communication during fieldwork the health survey for england
TRANSCRIPT
Communication during fieldwork
The Health Survey for England
Internal communication
Health Survey for England Team
ResearchInterviewers
NursesTeam
leaders
Operations
Programming
Office In field
Health Survey for England Geography
• HSE field work areas 0-9
• Research in London
• Operations in Brentwood
Communicating internally (1)
• Research convey messages about:
• Survey structure and content• Response targets• Progress of data and any associated problems
Research Operations
Programming
Communicating internally (2)
• Operations convey messages about:
• Allocation of work • Fieldwork progress and deadlines• Stationery & equipment needs • Training and briefing requirements
Research Operations Team leaders
Communicating internally (3)
• Team leaders convey messages about:
• Allocation of work within areas• Progress of work and QC• Fieldwork problems and possible solutions
• Also, supervision role
Interviewers
NursesTeam
leaders
Operations
Communicating internally (4)
• Interviewers and nurses convey messages about:
• Any concerns or queries they have • How they’re getting on with their work• Any household specific issues
Interviewers
Nurses
Area team leaders
360o communication tools
• Board meetings
• FAS updates
• Quarterly newsletter
• Area mangers conference and area meetings
• Face-to-face briefings
• Suggestion sheet
• Interviewer/nurse accompaniment
What we have learnt…
• Regular and constant
• Formal and informal
• Face-to-face and remote
External communication
Communicating externally (1)
• Informing client and sponsors about the HSE
• Monthly progress meetings
• Monthly progress reports
• Quarterly steering group for stakeholders
Communicating externally (2)
• Informing local organisations about the HSE
• PCTs and constabularies receive:
• Quarterly information pack• Copies of report summary booklets
• GPs also receive information with result letters
Communicating externally (3)
• Informing the public about the HSE
• NatCen website www.natcen.ac.uk• IC website www.ic.nhs.uk • DH website (prior to 1994) www.dh.gov.uk
• Survey leaflet
• Stage 1 and stage 2 leaflets
• Report publication and associated media coverage
Communicating externally (4)
• Informing professionals about the HSE
• Circulation of report summary booklets• Report launch seminars• Archive• User group meetings• DH workshops• Poster presentations• Journal articles
What we have learnt…
• Appetite for information
• Any impact and dissemination effort worthwhile
• Added value
