communication skills in health and social care 2c.p5 / 2c.m3
TRANSCRIPT
Communication skills in health and social care
2C.P5 / 2C.M3
Look at the photo of a group of childminders with the children they are paid to look after. Describe what you think each person is feeling and explain how you can tell. Think about their proximity to each other, as well as their facial expressions and body postures.
What sort of (a) language (b) tone of voice (c) pace of speaking do you think each of the adults use to (a) the children (b) each other in this situation?
Learning Objectives• To demonstrate communication skills through
interactions in health and social care, describing their effects.
Success Criteria1. Analyse a short one-to-one and group interaction
and discuss the skills used.2. Write a script for a one-to-one and group interaction.3. Write a report to your manager describes the effects
of the interaction.Challenge Criteria Explain the effects of the interaction to your manager.
Starter
• https://www.youtube.com/watch?v=FLKLk6LG0sw
• Start at 5 minutes (for 1 minute) and analyse the one to one and group interactions taking place.
Billy• Billy is 3 and has been a service user in
your nursery for 2 ½ years. He is a wonderful little boy, always well behaved, polite and eager to learn. Billy is about to go on holiday to Mexico and his mummy has told him he will need to have some injections before he goes. Billy is not happy about this, he hates injections, and has spent all morning crying in the corner of the room.
• You will need to :– Select and demonstrate communication skills with Billy in the
nursery, and then with Billy and his mummy at the end of the day. You should try to convince Billy that everything will be ok, and later inform Billy’s mummy of what has happened and why.
Role Play Checklist• Create a checklist in your book of the different communication skills.• When you show your role play to another group they will tick the
checklist for you when you show one of the skills.• The results of this will be written into a report to your manager.
Communication skill One-to-one interaction Group interaction
Active listening
Body language
Facial expression
Eye contact
Use of appropriate language
Tone of voice
Pace of speech
Proximity
Clarifying and repeating
After each script...
• Speak to your manager to let her know the outcomes of the conversation.
• Describe the effects of the conversation on all involved, evaluate the effectiveness of your communication skills and make recommendations about how you could have improved the way you interacted with them.
• You should specifically talk about the following skills:– active listening– body language– facial expression– eye contact– use of appropriate language– tone of voice– pace of speech– proximity– clarifying and repeating
Describe means to give a clear,
straightforward description that
includes all the main points (P)
Explain means to give logical reasons
to support your views (M)
SOW LESSON 10
Starter
How many of the 25 words about communication
can you find?
Learning Objectives• To be able to describe and explain the effects
of the communication skills.
Success Criteria1. Complete a word search of key
communication words.2. Write a report to your manager explaining
the effects of each interaction.Challenge Criteria Analyse three images about communication and discuss how to communicate effectively.
Missing words• Communication• Technological• Clarification• Understanding• Body language• Paraphrasing• Preferences• Interpreter• Hearing aid• Aggression• Electronic • Lip reading• Translator
• Non-verbal• Listening• Assertion • Questions• Makaton • Message• Verbal cycle• Group• Open• Tone• Pace• BSL
After each script...
• Speak to your manager to let her know the outcomes of the conversation.
• Describe the effects of the conversation on all involved, evaluate the effectiveness of your communication skills and make recommendations about how you could have improved the way you interacted with them.
• You should specifically talk about the following skills:– active listening– body language– facial expression– eye contact– use of appropriate language– tone of voice– pace of speech– proximity– clarifying and repeating
Describe means to give a clear,
straightforward description that
includes all the main points (P)
Explain means to give logical reasons
to support your views (M)
Final TaskImagine that you are a work experience student in a busy medical centre.Discuss how to communicate best with each of these people. Think about Dos and Don’ts for each individual.