communication styles & agility: becoming a more powerful ... · 2 © 2018 menttium corporation....

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Communication Styles & Agility: Becoming a More Powerful

Communicator

© 2018 Menttium Corporation. All Rights Reserved. Confidential.

Your Host

“The single biggest problem with communication is the illusion that it has taken place.”

- George Bernard Shaw

Sue Stanek, Ph.D.Menttium Facilitator

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Agenda

How can I become a more effective communicator by:• Quickly assessing the most effective style for

the person and situation• Increasing my style agility

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HRDQ Style Model

© 1995-2008 HRDQ. What’s My Communication Style? Third Edition.

Personality Style at Work

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HRDQ Style Model

High Assertiveness

Low Assertiveness

Low

Exp

ress

iven

ess H

igh ExpressivenessDirect

Spirited

ConsiderateSystematic

HRDQ Style Model: © 1995-2008 HRDQ. What’s My Communication Style? Third Edition. 5


Direct Style

High Assertiveness, Low Expressiveness

• Clear speakers

• Confident demeanor

• Fast decision makers

• Efficient

Direct

“Be Bright, Be Brief, Be Gone.”

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Spirited Style

High Assertiveness, High Expressiveness

• Good story teller

• Visually and vocallyenergetic

• Generate enthusiasmin others

• Creative thinker“Let’s get energized

about this!”

Spirited

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Considerate Style

Low Assertiveness, High Expressiveness

• Relationship builder

• Attentive listener

• Approachable andreliable

• Team player“I care about you – I really do!”

Considerate

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Systematic Style

Low Assertiveness, Low Expressiveness

• Very precisecommunicator

• Good listener – seeksinformation

• Calm and collectedunder pressure

• Well organized“What are the facts, and don’t rush me”

Systematic

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What’s Your Communication Style?

Systematic?

Spirited?

Considerate?

Direct?

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Communication Style Strengths and Trouble Spots

Benefits of knowing the strengths and trouble spots of your style enables you to:

• Draw on your strengths whenneeded

• Be aware of when your style might work against you

• Adapt your style to respond toothers appropriately

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Communication Styles

Style trouble spots are often a result of overusing a style strength

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Trouble Spots for the Direct Style?

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Direct Style


• Impatient – poorlistener

• Runs over the ideas ofothers

• Overlooks details

• AutocraticTrouble Spots

Direct

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Trouble Spots for the Spirited Style?

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Spirited Style


• Poor listener –doesn’t hear details

• Exaggerates

• Doesn’t take criticismwell

Trouble Spots

Spirited

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Trouble Spots for the Considerate Style?

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Considerate Style


• Avoids conflict

• Overemphasizes feelings

• Tells others what theywant to hear

• Prefers what iscomfortable

Trouble Spots

Considerate

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Trouble Spots for the Systematic Style?

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Systematic Style


• No variety in vocal tone– perceived asdull/boring

• Overly focused on details

• Terse, impersonal

• Can’t make a decisionTrouble Spots

Systematic

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How to Identify Other People’s Styles

• Observe

• Look for clues

• Gauge their level ofassertiveness

• Gauge their level ofexpressiveness

• Understand context &culture

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How to Speed Read Style

© 1995-2008 HRDQ. What’s My Communication Style? Third Edition.

Talking Gets to the Point Tells Good Stories Doesn’t Offer Opinions

Precise

Listening Poor Listener Doesn’t Hear Details

Sympathetic Listener

Seeks Facts

Handshake Firm Enthusiastic Gentle Brief

Personal Space Maintains Distance

Likes to be Close Likes Hugging Avoids Touching

Movement Bold Quick Slow Controlled

Workspace Suggests Power Cluttered Displays Photos Organized

Direct Spirited Considerate Systematic

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How to Flex with a Direct Colleague


• Focus on their goalsand objectives

• Argue facts, notopinion

• Be direct in your speech

• Be concise

Direct

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How to Flex with a Spirited Colleague


• Focus on opinions andinspiring ideas

• Brainstorm with them –acknowledge their ideas

• Be upbeat andenergized

• Don’t hurry them along

Spirited

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How to Flex with a Considerate Colleague


• Focus on yourrelationship

• Be supportive of theirfeelings

• Be relaxed and non-confrontational

• Use informal approach

Considerate

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How to Flex with a Systematic Colleague


• Focus on facts, notopinions

• Be organized in yourpresentation

• Allow for processingtime

• Be precise in yourspeech

Systematic

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What’s Your Communication Style?

Systematic?

Spirited?

Considerate?

Direct?

http://www.hrdqstore.com/Communication-Style.html

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Voices of Experience

Jerry KarelTechnical Director, Renewable

Energy Division, 3M (Retired)

Kathy LeckFaculty, Lake Forest Graduate School of Management

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communication styles & agility: becoming a more powerful ... · 2 © 2018 menttium corporation....

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