons for ListeningBenefits of ListeningBarriers to ListeningListening StrategiesWays We Filter What We HearDeveloping a Listening AttitudeShow You Are ListeningAsking QuestionsGetting Others to ListenObtaining FeedbackCommunicating Nonverbally

Positive Nonverbal MessagesHarmful Nonverbal MessagesReading Body LanguageReading Mixed MessagesMatching Verbals and NonverbalsImproving Nonverbal ListeningGiving Nonverbal FeedbackShowing Confidence NonverballyShowing AssertivenessUsing a Pleasant VoiceLooking ProfessionalShowing a Professional AttitudeUsing Good PosturePresenting Yourself to AssociatesWriting DocumentsWriting a Cover LetterUsing Language Carefully

Showing ConfidenceOne-on-One ConversationsSmall Group CommunicationsLarge Group CommunicationsIntroducing SpeakersParticipating in MeetingsFacilitating DiscussionsClosing a Large MeetingConducting Two-Person MeetingsMaking SpeechesInvolving the AudienceAnswering QuestionsInviting SpeakersPreparing Meeting VisualsVisual and Media AidsErrors in Presentation

Workplace ReadingWorkplace Writing

Learning to ListenSelf Presentation

Critical Listening

English/Communication skill activities are included in all 68 Hands on Academics career modules.

Communication Skills





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Managing Your MoneyHands-on-Academics





Information Use

Locating Needed InformationAssuring Accuracy of InformationDealing with Information OverloadStaying OrganizedSearching the Classified AdsUsing Employment AgenciesLocating JobsInformation for an ApplicationCompleting an Application

Why Companies Use ApplicationsApplying in PersonApplying OnlineFollowing Up on an ApplicationSelling Yourself in a RésuméTerms to Use in a RésuméUsing a Résumé SuccessfullyDescribing Your Job StrengthsOrganizing Your Résumé

Dressing Up Your RésuméThings to Include in a RésuméThings to Include in a Career PortfolioGiving Interviews a Good StartQuestions Interviewers AskQuestions Interviewers Shouldn’t AskQuestions to Ask in an InterviewInterviewing MistakesBenefits to Ask About

Confidentiality (Series I) Confidentiality (Series II) Disclosing Information

Gathering Information

Resource Management

Managing Your ExpensesEvaluating a PurchaseCalculating the True CostsUsing Discounts and CouponsReacting to AdvertisingAvoiding Scams and FraudAlternatives to SpendingSharing ExpensesMaking Housing ArrangementsEvaluating Your LeaseBuying Housing InsuranceControlling Transportation CostsBuying a New CarBuying a Used CarLeasing a CarChoosing Car InsuranceServicing Your CarGrocery ShoppingClothes ShoppingUnderstanding Your PaycheckRecognizing Budget ProblemsCutting the Fat from your BudgetDealing with DebtStaying Out of DebtFurniture Shopping

Entertainment ExpensesWedding ExpensesMedical ExpensesFamily ExpensesTelephone ExpensesMoving ExpensesUnexpected ExpensesCoping With TaxesOpening a Checking AccountStarting a Savings AccountWriting ChecksUsing ATMsUsing Debit or Credit CardsStop Pays and Fund TransfersRecognizing Bank ProblemsSpecial Bank ServicesAppropriate Times to BorrowApplying for a Credit CardAdapting Lifestyle to PaycheckFinancial PlanningKeeping RecordsSetting Short-Term GoalsSetting Long-Term GoalsFinancial Planning

Understanding Card Finance ChargesResolving Credit DisputesAvoid Abusing Credit CardsAvoiding Card Abuse by OthersChecking Credit ReportsOvercoming Bad CreditObtaining a Bank LoanMistakes of BorrowingReasons for SavingsBecoming a SaverRoadblocks to SavingCoping with InflationChoosing a Savings ApproachUnderstanding TaxationFederal Income TaxesState and Local TaxesMiscellaneous TaxesReducing TaxesPlanning for Later YearsPlanning for the UnexpectedPossible Investment OpportunitiesPitfalls of InvestmentConsulting a Financial AdvisorPlanning for Retirement

Resource Management

Decisions Teams MakeTeam ResponsibilitiesProblems That Affect TeamsManaging Time

Juggling Many PrioritiesPutting First Things FirstPrioritizing Personal and Work Life

Overcoming ProcrastinationOrganizing Workspace and TasksFinding More Time

Work/Life Balance Wasting Time

Saving Time

(Continued)

Completing a Job Application

Organizing Your Writing

Academic skill lessons in math, science, English/communication, and social studiesare found in 69 Hands on Academics career modules.

All 69 Hands on Academics career modules include a “Challenge” activity that highlightsone of the four academic areas named above for further career/academic integration.

Setting Up a BudgetEstimating Expenses

Calculating Your Housing Budget Balancing Your Checkbook

Applied Academic Skills









Critical Thinking Skills

Identifying a ProblemBecoming a Problem SolverBecoming a Critical ThinkerThinking CreativelyEffective Risk Taking

Making Change Serve YouTransferable Job SkillsProblems That Affect TeamsOrganizing Workspace and TasksHandling Pre-Meeting Details

Matching Your Talents to a JobDouble Checking Your ApplicationPreparing for an InterviewConsiderations Before Taking a JobCreating Your Own Position

Organizing Yourself Setting Priorities Critical Thinking

Critical Thinking activities are found in all 68 Hands on Academics career modules.

Entrepreneur Problem Solving activities tailored to the specific demandsof each career are included in all 68 Hands on Academics career modules.

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