Lec Uzma Ehsan

Communication

Skills

LECTURE # 1Introduction

• What this course is about • Brief overview of the Course• General Info • Chapter 1 ： Introduction to

Communication Skills

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Brief overview of the Course

Communication Skills

Introduction

Components & Principles of Communication  Language Skills Listening

Importance, Misconceptions/Myths, Listening Barriers, Types,

Listening Efficiency, Effective Listening

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Brief overview of the Course

Speaking

Verbal Communication-Presentation Skills

Non-Verbal Communication Reading

Purpose, Techniques, Strategies

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Brief overview of the Course

Writing

Qualities of effective writing, Sentence structure, Writing techniques,

Patterns of Essay Writing, Citing Sources (Bibliographic Conventions)

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Brief overview of the Course

Public Speaking Group Discussions Formal Presentation of IRP Review of Documentary Skimming & Scanning

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Brief overview of the Course

Project Work

Writing IRP (Individual Research Paper - Assignment)

 Interpersonal Skills Interviewing Telephoning Meeting Negotiation

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Recommended Books: Communication & Interpersonal Skills: Some

Reflections

A Compilation by Department of Humanities & Basic Sciences-MCS

Communication Skills 2nd edition by Leena Sen Prentice-Hall New Delhi

Communication Skills for Engineers by Sunita Mishra Prentice-Hall New Delhi

 Reference Book:  Effective Business Communication 7th edition by

Herta A. Murphy

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What is “communication”? Latin “communicare” - "to share, divide out;

impart, inform; join, unite, participate in," lit. "to make common,“

A process by which information is exchanged between individuals through a common system of symbols, signs, or behavior

The exchange of thoughts, messages, or information, as by speech, signals, writing, or behavior.

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Communication is a series of experience of

HearingSmell

Seeing

TasteTouch

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Communication Skills

Communication skills stands for having the ability to use language (receptive) and express (expressive) information.

Effective communication skills are a critical element in your career and personal lives.

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Communication Goals

To get and give information

To persuade

To ensure understanding

To get action

To change behavior

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Most Common Ways to Communicate

Speaking

Writing

Visual Image

Body Language

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Types of Communication On the basis of organization relationship Formal Informal On the basis of Flow Upward Downward Horizontal On the basis of Expression Oral Written Gesture

Hierarchy Level

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Executive Director

Vice President

A.G.M.

Manager

Supervisor

Forman

Hierarchy Level

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Supervisor 3Supervisor 1 Supervisor 2

Manager

Horizontal Communication

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Barriers to Communication Semantic Barriers Emotional Or Psychological Barriers Organizational Barriers Personal Barriers

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Semantic Barriers

These are related to comprehension of meanings of written or spoken language

Students’ Task (think about/search for them)

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Emotional Or Psychological Barriers

These are related to the working of brain during communication process

Students’ Task (think about/search for them)

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Organization Barriers

These are related to the SoP of an organization

Students’ Task (think about/search for them)

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Personal Barriers

These are related to the person involved in the process of communication

Students’ Task (think about/search for them)

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Communication Process

SENDER RECEIVER

Feedback

receiver sender

Communication is the process of sending and receiving

information among people…

Noise

Use of channel to transmit the message

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Communication code scheme

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Communication Involves Three Components Verbal Messages - the words we choose Paraverbal Messages - how we say the

words Nonverbal Messages - our body language

These Three Components are Used to:

Send Clear, Concise Messages Receive and Correctly Understand Messages

Sent to Us

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Effective Verbal Messages

Are brief and organized Are free of jargon Do not create resistance in the listener

SENDING MESSAGES

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Nonverbal Messages

Nonverbal messages are the primary way that we communicate emotions

Facial Expression Postures and Gestures

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Paraverbal Messages

Paraverbal communication refers to the messages that we transmit through the tone, pitch, and pacing of our voices.

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RECEIVING MESSAGES

Listening Requires concentration and energy Involves a psychological connection with the

speaker Includes a desire and willingness to try and

see things from another's perspective Requires that we suspend judgment and

evaluation

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Nonverbal Giving full physical attention to the speaker; Being aware of the speaker's nonverbal

messages; Verbal Paying attention to the words and feelings

that are being expressed

Key Listening Skills

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What makes a good communicator?

Clarity

Integrity Timing

Adequacy

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How do you develop your communication skills? Explore the related skills

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Tips to good communication skills Maintain eye contact with the audience Body awareness Gestures and expressions Convey one's thoughts Practice effective communication skills

At Last

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Effective Communication . . .

It is two way process.

It involves active listening.

It reflects the accountability of speaker and listener.

It utilizes feedback.

It is free of stress.

It is clear.

Let’s summarize today’s lecture !!!

Deepti Singh

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Thankyou