communication. what is communication? the process of exchanging information, ideas, and feelings...
TRANSCRIPT
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COMMUNICATION
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What is Communication?
The process of exchanging information, ideas, and feelings between a sender and a receiver
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Why is it important?
Helps to develop positive interpersonal relations
Helps to conduct successful business activities
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The Six Primary Elements of Communication1. Senders and
Receivers2. Messages3. Channels 4. Feedback5. Blocks (Barriers)6. Setting
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Senders and Receivers
Every message must be sent, received, and understood
Two kinds of communication Verbal : speaking and writing Non-verbal : facial expressions and body
language (gestures, movements, and mannerisms)
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Verbal Communication Involves the use of
WORDS Reading Writing Listening Speaking
All of these skills are necessary to be successful in business
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Verbal Communication
Reading and Writing Skills In work situations, people are expected
to read, write, and understand many types of written materials
Memos BooksInstructions LettersRequests Reports
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Verbal Communication
Listening Skills Active listening is the process of giving
the speaker some type of feedback that indicates the messages are being received and understood A nod, smile, or simple direct eye contact
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Verbal Communication
Speaking Skills Used in:
One on one conversations Group settings Presentations
Speaking clearly helps your audience receive the message correctly
Your quality of speech influences others impressions of you.
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Non-Verbal Communication
The sending and receiving of messages without using words Body language Physical
appearance Pictures/Drawings Flags
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Messages
The substance of any form of communication (the information the sender wants to share)
Avoid nonstandard language (slang) to ensure that your message is understood
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Channels The avenues by which the message is
delivered Face to Face E-mail http://jerz.setonhill.edu/writing/e-
text/email/ Telephone Faxes/memos http://www.wikihow.com/Write-a-
Memo Business Letters http://www.wikihow.com/Write-a-
Business-Letter
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Feedback
The receivers response to the message
Allows the participant to clarify the message and know that both parties are clear
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Blocks (Barriers)
Something that interferes with understanding the message
Three primary blocks Distractions: noises,
conversations
Emotional blocks: when a listeners biases interfere
Planning a response
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Setting
Where communication takes place
Should be size appropriate depending on the size of the group
Should have minimal distractions
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Why is this important…to me? Studies have shown
that 70% of our waking hours are spent communicating
Most jobs in business, particularly marketing, require good communication skills
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Assignments
1. Go online to the websites for professional emails and business letters (on my global). Do the writing activity sheet.
2. Professional Email: You have completed your business letter and memo, you will email Mrs. Swartz a professional email. Visit the site below, read through the tips on how to write a professional email
http://jerz.setonhill.edu/writing/e-text/email/
Email me at [email protected]