communications that unify - from the cloud
DESCRIPTION
Simon Farr, BT Global Services As organisations around the world deploy hosted unified communications solutions for mission critical use, this session shares some of the lessons learned during those deployments.TRANSCRIPT
Unified Communications
Bringing people together
Making you more efficient
Reducing your cost of doing business
BT One
Steve Masters / Simon FarrHead of Unified CommunicationsBT Global Services
Unified Communications
• Speed up decisions
Why do you need Unified Communications?
• Connect dispersed teams
• Leverage assets
• Reduce travel costs
• Enable mobile & flexible working
• Comply with legislation and regulation
• Respect the environment
• Increase productivity
Unified Communications
BTGS UC Approach...
We will optimise your existing investment ensuring that assets are utilised to the full and
only replaced / upgraded where necessary.
As we replace services and equipment we will offer far greater future proofing against
obsolescence than ever seen before in our market. Services will be tightly integrated and
managed by BT.
Our solutions will be flexible and offer choice in both technological and financial options,
we will offer this globally.
We will deliver collaboration solutions to your workforce, partners and customers
unlocking the potential of individuals and sharing information and knowledge across your
business.
Our solutions will embed communications into business processes. This will facilitate
better end to end efficiency and better integrate communications with the business.
Unified Communications
BT’s Road to Convergence
DisparateMultiple SLAs and vendors
Complexity
Fragmented
High cost
Sub optimal
ExtendEnabling improved
collaboration internally and with customers
Virtual multi-media customer interaction (Contact centres,
Online and branches)
Drive customer responsiveness with instant people to people
collaboration
Reduceint’l.
commscosts
Differentiatedcustomer
experience
Extended collaborative
multi-channel platform
Multi-channels and collaboration
Proven BT Roadmap
Bu
sin
ess
effi
cie
ncy
, a
gili
ty &
cu
sto
me
r e
xpe
rien
ce
ConsolidateGreater control
Lower complexity
Reduce risks and costs
Reduce suppliers
Consolidate onto
BT’s Global Network
Transition
Global application
performance ConvergePlatform for true business agility
Improve productivity
Global support for mobile workers
Improved flexibility
Global converged multi-channel-ready
infrastructure
Transform the infrastructure
Unified Communications
• Utility-based, per user pricing models – no upfront investment
• One supplier, one helpdesk and one bill
• A simplified technology model – to reduce suppliers, and simplify installation, management and migration
• The ability to adopt new functionality and technologies easily
• Network reliability and bandwidth flexibility
• Reduced need for in-house expertise
• Cost saving dial plan routing
• Hybrid working with legacy networks and PBXs
• A roadmap to full unified communications
Why Hosted IPT?
Unified Communications
Hosted IPT is a cost-effective way to quickly gain the benefits of convergence, without the upheaval or cost. We’ll handle everything – voice/data conversion, numbering, call-handling – and host it all centrally in one of our secure data centres.
This means you:
Use only the phonesand lines that you need
Remove the cost of managingyour IT infrastructure in-house
Retain the flexibility to add/removesites and increase/decrease users
Maximise the value ofyour existing investment
Provide a simple andconvenient service for users
Pay as you go for an enterprisegrade service with global reach
The benefits of Hosted IPT
Unified Communications
BT One Cloud in action….
BT Hosted IP Telephony has
been adopted as the voice
communications platform for
the London 2012 Olympic
and Paralympic Games
Distributed over the
carrier‑class BT wide area
network connecting more than
sixty London 2012 locations, it
has already proved highly
successful
The initial capacity of 3,500
Hosted IP Telephony
connections was planned
and rolled out right on
schedule and without impact
to LOCOG’s live operations
With ordering, configuration,
and delivery processes
already tested 3,500 times,
systems have proven to be
trustworthy and
robust
In spring 2011, London
2012 Hosted IP Telephony
capacity was scaled to
20,000 ...
... providing a 25 per cent
cushion should demand
exceed expected levels
London 2012 Olympic & Paralympic Games
Unified Communications
Cloud-based hosted IP Telephony services
provided by BT’s HUCS platform
Uses both G.711 codecs to maximise
voice quality and G.729 codecs to
minimise bandwidth
Support for switchboard functionality,
voicemail and point-to-point
“ring-down”
Olympic specific dial plan using externally
030-2012-xxxx and 8-<Venue>-<Role>
internally
HUCS IP Telephony Service
Unified Communications
Proven BT 21C platform – designed, tested and ready now
“Carrier” platform – with full (C7) PSTN connectivity in the cloud
On-demand and scalable – removes complexity and risk
Future proof – pre-tested software upgrades
Simple…
only BT can provide a trulywires-only service
…just plug in phones!
Why BT?