Communication & Health literacy – turning a spotlight on health services

Sept 2013 – HCCC Webinar

Dr Karen LuxfordDirector, Patient Based Care

“Over half of Australians

have low health

literacy levels”

http://www.google.com.au/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=3lwS2VTNV13OFM&tbnid=RO_OtGGx1Eo-oM:&ved=0CAUQjRw&url=http://aerparamedicservice.com/medicalservices/admission.htm&ei=X-YmUo7rMYTTkAWw8oDwDA&bvm=bv.51495398,d.dGI&psig=AFQjCNH9qPfSKo6QZD1BEcy9djzR7xIsxg&ust=1378367334373091

Dr Rima Rudd, Harvard

“My doctor instructs me to ‘take one tablet three

times a day’: I wake up in the morning and

take one tablet, as I am eating breakfast I take

my second tablet. I brush my teeth and take

my third tablet, all before 8am.

I’m a good girl and I have done exactly what the

doctor told me to do.”

How are

you

addressing

health

literacy

barriers?

Mandatory for

service

accreditation

from 2013

Acknowledgement

Patient Based Care Team:

• Karen Luxford

• Alison Lee, Anne Axam, Sally Bates & Donna Lloyd

karen.luxford@cec.health.nsw.gov.au