communication and media response to the westminster attack
TRANSCRIPT
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1 | 03.05.20231 | 03.05.2023
Modern crisis communicationsResponse to Westminster
attacksStephen Waddington
Visiting Professor, Newcastle Universitywadds.co.uk @wadds
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2 | 03.05.20232 | 03.05.2023
Source: The Guardian / Victoria Jones, Press Association
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3 | 03.05.2023
Today’s session
• Media response to crises over the last 40 years
• How the Westminster attack played out in the first 12 hours
• Summary of response
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4 | 03.05.2023
1980 – daily news
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5 | 03.05.2023
1990 – 24 hour news
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6 | 03.05.2023
2010 – real time news
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7 | 03.05.2023
2017 – user generated news
Source: https://www.youtube.com/watch?v=zqLxBXLliEY
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8 | 03.05.2023
Christopher Hope, The Daily Telegraph (14.43)
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9 | 03.05.2023
Peter Yeung, The Times (14.43)
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10 | 03.05.2023
Jason Groves, Daily Mail (14.43)
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11 | 03.05.2023
Live blog, The Guardian (14.43)
Source: https://www.theguardian.com/politics/blog/live/2017/mar/22/peers-say-brexit-with-no-trade-deal-would-cause-signicicant-damage-to-service-sector-politics-live
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12 | 03.05.2023
Personal networks (14.51)
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13 | 03.05.2023
Evan Davies, BBC (15.00)
Source: https://twitter.com/BBCNews/status/844654793629089792
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14 | 03.05.2023
Police statement (15.30)
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15 | 03.05.2023
Request for images (15.41)
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16 | 03.05.2023
Public appeal for UGC (15.41)
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17 | 03.05.2023
Call for restraint and respect (15.45)
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18 | 03.05.2023
London Ambulance Service statement (15.52)
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19 | 03.05.2023
Clickbait and search bait (15.52)
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20 | 03.05.2023
BBC footage (16.18)
Source: https://twitter.com/BBCNews/status/844614278548275204
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21 | 03.05.2023
Selfies (16.34)
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22 | 03.05.2023
Statement from the Mayor (16.31)
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23 | 03.05.2023
Facebook Safety (16.42)
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24 | 03.05.2023
Facebook Safety (16.42)
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25 | 03.05.2023
UGC sympathy (16.52)
Source: https://twitter.com/SuhaibSaqib1/status/844592696262098945
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26 | 03.05.2023
Statement from Muslim Council of Great Britain (17.11)
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27 | 03.05.2023
Statement from Police (17.58)
Source: https://www.periscope.tv/metpoliceuk/1mrxmenrynvxy?t=3
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28 | 03.05.2023
UGC sympathy (18.13)
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29 | 03.05.2023
Hate (20.19)
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30 | 03.05.2023
Hate (20.27)
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31 | 03.05.2023
RIP (18.57)
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32 | 03.05.2023
Response from the Mayor (19.33)
Source: https://twitter.com/SadiqKhan/status/844633197191335936/video/1
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33 | 03.05.2023
BBC News (20.31)
Source: https://twitter.com/BBCNews/status/844647725048066048
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34 | 03.05.2023
Statement from the Prime Minister (21.04)
Source: https://twitter.com/BBCBreaking/status/844655940905271296
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35 | 03.05.2023
Tribute to emergency services from MPs (22.05)
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36 | 03.05.2023
London Ambulance Service (22.17)
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37 | 03.05.2023
Tribute to Constable Keith Palmer (22.31)
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38 | 03.05.2023
Front pages of nationals (05:00)
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39 | 03.05.2023
Infographic, New York Times (07:26)
Source: https://www.nytimes.com/interactive/2017/03/22/world/europe/westminster-bridge-london-attack-map.html
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40 | 03.05.2023
Crisis management response to Westminster attacks
• Planned approach leading to coordinated and integrated response by agencies
• Timing: there is no deadline just now• Conversation led via #Westminster hashtag:
balance; reassurance; and inaccuracies countered
• Facebook provided platform to signal personal safety to networks
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41 | 03.05.2023
Crisis management response to Westminster attacks
• Response led by designated sources; signposted from other platforms
• But media response sensationalist despite measured communication approach
• Call to action: what is being done and what people should do
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42 | 03.05.202342 | 03.05.2023
Modern crisis communicationsResponse to Westminster
attacksStephen Waddington
Visiting Professor, Newcastle Universitywadds.co.uk @wadds