COMMUNICATION

What is communication?

• Communication is one of the most important parts of people´s lives.

• We use our language (system of sounds and words) to communicate our thoughts and feelings.

• We also use the system of signs, symbols, gestures for exchanging information.

We can divide communication into these groups:

• Verbal/Non-

verbal• Written/Oral • Formal/Informal• Direct/Indirect

• Verbal communication is a spoken language.

• It is pronouncing words.

• People talk to each other every day.

• Many of us prefer talking to others face to face.

• It allows the speaker to ask questions or answer them.

There are different kinds of verbal communication:

• Formal• Informal• Chatting• Gossipping

Non-verbal communication means using :

• Symbols• Signs• Gestures• Facial

expressions

Body language

• we have a complex body language of postures, gestures and facial expressions.

• Our bodies are constantly talking.

• We smile, frown or make different gestures, shapes with our hands.

can be divided into:- ?- ?Written

communication includes:

• Letters• Text messages• Emails

• The role of letters in communication has changed significantly since the 19th century.

• In the past letters were the only reliable form of communication between two persons in different locations.

• Short Message Service or SMS is a new communication service available in the mobile.

• Young people love sending text messages using

their mobile phones

• Email is a method of exchanging digital messages.

• To send and receive emails we need an Internet connection.

Colours and symbols

Ancient forms of communication

• “We have two ears and one mouth so that we can listen twice as much as we speak.”

•  Epictetus quotes (Greek philosopher)