COMMUTER RAIL SYSTEM

RIDERSHIP TRENDS

November 2012

Prepared by the Division of Strategic Capital Planning

January 2013

COMMUTER RAIL RIDERSHIP TRENDS November 2012

I. OVERVIEW Reported ridership (without free trips) in November 2012 is -3.3% lower than November 2011. Reported system ridership (including free Circuit-Permit trips) in November 2012 decreased by -3.2% compared to the same time period in 2011 and by -4.5% compared to October 2012. November 2012 had the same number of weekdays, Saturdays, and Sundays when compared to November 2011. Year-to-date ridership is -1.4% lower than the same time period in 2011.

November2010 2011 2012 10vs12 11vs12

Reported 6,449 6,920 6,691 3.8% -3.3%Free Trips 321 74 82 -74.5% 10.7%Total (Reported & Free) 6,771 6,994 6,773 0.0% -3.2%

Sep-Nov (Last 3 months) 20,568 21,142 20,621 0.3% -2.5%YTD (Year-to-Date) 75,047 76,258 75,158 0.1% -1.4%Last 12 Months 81,496 82,604 81,557 0.1% -1.3%

System RidershipPercent Change(in 000s)

Figure 1 (below) presents system ridership adjusted for calendar differences by month since 2002. The twelve-month rolling average is included to display the underlying trend in passenger use.

Figure 1: Calendar-Adjusted System Ridership(in thousands)

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2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012

Calendar-Adjusted 12-Month Rolling Average

Table 1 and Figure 2 (pg. 2) present calendar-adjusted monthly ridership totals for the Metra system.

2009 2010 2011 2012 09 vs. 10 10 vs. 11 11 vs. 12

January 6,848 6,649 6,586 6,677 -2.9% -0.9% 1.4%

February 6,602 6,366 6,349 6,296 -3.6% -0.3% -0.8%

March 6,848 6,676 6,738 6,862 -2.5% 0.9% 1.8%

April 6,682 6,667 6,741 6,723 -0.2% 1.1% -0.3%

May 6,817 6,811 6,886 6,746 -0.1% 1.1% -2.0%

June 7,134 7,195 7,330 7,077 0.9% 1.9% -3.5%

July 7,222 7,154 7,250 7,065 -0.9% 1.3% -2.6%

August 7,154 7,143 7,399 7,077 -0.1% 3.6% -4.4%

September 6,846 6,795 6,946 6,841 -0.8% 2.2% -1.5%

October 6,999 7,050 7,249 7,039 0.7% 2.8% -2.9%

November 6,765 6,737 6,955 6,744 -0.4% 3.2% -3.0%

December 6,337 6,174 6,376 -2.6% 3.3%

YTD 75,917 75,242 76,429 75,145 -0.9% 1.6% -1.7%

Annual Total 82,254 81,416 82,805 75,145 -1.1% 1.6% --

Table 1Metra System Passenger Trips by Month

(Adjusted for free trips & calendar differences)

Year-to-Year Percent ChangePassenger Trips (in 000's)

Figure 2: System Ridership Adjusted for free trips & calendar differences

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II. RIDERSHIP INFLUENCES

Many different factors influence day-to-day and year-to-year ridership trends. Some factors are within Metra’s control, such as service improvements, new stations, and marketing promotions. However, many more factors (such as weather, gas prices and the economy) that are outside of Metra’s direct control can influence ridership in a positive or negative manner. The following pages detail some of the factors believed to have influenced recent changes in year-to-year Metra ridership levels.

Calendar Differences – As shown on the table (below), November 2012 had the same number of weekdays, Saturdays, and Sundays when compared to November 2011.

Weekday Saturday Sunday/Holiday All Days2011 2012 Diff 2011 2012 Diff 2011 2012 Diff 2011 2012 Diff

Jan 21 21 0 4 4 0 6 6 0 31 31 0

Feb 19 21 2 4 4 0 5 4 -1 28 29 1

Mar 23 22 -1 4 5 1 4 4 0 31 31 0

Apr 21 21 0 5 4 -1 4 5 1 30 30 0

May 21 22 1 4 4 0 6 5 -1 31 31 0

Jun 22 21 -1 4 5 1 4 4 0 30 30 0

Jul 20 21 1 5 4 -1 6 6 0 31 31 0

Aug 23 23 0 4 4 0 4 4 0 31 31 0

Sep 21 19 -2 4 5 1 5 6 1 30 30 0

Oct 21 23 2 5 4 -1 5 4 -1 31 31 0

Nov 21 21 0 4 4 0 5 5 0 30 30 0

Line Upgrades/Extensions and Service Enhancements The following list includes significant line upgrades and service enhancements. The list below does not include minor schedule time adjustments.

BNSF - Major construction to accommodate the Belmont Road Grade Separation project near the Belmont Station in Downers Grove started in July 2010 and required the BNSF Line to be reduced from three tracks to two tracks near the Belmont Station. On July 12, 2010 the train schedule was adjusted because some express trains would no longer be able to pass local trains in the area, since the third main track would be unavailable. The third main track was restored in late Summer 2011. A new schedule went into effect on March 11, 2012. Only certain trains on the BNSF Line saw modifications. The adjustments affect both weekday and weekend trains with most of the proposed schedule adjustments affecting non-peak and weekend trains by two to five minutes. The grade separation project and related station-area platform and access improvements are scheduled for completion by March 2013. The new schedule reflects a return to more-normal BNSF commuter service, since remaining construction is largely peripheral to train operations.

Roadway Construction Projects

Congress Parkway Bridge Reconstruction Project – In April 2010, the Illinois Department of Transportation began the reconstruction of the Congress Parkway Bridge over the Chicago River. The eastbound section of the bridge was rehabilitated in late September 2011. Rehabilitation work on the westbound section of the bridge began in September 2011. All inbound and outbound lanes opened by mid-May

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2012. The following ramps were closed since April 2010 as part of the project: southbound Wacker and northbound Franklin Street to westbound Congress and eastbound Kennedy and northbound Dan Ryan Expressways to eastbound Congress. The newly configured Wacker Drive-Congress interchange is scheduled to open by late October 2012. Wacker Drive Reconstruction Project – In April 2010, the Chicago Department of Transportation began the reconstruction of the upper and lower levels of Wacker Drive between Randolph Street and Congress Parkway. During this project, Lower Wacker will be reduced to one lane in each direction and the Congress Parkway-Wacker Drive ramp will be closed until December 2012. Viaduct reconstruction of Upper Wacker Drive began in January 2011 at Randolph Street and will head south, resulting in intersection and block closings through the end of 2012. Periodic east-west bus re-routes will occur, and pedestrian routes over the river will be disrupted. Congress Parkway Improvement Project – In summer 2010, the Chicago Department of Transportation began their project to upgrade and improve Congress Parkway from Michigan Avenue to Wells Street with a number of streetscaping, pedestrian, and bicycle access improvements. Congress Parkway had been reduced to three lanes inbound (eastbound) and two lanes outbound (westbound) for most of the project with temporary, off-peak eastbound lane closures reducing the inbound side to two lanes. The project was completed in mid-summer 2012.

McCormick Place – During November, Marketing worked with the Radiological Society to provide Metra Electric service for attendees of RSNA 2012, their annual conference/trade show at McCormick Place, which resulted in 12,137 Zone-A one-way rides and revenues of $32,978 during their event (November 24-30). Also during November, McCormick Place staged several smaller events that may have contributed modestly to Metra Electric ridership: Anheuser Busch Sales meeting (November 4-7); Academy of Ophthalmology (November 9-13); and Academy of Religion (November 17-20). Additionally, Navy Pier hosted two conferences during November that may have generated ridership from throughout the region: Pinot Days Wine Fest (November 10-12) and Chocolate Fest, a public event (November 16-18). Earlier in the month, President Barack Obama celebrated his November 6 election win with an evening event at McCormick Place, drawing passengers from along the Metra Electric District. Metra Electric also benefited, along with Metra’s other lines, from increased ridership at Soldier Field on Bears’ game days: Sunday, November 11 with Houston and Sunday, November 25 with Minnesota. Downtown Activities – Chicago welcomed the start of the holiday season with multiple downtown events in November, most notably the annual Magnificent Mile Lights Festival, featuring a parade and entertainment (November 17) that drew more than one-half million spectators to Michigan Avenue. On this same day, Metra welcomed its riders coming into Ogilvie Transportation Center with a special holiday event. “All Aboard for the Holidays” treated passengers on select trains to cider and cookies as they traveled to Chicago as well as light jazz, holiday music, and children’s activities once they arrived at Ogilvie. Just a few days later, McDonalds sponsored the popular annual Thanksgiving

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Day Parade along State Street. The same day, the annual Kris Kindle Mart opened at Daley Plaza. These special events along with select “free” days at Shedd Aquarium (on Mondays and Tuesdays throughout November) and Museum of Science and Industry (November 5) as well as shopping, dining, theater and more generated ridership in Metra’s recreational segment throughout the month. And unlike last year, Metra offered a special weekend ticket for Thanksgiving and for the day after Thanksgiving which increased weekend ticket sales. Gas Prices - As shown on the table and graph (below), gas prices for November 2012 were $0.07 higher than the same period a year ago. The average retail price for a gallon of gasoline in November 2012 ($3.71) decreased $0.24 compared to October 2012 ($3.95).

Month 2008 2009 2010 2011 2012

Jan $3.27 $2.02 $2.96 $3.37 $3.69Feb $3.15 $2.02 $2.83 $3.42 $3.71Mar $3.37 $2.10 $2.93 $3.78 $4.33Apr $3.55 $2.21 $3.16 $4.20 $4.37May $4.00 $2.60 $3.21 $4.50 $4.20Jun $4.25 $2.98 $3.00 $4.28 $3.95Jul $4.34 $2.76 $2.95 $4.15 $3.83

Aug $4.10 $2.82 $3.03 $4.01 $4.30Sep $3.99 $2.74 $3.11 $3.96 $4.32Oct $3.60 $2.63 $3.06 $3.64 $3.95Nov $2.52 $2.62 $3.16 $3.64 $3.71Dec $1.74 $2.56 $3.20 $3.51Avg $3.49 $2.51 $3.05 $3.87 $4.03

Cook County Average Gas Prices

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Reported Rolling 12-Month Avg

Economy - As shown on the table and graph (below), the number of persons employed in the six-county area for November 2012 increased 1.8% compared to November 2011.

Month 2008 2009 2010 2011 2012 10 vs. 11 11 vs. 12Jan 4,149 3,925 3,784 3,853 3,834 1.8% -0.5%Feb 4,161 3,891 3,806 3,862 3,886 1.5% 0.6%Mar 4,168 3,878 3,833 3,887 3,881 1.4% -0.1%Apr 4,180 3,887 3,876 3,889 3,896 0.3% 0.2%May 4,157 3,894 3,879 3,868 3,915 -0.3% 1.2%Jun 4,168 3,934 3,886 3,913 3,954 0.7% 1.1%Jul 4,141 3,951 3,903 3,892 3,961 -0.3% 1.8%

Aug 4,090 3,902 3,889 3,889 3,928 0.0% 1.0%Sep 4,072 3,860 3,905 3,894 3,984 -0.3% 2.3%Oct 4,014 3,862 3,907 3,867 3,989 -1.0% 3.1%Nov 4,029 3,882 3,946 3,880 3,952 -1.7% 1.8%Dec 4,000 3,835 3,938 3,890 -1.2%

annual avg 4,111 3,892 3,879 3,882 3,925 0.1% 1.1%

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Reported 12 Month Average

Source: Illinois Dept. of Employment Security

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Office Occupancy - The graph (below) provides occupancy rates for downtown Chicago and suburban locations. In the Third Quarter of 2012, downtown Chicago posted an 85.2% office occupancy rate, which is the same as the previous quarter (85.2%). The suburbs posted a 77.8% office occupancy rate, which is down from last quarter (78.7%).

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Series1 Series2Source: CB Richard Ellis

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III. RIDERSHIP Table 2 (pg. 12) presents reported rail line ridership for three time periods (month, year-to-date, and last 12 months) for the last two years based on reported ticket sales. The table also shows the total reported ridership plus the free trips (senior and Circuit Permit) provided. Examining November ridership by line, the lines serving the South region are down by -4.6% from last year, the West region is down by -2.0%, and the North region is down by -3.3%. A system summary of ridership by fare zone for November 2012 and the September 2012 – November 2012 period is provided on Table 3 (pg. 13). Figure 3 and Table 4 (pg. 14) provide data on average passenger trip length. Passenger load counts taken by conductors are useful in monitoring changes in ridership by time-of-day. Load counts are taken before the first stop on outbound trains and after the last stop before entering the downtown on inbound trains. Table 5 presents average daily conductor load counts by service period for September 2012 – November 2012 (pg. 15). Table 6 presents capacity utilization by service period for September 2012 – November 2012 (pg. 15).

Seniors Ride Free Program – Governor Quinn signed legislation on February 14, 2011 limiting senior free rides on CTA, Metra, and Pace to only low-income seniors, age 65 or older. Metra coordinated with the RTA, CTA, and Pace on incorporating these program changes. The new changes to the program went into effect on September 1, 2011. Metra’s grace period expired September 6, 2011, thus only free circuit-permit rides were counted beginning on that date. Seniors were no longer counted separately, given the fact that they were now either circuit-permit card holders or reduced-fare card holders. Given these changes, Metra provided 2.5 million free senior trips in 2011, which was a 27% decrease over 2010. The table (below) presents the average daily conductor load counts for “Seniors Ride Free” trips by service period as well as the total number of “Seniors Ride Free” trips recorded for the month.

Seniors Riding Free

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec2011

Avg Wkday 12,263 12,298 12,830 13,047 13,822 14,639 14,326 14,288 840Avg Sat 2,918 3,274 3,435 3,617 3,514 4,434 4,032 4,374 647

Avg Sun/Hol 1,795 1,769 2,166 2,289 2,258 2,635 2,606 2,556 817

Typical week 66,028 66,535 69,752 71,140 74,882 80,266 78,267 78,371 5,666

Total Reported 279,964 255,609 317,496 301,226 317,868 350,341 322,312 356,347 24,322Does not include South Shore. P :\ RIDE\ S e niorsRidingFre e \ [S eniorsTbls_NoLinks.xls]S e niorsCurre nt _ToD&DoW

Seniors riding FreeProgram discontinued on9/1/11; grace period for

program expired on9/6/11.

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Circuit-Breaker-Permit Holders Riding Free Program – Illinois lawmakers approved and Governor Blagojevich signed into law Senate Bill 1920 in September 2008. This Bill allowed free trips on fixed-route transit to riders issued a “Circuit Permit” as part of the new People with Disabilities Ride Free Program. The legislation requires free trips on fixed-route and regularly scheduled transit in the RTA’s service region be made available to any Illinois resident who enrolled as a person with a disability in the Illinois Circuit Breaker program. The People with Disabilities Ride Free Program officially began on October 24, 2008. As of September 6, 2011, please note that the number of “Circuit Permit” trips now included the low-income seniors who qualified for the program (see Seniors Ride Free Program for further explanation). Given these changes, Metra provided over 735,000 free circuit-permit trips in 2011, which was a 49% increase over 2010. The table (below) presents the average daily conductor load counts for “Circuit-Permit” trips by service period as well as the total number of “Circuit-Permit” trips recorded for the month. The graph following shows the total number of “Circuit-Permit” trips by month between 2008 and 2012.

Circuit-Breaker-Permit Holders Riding Free

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec2011

Avg Wkday 1,648 1,735 2,050 2,035 2,251 2,126 2,303 2,581 3,570 3,441 3,005 2,957Avg Sat 761 838 852 1,074 968 1,123 1,179 1,302 1,475 1,649 1,383 1,315

Avg Sun/Hol 408 425 543 620 611 723 742 827 1,070 1,159 1,063 1,047

Typical week 9,411 9,938 11,648 11,871 12,833 12,477 13,435 15,033 20,395 20,012 17,473 17,149

Total Reported* 40,109 38,444 52,742 50,594 54,803 54,159 56,404 67,873 86,219 86,297 73,961 73,917Revenue Loss** $70,191 $67,277 $92,299 $88,540 $95,905 $94,778 $98,707 $118,778 $150,883 $151,020 $129,432 $129,355

2012Avg Wkday 2,827 2,924 3,053 3,152 3,090 3,274 3,184 3,276 3,547 3,468 3,334 #DIV/0!

Avg Sat 1,231 1,308 1,468 1,447 1,375 1,676 1,584 1,666 1,730 1,450 1,541 #DIV/0!

Avg Sun/Hol 805 966 948 942 1,008 1,092 1,058 1,134 1,164 1,125 1,141 #DIV/0!

Typical week 16,171 16,892 17,683 18,150 17,830 19,137 18,563 19,179 20,631 19,913 19,349 #DIV/0!Total Reported* 69,123 70,491 78,307 76,694 78,507 81,498 79,551 86,543 83,034 90,053 81,871 0Revenue Loss** $120,965 $140,982 $156,614 $153,388 $157,014 $162,996 $159,102 $173,086 $166,068 $180,106 $163,742 $0

*Includes low-income seniors as of 9/6/11. P :\ RIDE\ Circ P ermsRidingFree \ [Circ P e rmsTbls_NoLinks.xls]CircP e rmsCurrent _ToD&DoW

**Revenue loss based on zone pair A-E reduced one-way fare.

System Circuit-Breaker-Permit Holders Riding Free by Month, 2008-2012

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2008 2009 2010 2011 2012Note: Includes low-income seniors as of 9/6/11.

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Reduced-Fare Sales – In collaboration with the RTA’s Reduced-Fare Permit Program, Metra allows qualified users to ride Metra at a reduced rate. The following types of users are eligible to receive a reduced-fare permit through the RTA’s Reduced-Fare Permit Program and hence Metra is eligible for reimbursement of the lost revenue by IDOT.

All senior citizens who are within three weeks of their 65th birthday or older (see Seniors Ride Free Program for further information)

Medicare card recipients receiving Social Security benefits People with disabilities who receive Social Security benefits Veterans with disabilities who receive Service-connected disability benefits People with disabilities whose doctors validate their disability Full-time students enrolled in an accredited grade school or high school with a

valid letter of certification from their school (on school stationery) or a valid school I.D. bearing the student's name, school name and authorized signature.

Metra also offers reduced-fare tickets to children ages 7 to 11 (saves 50 percent over one-way fares) and to U.S. military personnel (may purchase one-way or ten-ride tickets at a reduced fare provided they present proper military identification indicating they are on active duty). Through January 31, 2012, young adults (ages 12-17) also received a half fare on weekends and holidays. The table below shows all reduced-fare ticket sales by month for 2011 and 2012.

Monthly Ten-Ride One-Way Conductor1 Monthly Ten-Ride One-Way ConductorJanuary 727 5,479 26,528 N/A 2,621 11,231 44,286 43,093February 688 4,840 23,897 N/A 2,778 12,409 38,843 42,756March 754 5,905 41,313 N/A 3,082 13,012 68,066 52,171April 678 5,396 40,747 N/A 2,890 12,222 52,883 48,232May 747 5,940 35,255 N/A 2,988 12,640 52,137 50,788June 521 6,568 70,761 N/A 2,729 12,899 94,982 64,630July 654 5,507 67,177 44,588 2,767 12,115 100,194 59,564August 553 11,088 65,147 41,496 2,699 13,453 96,684 57,645

September2 2,780 15,090 47,003 48,632 3,161 11,573 43,237 41,702October 2,919 15,039 53,437 52,148 3,421 14,153 49,188 47,424November 2,807 14,023 53,480 50,999 3,236 12,423 50,284 44,990December 2,425 10,559 74,158 55,879Totals 16,253 105,434 598,903 293,742 32,372 138,130 690,784 552,995

2011 2012Reduced-Fare Ticket Sales (2011-2012)

1Starting in July 2011, the new Revenue Accounting system began providing a more accurate breakdown of reduced-fare tickets sold on the train. 2Seniors Ride Free Program discontinued on 9/1/11; grace period for program expired on 9/6/11.

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Police Officer and Firefighter Free Rides – Currently, Chicago-area uniformed police officers from any municipality, including sheriff’s deputies, bailiffs, and corrections officers, and Chicago firefighters are allowed free transportation on Metra. These free rides are not reimbursed by the State of Illinois. Metra conductors began recording the number of free rides taken by these uniformed police officers and firefighters as of April 2, 2012. The table (below) presents the average daily conductor load counts for “Police Officer and Firefighter” trips by service period as well as the total number of “Police Officer and Firefighter” trips recorded for the month.

Police Officers and Firefighters in Uniform Riding Free

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec2012

Avg Wkday #DIV/0! #DIV/0! #DIV/0! 75 194 214 286 208 252 264 253 #DIV/0!Avg Sat #DIV/0! #DIV/0! #DIV/0! 5 46 29 212 38 16 25 13 #DIV/0!

Avg Sun/Hol #DIV/0! #DIV/0! #DIV/0! 2 49 27 53 30 24 13 17 #DIV/0!

Typical week #DIV/0! #DIV/0! #DIV/0! 384 1,062 1,128 1,697 1,107 1,302 1,358 1,293 #DIV/0!

Total Reported 0 0 0 1,614 4,684 4,755 7,179 5,050 5,018 6,226 5,442 0Revenue Loss* $0 $0 $0 $6,079 $17,666 $18,081 $27,359 $19,323 $18,830 $23,500 $20,383 $0

*Revenue loss based on average fare calculated from total passenger trips and passenger revenue by month. P :\ RIDE\ P oliceFireRidingFre e \ [P olice FireTbls_NoLinks.xls]P oliceFireCurre nt _ToD&DoW

Most recent month's data from TOPS 12/07/12

Accessible Equipment Use – All trains became fully accessible (at least one accessible car per train) in May 1998; however, some individual stations are not yet fully accessible. The chart (below) presents the number of trips utilizing the lift by month since 2007.

Trips Utilizing Accessible Equipment

0500

1,0001,5002,0002,5003,0003,5004,000

2007 2008 2009 2010 2011 2012

Bike Program – On June 1, 2005, Metra implemented the Bikes on Trains program allowing three bikes in each diesel rail accessible car and two bikes per car on the Metra Electric District. Bikes are allowed on weekday off-peak trains, including reverse commute trains, and on all weekend trains. In April 2010, the program was expanded to allow five bikes in each diesel rail accessible car (two bikes per car remain allowed on the Metra Electric District). Some blackout dates apply for special events that typically generate higher ridership, e.g., Taste of Chicago. The table (below) shows the average usage by month for the program. Bicycles Carried

Jan Feb Mar Apr May Jun Jul Aug2011

Sep Oct Nov Dec

Avg Wkday 358 335 540 657 883 822 1,060 1,142Avg Sat 210 243 347 532 655 806 895 547

Avg Sun/Hol 127 134 248 408 591 617 564 444

Typical week 2,125 2,053 3,293 4,227 5,660 5,531 6,760 6,698

Total Reported 9,111 8,009 14,793 18,099 24,705 23,767 29,065 30,212012

1,056 1,008 761 600907 863 507 328749 666 399 271

6,936 6,567 4,710 3,598

6 29,548 28,804 20,002 15,593

Avg Wkday 535 571 779 863 955 1,257 1,045 1,13Avg Sat 261 313 498 600 563 1,071 802 598

Avg Sun/Hol 206 262 472 519 587 893 693 379

Typical week 3,143 3,432 4,864 5,436 5,922 8,248 6,723 6,647

Total Reported 13,520 14,300 21,510 23,125 26,185 35,320 29,323 29,99Does not include South Shore. P :\

4 1,128 1,013 810 #####881 668 554 #####741 571 448 #####

7,261 6,302 5,051 #####

0 30,277 28,247 21,463 0RIDE\ Bike sCa rried\ [Bike sCar rie dTbls_NoLinks.xls]BikesCa rr ie dCurre nt _ToD&DoW

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Comparison of Actual vs. Budgeted Passenger Trips -- Each year as part of the budgeting process, monthly passenger trips for upcoming years are forecasted. The table below portrays 2011 actual, 2012 budgeted, and 2012 actual passenger trips on the Metra system. For the month of November 2012, passenger trips are 1.1% favorable to budget, and for the year-to-date (YTD) passenger trips are 0.9% favorable to budget.

Month 2011 Actual 2012 Budget 2012 Actual % ChgJAN 6,547,470 6,476,757 6,637,767 2.5%FEB 6,230,503 6,158,345 6,371,315 3.5%MAR 6,816,818 6,743,197 6,856,410 1.7%APR 6,718,778 6,646,215 6,693,917 0.7%MAY 6,844,928 6,770,871 6,791,917 0.3%JUN 7,401,233 7,319,575 7,055,741 -3.6%JUL 7,111,574 7,039,035 7,017,213 -0.3%AUG 7,445,380 7,002,221 7,112,666 1.6%SEP 7,030,828 6,804,245 6,756,200 -0.7%OCT 7,117,006 6,844,475 7,091,054 3.6%NOV 6,993,733 6,697,501 6,773,315 1.1%DEC 6,399,378 6,277,588 YTD 76,258,248 74,502,434 75,157,513 0.9%Annual Total 82,657,626 80,780,022 -- --

Passenger Trips (Reported + Free): Actual vs. Budget*

*January-June 2012 budgeted passenger trips are based on a projected -1.08% declineapplied to actual January-June 2011 data. July-December 2012 budgeted passenger tripsare based on the previously forecasted July-December 2011 data.

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November 2011 vs 2012 2011 vs 2012

2011 2012 %Change 2011 2012 %ChangeBNSF 1,386,710 1,352,510 -2.5% 1,397,293 1,364,019 -2.4%Electric Lines 841,236 796,129 -5.4% 858,689 814,585 -5.1%Heritage 59,672 56,843 -4.7% 59,679 56,864 -4.7%Milw-N 591,439 571,056 -3.4% 595,765 575,488 -3.4%Milw-W 573,656 551,303 -3.9% 581,041 562,435 -3.2%North Central 148,993 140,417 -5.8% 149,502 141,050 -5.7%Rock Island 727,956 691,694 -5.0% 734,366 699,291 -4.8%SouthWest 218,266 213,878 -2.0% 219,038 214,506 -2.1%UP-N 770,025 750,571 -2.5% 781,473 761,932 -2.5%UP-NW 932,855 899,331 -3.6% 941,567 909,092 -3.4%UP-W 668,965 667,713 -0.2% 675,321 674,054 -0.2%SYSTEM 6,919,772 6,691,444 -3.3% 6,993,733 6,773,315 -3.2%

January-November 2011 vs 2012 2011 vs 2012

2011 2012 %Change 2011 2012 %ChangeBNSF 14,831,127 15,023,604 1.3% 15,292,433 15,138,992 -1.0%Electric Lines 8,851,382 8,738,580 -1.3% 9,233,394 8,945,081 -3.1%Heritage 642,304 630,397 -1.9% 651,678 631,534 -3.1%Milw-N 6,198,883 6,315,661 1.9% 6,476,324 6,369,395 -1.7%Milw-W 6,166,085 6,235,829 1.1% 6,518,248 6,346,986 -2.6%North Central 1,504,643 1,562,778 3.9% 1,553,671 1,571,409 1.1%Rock Island 7,728,048 7,764,778 0.5% 7,918,931 7,844,451 -0.9%SouthWest 2,301,867 2,331,921 1.3% 2,358,780 2,339,223 -0.8%UP-N 8,155,837 8,271,479 1.4% 8,757,409 8,394,948 -4.1%UP-NW 9,630,898 10,079,051 4.7% 10,183,987 10,188,558 0.0%UP-W 7,060,086 7,327,766 3.8% 7,313,395 7,386,939 1.0%SYSTEM 73,071,158 74,281,841 1.7% 76,258,248 75,157,513 -1.4%

Last 12 10-11 vs 11-12 10-11 vs 11-12

Months 2010-2011 2011-2012 %Change 2010-2011 2011-2012 %ChangeBNSF 16,048,237 16,291,265 1.5% 16,559,796 16,417,460 -0.9%Electric Lines 9,599,380 9,516,073 -0.9% 10,018,410 9,740,428 -2.8%Heritage 696,488 685,742 -1.5% 706,961 686,885 -2.8%Milw-N 6,699,625 6,848,572 2.2% 7,008,909 6,906,805 -1.5%Milw-W 6,654,998 6,761,661 1.6% 7,044,935 6,880,700 -2.3%North Central 1,620,506 1,694,338 4.6% 1,674,876 1,703,567 1.7%Rock Island 8,375,414 8,438,298 0.8% 8,587,476 8,524,111 -0.7%SouthWest 2,490,428 2,530,206 1.6% 2,553,172 2,538,180 -0.6%UP-N 8,850,499 8,944,866 1.1% 9,505,619 9,079,792 -4.5%UP-NW 10,396,354 10,939,476 5.2% 11,009,790 11,057,008 0.4%UP-W 7,653,799 7,956,808 4.0% 7,934,432 8,021,958 1.1%SYSTEM 79,085,727 80,607,302 1.9% 82,604,375 81,556,891 -1.3%

P:\RIDE\Rprt_xls\[RIDETAB.XLS]A

Table 2: Passenger Trips by Rail LineLine estimates beginning in August 2010 may be affected by the implementation of a new revenue accounting system, which provides more precise line breakdowns

than our previous systems were able to provide.

Reported Reported & Free Trips

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November 2011 vs. November 2012ZonePair Miles 2011 2012 Change % Change 2011 2012AA 0-5 24,304 22,099 -2,205 -9.1% 0.4% 0.3%AB 5-10 512,256 496,645 -15,611 -3.0% 7.4% 7.4%AC 10-15 884,137 860,249 -23,888 -2.7% 12.8% 12.9%AD 15-20 1,096,318 1,079,265 -17,053 -1.6% 15.8% 16.1%AE 20-25 1,425,433 1,391,196 -34,237 -2.4% 20.6% 20.8%AF 25-30 859,877 821,456 -38,421 -4.5% 12.4% 12.3%AG 30-35 533,455 510,019 -23,436 -4.4% 7.7% 7.6%AH 35-40 462,286 433,724 -28,562 -6.2% 6.7% 6.5%AI 40-45 156,484 141,829 -14,655 -9.4% 2.3% 2.1%AJ 45-50 30,677 27,608 -3,069 -10.0% 0.4% 0.4%AK 50-55 36,846 32,771 -4,075 -11.1% 0.5% 0.5%AM 60-65 9,812 9,237 -575 -5.9% 0.1% 0.1%Intermediate* 295,552 274,235 -21,317 -7.2% 4.3% 4.1%Conductor 382,553 317,812 -64,741 -16.9% 5.5% 4.7%Group 3,370 13,030 9,660 286.6% 0.0% 0.2%

Weekend Ticket 216,318 296,091 79,773 36.9% 3.1% 4.4%Total 6,919,772 6,691,444 -228,328 -3.3% 100.0% 100.0%

Last Three Months

Zone

Pair Miles 2011 2012 Change % Change 2011 2012

AA 0-5 77,662 69,410 -8,252 -10.6% 0.4% 0.3%AB 5-10 1,547,383 1,501,764 -45,619 -2.9% 7.4% 7.4%AC 10-15 2,644,870 2,597,010 -47,860 -1.8% 12.7% 12.8%AD 15-20 3,294,500 3,281,925 -12,575 -0.4% 15.8% 16.1%AE 20-25 4,287,888 4,234,065 -53,823 -1.3% 20.5% 20.8%AF 25-30 2,581,140 2,502,916 -78,224 -3.0% 12.4% 12.3%AG 30-35 1,606,177 1,546,326 -59,851 -3.7% 7.7% 7.6%AH 35-40 1,389,256 1,325,679 -63,577 -4.6% 6.7% 6.5%AI 40-45 470,568 431,483 -39,085 -8.3% 2.3% 2.1%AJ 45-50 90,705 85,442 -5,263 -5.8% 0.4% 0.4%AK 50-55 109,303 100,277 -9,026 -8.3% 0.5% 0.5%AM 60-65 29,307 27,845 -1,462 -5.0% 0.1% 0.1%Intermediate* 900,201 842,890 -57,311 -6.4% 4.3% 4.1%Conductor 1,130,151 1,014,048 -116,103 -10.3% 5.4% 5.0%Group 6,854 16,556 9,702 141.6% 0.0% 0.1%Weekend Ticket 732,998 880,074 147,076 20.1% 3.5% 4.3%Total 20,870,768 20,365,611 -505,157 -2.4% 100.0% 100.0%

*Trips that do not begin or end in Fare Zone A.

Note: Free trips and refunds are not included.

Table 3

System Ridership by Fare Zone

Percent Share

Percent Share

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Table 4Passenger Miles & Average Trip Length by Rail Line

January-November

Line Passenger Miles (in 000's) % Chng Average Trip Length2011 2012 Change % Chng in Trips 2011 2012 % Chng

BNSF 353,336 355,351 2,015 0.6% 1.3% 23.82 23.65 -0.7%

Electric Lines 173,640 172,726 -914 -0.5% -1.3% 19.62 19.77 0.8%

Heritage 18,141 17,714 -427 -2.4% -1.9% 28.24 28.10 -0.5%

Milw-North 143,732 147,304 3,572 2.5% 1.9% 23.19 23.32 0.6%

Milw-West 151,416 154,655 3,238 2.1% 1.1% 24.56 24.80 1.0%

North Central 48,044 49,708 1,663 3.5% 3.9% 31.93 31.81 -0.4%

Rock Island 165,142 166,273 1,131 0.7% 0.5% 21.37 21.41 0.2%

SouthWest 43,710 44,504 794 1.8% 1.3% 18.99 19.08 0.5%

UP-North 148,656 145,405 -3,251 -2.2% 1.4% 18.23 17.58 -3.6%

UP-NW 245,864 257,187 11,323 4.6% 4.7% 25.53 25.52 0.0%

UP-West 157,092 164,448 7,356 4.7% 3.8% 22.25 22.44 0.9%System* 1,648,774 1,675,275 26,501 1.6% 1.7% 22.56 22.55 0.0%

*Does not include free trips. P:\RIDE\Rprt_xls\[TripDistance.xls]A

Figure 3

Line estimates beginning in August 2010 may be affected by the implementation of a new revenue accounting system, which provides more precise line breakdowns than our previous systems were able to provide.

Metra System* Average Trip Distance(Rolling 3-Month Averages)

21.2

21.4

21.6

21.8

22.0

22.2

22.4

22.6

22.8

23.0

23.2

23.4

2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012

Mile

s

*Does not include free trips

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Table 5

Passenger Loads % Change Share of Total*Service Period 2010 2011 2012 10 vs 12 11 vs 12 10 11 12

Average Weekday

Peak Period/Peak Direction 226,400 231,900 226,100 -0.1% -2.5% 75% 75% 75%Peak Period/Reverse Direction 21,400 22,200 21,900 2.3% -1.4% 7% 7% 7%Midday 35,200 35,900 35,300 0.3% -1.7% 12% 12% 12%Evening 18,500 20,500 19,500 5.4% -4.9% 6% 7% 6%Total Weekday 301,500 310,500 302,800 0.4% -2.5% 100% 100% 100%

Typical Week with Five Weekdays

Weekday Peak Per/Peak Dir 1,132,000 1,159,500 1,130,500 -0.1% -2.5% 70% 69% 69%Weekday Off-Peak 375,500 393,000 383,500 2.1% -2.4% 23% 24% 24%Saturday 69,600 71,400 70,500 1.3% -1.3% 4% 4% 4%Sunday 43,400 45,400 43,200 -0.5% -4.8% 3% 3% 3%

Total Week 1,620,500 1,669,300 1,627,700 0.4% -2.5% 100% 100% 100%

Total Off-Peak 488,500 509,800 497,200 1.8% -2.5% 30% 31% 31%*Percentages may not add up to 100 due to rounding.

% Capacity Utilization % ChangeService Period 2010 2011 2012 10 vs 12 11 vs 12

Average Weekday

Peak Period/Peak Direction 72.3% 74.2% 72.6% 0.3% -1.6%Peak Period/Reverse Direction 34.1% 38.6% 38.7% 4.6% 0.2%Midday 45.8% 49.7% 49.6% 3.8% -0.1%Evening 29.0% 35.9% 34.9% 5.9% -0.9%Total Weekday 58.4% 62.2% 61.2% 2.8% -1.0%

Typical Week with Five Weekdays

Weekday Peak Per/Peak Direction 72.3% 74.2% 72.6% 0.3% -1.6%Weekday Off-Peak 36.9% 42.0% 41.8% 4.9% -0.3%Saturday 39.5% 41.3% 41.2% 1.7% -0.1%Sunday 44.7% 45.8% 44.9% 0.2% -0.9%

Total Week 56.8% 60.3% 59.3% 2.6% -0.9%

Total Off-Peak 37.9% 42.3% 42.0% 4.1% -0.3%

September - October - November

System Passenger Loads by Service PeriodSeptember - October - November

Table 6

System Capacity Utilization by Service Period

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IV. TICKET SALES Table 7 (pg. 19) provides a breakdown by rail line of November sales by ticket type for 2011 and 2012. Estimated ridership and revenue data are shown on Table 8 (pg. 20) according to ticket type for September 2012 – November 2012. Table 9 (pg. 20) breaks down the September 2012 – November 2012 ticket sales by method of purchase, which includes station (agents and vending machines), Ticket-by-Mail, Ticket-by-Internet, conductor sales on-train, and Commuter Benefit. The Commuter Benefit Program includes tickets distributed through the workplace by private concerns, including WageWorks. Table 9 also includes the percent change from the same period a year ago. Fare Increase & Changes to Ticket Policies – In November 2011, the Metra Board of Directors approved a 25.1% fare increase and ticket policy changes to be effective February 1, 2012. The following changes in ticket policies became effective February 1, 2012:

One-way tickets purchased on or after February 1, 2012 are only valid for 14 days. There are no refunds for one-way tickets.

Effective February 1, 2012, the ten-ride ticket discount was reduced from 20% to 10%. Ten-ride tickets remain valid for one year from the date of purchase. Ten-ride tickets are refundable three months from the date of purchase. For refunds on partially used ten-ride tickets, the cost of a one-way ticket for the specific zone-pair combination is deducted for each ride taken. After the 9th ride has been used, the tickets are no longer eligible for refund. Refunds on ten-ride tickets are subject to a $5.00 handling fee per transaction.

Effective February 1, 2012, monthly tickets are only valid for the month issued, and they are no longer accepted as transportation through noon on the first business day of the following month. Refunds on monthly tickets are subject to a $5.00 handling fee per transaction.

To minimize revenue losses from ticket stockpiling, all ten-ride and one-way tickets purchased between November 12, 2011 (the day after the fare increase was announced) and January 31, 2012 (the day before the fare increase) were valid only through February 29, 2012. Unused tickets were reimbursed according to the refund policy in effect at the time of purchase. Also under the new ticket policies, the Metra subsidies on Link-Up passes ended on February 1, 2012. Metra previously subsidized Link-Up passes by $6.00. Riders now pay $45 for the Link-Up passes as of February 1, 2012. Credit Card Sales – On September 9, 2009, Metra launched its new website that offered new features and enhancements to bring added convenience to customers. Monthly and ten-ride tickets can be purchased on Metra’s website with a credit card, and the tickets are mailed to the customers’ homes within three business days. Monthly tickets need to be ordered by the 24th of each month in order to guarantee delivery by the 1st of the next month. Up to two monthly tickets and three ten-ride tickets can be purchased per transaction. Customers with RTA Special User Permits can also order their reduced fare tickets, and Link-Up and PlusBus tickets can also be purchased on-line.

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Metra began accepting credit cards (Visa, MasterCard, American Express, and Discover) and debit cards (with Visa or MasterCard logos) at the LaSalle Street, Millennium, and Van Buren Street Stations on January 11, 2010 and at Chicago Union Station and Ogilvie Transportation Center on January 18, 2010. Seventy-six outlying stations where an agent is on duty and new ticket vending machines at the 14 busiest Metra Electric District stations began accepting credit and debit cards on February 8, 2010. On March 9, 2012, new ticket vending machines were also placed at LaSalle Street Station, Ogilvie Transportation Center, and Chicago Union Station. The table below shows credit card sales by ticket type for 2011 and 2012. The second table following shows the number of tickets sold at each of the five downtown stations beginning January 2012. Please note that monthly ticket sales are reported based on the month the ticket was valid, not the date the ticket was purchased (e.g. a March monthly ticket purchased on February 22 is reported as a March sale). Credit/Debit Card Sales -- Number of Tickets Sold

2011

Ticket Type Jan Feb Mar Apr5

May Jun Jul Aug Sep Oct Nov Dec

Internet Sales1

Monthly2 3,941 4,128 4,143 4,184 3,973 4,142 4,210 4,059 4,698 4,698 4,616 4,195Ten-Ride 4,588 3,923 5,296 4,396 4,720 4,898 4,202 5,387 5,522 5,441 6,277 3,846

Station Sales3

Monthly2 18,833 19,303 21,272 23,093 22,784 23,539 23,988 24,226 27,621 29,247 27,702 22,984Ten-Ride 59,103 52,436 47,807 62,390 68,079 78,936 72,832 87,208 82,345 84,500 85,847 70,603

One-Way/Weekend 24,154 25,551 32,302 54,321 67,268 105,587 117,796 124,581 82,645 85,399 88,503 102,792

Ticket Vending Machines4

Monthly2 517 458 623 608 661 627 494 607 772 803 844 664Ten-Ride 3,565 3,519 3,982 3,830 4,322 4,738 4,419 4,741 4,544 5,218 5,250 4,284One-Way 6,696 7,220 8,901 9,363 10,209 13,313 14,136 12,449 10,760 10,765 10,681 11,533Weekend 1,006 1,345 982 1,181 1,080 1,285 2,598 1,445 1,333 1,504 1,535 1,712

Total 122,403 117,883 125,308 163,366 183,096 237,065 244,675 264,703 220,240 227,575 231,255 222,613

2012

Ticket Type Jan Feb Mar Apr5

May Jun Jul Aug Sep Oct Nov Dec

Internet Sales1

Monthly2 4,382 4,304 4,471 4,312 4,312 4,250 4,153 4,193 4,403 4,470 4,346Ten-Ride 5,392 4,995 4,285 3,527 4,265 4,261 3,916 4,460 3,990 4,592 4,509

Station Sales3

Monthly2 26,599 27,169 29,295 27,337 25,886 25,921 24,938 24,781 26,284 28,276 27,075Ten-Ride 90,351 80,845 81,907 73,277 74,480 76,699 77,593 80,151 71,906 81,464 73,604

One-Way/Weekend 82,997 79,257 111,882 95,897 109,447 139,646 159,869 165,535 110,110 112,883 110,879

Ticket Vending Machines4

Monthly2 826 831 836 3,183 3,613 4,036 3,906 4,238 4,470 5,240 4,526Ten-Ride 6,092 4,948 10,837 16,526 18,139 20,893 21,728 24,507 22,872 27,314 23,769One-Way 10,824 10,886 28,003 31,841 35,210 46,618 46,621 50,830 42,017 41,003 41,069Weekend 981 1,118 3,040 2,936 2,407 4,435 4,335 3,773 5,979 3,432 3,738

Total 228,444 214,353 274,556 258,836 277,759 326,759 347,059 362,468 292,031 308,674 293,5151Ticket-by-Internet Sales via credit card and debit began on September 9, 2009.2Monthly ticket sales are reported based on the month the ticket is valid, not the date the ticket was sold. 3On January 11, 2010, LaSalle Street Station, Millennium Station, and Van Buren Station, and January 18, 2010, Chicago Union Station and Ogilvie Transportation Center, and February 8, 2010, all 76 outlying stations where an agent is on duty began accepting credit and debit cards.4 New ticket vending machines (TVMs) at the 14 busiest Metra Electric District stations began accepting credit and debit cards on February 8, 2010. New TVMs were also placed at LaSalle St. Station, Ogilvie Transportation Center, and Chicago Union Station on March 9, 2012.5 Tickets sold by credit card at the stations beginning in April 2011 may be affected by the implementation of a new revenue accounting system, which provides more precise breakdowns than our previous systems were able to provide.

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Total Number of Tickets Sold at Credit Card TVMs in Downtown Stations

2012

Station Ticket Type Jan Feb Mar1 Apr May Jun Jul Aug Sep Oct Nov DecLaSalle Street Station

Monthly 10 79 158 180 262 233 240 335 251Ten-Ride 258 508 689 901 958 1,020 1,003 1,268 1,055One-Way 862 1,264 1,703 2,339 2,366 2,193 2,102 1,738 2,132Weekend 67 190 157 218 236 147 301 142 186

Millennium StationMonthly 182 259 311 252 288 230 187 243 220 336 358

Ten-Ride 2,099 1,531 1,487 1,822 1,661 1,391 1,503 1,531 1,839 2,230 2,102One-Way 2,782 2,956 3,405 3,892 3,894 4,799 4,970 5,702 4,346 4,876 4,284Weekend 55 94 124 108 92 132 117 138 173 110 150

Ogilvie Transportation CenterMonthly 0 550 818 916 802 1,098 1,116 1,255 1,193

Ten-Ride 1,639 3,654 4,420 5,311 5,606 7,123 6,369 8,067 6,691One-Way 2,190 2,779 3,726 5,821 6,144 6,872 4,916 5,610 5,461Weekend 192 178 151 377 502 367 437 365 189

Union StationMonthly 3 1,490 1,639 1,992 1,936 1,968 2,157 2,335 2,067

Ten-Ride 3,864 6,875 7,927 9,755 9,902 10,984 9,923 11,643 10,365One-Way 11,740 13,574 14,995 21,088 18,873 21,551 19,353 16,197 16,357Weekend 937 1,153 860 1,516 1,081 1,256 3,074 1,271 738

Van Buren Street StationMonthly 62 73 106 84 87 96 78 87 72 80 107

Ten-Ride 526 418 417 408 387 410 403 396 426 506 408One-Way 886 838 957 1,085 1,166 1,288 1,240 1,404 1,427 1,480 1,515Weekend 16 24 21 47 24 24 38 30 43 44 39

Total 6,608 6,193 28,590 39,992 44,842 58,784 57,204 64,343 59,537 59,888 55,648

1On March 9, 2012, new ticket vending machines were also placed at LaSalle Street Station, Ogilvie Transportation Center, and Chicago Union Station.

Link-Up and PlusBus - For a number of years, Metra has participated in joint ticket programs with CTA and Pace. Monthly pass holders can purchase a Link-Up sticker or transit card for unlimited connecting travel on CTA and Pace buses. The Link-Up pass is priced at $45 and is accepted on peak-period CTA services (6:00 a.m.-9:30 a.m. and 3:30 p.m.-7:00 p.m.) and most Pace services. The price of the Link-Up pass increased from $39 to $45 as of February 1, 2012. [Metra is no longer providing the ticket subsidies for the Link-Up and PlusBus (previously $6.00 and $8.54 per ticket, respectively).] In addition, monthly pass holders can purchase an unlimited PlusBus ride sticker to be used in conjunction with their monthly ticket good for travel on all Pace suburban buses. The cost of PlusBus is $30 and allows unlimited use on most Pace routes. The table below presents Link-Up and PlusBus sales for 2011 and 2012 (year-to-date).

2011 2012 Change 2011 2012 ChangeBNSF 19,398 16,177 -3,221 10,118 10,690 572Other CUS Lines 19,558 13,977 -5,581 2,332 1,233 -1,099Electric 13,459 11,410 -2,049 682 603 -79Rock Island 8,955 7,405 -1,550 408 414 6Union Pacific 19,097 16,821 -2,276 2,577 2,626 49Total 80,467 65,790 -14,677 16,117 15,566 -551

*Line estimates beginning in March 2011 may be affected by the implementation of a new revenueaccounting system, which provides more precise line breakdowns than our previous systems wereable to provide.

Link-Up PlusBus

Link-Up and PlusBus Sales*January-November

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Table 7

Ticket Sales by Type and Line*November 2011 vs. November 2012

2011 2012 Change %Chng 2011 2012 Change %Chng

MONTHLY STATION ONE-WAY

BNSF 21,047 20,763 -284 -1.3% BNSF 67,907 73,493 5,586 8.2%

Electric Lines 11,635 10,949 -686 -5.9% Electric Lines 91,785 104,583 12,798 13.9%

Heritage 1,104 1,049 -55 -5.0% Heritage 724 965 241 33.3%

Milw-N 7,420 7,397 -23 -0.3% Milw-N 34,617 34,176 -441 -1.3%

Milw-W 8,368 8,055 -313 -3.7% Milw-W 35,708 38,843 3,135 8.8%

North Central 2,308 2,178 -130 -5.6% North Central 4,192 4,451 259 6.2%

Rock Island 11,268 11,040 -228 -2.0% Rock Island 38,552 40,661 2,109 5.5%

SouthWest 3,709 3,691 -18 -0.5% SouthWest 5,648 6,774 1,126 19.9%

UP-N 8,423 8,498 75 0.9% UP-N 42,491 43,626 1,135 2.7%

UP-NW 12,844 12,430 -414 -3.2% UP-NW 58,764 59,424 660 1.1%

UP-W 9,012 9,237 225 2.5% UP-W 46,175 46,326 151 0.3%

SYSTEM 97,138 95,287 -1,851 -1.9% SYSTEM 426,563 453,322 26,759 6.3%

TEN-RIDE CONDUCTOR ONE-WAY

BNSF 33,048 30,844 -2,204 -6.7% BNSF 45,405 34,516 -10,889 -24.0%

Electric Lines 19,674 16,538 -3,136 -15.9% Electric Lines 32,761 24,998 -7,763 -23.7%

Heritage 1,036 1,032 -4 -0.4% Heritage 1,116 1,079 -37 -3.3%

Milw-N 17,318 15,241 -2,077 -12.0% Milw-N 40,791 33,657 -7,134 -17.5%

Milw-W 11,800 10,590 -1,210 -10.3% Milw-W 39,429 33,756 -5,673 -14.4%

North Central 3,410 3,225 -185 -5.4% North Central 11,938 10,802 -1,136 -9.5%

Rock Island 15,742 13,637 -2,105 -13.4% Rock Island 33,153 24,298 -8,855 -26.7%

SouthWest 4,453 4,103 -350 -7.9% SouthWest 8,215 7,346 -869 -10.6%

UP-N 26,062 23,388 -2,674 -10.3% UP-N 76,470 70,043 -6,427 -8.4%

UP-NW 22,835 20,923 -1,912 -8.4% UP-NW 54,945 44,681 -10,264 -18.7%

UP-W 17,016 15,446 -1,570 -9.2% UP-W 38,330 32,636 -5,694 -14.9%

SYSTEM 172,394 154,967 -17,427 -10.1% SYSTEM 382,553 317,812 -64,741 -16.9%

WEEKEND TICKET SALES

BNSF 15,390 19,667 4,277 27.8%

Electric Lines 8,059 9,804 1,745 21.7%

Milw-N 9,933 14,543 4,610 46.4%

Milw-W 9,030 11,899 2,869 31.8%

Rock Island 6,052 7,352 1,300 21.5%

SouthWest 216 434 218 100.9%

UP-N 11,523 16,482 4,959 43.0%

UP-NW 15,416 22,235 6,819 44.2%

UP-W 10,928 16,021 5,093 46.6%

SYSTEM 86,547 118,437 31,890 36.8%*Free trips are not included and not adjusted for ticket refunds. P:\RIDE\Rprt_xls\[TIKSALES.xls]by_line

NOTE: The implementation of a new revenue accounting system beginning in August 2010 provides more precise data at the line level which may result in some inconsistencies with data reported in prior periods at the line level.

-19-

Percent Share of Total

2011 2012 Change Change 2011 201212,642,645 12,387,526 -255,119 -2.0% 60.5% 60.6%5,103,940 4,758,200 -345,740 -6.8% 24.4% 23.3%1,282,375 1,401,306 118,931 9.3% 6.1% 6.9%1,130,151 1,014,048 -116,103 -10.3% 5.4% 5.0%

144,221 217,486 73,265 50.8% 0.7% 1.1%588,777 662,588 73,811 12.5% 2.8% 3.2%

20,892,109 20,441,154 -450,955 -2.2% 100.0% 100.0%

$33,219,357 $41,744,293 $8,524,936 25.7% 53.0% 54.3%17,225,228 20,909,512 3,684,283 21.4% 27.5% 27.2%5,520,396 6,955,762 1,435,365 26.0% 8.8% 9.1%4,695,822 4,739,709 43,887 0.9% 7.5% 6.2%

404,250 609,182 204,932 50.7% 0.6% 0.8%1,648,948 1,855,567 206,619 12.5% 2.6% 2.4%

$62,714,002 $76,814,024 $14,100,022 22.5% 100.0% 100.0%*Does not include free trips P:\RIDE\Rprt_xls\[TIKSALES.xls]system

**Not adjusted for ticket refunds.

Table 9: System Ticket Sales by Method of PurchaseSeptember-November

Monthly Ten-RideTICKET SALES 2011 2012 % Change 2011 2012 % Change

86,989 95,871 10.2% 267,704 300,929 12.4%71,147 59,275 -16.7% 184,050 119,874 -34.9%

158,136 155,146 -1.9% 451,754 420,803 -6.9%

30,995 27,376 -11.7% 196 34 -82.7%

14,012 13,219 -5.7% 17,240 13,091 -24.1%90,872 92,341 1.6% 41,204 41,892 1.7%

294,015 288,082 -2.0% 510,394 475,820 -6.8%

TICKET SALES 2011 2012 % Change

293,125 471,110 60.7%1,047,000 1,017,222 -2.8%1,340,125 1,488,332 11.1%

1,365,790 1,279,133 -6.3%

2,705,915 2,767,465 2.3%

1On January 11, 2010, LaSalle Street Station, Millennium Station, and Van Buren Station and on January 18, 2010 Chicago Union Station and

Ogilvie Transportation Center began accepting credit and debit cards. On February 8, 2010, all 76 outlying stations where an agent is on duty

and new ticket vending machines at the 14 busiest Metra Electric District stations began accepting credit and debit cards.

New TVMs were also placed at LaSalle St. Station, Ogilvie Transportaton Center, and Chicago Union Station on March 9, 2012.2 On September 9, 2009, Ticket-by-Internet began accepting credit and debit cards.

3 Does not include free trips and not adjusted for ticket refunds.

PASSENGER TRIPS

WEEKEND - Conductor

TOTAL**

MONTHLY10-RIDE

PASSENGER REVENUE

MONTHLY10-RIDE

ONE-WAY - ConductorWEEKEND - Station

TOTAL**

Table 8

Systemwide* Ridership and Revenue by Ticket TypeSeptember-November

ONE-WAY - Station

ONE-WAY - StationONE-WAY - ConductorWEEKEND - StationWEEKEND - Conductor

Station (Credit)1

Station (Cash/Check)Total Station

By Mail

Station (Credit)1

Station (Cash/Check)

Total3

Total Station

On-Train

One-Way and Weekend

By Internet2

Commuter Benefits

Total3

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V. PASSENGER REVENUES The table below reveals that system revenues increased 20.3% in November 2012 when compared to the same month of 2011.

November2010 2011 2012 10 vs 12 11 vs 12

November $19,546 $20,838 $25,062 28.2% 20.3%Sep-Nov $59,525 $62,644 $76,529 28.6% 22.2%January-November $217,368 $221,783 $275,623 26.8% 24.3%Last 12 Months $235,721 $240,157 $294,824 25.1% 22.8%

Percent ChangeSystem Passenger Revenues

P:\RIDE\Rprt_xls\[REVTAB.xls]A

(in 000s)

Table 10 (pg. 22) breaks out passenger revenues by rail line for the last two years. Figure 5 (pg. 23) illustrates system average fare (i.e., revenue per passenger trip). Table 11 (pg. 23) presents average fare and revenue levels by rail line.

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November 2011 vs. 20122011 2012 %Change

BNSF $4,236,544 $5,185,983 22.4%Electric Lines 2,274,169 2,718,973 19.6%Heritage 188,564 229,097 21.5%Milw-N 1,877,815 2,208,689 17.6%Milw-W 1,817,448 2,158,758 18.8%North Central 537,499 630,091 17.2%Rock Island 2,114,720 2,510,649 18.7%SouthWest 598,018 753,247 26.0%UP-N 2,149,228 2,594,615 20.7%UP-NW 3,002,264 3,561,324 18.6%UP-W 2,042,035 2,510,793 23.0%SYSTEM $20,838,305 $25,062,219 20.3%

January-November 2011 vs. 20122011 2012 %Change

BNSF $45,632,970 $56,853,623 24.6%Electric Lines 24,161,232 29,575,171 22.4%Heritage 2,032,146 2,479,431 22.0%Milw-N 19,786,360 24,312,396 22.9%Milw-W 19,667,703 24,170,723 22.9%North Central 5,484,805 6,912,444 26.0%Rock Island 22,672,460 27,892,422 23.0%SouthWest 6,347,524 8,051,360 26.8%UP-N 23,209,891 28,390,287 22.3%UP-NW 31,226,822 39,568,766 26.7%UP-W 21,561,301 27,416,438 27.2%SYSTEM $221,783,214 $275,623,061 24.3%

Last 12 10-11 vs 11-12Months 2010-2011 2011-2012 %ChangeBNSF $49,414,058 $60,743,885 22.9%Electric Lines 26,217,662 31,710,836 21.0%Heritage 2,203,564 2,654,158 20.4%Milw-N 21,401,661 26,010,137 21.5%Milw-W 21,203,470 25,848,828 21.9%North Central 5,917,454 7,387,206 24.8%Rock Island 24,556,275 29,844,885 21.5%SouthWest 6,874,392 8,593,250 25.0%UP-N 25,277,133 30,287,309 19.8%UP-NW 33,746,162 42,379,600 25.6%UP-W 23,345,647 29,363,990 25.8%SYSTEM $240,157,479 $294,824,084 22.8%*Excludes South Shore and reduced-fare reimbursement.

Table 10: Passenger Revenues* by Rail LineLine estimates beginning in August 2010 may be affected by the implementation of a new

revenue accounting system which provides more precise line breakdowns then our previous systems were able to provide.

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Table 11

Passenger Revenues* & Average Fare by Rail LineJanuary-November

Line Passenger Revenue (in 000's) % Change Average Fare2011 2012 Change % Chng in Trips 2011 2012 % Chng

BNSF $45,633 $56,854 $11,221 24.6% 1.3% $3.08 $3.78 23.0% Electric Lines 24,161 29,575 5,414 22.4% -1.3% $2.73 $3.38 24.0% Heritage 2,032 2,479 447 22.0% -1.9% $3.16 $3.93 24.3% Milw-N 19,786 24,312 4,526 22.9% 1.9% $3.19 $3.85 20.6% Milw-W 19,668 24,171 4,503 22.9% 1.1% $3.19 $3.88 21.5% North Central 5,485 6,912 1,428 26.0% 3.9% $3.65 $4.42 21.3% Rock Island 22,672 27,892 5,220 23.0% 0.5% $2.93 $3.59 22.4% SouthWest 6,348 8,051 1,704 26.8% 1.3% $2.76 $3.45 25.2% UP-N 23,210 28,390 5,180 22.3% 1.4% $2.85 $3.43 20.6% UP-NW 31,227 39,569 8,342 26.7% 4.7% $3.24 $3.93 21.1% UP-W 21,561 27,416 5,855 27.2% 3.8% $3.05 $3.74 22.5%System** $221,783 $275,623 $53,840 24.3% 1.7% $3.04 $3.71 22.3%

*Excludes South Shore and reduced-fare reimbursement. P:\RIDE\Rprt_xls\[AVGFARE.XLS]A

**Does not include free trips

Figure 5

Line estimates beginning in August 2010 may be affected by the implementation of a new revenue accounting system, which provides more precise line breakdowns than our previous systems were able to provide.

Metra System* Average Passenger Fare(rolling three-month average)

$2.20

$2.40

$2.60

$2.80

$3.00

$3.20

$3.40

$3.60

$3.80

$4.00

2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012

Fare Increase

Fare Increase

Fare Increase

Fare Increase

Fare Increase

*Does not include free trips

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