Communication Network

Communication Network

Internal

Vertical

Downward Upward

Diagonal Horizontal

External

Internal communication Inside the organization communication.

Takes place in different directions.

Example Communication between teacher and student in a

university.

External CommunicationOutside the organization Communication.

Links the organization with outside world.

ExampleCommunication between heads of two

organizations.

Vertical Communication

• Upward communication• Downward Communication

Vertical CommunicationVertical communication is communication that flows both

up and down the organization.

It is the communication that takes place betweenmanagers and their superiors and subordinates.

Vertical communication maintains formal relationship.

1) Downward Communication

It occurs when information flowsdown the hierarchy from high level to low level.

Example: When your boss shares information with you, it’s downward communication, because your boss, as your supervisor, is communicating with you as an employee or subordinate.

2)Upward CommunicationA process of information flowing from

the low levels of hierarchy to theupper levels.

This flow is usuallyfrom subordinates to their directsuperior, then to that person’sdirect superior, and so on upthe hierarchy.

Example: When you give your supervisorfeedback about a new system , it’supward communication

Diagonal Communication

Diagonal Communication takes place at

different levels in the hierarchy.

It occurs both ways, that is, from the upper

level to low level and vice versa.

The path is mixture of vertical and horizontal

movement.

Diagonal communication can be written or oral.

Horizontal Communication

It takes place between individuals of equal

hierarchical rank and is more informal than either

downward or upward communication.

It is also known as lateral

communication.

Horizontal communication helps in

developing the mutual trust and confidence

amongst similar position holders of different

department.

Managers can better understand his

responsibility inside his perimeter,

It enhances the co-operation among the team

members.

Horizontal Communication

Supervisors

Staff

Departments

Top-level managers

Lower-level managers

Departments