SKILLS

COMMUNICATIONS

By:ALISH

What

IS

COMMUNICATION

Art of transmitting information ,ideas ,thoughts from one individual or group to another.

10 Level of Today’s Communication:

Communication skills comprises

Writing skills-9%

Listening skills-45%

Speaking skills-30%

Reading skills-16%

Hearing

Seeing

Smell

Touch

Taste

Communication is a series of experiences of …….

ABC OF Communication

• Accuracy

• Brevity

• Clarity

7 C’s of communication

C’s• Credibility• Courtesy• Clarity• Correctness• Consistency• Concreteness• Conciseness

Relevance• Builds trusts• Improves relationships• Makes easy• Builds confidence• Introduces stability• Reinforces confidence• Saves time

4 S’s of communication

S’s• Shortness• Simplicity• Sincerity• Strength

Relevance• Economizes• Impresses• Convinces• Appeals

1. Listening Barrier

2. Linguistic Barrier3. Self Interest Barrier4. Lack of planning Barrier

5. Failure to see the need Barrier

…in the new global and diverse workplace requires

excellent communication skills!

Success for YOU…

A man is seldom better than his conversation- German Proverb

Questions