communication skills presented to: inst. dana adas prepared by : motasem qamhia
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Communication skills Presented to: Inst. Dana Adas Prepared by : Motasem qamhia. Outline. Why do we need communication skills? Communication structure. Types of communication. How to be an active listener? Speaking skills. See a need, fill the need…. Communication Goals. - PowerPoint PPT PresentationTRANSCRIPT
Communication skills
Presented to: Inst. Dana Adas
Prepared by : Motasem qamhia
OutlineWhy do we need communication
skills?Communication structure.Types of communication.How to be an active listener?Speaking skills.
See a need, fill the need…
Communication Goals
Employers ranked these applied skills “most important.”
2 & 4-Year College Grads
•Work Ethic 83%
•Teamwork 83%
•Oral Communications 82%
•Problem Solving 73%
•Written Communication 72%
High School Grads
•Work Ethic 80%
•Teamwork 75%
•Oral Communication 70%
•Ethics 63%
•Problem Solving 57%
The communication process
Types of communication
Listening and speaking are used a lot,…
9%
16%
30%
45%
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
Writing Reading Speaking Listening
…,But not taught enough
9%
16%
30%
45%
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
Writing Reading Speaking Listening
Amount taught
Hearing VS. Listening Hearing – Physical process, natural,
passive.
Listening – Physical as well as mental process, active ,learned process, a skill.
Be an active listener
Set the stage.
Ensure mutual understanding.
Understand body language.
Suspend judgment.
Useful speaking techniques Know what you want to say.Think before you talk.Control fear.Believe in your message.Repeat major points.Find out what your listener
wants.
Other important skills to considerInitiative.Reasoning.Teamwork.Self-presentation.
Thanks for listening