communication tips increase your response ability
TRANSCRIPT
COMMUNICATION TIPS
12 OPTIONS TO INCREASE YOUR
RESPONSE-ABILITY
Valérie Saintot © June 2010 / [email protected]
2
Stress & reaction map (1/2):DISSTRESS
NO OPTIONS TO CHOOSE(react rather than respond)
DISTRESS(ineffective reaction)
STRESS FACTOR(communication stimuli)
Valérie Saintot © June 2010 / [email protected]
3
Stress & response map (21/2):EUSSTRESS
EUSTRESS(effective reaction)
STRESS FACTOR(communication stimuli)
OPTIONS TO CHOOSE FROM(response-ability)
Valérie Saintot © June 2010 / [email protected]
12 OPTIONS To be response-able
The 12 options are classified in four categories
What you can do yourself What you can ask your counterpart to do How you can involve others How to park the matter
4Valérie Saintot © June 2010 / [email protected]
www.holisticleadership.eu
12 OPTIONSWhat you can do yourself (1/4)
1. Paraphrasing: it helps taking distance as you repeat what you have heard and can think meanwhile how to address the matter
2. Share your state of mind or perception: by acknowledging the impact a message has on you, you allow the sender to appreciate the situation and reposition him/herself, possibly explain his/her intention
3. Move from impression to facts: ask for examples, facts, underline generalities which purport false truths
5Valérie Saintot © June 2010 / [email protected]
www.holisticleadership.eu
12 OPTIONS What you can ask your counterpart to do (2/4)
4. Sender self-response: ask the sender to respond to his own remark, question or feedback: how would you see it? If I was asking the question, what would be your answer?
5. Sender response on your behalf: ask the sender to place him/herself in your shoes for a moment and explain what s/he would tell him or herself
6. Sender’s objectives: ask the sender what are the needs/intentions/objectives behind the statements/questions/feedback that s/he pursuing in this interaction. State clearly if you are willing or not to accept only frustration ventilation or you are not in a position to take it
7. Sender’s initiative: ask the sender what s/he has personally done about the topic at stake and what s/he would be ready to do/give/renounce for it
6Valérie Saintot © June 2010 / [email protected]
www.holisticleadership.eu
12 OPTIONSHow you can involve others (3/4)
8. Ask the crowd: ask people around how they see the input and if they have ideas on how to address this input
9. Direct the input to someone else: ask the person to address his/her issues with someone else not present who is more informed/competent/able…(not to be over used)
7Valérie Saintot © June 2010 / [email protected]
www.holisticleadership.eu
12 OPTIONSHow to park the matter (4/4)
10. Parking lot: inform the person that the item is place on a parking lot and that you will tackle it either a while later or some days later
11. Written feedback from sender: ask the person to send you an e-mail with facts and clear need for you to reflect about it and give him/her an informed answer
12. Bilateral talk: propose a bilateral talk in time and place to be agreed
8Valérie Saintot © June 2010 / [email protected]
www.holisticleadership.eu