Community Panel – Health and Wellbeing Survey

Results from the first survey

16-2432%

25-4425%

45-6425%

66-7413%

75+5%

Age Breakdown

Frimley Health and

Care Community

Panel

1,563 panelists

Male42%

Female58%

NHS East Berkshire

43%NHS North East Hampshire and

Farnham 38%

NHS Surrey Heath19%

Background to the panel

Survey results Survey was sent to 1563 participants 449 people completed the survey

• 43% from NHS East Berkshire • 38% from NHS North East Hampshire and Farnham • 19% from NHS Surrey Heath

29% of the panel responded to the survey 299 females responded to the survey and 147 males Survey consisted of 12 questions 4 of these were mandatory to ensure that the questions we needed

answering were complete

Question 1: Over the last six months would you say your health has been on the whole, been?

299 female – 218 people state their health has been either excellent, very good or good

147 male - 117 people state their health has been either excellent, very good or good

166 Panel members aged 60+ state their health has been either excellent, very good or good

Excellent9%

Very good34%

Good32%

Did not answer0%

Fair17%

Poor6%

Very poor2%

Question 2: When you/someone in your family becomes unwell, do you feel confident in the following?

I know which service is the most appropriate for me/us

77% of those who answered stated that they were most confident or confident in knowing which service is most appropriate

I know where to go to find helpful information when I need it

86% of those who answered stated that they were most confident or confident in knowing where to go to find information

I know how to contact and access the service that I/we need

76% of those who answered stated that they were most confident or confident in knowing how to contact the service they needed

Question 2: When you/someone in your family becomes unwell, do you feel confident in the following?

I use digital technology (internet apps email skype etc.) to find helpful information when I need it

76% of those who answered stated that they were most confident or confident in using digital technology to find helpful information

I use digital technology (internet apps email skype etc.) to make contact with the service I need

52% of those who answered stated that they were most confident or confident in using digital technology to make contact with the service they need

Question 3: In the last six months from which of the following sources, if any, have you received information or advice on how you

and your family can stay healthy and well?

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As you can see from the chart opposite the top 3 sources for information or advice were

Health websites online Your family friends or colleagues Health apps

Respondents were also able to add additional responses to this question some of those responses include:

Social media Doctor or Pharmacist Wellbeing clinics at work

Question 4: If possible please provide further information about which source(s) of information you use (provide names of apps,

websites, books, tv shows, community groups etc)

ONLINE - NHS APP CHARITYONLINE - GOOGLE MAGAZINE/ NEWSPAPER ONLINE SERVICESTV FAMILY/ FRIENDS GP SURGERYBOOKS SOCIAL MEDIA SUPPORT GROUPYOUTUBE HOSPITAL NHS SERVICENICE GUIDELINES RADIO BBCNHS 111 OWN KNOLEDGE HEALTHWATCHPHARMACY

We had over 160 people respond to this question, the chart opposite gives an incite to some of the topics that were covered.

The majority of people stated that they use online NHS services and sites, apps and charities both online and over the phone as sources for information.

The use of magazine, newspaper and tv also featured high in the results.

Question 4: If possible please provide further information about which source(s) of information you use (provide names of apps,

websites, books, tv shows, community groups etc)Some of the responses to this question are included below:

BBC News when it covers health issues such as findings of surveys and research conclusions

Mindfulness class from Talk Plus Daily Mail Health pages General searches on google for health information Dr Mosley on TV YouTube clips on massage techniques after bimalleolar fracture Health segment on This Morning I look up conditions and treatments including self help advice on the NHS

and other websites Macular Society - every two monthly group meeting in Farnborough, emails

and website

Question 5: If you were considering going to Accident and Emergency, where would you seek advice or information before

making the decision to attend?

NHS 111 Friend or relative Social media

Healthwatch Website Pharmacist

999 NHS 111 online GP

Practice Nurse Did not answer *Other

From the chart opposite you can see that 42% of the panel would choose either NHS 111 or the NHS 111 online service to see advice before going to Accident and Emergency

We also have the panel members the option to add other ways that they seek information or advice, some examples of those are below

Common sense/ gut instinct/ own knowledge NHS direct We also had several people who said they

would still just go to A&E

Question 6: Thinking about your most recent experiences of health and care, please tell us one thing that worked well (please tell us

which service you are referring to)

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70% of those who responded to the survey gave a positive answer to this question.

As you can see from the chart opposite, the range of positive services that have been used by the panel has been categorised into over 35 areas.

The top 3 areas include their GP surgeries, NHS 111 and referrals.

Question 6: Thinking about your most recent experiences of health and care, please tell us one thing that worked well (please tell us

which service you are referring to)

Some of the responses to this question are included below:

111 for advice on when to go to hospital A&E correctly diagnosed and organised treatment for family member Being able to book a GP appointment and/or a prescription renewal online Eye Department - being seem promptly Flu jab at my local surgery. Quick, easy, painless and seen more or less on time Free blood and blood pressure check. Attended following notification from my

surgery. NHS Drop in centre at Upton Hospital. You may wait a little while but is

reassuring to know that you will be seen by a Doctor or Nurse and will be able to get an assessment and some likely next steps

The staff were very helpful and kind

Question 7: Thinking about your most recent experiences of health and care, please tell us one thing that could have been better

58% of those who responded to the survey gave an answer to this question.

As you can see from the chart opposite the top issues for panel members are: Appointments with the GP Waiting times across all areas

including referrals, A&E, appointments and also at the GP

Communication

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Question 7: Thinking about your most recent experiences of health and care, please tell us one thing that could have been better

Some of the responses to this question are included below:

A&E had to wait 3 hours to be seen so a reduction in waiting time to see a Dr would be great

Booking an appointment with the doctors surgery. Wait for appointments are very long

Contacting the hospital regarding a referral has been very frustrating. It’s very hard to get through to speak to the right person. get transferred all over the place and no one returns my calls

Having to drive to Frimley Park Hospital which can be very difficult also parking difficult and expensive

It would be nice to be able to pay online and then only have to pick up the medication instead of waiting in line to pay

Question 8 : What, if anything, stops you and your family from leading a healthy lifestyle?

Lack of access to technology that helps you improve health (e.g. apps and/or smart health devices)Did not answerA lack of moneyA lack of timeConflicting advice and information about healthy lifestylesA lack of interest or motivationA lack of self-esteemPoor body imageCaring responsibilitiesA lack of self-confidence to attend groups and activities in the communityA lack of support from national charities patient organisations and voluntary agencies e.g. AsthmaA lack of easy access to information about healthy lifestylesA lack of accessible healthy activities or safe outdoor spaces locallyA lack of support from GPs and health professionalsA lack of support from family and friendsNot knowing how to use technology to help improve healthDon't knowNothing stops me and my family from leading a healthy lifestyleNot understanding the information available about healthy lifestyles*Other

The top 5 things that stops panel members and their families from leading a healthy life are:

A lack of time Conflicting advice and information

about healthy lifestyles A lack of interest or motivation A lack of money

We also found that a large number of people stated that nothing stopped them or their families from leading a healthily lifestyle

Question 9 : If there was one thing that would help and support you and your family to live a healthy life, what would it be?

ACCESS TO HEALTH CARE

18%

AGE1%

CHILDCARE / FAMILY EVENTS

3%

DIET16%

GYM/ EXERCISE17%

HEALTH CHECK2%

INFORMATION 8%

LOCAL AMENITIES

4%

MINDSET3%

MONEY5%

OWN RESPONSIBILITY

8%

PARKING 1%

SUPPORT6%

TIME 8%

WEATHER0%

We had over 190 responses to this question the top things that panel members stated would help and support them and their family was

Access to more/free gym or exercise and

Information on their diet Access to health care either

by being able to get an appointment at the GP or mental health teams

Question 9 : If there was one thing that would help and support you and your family to live a healthy life, what would it be?

Some of the responses to this question are included below:

Make it easier to speak to or see a doctor A nutritionist who can chalk up a diet programme for healthy eating Absolute clarity and agreement between health professionals and

journalists/media commentators regarding advice to the general public Access to free/reduced cost gym membership All the support we need is to hand Definitely more time as I'm often in too late to cook a healthy meal. I often

skip meals completely and feel drained and tired more often than I should I am a carer so do not work in a professional sense any longer. Money is a

barrier, or lack thereof. Even eating healthily nowadays, with fresh fruit, vegetables, meat or fish comes at a premium!!

Question 10 : If there was one thing that you could do as an individual to help you and your family to live a healthy life, what

would it be?

ACCESS TO HEALTH CARE AGEALTERNATIVE HEALTH CARE DIETEMPLOYMENT EXERCISEINFORMATION LOCAL AMENITIESMINDSET NOTHINGSOCIALISE SUPPORTMORE TIME TRANSPORTWEIGHT LOSS WORK LOAD

We had over 190 people answer this question, the top responses to things that the members could do to help themselves and their families live a healthy life were relating to diet (35%) and exercise (25%)

We also found that 15% of those who responded stated that there was nothing or nothing more they could do to help them live a healthily life.

Question 10 : If there was one thing that you could do as an individual to help you and your family to live a healthy life, what

would it be?

Some of the responses to this question are included below:

Be interested, get out and do things hobbies sport etc. Be more determined to cook from scratch regularly Can't think of anything . I think we do lead a healthy lifestyle Encourage family exercise time Have more money to move to a private health system = private GP and

access to private healthcare I really don’t know short of cutting out our very moderate intake of alcohol

and crisps

Question 11 : In an average week which of the following would you normally do?

Walk or cycle for leisure Use home entertainment – watch TV or a film;

read a book Visit Pubs or Clubs Do mindfulness exercises Take part in a public body/committee/ community

organisation or activities (e.g. tenants association or allotment clear up)

Do team sports Generally relax for example have a warm bath Play games on a computer console or mobile

device Spend time outdoors in the natural world Do adventure sports

Visit family/friends Visit the cinema / Theatre / Live music concerts

event / sports as spectator Practice muscle relaxation techniques or

breathing techniques Listen to music Undertake spiritual activities such as praying or

meditating Do fitness activities running dancing athletics

multi sports swimming or racket sports Attend a class or club for example yoga

language class or book club Using your phone as entertainment / relaxation

(social media, news websites)

Below are the activities that we asked the panel members if they normally participated in on an average week.

Question 11 : In an average week which of the following would you normally do?

We found that the panel members stated that they participated in several of the activities either once or 2 or more times in the week. Below are the top 6 things that people did in the week:

Use home entertainment (watch TV or a film, read a book) – 3% did this once and 96% did this 2 or more times

Listen to music – 12% did this once and 81% did this 2 or more times Spending time outdoors in the natural world – 30% did this once and 60%

did this 2 or more times Visit family/friends – 40% did this once and 49% did this 2 or more times Walk cycle for leisure – 17% did this once and 68% did this 2 or more times Using your phone as entertainment/ relaxation – 12% did this once and

68% did this more that 2 times Generally relax for example have a warm bath – 34% did this once and

40% did this more than 2 times

Question 11 : In an average week which of the following would you normally do?

We found that the panel members stated that they participated in several of the activities either once or 2 or more times in the week.

Do fitness activities (running dancing athletics multi sports swimming or racket sports) – 13% did this once and 38% did this 2 or more times

Practice muscle relaxation techniques or breathing techniques – 21% did this once and 21% did this 2 or more times

Do mindfulness exercises – 16% did this once and 18% did this 2 or more times

Undertake spiritual activities such as praying or meditating – 13% did this once and 18% did this 2 or more times

Take part in a public body/committee/ community organisation or activities (e.g. tenants association or allotment clear up) – 19% did this once and 6% did this 2 or more times

Question 12 : If we held an event in your area to talk about health and wellbeing, where would you suggest we do this?

We had a good response to this question with over 195 people giving suggestions on where to hold events. Several of these locations are ones that have not been used before and are a good mix of suggestions across the Frimley Health and Care area.

These locations have been passed on to the relevant teams to try and ensure that alternative locations can be used.

What next?

Sharing the results of the survey with system leaders and commissioners of services to inform their work

Sharing the results of the survey with those that took part Publishing survey results on our website Learning from the experiences of sending the first survey Developing a second for early in 2020