communicating effectively in the workplace … for young professionals
TRANSCRIPT
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Communicating Effectively in the
Workplace
…for young professionals
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Traits of a Healthy Relationship
Cooperation Compromise Respect Acceptance Honesty
Trustworthiness Dependability Loyalty Empathy
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Communication
Speaking skills “I” message Tone and pitch
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Constructive Messages Activity
“Debbie, stop bringing Krispy Kreme doughnuts to work! Are you trying to ruin my diet or something?”
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Constructive Messages Activity
“Robert, I’m fed up with you asking me to help you do your work! If you can’t handle your workload maybe you should just quit.”
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Constructive Messages Activity
“Mr. Stafford, it’s not fair that you always say no to me when I ask for vacation time! Carla always gets vacation time and she works half the hours I do!”
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Communication
Listening skills Hearing vs. Listening Active Listening
Reflective ListeningClarifyingEncouragingEmpathizing
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How the average person spends their communication time…
listening45%
writing9%
reading16%
speaking30%
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Non-Verbal Communication
Body Language
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Non-Verbal Communication
Conveying Personality and Status Dress: style, tidiness, coordination Personal adornments: jewelry to watches
to badges Office and desk space at work Items owned
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Barriers to Effective Communication
Unrealistic expectations Projecting a tough, superior image Prejudice Common fears
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Acknowledgments and Compliments
Acknowledgments Acknowledge a skill Show appreciation
Compliments Selfless Self-effacing
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Communication:
What to do
movie clip
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Discussion
What traits do you find most important when forming healthy relationship in the work environment?
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Discussion
What nonverbal communication do you use that may send others the wrong message at work?
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Discussion
What barriers to effective communication have you faced at the office?
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Discussion
What techniques can you start using to become an active listener?
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Relationship Reflection
Reflect on a healthy relationship: List 4 traits that
make the relationship healthy
Reflect on a strained relationship: List 4 traits that
could make the relationship healthier
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THE END