communication basics - unit 1
DESCRIPTION
Unit 1 - Ch 1 - BCPTRANSCRIPT
Communication Basics
Business Communication & Presentation – Unit 1
What is Communication?
The process of conveying to others, and receiving from them, information, ideas, feelings, and beliefs
Two Types of Communication
• Verbal
• Nonverbal
Communication affects your ability to . . .
• Understand others
• Establish relationships
• Perform in most situations
Ways that we convey and receive information
Speaking Verbal Conveying
Writing Verbal Conveying
Reading Verbal Receiving
Listening Verbal Receiving
The Communication Process
• Sender• Message• Receiver• Feedback
Reasons for Sending Messages
• To express an idea or need
• To respond or react to messages
Two Types of Business Communication
• External communication
• Internal communication
Three Types of Internal Communication
• Upward• Lateral• Downward
Barriers to Communication
• Sending barriers
• Receiving barriers
• Language barriers
• Cultural barriers
Bibliography
Means, T. L. (2010). Business communication. Mason, OH: South Western Cengage Learning.