community building on social media (facebook)

7

Click here to load reader

Upload: digital-vidya

Post on 06-May-2015

1.689 views

Category:

Education


0 download

DESCRIPTION

Do you know what it takes to build and nurture a successful community on Social Media such as Faecbook? See how leading brands are succeeding and gain real insights about Social Media community building.

TRANSCRIPT

Page 1: Community Building On Social Media (Facebook)

9/24/2012

1

____ __ ____ _____ ____ ___________ _________ __________ _________ _____

Click to edit Master text stylesSecond levelThird levelFourth levelFifth level

© Digital Vidya www.digitalvidya.com

Social Media Workshop

Execution Framework on FacebookLink for Video http://bit.ly/Derek_Sivers

fb community

____ __ ____ _____ ____ ___________ _________ __________ _________ _____

Click to edit Master text stylesSecond levelThird levelFourth levelFifth level

© Digital Vidya www.digitalvidya.com

1 out of 5 pages viewed on web

User base of 900+ Million

250 million photos per day

20 minutes spent per user

*Source: As published by Infographic labs on February 15, 2012(http://bit.ly/zxQd4r)

____ __ ____ _____ ____ ___________ _________ __________ _________ _____

Click to edit Master text stylesSecond levelThird levelFourth levelFifth level

© Digital Vidya www.digitalvidya.com

What’s the opportunity for YourBusiness?

____ __ ____ _____ ____ ___________ _________ __________ _________ _____

Click to edit Master text stylesSecond levelThird levelFourth levelFifth level

© Digital Vidya

Facebook Toolset for Businesses

Pages,Groups & Events

Ads

Applications

Organic Reach on Facebook. This isthe way Businesses can create a rather

permanent presence on Facebook.

Paid reach on Facebook. Allowstargeting based on demography,

geography, interests etc.

Primarily for Viral Reach. It has createdsome large success stories including

Zynga, Instagram, Pinterest etc.

____ __ ____ _____ ____ ___________ _________ __________ _________ _____

Click to edit Master text stylesSecond levelThird levelFourth levelFifth level

© Digital Vidya www.digitalvidya.com

How is content distributed onFacebook?

____ __ ____ _____ ____ ___________ _________ __________ _________ _____

Click to edit Master text stylesSecond levelThird levelFourth levelFifth level

© Digital Vidya

Facebook Pages Model

You

Your news,link, photo etc

YourFacebook

Page

News Feed

News Feed

News Feed

Your news,link, photo etc

Page Fan

Page Fan

Page Fan

Page 2: Community Building On Social Media (Facebook)

9/24/2012

2

____ __ ____ _____ ____ ___________ _________ __________ _________ _____

Click to edit Master text stylesSecond levelThird levelFourth levelFifth level

© Digital Vidya

Facebook Pages Model – User Posting

YourFacebook

PageFB User

Query, Complaint,Appreciation etc

Administrator

Query, Complaint,Appreciation etc

Clarification, answer,Comment etc

Clarification, answer,Comment etc

____ __ ____ _____ ____ ___________ _________ __________ _________ _____

Click to edit Master text stylesSecond levelThird levelFourth levelFifth level

© Digital Vidya

Facebook Page

____ __ ____ _____ ____ ___________ _________ __________ _________ _____

Click to edit Master text stylesSecond levelThird levelFourth levelFifth level

© Digital Vidya www.digitalvidya.com

Facebook Edge Rank

____ __ ____ _____ ____ ___________ _________ __________ _________ _____

Click to edit Master text stylesSecond levelThird levelFourth levelFifth level

© Digital Vidya www.digitalvidya.com

How to evaluate a Facebook Page?

____ __ ____ _____ ____ ___________ _________ __________ _________ _____

Click to edit Master text stylesSecond levelThird levelFourth levelFifth level

© Digital Vidya www.digitalvidya.com

■ Total Fans (Likes)□ Misleading (Evaluate Engagement)

■ People talking about this□ (Evaluate %age contribution from new fans )

Page Metrics____ __ ____ _____ ____ ___________ _________ __________ _________ _____

Click to edit Master text stylesSecond levelThird levelFourth levelFifth level

© Digital Vidya www.digitalvidya.com

Evaluate Facebook Pages

Page 3: Community Building On Social Media (Facebook)

9/24/2012

3

____ __ ____ _____ ____ ___________ _________ __________ _________ _____

Click to edit Master text stylesSecond levelThird levelFourth levelFifth level

© Digital Vidya www.digitalvidya.com

# of Fans, not a currency of Success

____ __ ____ _____ ____ ___________ _________ __________ _________ _____

Click to edit Master text stylesSecond levelThird levelFourth levelFifth level

© Digital Vidya

How to Build Engagement?What you want to talk?

What users want?

What users engage with?

____ __ ____ _____ ____ ___________ _________ __________ _________ _____

Click to edit Master text stylesSecond levelThird levelFourth levelFifth level

© Digital Vidya www.digitalvidya.com

Which conversations causeEngagement?

____ __ ____ _____ ____ ___________ _________ __________ _________ _____

Click to edit Master text stylesSecond levelThird levelFourth levelFifth level

© Digital Vidya www.digitalvidya.com

Humor

____ __ ____ _____ ____ ___________ _________ __________ _________ _____

Click to edit Master text stylesSecond levelThird levelFourth levelFifth level

© Digital Vidya www.digitalvidya.com

Debate <|>____ __ ____ _____ ____ ___________ _________ __________ _________ _____

Click to edit Master text stylesSecond levelThird levelFourth levelFifth level

© Digital Vidya www.digitalvidya.com

Breaking News!

Page 4: Community Building On Social Media (Facebook)

9/24/2012

4

____ __ ____ _____ ____ ___________ _________ __________ _________ _____

Click to edit Master text stylesSecond levelThird levelFourth levelFifth level

© Digital Vidya www.digitalvidya.com

Crowdsourcing

____ __ ____ _____ ____ ___________ _________ __________ _________ _____

Click to edit Master text stylesSecond levelThird levelFourth levelFifth level

© Digital Vidya www.digitalvidya.com

Questions ?

____ __ ____ _____ ____ ___________ _________ __________ _________ _____

Click to edit Master text stylesSecond levelThird levelFourth levelFifth level

© Digital Vidya www.digitalvidya.com

Sensationalism

____ __ ____ _____ ____ ___________ _________ __________ _________ _____

Click to edit Master text stylesSecond levelThird levelFourth levelFifth level

© Digital Vidya www.digitalvidya.com

Challenges

____ __ ____ _____ ____ ___________ _________ __________ _________ _____

Click to edit Master text stylesSecond levelThird levelFourth levelFifth level

© Digital Vidya www.digitalvidya.com

Text vs Rich Media____ __ ____ _____ ____ ___________ _________ __________ _________ _____

Click to edit Master text stylesSecond levelThird levelFourth levelFifth level

© Digital Vidya www.digitalvidya.com

Participate as a Peer!

Be Social ∞

Page 5: Community Building On Social Media (Facebook)

9/24/2012

5

____ __ ____ _____ ____ ___________ _________ __________ _________ _____

Click to edit Master text stylesSecond levelThird levelFourth levelFifth level

© Digital Vidya www.digitalvidya.com

How to Manage Facebook Page?

____ __ ____ _____ ____ ___________ _________ __________ _________ _____

Click to edit Master text stylesSecond levelThird levelFourth levelFifth level

© Digital Vidya www.digitalvidya.com

Content is still the King

It’s the seed all your conversationsgrow from.

Content easily accounts for morethan 80% of Social Media effort

Do not take content lightly

____ __ ____ _____ ____ ___________ _________ __________ _________ _____

Click to edit Master text stylesSecond levelThird levelFourth levelFifth level

© Digital Vidya www.digitalvidya.com

Maintain a Publishing Pipeline

Tap ContentSources

Tap ContentSources

Keep ContentInventory

Keep ContentInventory

Publish as perSchedule

Publish as perSchedule

Examples: blogs, search engines,content curators etc

Stick to a frequency &schedule

Don’t create content ona daily basis

Manage a publishing pipeline____ __ ____ _____ ____ ___________ _________ __________ _________ _____

Click to edit Master text stylesSecond levelThird levelFourth levelFifth level

© Digital Vidya www.digitalvidya.com

You must not notify winners throughFacebook, such as through Facebookmessages, chat, or posts on profiles(timelines) or Pages.

https://www.facebook.com/promotions_guidelines.php

Publish as per guidelines

____ __ ____ _____ ____ ___________ _________ __________ _________ _____

Click to edit Master text stylesSecond levelThird levelFourth levelFifth level

© Digital Vidya www.digitalvidya.com

Personalize your content____ __ ____ _____ ____ ___________ _________ __________ _________ _____

Click to edit Master text stylesSecond levelThird levelFourth levelFifth level

© Digital Vidya

Optimize your Posts, ongoingly

Page 6: Community Building On Social Media (Facebook)

9/24/2012

6

____ __ ____ _____ ____ ___________ _________ __________ _________ _____

Click to edit Master text stylesSecond levelThird levelFourth levelFifth level

© Digital Vidya www.digitalvidya.com

Mon Tue Wed Thur Fri Sat Sun

Poll Quiz Exercise Case Study Puzzle Humor Article

Contests

Festive Occasions

News/Announcements

Scalable content is the key!____ __ ____ _____ ____ ___________ _________ __________ _________ _____

Click to edit Master text stylesSecond levelThird levelFourth levelFifth level

© Digital Vidya www.digitalvidya.com

Facebook Ads

____ __ ____ _____ ____ ___________ _________ __________ _________ _____

Click to edit Master text stylesSecond levelThird levelFourth levelFifth level

© Digital Vidya

Facebook Ads

Some Facebook Page

FB User

Your AdYour Ad

PromoteFacebook Page, event or

Application

Over to your website for leadgeneration and sales

____ __ ____ _____ ____ ___________ _________ __________ _________ _____

Click to edit Master text stylesSecond levelThird levelFourth levelFifth level

© Digital Vidya

Ad Targeting

____ __ ____ _____ ____ ___________ _________ __________ _________ _____

Click to edit Master text stylesSecond levelThird levelFourth levelFifth level

© Digital Vidya

Interest Targeting on Facebook■ Higher accuracy rates

compared to onlineindustry averages

■ For Broad Targeting, 95%accuracy, compared to anindustry average of 72%

■ For Narrow Targeting,90% accuracy comparedto an industry average of35%

*Source: As published on http://1.usa.gov/M5sO2l

____ __ ____ _____ ____ ___________ _________ __________ _________ _____

Click to edit Master text stylesSecond levelThird levelFourth levelFifth level

© Digital Vidya

Key Takeaways■ Facebook is Huge & Active■ Facebook Page:□ Engagement is key to success on Face book□ To evaluate Facebook page, you will have to evaluate reach as

well as engagement□ Think content baskets for long terms ROI ofFaceookpage

■ FacebookAds:□ Interest & Demographic Targeted Ads give good resultson

Facebook

Page 7: Community Building On Social Media (Facebook)

9/24/2012

7

____ __ ____ _____ ____ ___________ _________ __________ _________ _____

Click to edit Master text stylesSecond levelThird levelFourth levelFifth level

© Digital Vidya

Thank You!

Our upcoming Social Media Trainings

Bangalore Delhi Mumbai

Social Media Marketing Oct 4-5 Nov 20-21 Dec 4-5

Advanced Facebook Marketing Oct 20 - Nov 17 (Instructor-led, Online Course)

/MyDigitalVidya /digitalvidya bit.ly/dv-grp

More details @ www.digitalvidya.com