“I just wanted to reiterate how nice it is to have Anthony and Hannah making a difference to the gardens on the Vauxhall

Estate, they are so pleasant and have already made such a difference to the gardens, which is very pleasing to look at. Please

pass this message onto your staff as it is so nice to be able let you know what a good job they are doing.”

Grainger resident from Eastry House, May 2011

Grainger plc is the largest publicly quoted private landlord in the United Kingdom. Julius Rutherfoord were

invited by Genesis Housing Association, as managers of the London Estates to provide a Cleaning and

Grounds Maintenance services. The 1,000 residencies across 9 Grainger schemes encompass a range of

property types, including a large estate of mock Victorian terraced blocks, ultra-modern up-market apartments,

Art Deco purpose built blocks, and Church Commissioners Blocks.

Grounds Maintenance and internal cleaning of communal spaces within residential blocks, covering 9 schemes

incorporating over 1,000 residencies in Walworth, Waterloo, Southwark, Wandsworth, Pimlico and Maida Vale.

Daily cleaning to communal areas

Window cleaning (external and internal)

Void cleaning

Grounds maintenance

Deep cleaning

Jet Washing

To make immediate service standard improvements

The inherited contractor had allowed the schemes to deteriorate and change could only be implemented once

their contract term came to an end. Julius Rutherfoord provided an innovative service solution and changed the

cleaning from a full-time employee arrangement to part time, with cleaners working 4 hours per day. In addition

we introduced high levels of on and off-site management supervision and worked in partnership with the

property managers to fully understand their requirements.

Becoming an integral part of the Genesis/Grainger team

Genesis Housing Association and Grainger plc. sought to find a proven and dependable service partner who

would take ownership and accountability and transforming and maintaining these schemes at the highest level.

Our teams visit all of the sites on a regular basis and act as ‘the eyes and ears’ for the team at Grainger,

proactively reporting any maintenance issues, vandalism or health and safety hazards instantly. This approach

reduces the Grainger team’s response time and as a result increases resident satisfaction levels.