communcations skills
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101 Ways to Improve Your Communication Skills
Reference: Catherine Jaggard (Reno, Nevada)
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Communication is a series of experience of
HearingSmell
Seeing
TasteTouch
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Objectives
• Communication• Techniques• Listening• Speaking and
Listening• Speaking and Writing• General Tips
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Communication
• Speaking– Know what you want to say– Control Fear– Stop Talking and Listen– Think before you talk– Believe in your message– Repeat Major Points– Find Out what your Listener wants
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Communication
• Techniques– Define Acronyms– Reduce Jargon– Level Objections– Use Humor– Anecdotes and Stories– Ask for feedback– Increase your vocabulary
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Communication
• Techniques -continued– Eliminate Audible Pauses– Enunciate Clearly– Practice Pronouncing Words Properly– Exercise Tongue, Jaws and Lips–Make Eye Contact– Gesture
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Communication
• Techniques -continued– Pause– Speak more slowly– Speak faster– Vary Your Volume–Watch your tone– Record your voice
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Communication
• Listening– Prepare to Listen– Focus on the Speaker– Screen Out Distractions– Concentrate on the Message – Listen to Tapes while you commute
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Communication
• Speaking and Listening– Ask Questions – Avoid Daydreaming – Accept Accents – Use mind mapping– Interview – Complaints– Telephone
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Speaking and Writing
• Key Points–Write a Purpose Statement– Outline– Transfer Negative Emotions to Paper– Get to the Point– Explain Abstract words– Use Absolutes and Generalities
Sparingly
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Speaking and Writing
• Key Points - Continued– Ask for what you want– Use active verbs– Use gender neutral language– Cite Source of Statistical Data– Illustrate with personal examples– Express Emotion– Keep it simple (KISS) Method
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Speaking and Writing
• Key Points - Continued– Paint verbal Pictures– Be Concise– Support Statements with Details–Watch Semantics– Quote Authorities– Consult Experts– Suppress emotion
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Speaking and Writing
• Writing– Keep a Journal– Take notes–Write personal Notes –Write Effective business letters– Use Short Sentences– Communicate online
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General Tips
• Reading– Read– Keep up with Current Events– Read Something Inspirational– Use the Internet
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General Tips
• Non Verbal– Presence– Give Nonverbal Cues– Check Your Posture – Dress Appropriately– Smile– Touch– Shake Hands Properly
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General Tips
• Attitude – Intend to Improve– Visualize– Be flexible– Be Likable– Commit to Being Truthful– Empathize– Don’t take yourself too
seriously
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General Tips
• Attitude – continued– Eliminate Negative Feelings– Be receptive to New Ideas– Take Responsibility– Respect the Other Person’s
Point of View– Recognize the Impact of
Stress on Communication– Be Real
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General Tips
• Attitude – continued– Check Your attitude
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General Tips
• Behavioral– Laugh– Use Good Manners– Recognize Manipulative
Behavior– Recognize Condescending
Manners– Avoid Words that Hurt– Change Abrasive Behavior– Handle Disagreements with
Tact
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General Tips
• Miscellaneous– Organize Productive
Meetings– Consider Experience Level– Understand the
Importance of Timing– Present a Good Personal
Image
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Questions