communication assures success
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“Let’s Keep Talking...”Communication Assures Success
Presented byDr. Wm. (Chip) Valutis
A healthy family with strong values may be the greatest resource a business can have.
cmaideas.cmaconsult.com
Why Is Communication So Hard?!
• Get lazy with the ones we love
• Fearful of hurting those closest to us
• History, Ghosts and Filters
• Multiple roles
• High level of emotional baggage
mythospoetico.blogspot.com
•Stuffing•Kitchen Sink•Forever Young (old old)•Assumptions/Inferences•Undiscussables: Secrets/Taboos•Slam Dunks
Common Mistakes in Family Communications
kootation.com
Important DistinctionsUnderstanding Vs Agreement
Empathy Vs.Sympathy
Listening Vs Hearingwww.allaccessboston.com
ocrelationshipcenter.com
lightmomentdaily.blogspot.com
How to Improve Communications
• Clarify what was meant and/or heard
• Avoid the “but”
• Ask three questions before responding
• Take responsibility
• Limit stories, examples and long introductions
• Create expectations and standards
• Make it a priority (ability Vs. discipline)
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Assumptions about the way the world & business operate.
Shared Values
Goals
The families that succeed together build on their common foundations
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innovaservice.wordpress.com
economictimes.indiatimes.com
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New Frame of Reference Pathology Vs. • Focus on what’s wrong •Negative•Accusatory •Illness Mentality
Static Change Vs.•Sporadic•Volatile•Inconsistent•On-Off
Vision•What we want to change•Positive•Helpful•Futuristic and growth
Organic Change • A process•Continual•Plant, water, weed, grow
drrobschreiner.com
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Evaluative Environment Vs. • Right-Wrong•Pass-Fail•Only as good as last test•Fish bowl
Other Oriented Vs. •Watch Others•Change Others•Criticize Others•Focus on your family
Learning Environment•Developmental•Continual Improvement•A’s, B’s, C’s, D’s & F’s•Learn from Failure
Self Oriented•Watch Self•Change Self•Critique Self•Focus on Self
New Frame of Reference
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Hear and understand me
Even if you disagree, don’t make me wrong
Acknowledge the good in me
Remember to look for my positive intentions
Tell me the truth with compassion
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Valutis Consulting, Inc. is a full service management consultant firm. Our approach is to investigate and understand organizational issues, customize realistic solutions and design practical strategies to move
clients toward their specific business and personal goals. Our mission is to help our clients unlock the potential of their organization and it’s
people.
Please feel free to contact us with any questions or to schedule an appointment to discuss your organization’s needs and how we can
help. (716) 634-2553 [email protected]
www.valutisconsulting.com - websitehttp://the4thquarterman.com - blog