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Communication-Basics and Strategies

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A famous quote says - The way we communicate with others and with ourselves ultimately determines the quality of our lives

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Communication - Is the process of passing any information from one person to the other person

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Types of Communication Verbal communication - Information flows through words - Speeches - Presentations, etc.

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Non-verbal communication - Information flows through picture. - Facial expressions - Gestures, etc.

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Types of Communication (Continuation) Visual Communication - The information from signboards - Displays - Banners, etc.

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Types of Communication Systems Optical Communication System - Signal in the form of light

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Radio Communication System - The information flows with the help of a radio.

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Types of Communication Systems (Cont.) Duplex communications system - Two equipment's can communicate with each other in both the directions simultaneously

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Types of Communication Systems (Cont.) Half Duplex Communication System - Both the two parties cant communicate simultaneously. The sender has to stop sending the signals to the recipient and then only the recipient can respond.

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Types of Communication Systems (Cont.) Tactical Communication System - communication varies according to the changes in the environmental conditions and other situations.

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Communication Models - A model is widely used to depict any idea - thought - a concept

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Learn about the various communication models: Berlos Model of Communication Shannon and Weaver Model of Communication Schramms Model of Communication Helical Model of Communication Westley and MacLeans Model of Communication Aristotle Model of Communication

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Ex. Aristotle Model of Communication

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Barriers in Communication - communication leading to misunderstandings - misinterpretations by the receiver.

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Role of communication barriers in communication Noise - plays an important barrier to effective communication. Imagine you want to pass on some information to a person.

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Unorganized Thought - are instrumental in poor communication Wrong interpretations - An information can be wrongly interpreted by the receiver leading to a complete mess.

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Not Understanding the receiver - the picture tells itself that human explaining something to monkey.

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Role of communication barriers in communication (Cont.) Ignoring the content - The content has to be clear and interesting. - Dont just speak - take some time to find out what you are speaking. Avoiding the Listener - Ex. Imagine yourself attending a seminar where the speaker is simply reading from his notes and for once has not made any eye contact with you.

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Role of communication barriers in communication (Cont.) Not confirming with the recipient - Always cross check with the listeners, whether they have received the correct information or not. Not understanding the mood of the recipient- Try to understand the interest or the mood of the second party and read the mind of the other person.

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Role of communication barriers in communication (Cont.) Low pitch and tone - Sometimes even the pitch -tone can play a communication barrier. Impatient Listener - The listener also has to be patient enough to absorb the complete information -respond accordingly. Different cultural level - individual can never think on the same line as his boss does -There is always a difference in their thought process.

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Strategies to Improve Communication - listen attentively. - Never speak at a noisy place.

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-Speaking clearly -properly speaking is an effective communication. - Always try to understand the mood of the second party before communicating.

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Business Communication - It is the mutual exchange of understanding - originating with the receiver. - Communication needs to be effective in business.

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Business Communication can be of two types: Oral Communication - An oral communication can be formal or informal. -formal means of communication like: meetings - interviews, etc. Written Communication - Written means of business communication includes agenda -Reports -Manuals, etc.

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Managerial Communication Managerial communication - helps managers communicates with each other - as well as with employees within the organization. Managerial Communication - helps in the smooth flow of information among managers working towards a common goal.

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Two types of Managerial Communication Interpersonal Communication - Interpersonal communication generally takes place between two or more individuals at the workplace. Organizational Communication - Communication taking place at all levels in the organization refers to organizational communication.

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There are two ways managers communicate amongst themselves and with their subordinates: Verbal Communication- Managers must choose the right words to address their team members. Written Communication- Managers must inculcate a practice of communicating through emails with their juniors as it is the one of the most reliable modes of communication.

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Public Speaking Public speaking- is the process and act of speaking - or giving a lecture to a group of people in a structured - deliberate manner intended to inform - influence, or entertain a listening audience.

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Training and Education Effective public speaking can be developed by joining a club such as Toastmasters International Association of Speakers Clubs, Speaking Circles, in which members are assigned exercises to improve their speaking skills.

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General The objectives of a public speaker's presentation can range from simply transmitting information, to motivating people to act, to simply telling a story.