community connections - hunter homeless connect day · 19 spruce street lambton ph: 4952 4062...
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Community Connections2018 Hunter Homeless Connect Directory
Emergency ReliefFree Feeds
Accommodation & HousingDomestic Violence Services
Refugee ServicesCounselling
PLUS MUCH MORE...
A Hunter Homeless Connect Inc. Initiativein partnership with Hunter TAFE
The 2018 Hunter Homeless Connect Directory is a compilation of current services available to anyone in need. It is not exhaustive but should be able to help direct people to a suitable service which can then assist to solve urgent needs.All information is current as of July 2018
Crisis ContactsKids Helpline1800 55 180024hr / 7 days 5-12yrs 13-25yrsReady to talk about anything. Services also include web chats & email & lots of web based information.Visit www.kidshelpline.com.au
Lifeline13 11 1424hr / 7 days - crisis support + suicide preventionIf you are thinking about suicide or experiencing a personal crisisFree interpreting service.
Link2HomeFree call 1800 152 15224 hrs / 7 daysInformation & telephone referral service for people who are homeless or at risk of becoming homeless. They work in partnership with a range of homelessness services. If you are Aboriginal you can ask to speak to an Aboriginal worker.www.housing.nsw.gov.auUp to a 20min phone wait.
Mensline Australia1300 789 97824hr / 7 daysProfessional telephone and online counselling, information and referral service for men. Specialist capabilities around family, relationship concerns, loss and grief, loneliness, mental illness and parenting concerns.
Suicide Callback Service1300 659 46724hr / 7 daysA telephone and online support service for those at risk of suicide, their carers, those bereaved by suicide and professionals who support suicidal clients. The Suicide Call Back Service supports callers through a series of professional counselling sessions to work through difficult emotions.www.suicidecallbackservice.org.au
Mental Health Line1800 011 51124hr / 7 days - crisis lineFirst you speak to a triage nurse who assesses you and then links you with mental health services.
NSW Domestic Violence Line1800 65 64 6324hr/7 daysTelephone counselling, information & referrals for women experiencing or who have experienced domestic violence.
Police Assistance Line (PAL)13 14 4424hr / 7 daysIf you are a victim of a crime, other than life threatening or time critical emergency situations, you should contact thePAL allows you to report crime over the phone. Once your report is completed by a customer service representative, your information is immediately available to your local police.
Aboriginal Specific ServicesWandiyali ATSI• Out of Homecare• Early Intervention• Hunter Koori Youth Service• Community Support Service• Housing for YouthWalk in’s and over the phoneMon-Fri 7:30am - 5:30pm3/37 Griffiths Road Lambton Ph: 49575900 [email protected]
Aboriginal Medical Services[MAP REF 25]
AWABAKAL (NEWCASTLE)www.awabakal.org (Free call) 1800 292 225
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ADMINISTRATION & ELDERS64 Hannell Street Wickham Ph: 49 186400
MEDICAL & DENTAL CENTRE Ph: 4907 855538A Samdon St Hamilton
Ungooroo Aboriginal CorporationYoung Aboriginal people who are homeless or at risk. Medical services, training & mentoring & linking to services.128 George Street Singleton(02) 6571 5111email. [email protected]
Warlga Ngurra Women & Childrens RefugeWomen’s and children’s refuge offering emergency accommodation and support for women who are homeless due to domestic violence. Also offer court support, children’s activities, outreach support, advocacy, housing support, child support and [email protected] 9am - 5pmPh: 4950 1566
Families NSWFor Aboriginal children, families & communities in the Newcastle and Port Stephens region.Provides a meeting place for people to interact and volunteer as well as supported referrals for people who need more targeted or intensive support, parenting groups, early childhood education, care or support.
To obtain a referral pack please contact the Families NSW Work, Aboriginal Family Worker:Jessica Hodge PO Box 277 Wallsend NSW 2287
Outreach29 Shearman Ave Raymond [email protected]: 02 4950 1566 Mob: 0455 031 760
Muloobinba Family Support Service• Parenting programs• Emergency assistance• Child and family support• Referrals• Energy Accounts Payments Assistance (EAPA)
• Chemist VouchersUnit 2, 22 Portside Crescent, Maryville. Walk in’s and over the phone.Ph: 4969 5299F: 02 4969 [email protected]
Aboriginal Housing Office (AHO)The AHO is focused on delivering better housing choices for Aboriginal and Torres Strait Islander people in [email protected]: 1800 727 555
Aboriginal Hostels Limitedwww.ahl.gov.auAccommodation and support services across our national network of hostels.
Kirinairi HostelWalk in and by phone appointment.Aboriginal Children’s Advancement Society aims to provide education and employment opportunities for young Aboriginals through provision of [email protected] Myall Road, Garden Suburb Ph: 4943 4362
Durungaling HostelThis hostel provides boarding accommodation for tertiary students and those completing training in Newcastle.19 Spruce Street Lambton Ph: 4952 4062
Aboriginal Gambling Counselling Support ServiceFree, confidential, non-judgmental counselling support for Aboriginal people and their families concerned about their gambling.1/239 King Street Newcastle Ph: 4033 4941Mon - Fri 8.30am – 4.30pm
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Accommodation & HousingFamily and Community ServicesHousing Contact Centre to apply for social housing Over the phone contact 1800 422 322Apply for Housing Assistance online – www.housingpathways.nsw.hov.auManage your account and information - www.housing.nsw.gov.au
Housing NSW1300 305 667Housing NSW and participation social housing providers will help clients to access a range of housing assistance:• Private rental assistance• Private rental subsidies• Temporary Accommodation• Emergency temporary accommodation• Supported and crisis accommodation• Affordable housing• Social housing
To apply for housing assistance, clients need to go to the nearest Housing NSW office to complete an application form. Clients should take the following documents with them, if possible:• 2 forms of ID• A Centrelink Income Statement or payslips• Bank statements going back 4 weeks
CHARLESTOWN OFFICE325 Charlestown Rd Ph: 4945 6666 or 1300 305 667(Assistance may be required for people with a disability)
Newcastle Office615 Hunter St, Newcastle Westwww.housing.nsw.gov.au
Hunter Tenants Advice and Advocacy ServiceFree advice, information and advocacy for tenants. Advice line 9.00am-1.00pm Mon – FriPh: 4969 7666 or 1800 654 504www.tenants.org.au
Link2Home1800 152 152Refers people to specialist homelessness housing services and other support services. Can provide TemporaryAccommodation. 24hrs a day 7 days a week.Free call 1800 152 152Try and call before 10pm as after this time the level of service is limited.
Compass HousingA community housing provider that provides a diverse range of housing programs including socialand affordable housing for low to moderate income households.1300 333 7331/9 Brown Street, [email protected]
City Sleep Safe0455 491 985
Matthew Talbot Homeless CentreFor men with children either homeless or at risk of homelessness.Providing housing assistance, person centred support provided by Case Managers,Mental Health Nurse, Private Real Estate Agent & other wrap around supports to maintain tenancy.Assertive Outreach to people sleeping rough.82 Hannell Street, Wickham NSW 2293(02) 4961 1411Mon-Fri 9am- 5pmE: [email protected]: www.vinnies.org.auREPORT A ROUGH SLEEPER - You can report a rough sleeper through our website and we will send a team out to assist them.
New Horizons1/28-38 Smart St Charlestown Ph: 4037 0400www.newhorizons.net.au
Marli Accommodation Services205 High Street Maitland0419 633 312
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Youth SpecificHeadspaceNewcastle Ph: 4929 4201582 Hunter Street Ph: 4929 4201Maitland Ph: 4931 1000Gosford Ph: 43047870• GP referral• Youth support• Mental Health• Drugs• Family issues• LGBTI• Suicide issues
Link2Home Youth Foundation1800 152 152
Samaritans Youth Accommodation Maitland & NewcastleProvides short term immediate accommodation for young people aged 16-19 who are experiencing homelessness. Supports to develop skills needed to maintain a permanent & stable living arrangement.Ph: 4933 9330
If you are a young person aged 16-24 and at risk of homelessness, please contact Intake and Community Engagement on 4922 1502.
Allambi Youth Services Inc.Crisis accommodation for youths. Referral can be made by self or an organisation.Youth services are provided for persons between the ages of 12 - 17. 496 The Esplanade Warners BayPO Box 555 Warners Baywww.allambicare.org.au(02) 4944 5900Fax: (02) 4948 6355
Adolescent & Family CounsellorFor 12-25 year olds73 Elgin St Maitland Ph: 4931 1000
www.ReachOut.comWhere you can get the help you need, when and
where you need it.You can access ReachOut.com 24/7, and talk to other young people or read factsheets and stories on anything from everyday issues through to really tough times.
Northlakes Youth ServicesCounselling, Early Intervention Programs Outreach, Referral, Mentoring 9-18yrs1 Minmi Rd Edgeworth Ph: 49588648Annie Hopkins [email protected] De Martin [email protected]
Youth on TrackAn early intervention program for young people at risk of offending case management, court support, early intervention programs6/ 19 Bolton St Newcastle0477 380 117
Path 2 Change (P2C)Committed to providing young people who are homeless or at risk of homelessness, specialised support and access to education, training and employment opportunities11 Charles Street, Wallsend Ph: 4951 2144Mon-Fri [email protected]
Compass’ Grow A Star Program1/44 Beaumont Street Ph: 1300 333 733Gives youth at risk access to sporting, musical, academic activities.
Salvation Army Employment PlusOffers free, voluntary Youth Employment Services to people aged 15 - 24 that want support to get a job, study or change careers. Services include mentoring, driving lessons, resumes, courses and employability skills. Locations across the Central Coast, Newcastle and the Hunter Region.Ph: 0427 603 505 02 4918 [email protected]
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Pacific Link HousingLevel 1, Suite 2, 10 William Street, Gosford PO Box 1888, Gosford NSW 2250P: 02 4324 7617W: www.pacificlink.org.au
Port Stephens Family and Neighbourhood ServicesCentres are located at:RAYMOND TERRACE3-5 Phillip Rd, Ph: 4987 4674 Playgroups, Child, Youth and Family Counselling, Aboriginal Culture Groups, Homework Groups, Computer Tutor, The Village Program (TAFE for Young Women), Parenting Groups, Domestic Violence Support Group, Work Development Orders, iRespect in local highschoolsRAYMOND TERRACE3 Jacaranda Ave Ph: 4987 1331Early Intervention and Homelessness Service (Case Management support for young people, individuals and families at risk of becoming homeless or who are currently homeless.) Emergency Relief Funding, Electricity (EAPA) Vouchers, Financial Counselling, HRNILS Loans, Anglican Church Hampers, Free Bread, Oz Harvest Hampers, Centrelink Community Team, NSW Health Needle & Syringe Harm Minimisation Program (including Condoms), Hunter Women’s Centre Counselling Outreach specialising in Domestic Violence.RAYMOND TERRACEThe Deck, 1a Kangaroo St, Ph: (02) 4987 6204Youth Drop In afternoonsMALLABULA Mallabula Community Centre, Lemon Tree Passage Rd Ph: (02) 4984 5298www.psfans.org.au
Uniting Assistance with Care & Housing (ACH)Provides support and advocacy for people over 50 years of age who are homeless, at risk of homelessness, or living in unsuitable accommodation. Newcastle, Lake Macquarie, Maitland, Port Stephens, Hunter areas.P: 1800 486 484
Upper Hunter Homeless SupportProvide support to people experiencing
homelessness or at risk of becoming homeless including:• short and medium term housing• assistance to find long term housing• support and advocacy to maintain current
tenancy• education and information• referrals and personal/living skills• household management180 Bridge Street Muswellbrook (02) [email protected]
Our Backyard Car to Home Projectwww.ourbackyard.infoCall 0402 1555 86Provides A place for people to sleep in their vehicle as well as hot showers, dry towels, toilets, kitchen facilities, assistance to connect with other services.Opens 4pm Daily
Nova Women’s Support & Accommodation IncNova work with women who become homeless, to help identify affordable private rental, social housing or other suitable long-term, sustainable housing, and if required, the provision of safe and supported interim accommodation.Nova provide case management, work with other agencies and link to support such as education and employment, to wrap around the services needed to address your individual needs.Eastlakes & Westlakes 1800 769 654 (intake)
Central Coast Emergency Accommodation ServicesHomelessness Accommodation Service for Young Women and Support Service for Women with or without Accompanying Children.102 Manns Rd, Narara (02) 4323 1636
Nova’s Mobile Support Service and Community HubsNova has partnered with other organisations to provide easy access to our services out in the community. If times are tough for you at the moment, and you are worried you might lose your home, or you need information or advice about renting, or managing debts or relationships,
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Sport and CommunityBig Issue Community Street SoccerWant to get active and make new friends? Head down to your local Street Soccer program and join in the fun. It’s completely free and open to anyone 16 years and above. Our players come from many walks of life, but all have been marginalised in some way.PCYC Broadmeadow, corner of Young & Melbourne Rd, BroadmeadowThursday 3:30pm-5:30pmContact: Bill RobertsonE: [email protected]
Support GroupsAlcoholics Anonymous12 step program & support group.Share experience, strength & hope to help recover from alcohol addiction.Locations around Newcastlewww.aa.org.au/findameetingPh: 4964 15551300 222 222
Narcotics AnonymousNon-profit fellowship of men and women whom drugs has become a major problem. Recovering addicts meet regularly to help each other stay clean.www.na.org.au 1300 652 820
UtilitiesVarious service providers within this booklet offer Energy Accounts Payment Assistance (EAPA)vouchers.The EAPA scheme helps people experiencing a short term financial crisis or emergency to pay their electricity or natural gas bill. The scheme helps people stay connected to essential energy services during a financial crisis. Energy rebates are also available to assist electricity and gas customers in NSW. For more information go towww.resourcesandenergy.nsw.gov.au
The Essential Medical Equipment Payment through Department of Human Services is a yearly payment of $154 to help with energy costs to run medical equipment or medically required heating or cooling. Go to www.humanservices.gov.au for more information.
Energy and Water Ombudsman NSWThe Energy & Water Ombudsman NSW (EWON) provides a free, fair and independent dispute resolution service for all electricity and gas customers in New South Wales, and some water customers.If you are experiencing difficulty with your energy or water bills, rebates, marketing, transfers, contracts, disconnection or need advice, call EWON on 1800 246 545www.ewon.com.au
Hunter Water Account AssistanceAccount Assistance program is for customers that may be experiencing longer term financial difficultiesHunter Waters’ specialised staff will work with eligible customers to provide support and assist them to manager their account by: • Having confidential discussions with you
regarding your individual circumstances• Provide you with a range of options and
guidance tailored to your needs• Setting you on an affordable payment plan• Holding any collection activity• Holding late payment interest charges
Payment Assistance SchemeIf you are a residential customer or tenant (paying usage component) and experiencing financial difficulty Hunter Water can help by referring to appropriate community service providers and for eligible customers can approve a credit directly onto your water accountFor assistance or further information call Hunter Water on 1300 657 657.
NCC Community Directory Community Directory to Websites & Phone Apps provided by Newcastle City Council.www.newcastle.nsw.gov.auPh: 4974 2000
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drop by and chat with one of our Mobile Support Workers. We can talk about how to stay housed, contact your landlord or real estate agent, look at other housing, provide practical support, or just help you find answers to your questions.• 1st and 3rd Wednesday of the month at
Belmont Neighbourhood Centre• 2nd and 4th Wednesday of the month at
Morisset
Clothing & Emergency AssistanceSwansea Community Cottage228 Pacific Hwy, Swansea Ph: 4971 [email protected]• Services every day• Information & referral• Emergency relief vouchers• St Vincent de Paul attend on Wednesdays for
prearranged collection of EAPA vouchers for Utilities
• Tax help• Justice of the Peace services• Oz Harvest and food hampers• OOSH (before & after school) Centres Mon-
Fri 9am-5pm
Samaritans [MAP REF 16]• Food vouchers and food parcels• EAPA vouchers (electricity and gas)• Telstra vouchers• Chemist assistance• Clothing and Financial options support• Material or Financial assistance• Help with food and utility assistanceBy appointment only Ph: 4922 1509Current Centrelink Income Statement required.
Wests Lakes/Teralba Emergency ReliefMonday, Tuesday, Friday 10am-12pm.Drop in centre. Current Centrelink IncomeStatement is required.16 York Street, Teralba Ph: 4958 9777
Salvation ArmyNEWCASTLE - 900 Hunter Street Ph 1300 371 288 Mon-Fri 9am-5pmBELMONT NORTH- 356 Pacific Hwy 4945 9379 Mon-Fri 9am-5.30pm Sat 9am-4pmBONNELLS BAY- 330 Fishery Point Rd 4973 5326Mon-Fri 9am-5pm Sat 9am-3pmBOOLAROO - 10/24 Main St 4965 8983Mon-Fri 9am-5pm Sat 9am-3pmCESSNOCK – 124 Vincent Street Ph: 4990 8925Mon-Sat 9am-12pm(Mon, Wed, Fri; 10am–2pm)CHARLESTOWN 219 Pacific Hwy 4943 6021Mon-Fri 9am-5pm Sat 9am-3pmGREEN HILLS The Village, 1 Garnet Rd East Maitland 4933 9755 Mon-Fri 9am-5pm Sat 9am-2pmPORT STEPHENS 165 Salamander Way Salamander Bay 4982 0192RAYMOND TERRACE Cnr Bourke & Port Stephens Streets 4987 3159Mon-Fri 9am-5pm Sat 9am-4pmTORONTO 67 The Blvd 4950 4951Mon-Fri 9am-4pm Sat 9am-12pm
Christian Outreach CentreFood Care- minimal cost low cost groceries fruit and veg, canned foods, dairyThursday 10.00 - 2.00pm18 Albert Street Wickham 4961 3022
Sugar Valley Neighbourhood Centre2nd Bite (like Oz Harvest)MON 11am – 2pm65 Carrington Street, West WallsendPh: 4953 1667
Toronto Assistance CentreEAPA Assistance186 – 192 The Boulevard, TorontoPh: 4959 6588
Belmont Neighbourhood CentreFood Parcels (Food EVENLY distributed)Wednesdays 1pm – 2pm359 Pacific Highway, Belmont Ph: 4947 0031
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• After School Activities• Case Management• Early Intervention • Holiday Programs• Information & Referral• Outreach & Events• Mentoringwww.mncinc.org.au3 Illalung Rd, Lamton Ph: 4965 5291Mon and Tues 9:30am-5pmWed 9:30am-4pm
Shower & HygieneWings & StringsAims to provide people in need with hygiene products. W&S creates gender neutral hampers to deliver to crisis accommodation, youth centres and [email protected]
Share the DignityProvide on-the-ground support to homeless women and victims of domestic violence. Share The Dignity collects thousands of pads, tampons and personal hygiene products which are distributed to charitable organisations so they may be gifted to women and girls in need.W: www.sharethedignity.com.auE: [email protected]
Free Men’s HaircutsTuesdays 2pm - 6pmNewcastle Campus TAFEBlock C Top Floor, Salon 6
National Public Toilet Map16,000 publicly available toilets across Australia, including accessibility, opening hours and facilities, such as showers & baby change facilitieshttps://toiletmap.gov.au/
Shell/Coles Express Hexham21 Maitland Road, HexhamOpen: Open 24 hoursShower & laundry facility
Valentine Bowling ClubMacquarie Drive, EleebanaOpen: Open 24 hours
Caltex Raymond Terrace40 Richardson Road Raymond Terrace
Caltex Beresfield NorthWeakleys Drive, BeresfieldOpen: Open 24 hours
Orange Sky LaundryOrange Sky works alongside community groups such as a food van or drop-in-centre s and this enables people to get more than just their washing done, a hot meal and a cuppa and a hot shower and assistance to access other services.If you or anyone needs some washing done, come along to one of our locations and meet our friendly Orange volunteers.For Newcastle and Hunter services visit website www.orangesky.org.au/locations or call 07 3062 4811
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Maryland Neighbourhood CentreFood parcels/taxi vouchers (phone to arrange collection)MON – THURS207 Maryland Drive, Maryland(02) 4955 8111
Merrigum Centre2 Talinga Close, Windale Ph: 4948 7829Wednesdays only.Morning Tea: 9.30am – 11amLunch: 12pm – 12.30pmFood Parcels: 9.30am – 12.30pm
Real Life ChurchFood Parcels/Crisis BagsTues-Thurs 9.30am – 3.30pmKen Tubman Drive, Maitland Ph: 4933 [email protected]
East Maitland Emergency ReliefFood & Utility assistance drop in centre.Current Centrelink Income Statement is required.10am-1pm THUR ONLYSaint Peter’s Ministry CentreBanks Street, East Maitland0467 181 835
Wesley Mission NewcastleEmergency Relief ProgramOffering food vouchers, script vouchers, petrol vouchers, clothing vouchers, EAPA & Hunter Water assistance, and brokerage on application.Financial crisis assistance, by appointment onlyMonday, Tuesday, Wednesday, FridayWesley McKenzie Centre 16 Wood St, Newcastle West Ph: 4915 3683
St Vincent De Paul ShopsHAMILTON 143 Beaumont St Mon-Fri 9am - 3pm Sat 9am-12noonISLINGTON 125 Maitland Rd Mon-Fri 9am -4pm Sat 9am - 12 noonMAYFIELD 4 Church St Mon-Fri 9am - 3:45pm Sat 9am-1pmEDGEWORTH Shop 1, Building B. 720 Main Rd Mon-Fri 9am - 3pm Sat 9am-12 noon
WALLSEND 175 Nelson St Mon-Fri 8.30am - 3.30pm Sat 9am - 12pmBOORAGUL Primrose St Mon, Wed, Thurs and Fri 9am - 4pmGATESHEAD Shop 5/78 Oxford StMon-Fri 9am - 3pm
Food Support CentreFood vouchers by appointment onlyTues, Wed, Thurs Ph: 4961 6885*home visits in extreme circumstances
CounsellingFamily SupportEastlakes (02) 4943 9255Westlakes (02) 4959 6050Southlakes (02) 4970 5596Family Insight (02) 4961 0700
Hunter Women’s Centre Services for women include counselling, groups, workshops and referrals for women in the Newcastle and Hunter region. P: 4968 2511Cnr Industrial Dr & Avon St MayfieldE: [email protected]
Westlakes Counselling58 Main Rd Boolaroo(02) 4965 8376E: [email protected]: www.westlakescounselling.com.au
Family Relationship Centre495 Hunter St Newcastle(02) 4016 0566Toll Free: 1300736966Email: [email protected]
Newcastle Family Support Service558 Hunter Street Newcastle West(02) 49263577Individual and family counsellingParenting and relationship groupsWeekend camps & social events (kids included)
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Loan limit: $1,200Services postcode 2287 only
Sugar Valley Neighbourhood Centre65 Carrington StreetWest Wallsend NSW 2287Ph: 02 4953 1667Loan limit: $1,200Services postcode 2286 only
Salvation Army - MoneyCareThe Salvation Army’s Moneycare is a free and confidential financial counselling service for people facing financial difficulties or wanting to avoid financial difficulties in the future. Staff are able to help with a range of issues including budgeting, credit, debt and repossession.Phone your local centre for an appointment.67 Cleary Street HAMILTONPh: 4088 5820
PetsPet Emergency ServicesHomeless Pets and their PeopleThis service offers a range of community outreach services for homeless pets and their people to help them remain together while they get back on their feet, and to be as healthy and happy as they can be. These include distributing food for pets through our charity partners, providing emergency boarding and foster care for pets, and access to veterinary [email protected](02) 9782 4408
Pets of Domestic Violence VictimsThis service assists families with temporary housing for pets of people who are seeking refuge from domestic violence, and helps to address the link between animal and human abuse and child protection. The Safe Beds Program is not a long-term solution to the housing of the pet, but it gives domestic violence victims peace of mind and allows them to secure their own safety and make arrangements for the [email protected](02) 9782 4408
Pets of Older PersonsThis service assists people 65 years of age or older with temporary foster accommodation and/or emergency boarding of the pet should the owner require medical treatment, respite or other assistance. We also help with veterinary treatment, assist with pet grooming, and conduct home visits to assist with basic pet care.These services are also available to palliative care patients of any age who are socially [email protected](02) 9782 4408
Refugee ServicesEthnic Communities CouncilNon-profit benevolent organisation providing health, wellbeing, social services and cultural activities to the multicultural, CALD and broader Hunter Region communities.www.eccnewcastle.org.au/9:00am - 4:30pm M-F2A Platt St Waratah(02) 4960 8248
Northern Settlement ServicesAssisting migrants & refugees in Newcastle with relevant needs & services.8 Chaucer Street Hamilton(02) 4969 3399Fax: (02) 4961 [email protected]
STARTTSCutting edge psychological treatment and support to help people heal the scars of torture and refugee trauma and rebuild their lives.Longsworth Avenue Wallsend(02) 4923 7194(02) 4923 7190
Multicultural Neighbourhood CentreThe Multicultural Youth & Family Project works with young people aged 12-17 and their families, from culturally & linguistically diverse (CALD) backgrounds.Provides:• Advocacy
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Relationships AustraliaServices including counselling, family dispute resolution (mediation) and a range of family and community support and education programs.www.relationships.org.au Ph: (02) 9418 88001300 364 277
Yacaaba CentreCounselling, information and referral for members of the community who are suffering as a result of abuse within the home, either current or in the past.29 Donald Street Nelson Bay Ph: 4984 [email protected]
Domestic ViolenceJennys Place - NewcastleA safe and supportive place for women and children who are experiencing domestic violence or are homeless.Includes emergency crisis accommodation, supported crisis accommodation and assistance to find longer term accommodation.Ph: 49296289 - Option 1
Carrie’s Place Inc.(Carrie’s Place Domestic Violence and Homelessness Services Inc)Carrie’s Place provides a range of culturally appropriate programs for people experiencing domestic and family violence, and/or homelessness.Maitland area by appointment only.Mon- Fri 10am-4pm.Email: [email protected]: 4934 2585 office hrs or 4933 1960 after hrs
Nova for Women and Children558 Hunter Street Newcastle Ph: 4023 5620 www.novawomen.org.au Nova provides a range of assistance to women, with or without children and who are homeless or at risk of becoming homeless.Nova provides:• Counselling• Court Support• Advocacy• Referrals• Case Management
Mum’s CottageA welcoming environment where families can heal and be guided to stabilise their lives and venture onwards to a brighter future.Access to mentors, disability services, case coordination, legal guidance, financial guidance, health care, educational services, parenting programs, workshops and combined family events.Meetings for safety, support, companionship & guidance.29 St Helen Street, Holmesville Ph: 4953 4105 www.mumscottage.org.au
Jodies PlaceOffers a safe refuge home for up to 11 women and children in Cessnock. Ph: 4990 9609After hours mobile: 0488 246 693
Outreach Centre & Doo Stop Op Shop (not refuge)75 Maitland Street, Branxton
Women’s Domestic Violence Court Advocacy ProgramThe Women’s Domestic Violence Court Advocacy Services (WDVCASs) provide court support, advocacy, referrals and information. Some WDVCAS have specialist workers to help Aboriginal women, or women from culturally and linguistically diverse backgrounds. 1300 888 529
Women’s Legal Services NSWDomestic Violence Advocacy Service (DVAS)1800 810 784 or 02 8745 6999
Survivors R UsConnect people with refuges to keep them safe. Supply food hampers, clothing, dignity bags and toys for families. Ph: 4953 7108E: [email protected]: www.survivorsrusincorporated.com
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Once application is approved, repayments are set up at an affordable amount over a 12 to 18 months period.
St Vincent de Paul NILS2/956 Hunter St Newcastle WestPh: 02 4032 3583.Mon-Tue 8.30-4.30pmMax Loan $1200
BaptistCare NILS88 Hanbury St, Mayfield Ph: 4032 5280Mon-Fri 9.30am – 1.30pm.Maximum loan is $1,500.00
Raymond Terrace NILSShop 14, Terrace Shopping Village25 Sturgeon Street Raymond TerracePh: 6542 3555Max Loan $1200Raymond Terrace Locals only
Edgeworth Neighbourhood CentreCnr Main & Minmi RoadPh: 4958 2801 or 4965 8406Loan limit: $1,200Services postcode 2285 only
Samaritans Neighbourhood Centre198-202 Vincent StreetCessnock NSW 2325Ph: 4993 3400
Maitland Neighbourhood CentreArthur Street RutherfordPh: 02 4932 0950Loan limit: $1,200Services postcodes: 2320, 2323
Newcastle Care85 Tudor StreetHamilton NSW 2303Ph: 02 4969 2799Loan limit: $1,200Services Hamilton area only
Maryland Neighbourhood Centre207 Maryland Drive MarylandPh: 02 4955 8111
The treatment options include a range of group based interventions suited to people who are at different stages in their recovery. Located in McAuley Centre, Mater Hospital Campus, Edith St Waratah NSW 2298. Phone: 4033 5600
Centre for PsychotherapyProvides specialist, outpatient assessment and treatment for people over 18 years experiencing Borderline Personality Disorder and Eating Disorders.James Fletcher Campus72 Watt St NewcastlePhone: (02) 4924 6820
Support Through Early Psychosis Service (STEPS) Recovery service for young people aged between 16-30 years who have experienced the onset of psychosis within the past 2 years. Group programs and individual support.20 Stewart Ave Hamilton NSW 2303Phone: 4915 1796
Hunter Partners In Recovery (PIR)Providing coordinated Support for People with Severe and Persistent Mental Illness and Complex Needs. PIR is a Commonwealth Government (Department of Health) Initiative aiming to better support people with severe and persistent mental illness and complex needs, and their carers and families, by connecting them more effectively with the services and supports they need. PIR has a focus on assisting people to access the NDIS (where eligible), and to access their NDIS supports based on existing plans.Ph: 1300 656 608hunterpir.com.au
No Interest LoansThe NO INTEREST LOAN SCHEME (NILS) provides individuals and families on a low income access to safe, fair and affordable credit.
650 Locations Australia wide.NO FEES NO CHARGES NO INTERESTCredit from $300 - $1200 for essential goods and services.
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Mental HealthHNE Mental Health General Enquiries(02) 4033 5000
Mental Health Line24hr / 7 days - crisis lineDirectly links you with local and if needed state wide Mental Health Services.1800 011 511
Mental Health facilities (02) 4985 5800Mater Mental Health Centre Services including:• Short term acute (Newcastle and Lake
Macquarie)• Older Persons• Mental Health and Substance UseAccess to specialist mental health assessment is via presentation to Emergency Department.
Community Mental Health TeamsNewcastle Mental Health ServiceBarracks BuildingJames Fletcher Hospital campus, Watt St,NewcastlePh. 4964 7000
Lake Macquarie Mental Health Service1A Dudley Road, CharlestownPh. 49049000
Hunter Valley Mental Health Service555 High Street, MaitlandPh. 4939 2900
Child & Adolescent Mental Health ServicesProvide a range of specialist mental health services in both community and in patient settings across HNE to infants, children, young people, their families and carers. Referral can be made by contacting the Mental Health Contact line 1800 011 511Local CAMHS services are available in Newcastle,
Lake Macquarie and Hunter Valley.
Nexus - Inpatient UnitInpatient unit for children and adolescents 5 to 17 years old with mental health problems. No outpatient assessments made. The ward also has dietitians, OT, teachers and social workers.John Hunter Hospital, Lookout Rd New Lambton Heights Ph: 4985 5800
ARAFMI Hunter Counselling, support and education services for families, carers and friends of people who live with mental illness.www.arafmihunter.org.au22 Stewart Ave Hamilton East Ph:4961 [email protected]
Kaiyu Konnect & Group ServiceA community based mental health service for adults living with a mental illness. Self referral ok.Mon, Tues, Thurs and Fri by appointmentPh: 4953 0051
Flourish Australia Support in recovery for people with mental health issues along with housing in the community, work and recreational activities.633 Hunter Street Newcastle1300 779 270www.flourishaustralia.org.au
Beyond BlueWeb & Phone based service for Depression and Anxiety with information, phone counselling services & links to more support.1300 22 46 36 www.beyondblue.org.au
Mental Health Substance Use ServiceThe Mental Health and Substance Use Service operates a centre based community facility for people with comorbid mental health and substance use problems.
Services provided include assessment, treatment and referral as well as consultation to other health professionals around dual diagnosis issues.
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Drug and AlcoholDooralong Transformation Centre1467 Dooralong Road, DooralongPh: 4355 8000Fax (02) 4355 0843
Referral & Intake Office - Oasis Wyong 15-23 Hely St Ph: 4353 9799
Kamira FarmRehabilitation Centre539 Pacific Hwy Wadalba Ph: 4392 1341
Drug & Alcohol Info1800 422 599
McAuley OutreachDrug & Alcohol outreach service to families with young children. Home visits with one-on-one counselling.9am - 3pm Mon-Fri(02) 4961 2686
Calvary Mater Newcastle Alcohol & Drug UnitEdith St, WaratahAssessment and treatment for people with drug and alcohol issues.Counselling, family counselling, pharmacotherapy treatment, outpatients programs and outpatient detoxification.Ph: (02) 4014 4796(02) 4921 1211 - hospital front desk
Hunter New England Local Health District Drug & Alcohol Clinical Services Aim to improve health and reduce drug-related harm for individuals, their families/carers, and the wider community. Services include:• Pharmacotherapy (methadone and
buprenorphine)• Counselling services including Cannabis Clinic,
Stimulant Treatment Program, Community Counsellors
• Court Diversion Programs (MERIT and Adult
Drug Court)• Harm Minimisation Team (needle and syringe
program).Services are located at a various community health centres around Newcastle and Hunter Valley.Phone for assessment, referral and brief advice on 1300 660 059
BELMONT HOSPITAL INPATIENT WITHDRAWAL MANAGEMENT (DETOXIFICATION) Belmont Hospital Croudace St BelmontMon-Fri 8am-4pm Mon-FriDetox: 1300 660 059
Free FeedsSoul CafeSoul Café provides free hot meals to the homeless and those at risk of homelessness. Come into Soul Café and get to know the Soul team. They will help you with a meal, takeaways or food café packages as well as connecting you with other services when available.
Services include: free weekly medical clinic, mental health nurse, podiatry, hearing screening, Centrelink, Legal Services, disability advocacy services, Jenny’s Place Women’s Service, chaplaincy, haircuts, SMART Drug & Alcohol, Narcotics Anonymous, Gamblers Anonymous and other support services.
Breakfast: Mon, Wed, Thurs, Fri and Sat 7:30am–8:30am Lunch: Mon, Tues, Wed and Thurs 11:30am–1pmSunday Lunch: 12pm–1pm fortnightlyLevel 2, Westpac Building Cnr Hunter and Watt St, Newcastle (lift access available)Ph: 4926 [email protected] www.soulcafe.org.au@SoulCafeNewcastle
My House PantryIf you are struggling to make ends meet, My House Pantry is a non-profit food charity that provides basic food including fresh and packaged foods and evening meals.2 Bishopsgate St, Wickham
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Have a ChatCompeer Compeer matches volunteers in one to one friendship with people who have become socially isolated due to mental illness.As in any friendship, volunteers and their friends spend time together enjoying activities such as chatting over a cup of coffee, going to the movies or enjoying activities of mutual interest.The friendship is supported by Compeer staff and the health professional applying to the program.
PO Box 817, HamiltonPh: 4032 [email protected]/findhelp
Military Brotherhood MMCProviding care and assistance to all veterans through mateship and advocacy. Contacts a broad range of organisations including crisis housing and DVA white cards, conducting hospital and home visits covering Hunter Valley, Newcastle, Port Stephens and Lakes.Hunter Valley 0422 428 926E: [email protected] www.militarybrotherhood.com.au
HelplinesParent Line NSW1300 130 0529am-9pm Mon-Fri4pm-9pm Saturday
Karitane Careline1300 227 46412:30pm - 9 pm Mon- Thurs9am - 3:30pm Fri - Sat
Tresillion Parent Helpline1300 272 7367am - 11pm 7 Days a week
Perinatal Anxiety and Depression Australia Helpline1300 726 3069am - 7:30pm Mon- Fri
National Sexual Assault Domestic and FamilyViolence Counselling Service1800 737 732 (1800 RESPECT) 24hrs 7 daysInterpreter 131450
SANE Australia Mental Health1800 187 263 (1800 18SANE)Mon-Fri 9am-5pm
Family Relationship Advice Line1800 050 321 Mon-Fri 8am-8pmSat 10am-4pm
Legal & Govt Hunter Community Legal CentreProvides free legal advice to people who live, work or study in the Newcastle, Lake Macquarie, Port Stephens, Great Lakes and Hunter Valley regions.Monday 10am-12pmWednesday 2pm-4pmFriday 10am-12pmPh: 02 4040 9120 or Toll Free 1800 650 073
Victims ServicesVictims Services provides support, referrals and free counselling to people who have been victims of crime in NSW. Also supports victims to access their rights which are set out in the Charter of Victims’ Rights.Ph: 1800 633 [email protected]
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Islington ISP Night Van132 Maitland Rd, IslingtonOutreach & Referral availableSaturday 4pm-7pm
Coffee n Chat 67 Cleary St, HamiltonBBQ Lunch every Friday 10am-12.30pmKen: 0411 509 930
Community Meals 4U$2 cooked lunch and dessert12pm -1:30pm every Thursday (not school holidays)
Tanilba Bay Baptist Church41 Beatty Blvd, Tanilba Bay
BaptistCare Mayfield Community Centre 88 Hanbury St, Mayfield Ph: 4032 5288Mon, Tues, Wed, Frid 9.30am-1.30pm breakfast, tea, coffee.Wednesday lunchThursday English Classes 10am-12pmStreetCare Van BBQ Saturday 6.30 in Civic park
Community KitchenTuesday Nights 6pm -7.30pmMerewether Uniting ChurchGlebe Rd, Merewether
Petes Community Kitchen atVivid Life Church Sunday breakfastWindale Community HallLakesStreet Windale0422 361 602 - Mark
Newcastle Care 85 Tudor Street, Hamilton Ph: 4969 2799Hot Meals Thursday between 6pm -7pmAlso provide counselling services, NIL loans, advocacy and referrals.
Christ Church CathedralLunch Hot MealsEvery 2nd Sunday 12.30pmCathedral Hall, Church Street, Newcastle
Catholic Care BBQ and sandwichesSunday 5.00-8.00pmCadaga Road Park, Gateshead
Uniting ChurchHot Meals Sunday 12-1pmCnr Kerr and Highfields Sts, Mayfield
Baptist Care Windale1/24 South St Windale Ph: 4032 4810$2 Lunch Mondays 11:30amFREE breakfast Mon-Thurs 9.30am -1.30pmLow-cost grocery shop
Doors open 5pm for tea and tickets
DARA’s vanProvides a free hot meal, refreshments and good conversations to those in our community who are in need of support.www.dara.org.au Ph: Coordinator - 4979 [email protected] SAINTS ANGLICAN CHURCHMonday 6pm – 8pm29 Tomaree St, Nelson BaySALVATION ARMY CENTRE Wednesday 5pm-7pm15 Carmichael St, Raymond TerraceMAITLAND VISITOR INFORMATION CENTRE Friday 5pm-7pm258 New England Hwy & High StISLINGTON PARK (EAST END) Saturday 3:30pm-5:30 pm151 Maitland Rd, Islington
Reach Newcastle Reach is a street outreach that aims to aid the needy, isolated or marginalised. Provides a free BBQ, water, clothing, blankets, hygiene bags, weekend survival packs and referrals to other health and welfare organisations.Operates every Friday night from 8pm on Beaumont [email protected]
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St PaulsLawson Avenue, BeresfieldSunday lunch: 12pm
Uniting Church MaitlandKen Tubman Drive MaitlandMonday dinner: 5pm
Maitland Neighbourhood CentreNoel Unicomb Hall, Lawson Avenue WoodberryTuesday Breakfast: 8am – 9am - Gold coin donation
AoG Food WayRear entry60 Silverwattle Drive MedowieLunch: 11am-1pmHot lunch/Take away only available Wed and Thurs
Hope Café Cnr Tudor & Murray StreetHamilton (entry on Murray St)Thursday dinner 5.45pm-pm
Anglican Parish of WindaleMerrigum Outreach2 Talinga Close WindaleMorning Tea/Lunch: 9.30am-12.30pm
Start Your Day the Brekky WayRutherford Community CentreThurs breakfast 8am-9am
Food Co-opsMany of the food co-ops listed receive their food through Food Bank, Second Bite & Oz Harvest.
FOODBANK Non-profit organisation which acts as a pantry to the charities & community groups who feed the hungry.
OZHARVEST Australia’s leading food rescue charity. We collect quality surplus food, distribute it to people in need and divert food waste from landfill.
SECOND BITE Redistributes surplus fresh food to community food programs around Australia
Grainery Care CentreFood care shop58 Maitland Rd, Mayfield Ph: 0448 720 771Affordable groceries and free BreadWed, Thurs and Fri [email protected]
Real Life ChurchLow-cost food bankWednesday 12.30pm-2.30pmKen Tubman Drive, Maitland Ph: 4933 [email protected]
New Day Christian ChurchFree Bread, Cheap groceries. Fruit & Veg2 Day St, TorontoThursday Mornings 9am-1pm(02) 4959 4891
Wallsend BaptistCare Church58 Cowper St Wallsend Ph: 4951 2487Free Bread, cheap groceries, fruit & veg cafe, support services & chaplaincy services, hot food.Open Mon - FriCAFE 9:30am-1:30pm (except Wed 8am-10am and no hot breakfast available)STORE 9:30am -3:00pmCLIENT SUPPORT 1:30pm-3:00pm
Food & Friendship66 Queen St Warners BayPh: 4947 [email protected] your health care/pensioner card or proof of Centrelink benefit.Foodbank sells fruit veggies, milk, pasta, sauces, breakfast cereals, tea, coffee, cold drinks, snack foods & frozen goods.Wed, Thus and Fri 9am-2pm (not public holidays)TEA ROOM - Friday 10am-11am hot drinks, milkshakes, cakes & slices, activities, board games, card & jewellery making.
Southlake FoodCareMon 9:30-11:30Wed 10am-1pmFri 9:30am -11:30amMin spend $5 -2 free loaves bread.Free haircuts, Free Christmas ampers & toys
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Doctor attends. Bulk billed, prescriptions and pathology available.Every Thursday morning from 7am-9am – call 49611 411 for an appointment.Provided by Healthy Connections for All
The Youth Health Team(Part of Kaleidoscope Community Health)621 Hunter Street Newcastle Ph: 49257804Support for young people to access healthcare and improve health outcomes by appointment.The service also provides education and consultation to others working with young people in the community.
GamblingProblem Gambling Helpline1800 858 858Smart RecoveryFor all addictive behaviourswww.smartrecoveryaustralia.com.au(02) 9373 5100
Gamblers Anonymous12 step program & support group. Locations around Newcastle.www.gaaustralia.org.au Ph: 9726 6625
Gambling Counselling & Support Services Upper HunterOffers free face-to-face gambling and financial counselling in Muswellbrook, Scone and Singleton for anyone affected by problem gambling, including family, partners and friends.77 John Street, SingletonPh: 6575 5314 or 0476 808 686Mon-Fri 9am - 5pm
0432 580 059 Christine Mastello614 Freemans Drive Cooranbong
Our Community PlaceServices including homework support, tax help, computer classes, office area (photocopying, scanning, printing, laminating for a small fee), resume writing & free food program.Uniting Church Hall, Main Rd BoolarooPh: 4958 7251Mon-Fri 9am -3:30 pmBring: Medicare/Pensioner Card and shopping bags
Windale BaptistCareLow Cost Grocery StoreShop 1/24 South Street WindaleMon-Fri 10am to 3pm
GP & HealthGP Access1300 130 147
Doctor to your Door1300 968 736www.doctortoyourdoor.com.auProvides home doctor visits in Newcastle, Maitland, Raymond Terrace and Lake Macquarie
Calls taken 2hrs prior to opening hours.• Monday to Friday 6pm till 8am• Saturday from 12pm• Sundays and Public Holidays 24 hoursCharges apply after midnight until 8am
Bulk Billing Hours• Monday to Friday 6pm till Midnight• Saturday from 12pm until Midnight• Sunday and Public Holidays 8am until
Midnight
Eastlakes Community Health Centre19 South Street, Windale Ph: 4944 5300Mon-Fri 8am -5pm
Matthew Talbot Homeless Service82 Hannell Street, Wickham Ph: 4961 1411
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