They Say: “Leadership is a Conversation”.

“Communication is the real work of leadership”. - Nohria

Radhia Benalia, PhD c, PMP

Specializes in Leadership Competencies

Certified Project Management Professional

Certified Green Project Manager

Instructor at The American University of Beirut -

CEC

Women for Peace Award- Canada 2008

BC Parliamentary Candidate- 2009

Speaker & Lecturer

Radhia.benalia@gmail.com

Governme

nt &

Politics

Academia Corporat

e

NGO

• Why effective communication is so important.

• How to communicate effectively

• Listen effectively

• Speak like a Leader

• Give and Take Feedback like a Pro

• It’s about context!

If stakeholders don’t communicate effectively, the outcome is

usually known.

• The four human needs directly related to teamwork and

leadership are the following:

• 1)To feel that your performance is acknowledged;

• 2) To feel a sense of belonging;

• 3) To have a hopeful, realistic future to look forward to; and

• 4) To know what others expect of them and have the resources

to succeed.

• Most of these needs are fulfilled through effective

communication.

• Social Contexts drive our behaviors, and hence affects a team’s

ability to perform or not.

• Gorillas and Guerillas!

• You’re only at the top to have a better “view”.

• Your lack of communication might end up causing the

appearance of the “guerrilla” syndrome in your work

environment.

• You set the pattern. It’s either the great team, or….

• It’s easier to attract talent than to keep it.

• Can people talk honestly about their worries, concerns?

• Are there a few junior employees that can give feedback to management?

• You can pay people enough to come to work, but you can’t pay

them enough to want to come to work.

• A study was carried out about regrets of organizations heads. Most of them mentioned something related to dealing with human beings.

• When it’s blurry, try improving communication skills.

• When management sends dumb stuff down, front-line people are hopefully too smart and care enough not to follow it.

• Pay attention!

• Don’t try to “read” minds!

• Don’t think of you’re going to be saying next.

• Don’t interrupt; don’t derail.

• Don’t selectively absorb.

• Don’t act like the so-called “know-it-all”.

• Try to understand the others’ conditions.

• Rephrase in your mind.

• Confirm that you have received

the message.

Activity

Your character

Your Demeanor

or “projected

Self”

Your Words

• How do people see you?

• Happy people are a draw.

• Keep a positive sheer.

• Work extensively on yourself if you’re quick-tempered.

• Knowledgeable

• Assertive

• Happy

• Hard-working

So-called “know-it-all”

Aggressive

Clown

Oblivious to humans and context

• How do we persuade people?

• We influence by giving.

• We influence by authority.

• We influence by requesting incremental commitment.

• We influence by “showing” our unique value.

• We influence through our communities.

• We influence when people like us.

• Conciseness

• Wit

• Diplomacy

• Positive Urgency

• Drive

• Release your words to history…..

Diplomacy is not only for people who work at the embassy!

• Do not humiliate.

• Give recognition.

• Be specific.

• Be consistent.

• Think of the broader picture.