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COMMUNICATION SKILLSCOMMUNICATION SKILLS

NORRIHAN SULAN

AINI AHMAD

CMLHS

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EffectivecommunicationEffectivecommunication

themainfactor

contributingto job

success

Importantforeffectiveoperationof

the

organisations.

abletoconvey

thoughts andideas

effectively

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A goodcommunicatoris ableto:A goodcommunicatoris ableto:

developa strongholdontheexistingrules ofcommunicationandinteraction

recognizetherequiredinformation

obtainmessages orinformationfromothers andclearlyunderstandwhatapersonfeels andthinks

conveymessages toothers through words, facialexpressions andbodylanguage

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ACTIVITY 1:

GIVING

OPINIONS

ABANDONED

BABIES

CRIMES AMONG

SCHOOL

CHILDREN

REUSE, RECYCLE,

REDUCE

NATION

BUILDING

RECKLESS

DRIVERS

STRONG BOND

WITH THE

CREATOR

OWN ROOM ATHOME?

KARAOKE TO

RELEASE TENSION

SUICIDE AMONG

TEENAGERS

HUMAN

TRAFFICKING

SAVING MONEY

LACK OF COURTESY

AMONG TEENAGERS

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Successfulrelationships

Successfulinterpersonalrelationships withinworkplace

Effectivecommunication

Barriers topersonal/professionalgoals

Barriertocareerprogression

Communicationbreakdowns

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Goodpractices incommunicationGoodpractices incommunication

1makeeye

contact

show interestandgivesrespect

2speakclearly

andcorrectly

taketurnsanddon'tinterrupt

3payattentionandrespond

appropriately

enterconversations

politely

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Bad Practices in CommunicationBad Practices in Communication

lookingawayis a signofdisinterestandis notgoodmanners

donotrushin speaking

donotcorrecttheotherpersons mistakes infrontofothers

donotinterrupt

donot walkawayfromaconversationabruptly

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interactionthatmakes useofspoken words,

itis avital, integralpartofthemodernbusiness world

Whatis OralCommunication

is highlyvaluedanddemanded skillinbusiness.

criticalto success Includenon-verbalcommunication

Good Oral

communicationSkills

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serious consequences ifwefailtodeliveraccurately.

engineers mustbeadeptatmakingoralpresentationsbefore specificaudienceorgroups iftheyhopetobe

successfulintheirprofession.

Oral Communication

usefulforconveyingtheviewpoints ofothers andfosteringanopenness thatencourages peopletocommunicate,

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Importance of Oral Communication SkillsImportance of Oral Communication Skills

Communicationinthebusiness

worldis imperativefor success

interpersonalcommunication,

communicationbetweenmanagementand staff

individuals willbebetterableto

functionas agroup, thus allowingorganizations to shareinformation,analyze situations andto setgoals

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Think like a wise man but

communicate in the language of

the people.

William Butler Yeats

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