communication in the workplace: challenges and strategies in diverse library settings
TRANSCRIPT
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A panel sponsored by the Reference and Instruction
Services Interest Group
COMO, October 8, 2015
Athens, GA
Communication in
the Workplace
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Challenges & Strategies in Diverse
Library Settings
Elissa Checov – Librarian at Gwinnett Technical College, a two year, career-based technical school with over fifty program options which will expand to two campuses in 2016.
Pat Herndon – Director of GLASS, Georgia's talking book and braille library with an administrative office, regional and subregional libraries, and three regional outreach programs.
Pat Ziebart – Reference and Instruction Librarian at Georgia Perimeter College, a two year associate degree school on five campus plus a robust online program.
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Huh? What did you say?
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Four Pillars of Industrial Relations
To aid me in my approach to managing
people
Internal and external customers
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I. Everyone is the center of his or her own
universe
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II. Every fire begins with a spark.
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II. (continued)
Stamp out the sparks and a fire won’t occur.
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III. As long as communication lines are open
there are no problems that can’t be solved
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III. (continued)
A key to communication is the second line - the
person who represents labor to management
and management to labor.
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IV. Talk.
Be aware of the sparks and what triggers
good behavior.
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Our Communication Problem. We needed
to…
Enhance our presence
Reach distance education students
Present learning materials online
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LibGuides, etc. An amazing toolbox!
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Internal – Library Team
LibGuides Centralized content
Workflow management
Permissions – Private / Public / Password Protection
Customizing
Creativity
Addictive!
Library Staff Sharing
Student Assistants Training
Instructional
Everybody has same information and is clear about direction
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Internal – Library Team
LibAnswers
Rolodex - efficiencies
Research assistance
LibSurveys
Vacation requests
Assessing – post instruction
LibAnalytics
Tracking / Counting
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Internal Examples
Library Staff
Student Assistants
Commons
Collection Development
Program Review
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Campus Connections
Presentations
Program Reviews
Accreditation - SACS & College and Specific Programs
QEP
Research Services for Executive Leadership
Partner with Distance Education Department
Guides
Queue
Publicizing (e.g., MoveIt!)
Partner with Dean of Academic Affairs
Partner with Training Coordinator
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Campus Connecting Examples
Online Learning
Faculty FAQs
QEP
Faculty Training
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In a nutshell
Technology tools that serve the fundamentals
Hear
Be Heard
Work together
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Our Communication Problem.
GLASS needed to…
• Aggregate statistics for activity in our libraries
• Document problems and resolutions
• Track customer feedback
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Problem: Lots of people doing the same thing…
but reporting not streamlined
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We all can appreciate free!
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The BASIC plan is completely free. You can create and send a survey in any language in a matter of minutes and view survey results instantly in your account. The BASIC plan offers:
• 10 questions (including descriptive text or images) per survey
• 100 responses per survey
• 3 collectors per survey
• 1 analyze rule (Filter, Compare, or Show) per survey at a time
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Advantages:
• Simple to design a form
• Drops answers into a collector that you can download and manipulate in spreadsheet software
• Provides its own reporting tools
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Advantages:
• Integrated in our website
• Important in our setting for accessibility
• Sends alerts when comments are sent
• Keeps our communication channel with
our online customers open 24/7
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Herding cats is hard…..but with the right
tools it can be done!
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GPC Solutions
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Doodle Polls
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Google Drive
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So many librarians, so little time
Situation: many part-time librarians who seldom
crossed paths with full-time staff.
Need: a means to communicate important
information about
Assignments
New Resources
Opportunities
Technology
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Clarkston Reference
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Dunwoody Reference
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Sharing the wealth
Librarians on five campuses doing
professional development.
• Reports from conferences
• Notices of opportunities
• Sharing tips and ideas
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Blogs for professional sharing
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Questions or Comments?
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