COMMUNICATIONRE-DEFINING EFFICIENCY IN E-COMMERCE AND LOGISTICS

Varun RajHead International Business, Exotel

CUSTOMER EXPECTATION

CONVENIENCEBUYING, DELIVERY,

RETURNS

TRANSPARENCYBUILDING TRUST

INVOLVES BEING IN CONTROL

PRICEOPERATIONAL EFFICIENCY => BETTER PRICES

THE STORY OF AN ORDER

CUSTOMER ORDER

ORDER CONFIRMATION

PICKUP WAREHOUSE /

SELLER

LAST MILE LOGISTICS

CUSTOMER SUPPORT

REVERSE PICKUP

POTENTIAL AREASOF IMPROVEMENT

CUSTOMER INTERACTIONS RETURNS

SCENARIOS

AUTOMATE PROCESSES WITH CALLS & SMS

MANUAL EFFORTS - INEFFICIENCY

LEANER OPERATIONSREDUCTION IN MANUAL EFFORT

63%

CONVENIENT

& IMPROVED EXPERIENCE

FASTER

PRE-CALL CUSTOMERS

FAILED FIRST DELIVERY ATTEMPT

LOWER SECOND ATTEMPTSREDUCED RE-SCHEDULES & NO-SHOWS

40%

REDUCE NO-SHOWS

PROTECT CUSTOMER NUMBER

POTENTIAL MISUSE OF CUSTOMER NUMBER

ENSURE CUSTOMER PRIVACYCONSUMERS NOT COMFORTABLE WITH SHARING NUMBERS

65%

ABIDE BY PDPA LAW

CUSTOMER ENGAGEMENT USING SMS

DIFFERENT PROVIDERS, DIFFERENT COUNTRIES

ONE SOLUTION ACROSS COUNTRIES

& IMPROVED EXPERIENCE

COUNTRIES, ONE SOLUTION

45

FASTER

RELIABLE & HIGH SPEED SMS

OTHER POSSIBILITIES

CUSTOMIZED SOLUTIONS

INTEGRATE LOGISTICS APPS

WITH CLOUD COMMUNICATION

REAL-TIME UPDATES TO

SELLERS

@exotel@raj_varun87

+65-3163-3231