communication barrier i
TRANSCRIPT
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CommunicationCommunicationBarriersBarriers
N Bishwajit SinghN Bishwajit Singh
ABS noidaABS noida
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CommunicationCommunication
Communication is the passing of information andCommunication is the passing of information and
understanding from one person to another at theunderstanding from one person to another at the
same level or at different levels.same level or at different levels.
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CommunicationCommunication
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Receiver
Decode
message
Encodefeedback
Formfeedback
Sender
Form
message
Encode
message
Decodefeedback
Mediumtransmitsmessage
Mediumtransmitsfeedback
Barriers
The Communication ProcessThe Communication Process
Receive
encoded
message
Receivefeedback
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Types of communication barriersTyp
es of communication barriers
Physical barriersPhysical barriers
Semantic BarriersSemantic Barriers
Organizational BarriersOrganizational Barriers
Psychological BarriersPsychological Barriers
MiscellaneousMiscellaneous
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Physical barriersPhysi
cal barriers
Obstacle that prevents movement or the flow of
message physically.
Anything that impedes your progress or movement
physically.
For example
Power off while working.
Unwanted sound while meeting.
Network down while mailing etc..
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Semantic BarriersSemantic Barriers
There is always a possibility of misunderstanding the feelings of the senderThere is always a possibility of misunderstanding the feelings of the sender
of the message or getting a wrong meaning to it. The words sign and figuresof the message or getting a wrong meaning to it. The words sign and figures
used in communication are explained by the receiver in the light of theused in communication are explained by the receiver in the light of the
experience which creates doubtful situations.experience which creates doubtful situations.
Badly expressed Message Symbols or words with different meanings
Faulty Translations
Unqualified Assumptions
Technical jargon
Body language and gesture decoding
http://images.google.co.in/imgres?imgurl=http://www.nyssbdc.org/Entreskills/content/Images/communication2.jpg&imgrefurl=http://www.nyssbdc.org/Entreskills/content/pages/07S08.htm&usg=__EgLEOvklG15bati7OP-RXgxiR3Q=&h=96&w=200&sz=6&hl=en&start=12&tbnid=S4ZA1U74A2xHxM:&tbnh=50&tbnw=104&prev=/images%3Fq%3DSemantic%2BBarriers%2Bto%2Bcommunication%26gbv%3D2%26hl%3Den%26sa%3DGhttp://images.google.co.in/imgres?imgurl=http://www.directionservice.org/cadre/images/Image29.gif&imgrefurl=http://www.directionservice.org/cadre/section4.cfm&usg=__pEarvl-nAW19SI6--esBO_IgaPo=&h=679&w=840&sz=15&hl=en&start=1&tbnid=tb-FQrkPZaPtUM:&tbnh=117&tbnw=145&prev=/images%3Fq%3DBarriers%2Bto%2Bcommunication%26gbv%3D2%26hl%3Den -
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Organizational barriersOrganizational barriers
Organizational structure greatly affects the capability of the employees as far asOrganizational structure greatly affects the capability of the employees as far as
the communication is concerned. Some major organizational hindrances inthe communication is concerned. Some major organizational hindrances in
the way of communication are the following:-the way of communication are the following:-
Organizational PoliciesOrganizational Policies
Rules and regulationsRules and regulations
StatusStatus
ComplexityComplexity
Organizational facilitiesOrganizational facilities
http://images.google.co.in/imgres?imgurl=http://www.asse.org/education/proactivesafety/images/bottom.gif&imgrefurl=http://www.asse.org/education/proactivesafety/presentations2.php&usg=__2rIzLMgzujMSKB2P8AGw6TCiK_k=&h=250&w=310&sz=21&hl=en&start=18&tbnid=YK9PQwDjautE5M:&tbnh=94&tbnw=117&prev=/images%3Fq%3DOrganizational%2BBarriers%2Bto%2Bcommunication%26gbv%3D2%26hl%3Den%26sa%3DG -
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Socio-psychological Barriers
Attitudes and opinions: We react favorably or are hostile according
as the information is to our personal advantage or not.
Emotions:We can neither transmit things correctly nor receive if ourmind is agitated.
Closed mind:
We hold our opinion so rigidly that we just refuse tolisten.
Status-consciousness:We are over-conscious of our lower orhigher rank and do not express ourselves candidly.
The source of communication: We react according to the trust werepose in the source from which the communication originates.
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Inattentiveness: Unconsciously we become inattentive
if the communication contains a new idea and our mindrefuses to re-spond to it.
Faulty transmission: Part of the message is lost intransmission.
Poor retention: Oral messages in particular are lost dueto poor human retention.
Unsolicited communication:We are unresponsive ifthe communication is unsolicited.
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CULTURAL BARRIERSCULTURAL BARRIERS
There are some issues that canThere are some issues that canseparate one person from anotherseparate one person from anotherand can create barrier betweenand can create barrier betweenthem.them.
AgeAge ReligionReligion
EducationEducation GenderGender Social status, standardsSocial status, standards Economic positionEconomic position Cultural backgroundCultural background HealthHealth
BeautyBeauty Popularity, priorityPopularity, priority Political beliefPolitical belief Ethics, values, motivesEthics, values, motives Rules/regulationsRules/regulations
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GENDER BARRIERS:-GENDER BARRIERS:-
There are distinct differences between the speech patterns of man andThere are distinct differences between the speech patterns of man and
those in women.those in women.
http://images.google.co.in/imgres?imgurl=http://hs.riverdale.k12.or.us/~hfinnert/exhib_06/juliannef/gender.jpg&imgrefurl=http://hs.riverdale.k12.or.us/~hfinnert/exhib_06/juliannef/&usg=__lHI-CQ0sggrRDUrxc0jRiTCrksA=&h=490&w=342&sz=16&hl=en&start=23&tbnid=D6-p6Hoo5U04IM:&tbnh=130&tbnw=91&prev=/images%3Fq%3DGender%2Bbarriers%2Bin%2Bcommunication%26gbv%3D2%26ndsp%3D18%26hl%3Den%26sa%3DN%26start%3D18http://images.google.co.in/imgres?imgurl=http://www.merinews.com/upload/thumbimage/1228970145409_man-and-woman_t.jpg&imgrefurl=http://www.merinews.com/catFull.jsp%3FarticleID%3D152489&usg=__mesua-Z9pavNHXirEOpWObcLRm0=&h=130&w=148&sz=17&hl=en&start=24&tbnid=nOZAYZ16W0EbvM:&tbnh=83&tbnw=95&prev=/images%3Fq%3DGender%2Bbarriers%2Bin%2Bcommunication%26gbv%3D2%26ndsp%3D18%26hl%3Den%26sa%3DN%26start%3D18 -
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ConclusionConclusion
The above mentioned barriers to effective communication are considered asThe above mentioned barriers to effective communication are considered as
filters of communications. You can overcome the barriers to communicationfilters of communications. You can overcome the barriers to communication
through the following measures:-through the following measures:-
Learn to use feedback well.Learn to use feedback well.
Be sensitive to receivers point of view.Be sensitive to receivers point of view. Use direct, simple language which is appropriate to the receiver.Use direct, simple language which is appropriate to the receiver. Use proper channel.
Learn to use supportive communication, not defensive communication.
Make the organizational structure more flexible, dynamic and transparent.
Allow employees access to resources, self expression and idea generation. Maintain eye contact with the speaker and make him comfortable.
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References:References:
Singla,R.K. (2009). Business Studies. New Delhi, V.K.Enterprises.Singla,R.K. (2009). Business Studies. New Delhi, V.K.Enterprises.
Sinha,K.K. (2003). Business Communication (2Sinha,K.K. (2003). Business Communication (2ndnd edition). New Delhi,edition). New Delhi,
Galgotia Publishing Company.Galgotia Publishing Company.
Owens, R. (1991). Organizational behavior in education (6Owens, R. (1991). Organizational behavior in education (6thth
ed.).ed.).Portland, OR: Alyn & Bacon.Portland, OR: Alyn & Bacon.
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