communicating in the virtual world
DESCRIPTION
Slides from the workshop "Communicating in the Virtual World" - 10 Tools to engage a remote audienceTRANSCRIPT
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Communica)ng in the Virtual World!
Lars Sudmann mail@lars-‐sudmann.com @LarsSudmann !
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Flickr/Andy_Magee
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Audiences „Virtual Led“
Virtual Leader
Leadership Lecturer
Organizational Advisor
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Why should I care about the ‘remote’ environment?
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More than 200 million people work in remote environments
Source: Manpower
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Virtual teams can outperform co-located teams
Source: Siebdrat, Hoegl, Ernst 2009
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…but…
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How does it
feel to meet like this?
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Like this?
Flickr/jerrybunkers
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Or more like this?
90% of virtual team members complain in the beginning about insufficient possibility to build rela)onships and trust*
*Source: e.g. RW3 study report hCp://rw-‐3.com/VTSReportv7.pdf
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Google Powerpoint Karaoke
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Explore
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10 Tips & Tools
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Foundation #1
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2x2 matrix tech in place / mindset in
place
‘Remote Mindset’
‘Leveraging technology’
Focus needed
Tech overload
Under-‐u)lized
Full remote power
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Foundation #2
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Do you remember your last phone conference?
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Mute all
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Foundation
Know Your Technology by Heart
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#1 Don’t share your
desktop
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#2 Visualize
everything
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Topic Time Who? Next Step Until when?
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#3 Make Mini-Movies
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TV
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Change
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Change
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Integrated Pest Management - the three step pest situation
assessment
In a first step we need to analyze info from scouting and pest identification. The second step is the cost benefit analysis, where we need to assess the control cost vs. damage cost. After that, we should in a third step determine the exact need for pest control.
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Pest Situation Assessment: A 3-step approach
n Step 1: Analyze info from scouting and pest identification
n Step 2: Cost Benefit Analysis control cost vs. damage cost
n Step 3: Determine need for pest control
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Pest Situation Assessment
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3-step approach
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Analyze info from scouting and pest identification
1
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Compare control cost vs. damage cost
2
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Determine need for pest control
3
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#4 Speak like a
Radio DJ
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Radio
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#Intermezzo
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“Alright, let me send this email”
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“Now the phone call…”
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“I will just update the micro-‐blog of the
company”
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“Let’s do a video conference with my new
team”
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“Ok…that is done…work went well today”
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“She was typing all the Ume while on the phone – he does not care!”
“’Do that!’ as email text
How rude of him!”
“Did you see that funny picture in the background? Was he in his kid’s room?”
“How banal -‐ here surely is somebody who cannot blog… and even spelling mistakes….hahaha”
E-Mail Phone
Video Blog
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…
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#Intermezzo Reflect on your virtual Image
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#5 Be a video star
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#6 Scribble
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#Intermezzo Virtual Audience
Retention
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#7 Interact
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0 5 10 15 20 25 30 35 40
Who cares?
No
Yes
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www.polleverywhere.com
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#8 Break out
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#9 Co-Create
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Advantages Disadvantages
Best practices No No’s
Work from home
24/7 project work in global teams
Communication issues
Not so personal
Proactive reaching out Interact
ive meetings
Making assumptions in emails Expecting
that ‘they will notice it’
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Strength Weaknesses
Opportunities Threats
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#10 Do virtual
teambuilding
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Teambuilding
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Games
Insights
Ge\ng to know
Fun
Play
Non-‐work Human
Relax
Work/Life Stories bond
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# Tech Manuals in Companies
# Read Tech Manuals in Companies
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# Tech Manuals in Companies
# Read Tech Manuals in Companies
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5 minute tips
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#7 Interact
#8 Break out
#9 Co-create
#10 Virtual teambuilding
#2 Visualize everything
#3 Make mini movies
#4 Radio DJ
#5 Video star
#6 Scribble
#1 Don’t share your desktop
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Happy Birthday Robert
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Communica)ng in the Virtual World!
Lars Sudmann mail@lars-‐sudmann.com @LarsSudmann !