COMMUNICATION

PROCESSYap Mein Teng, Melissa Foong,

Low Xin Yi, Lim Pui Yee

DEFINITION

Process of creating meaning through symbolic interaction

Between two and more people

TYPES OF MODEL

Linear model of communication

TYPES OF MODEL

Transactional model of communication

ELEMENTS OF COMMUNICATION

PROCESS

Sender

The person who send or create the message.

► Receiver

The person who receive the message.

► Environment

physical location

personal experience

culture background

Encode

Conversion of subject matter into symbols like words, actions, or pictures.

► Decode

Process of receiving a message or symbol from the communicator and

interprets the meaning of the message.

Message

Information conveyed by words and other signs and symbols.

Verbal and nonverbal content

Communicating message

Message in media

► Channel

The medium which the message is delivered and received.

- A report from a low-level manager will flow upwards to directors.

► Feedback

Response of an audience from the receiver which gives the communicator an idea of how the message is being received.

NOISES

► Physiological noise

Distraction that affects how we feel and think.

► Physical noise

Interference in our environments.

► Psychological noise

Refers to qualities in us that affect how we communicate and interpret

others.

► Semantic noise

Exists when words themselves are not mutually understood.