Communication Process

Prepared By•Barun Khadka

•Bikash Jaypuriya•Yogita Bajaj

•Luna Dhamala

What is Communication?

What is communication process?

“Transmission of a message from a sender to a receiver in an understandable manner.”

• The communication process is a guide toward realizing effective communication.

• Effective communication leads to understanding.

Components of Communication

• The communication process is made up of four key components.

• Those components include encoding, medium of transmission, decoding, and feedback. Sender and Receiver are also a part of it.

Being presented by: Bilal Amjad

Sender Message Receiver

Feedback

•  Sender

The person who intends to convey the message with the intention of passing information and ideas to others is known as sender or communicator.

• Message

Message is a key idea that the sender wants to communicate. It is a sign that elicits the response of recipient. Communication process begins with deciding about the message to be conveyed. It must be ensured that the main objective of the message is clear

• EncodingSince the subject matter of communication is theoretical and intangible, its further passing requires use of certain symbols such as words, actions or pictures etc. Conversion of subject matter into these symbols is the process of encoding.

• Communication Channel

The person who is interested in communicating has to choose the channel for sending the required information, ideas etc. This information is transmitted to the receiver through certain channels which may be either formal or informal.

• Receiver

Receiver is the person who receives the message or for whom the message is meant for. It is the receiver who tries to understand the message in the best possible manner in achieving the desired objectives.

• Decoding

The person who receives the message or symbol from the communicator tries to convert the same in such a way so that he may extract its meaning to his complete understanding.

•  Feedback

Feedback is the process of ensuring that the receiver has received the message and understood in the same sense as sender meant it

TWO WAY COMMUNICATION

ROLE OF NOISE & COMMUNIATION MODEL

Communication Flows in an Organization

• Downward• Upward• Lateral• Diagonal• External

Downward Communication

• Downward communication consists of communications sent from management to workers, like emails and performance reviews.

• A manager explains a task to an employee.

• A customer gives an order to a supplier.

• Shareholders instruct management. Continuous

….

Upward Communication• Information flow from the

lower levels of a hierarchy to the upper levels

• A second major flow of communication is upward, from employee to supervisor, supervisor to department head, department head to vice president, and so on.

Lateral/Horizontal• Communication that takes place at same

levels of hierarchy in an organization.• First, no superior/subordinate relationship

exists here; it's strictly a case of two people with roughly equal amounts of power and prestige. That makes this form of communication voluntary and discretionary.

• Communication that takes place between a manager and employees of other workgroups is called diagonal communication.

• Diagonal communication is transfer of information between people who are neither in the same department nor on the same level of organization hierarchy.

Diagonal Communication

Figure of Diagonal Communication

External Communication

• Communication that takes place between a manager and external groups

• such as - suppliers, vendors, banks, financial institutes etc. For instance - To raise capital the Managing director would interact with the Bank Manager.