communication filters
TRANSCRIPT
![Page 1: Communication Filters](https://reader033.vdocument.in/reader033/viewer/2022061420/55844a76d8b42afc4e8b4ad6/html5/thumbnails/1.jpg)
1
Problem solving and Communication
• Types
• Impersonal– Written– E-mail
• Interpersonal– Talk / Telephone– Meeting– Informal
![Page 2: Communication Filters](https://reader033.vdocument.in/reader033/viewer/2022061420/55844a76d8b42afc4e8b4ad6/html5/thumbnails/2.jpg)
2
Sender Filters
Semantics
Emotions
Attitudes
Role Expectations
Gender Bias
Non Verbal Messages
Receiver Filters
Semantics
Emotions
Attitudes
Role Expectations
Gender Bias
Non Verbal Messages
Sender ReceiverMessage
Feed Back
![Page 3: Communication Filters](https://reader033.vdocument.in/reader033/viewer/2022061420/55844a76d8b42afc4e8b4ad6/html5/thumbnails/3.jpg)
3
Semantics
• Words do not mean the same
• Abstract terms give different meanings
• Reasons may be many– Attitude– Back ground– Experience– Culture
![Page 4: Communication Filters](https://reader033.vdocument.in/reader033/viewer/2022061420/55844a76d8b42afc4e8b4ad6/html5/thumbnails/4.jpg)
4
Emotions
• We have no Control on them
• They cause Bias
• Content Vs Message
• Anger causes anger
• Fight ensues
• Deal with Emotions
![Page 5: Communication Filters](https://reader033.vdocument.in/reader033/viewer/2022061420/55844a76d8b42afc4e8b4ad6/html5/thumbnails/5.jpg)
5
Attitudes
• Beliefs backed by Emotions• Alter the way the message is heard• Reasons can be many
– Voice – Accent– Gestures– Mannerisms – Dress– Delivery Etc
![Page 6: Communication Filters](https://reader033.vdocument.in/reader033/viewer/2022061420/55844a76d8b42afc4e8b4ad6/html5/thumbnails/6.jpg)
6
Roles
• Boss
• Customer
• Employee
• Position Power
• One way information
• Difficult relations
![Page 7: Communication Filters](https://reader033.vdocument.in/reader033/viewer/2022061420/55844a76d8b42afc4e8b4ad6/html5/thumbnails/7.jpg)
7
Gender Bias
• Message twisted
• Listening
• Reaction
• Feedback
• Different Topics
• Wavelengths
![Page 8: Communication Filters](https://reader033.vdocument.in/reader033/viewer/2022061420/55844a76d8b42afc4e8b4ad6/html5/thumbnails/8.jpg)
8
Non Verbal Messages
• Body language
• Consistency
• Contradiction
• Eye contact
• Facial feelings
• Gestures
![Page 9: Communication Filters](https://reader033.vdocument.in/reader033/viewer/2022061420/55844a76d8b42afc4e8b4ad6/html5/thumbnails/9.jpg)
9
In an Organisation
• We have common Goals• Plan, Execute, Evaluate• Men and Material• Team and Network• Attitude and personality
•Downward
•Upward
•lateral
![Page 10: Communication Filters](https://reader033.vdocument.in/reader033/viewer/2022061420/55844a76d8b42afc4e8b4ad6/html5/thumbnails/10.jpg)
10
Problem Solving and Behavior
• What you do and say cause impressions
• Inner thoughts are not known
• Knowing the styles will help!!
• No style is inferior• Dealing is important
![Page 11: Communication Filters](https://reader033.vdocument.in/reader033/viewer/2022061420/55844a76d8b42afc4e8b4ad6/html5/thumbnails/11.jpg)
11
Styles
• Individuals differ• Impressions last• Both are stable• Only small number of
styles exist• Intuitor, thinker,
feeler,and sensor• Judgments according
to styles
![Page 12: Communication Filters](https://reader033.vdocument.in/reader033/viewer/2022061420/55844a76d8b42afc4e8b4ad6/html5/thumbnails/12.jpg)
12
Bias
• Age discrimination• Gender• Style bias• Other style is
uncomfortable• Same style is
misunderstood• Be aware of the style!
![Page 13: Communication Filters](https://reader033.vdocument.in/reader033/viewer/2022061420/55844a76d8b42afc4e8b4ad6/html5/thumbnails/13.jpg)
13
Dominance and Sociability
• Where are we?• Which is the ideal
place?• Which is the ideal
style?• How do we know?
![Page 14: Communication Filters](https://reader033.vdocument.in/reader033/viewer/2022061420/55844a76d8b42afc4e8b4ad6/html5/thumbnails/14.jpg)
14
Your behavior Style
•Emotive
•Director
•Reflective
•Supportive
![Page 15: Communication Filters](https://reader033.vdocument.in/reader033/viewer/2022061420/55844a76d8b42afc4e8b4ad6/html5/thumbnails/15.jpg)
15
Your BEHAVIOUR Style?
• Take the Indicators and plot your position
• Let your partner plot your style
• Compare and identify the style
• High or Low Dominance
• High or Low Sociability
![Page 16: Communication Filters](https://reader033.vdocument.in/reader033/viewer/2022061420/55844a76d8b42afc4e8b4ad6/html5/thumbnails/16.jpg)
16
![Page 17: Communication Filters](https://reader033.vdocument.in/reader033/viewer/2022061420/55844a76d8b42afc4e8b4ad6/html5/thumbnails/17.jpg)
17
Supportive Style
• Pays attention• Friendly
Thoughtful decisions • Attempts to win• Agrees with everyone• Seeks reassurance• No strong stands• Apologises a lot
![Page 18: Communication Filters](https://reader033.vdocument.in/reader033/viewer/2022061420/55844a76d8b42afc4e8b4ad6/html5/thumbnails/18.jpg)
18
Director Style
• • Serious • • Strong opinions• • Indifferent • Determined to come out on top• Will not admit being wrong• Cold and no feelings in dealings• Uses dogmatic phrases
– “never” You Can’t”
• Talks with airs• Looks down on people
![Page 19: Communication Filters](https://reader033.vdocument.in/reader033/viewer/2022061420/55844a76d8b42afc4e8b4ad6/html5/thumbnails/19.jpg)
19
Emotive Style
• Action oriented• • Informal • • Persuasive • Expresses highly emotional pinions• Outspoken• Can be offensive also • seems unwilling to
listen to others’ views• Exaggerated gestures
and facial expressions
![Page 20: Communication Filters](https://reader033.vdocument.in/reader033/viewer/2022061420/55844a76d8b42afc4e8b4ad6/html5/thumbnails/20.jpg)
20
Reflective Style• Formal and controlled• Quiet and aloof• systematic• Tends to avoid taking
decisions• Seems overly
interested in details• Very still and formal
in dealing with others• Avoids displaying emotions
![Page 21: Communication Filters](https://reader033.vdocument.in/reader033/viewer/2022061420/55844a76d8b42afc4e8b4ad6/html5/thumbnails/21.jpg)
21
To the Emotive Style
• Build social and business relationships
• Display interest in other’s ideas, interests and experiences
• Don’t stress on details• Go for fast
inspirational talk
![Page 22: Communication Filters](https://reader033.vdocument.in/reader033/viewer/2022061420/55844a76d8b42afc4e8b4ad6/html5/thumbnails/22.jpg)
22
To the Director Style
• Be specific, brief and to the point
• Use time effectively• Present the facts
logically• Be prepared to face
questions• Disagree with the
issue not the person
![Page 23: Communication Filters](https://reader033.vdocument.in/reader033/viewer/2022061420/55844a76d8b42afc4e8b4ad6/html5/thumbnails/23.jpg)
23
To the Reflective Style
• Be well organised• Systematic approach
to life• Be straight forward• Get to business
quickly• Be accurate and
realistic with information
![Page 24: Communication Filters](https://reader033.vdocument.in/reader033/viewer/2022061420/55844a76d8b42afc4e8b4ad6/html5/thumbnails/24.jpg)
24
To the Supportive Style
• Show interest in the person
• Draw out views and goals
• Listen and respond to the needs
• Present views in quiet manner
• No pushing