www.tracktraining.co.uk

Business Improvement Specialists

Company Background

Introduction to Track Training

➢ Leading nationwide provider since 2007 of specialist training and assessment

➢ All trainers vastly experienced in Lean, Six Sigma or Leadership and Management

➢ Share capital acquired by Gower College in 2015, subsidiary company, £40m T/O

➢ Register of Approved Training Providers (RoATP) certified

➢ Delivered to 10,000+ learners to date,

1,000 per annum

➢ Programmes funded via either;

➢ Apprenticeship Levy

➢ Adult Education Budget

➢ Commercial

2

5s Visual Control Layout/Flow

Inventory Efficiency Standardisation Team Work

Quality POU Storage Quick Set Up

Error Proofing (Poke Yoke)

Just in Time (JIT) Pull/Kanban

Value Stream Mapping

The Track Training House of Lean

Six Sigma Root Cause Problem Solving

Efficiency

3

Some of our 350+ clients

Food Manufacturers

Automotive

Medical Manufacturing

Service Industry

Construction/DIY

Manufacturers

Aerospace

4

UK Productivity Issues

Source ONS – Office of National Statistics

“Poor people management is hitting the efficiency of UK businesses by an average of eight per cent, costing UK PLC £84bn a year” Investors in People

“Britain has experienced a “lost decade” of productivity growth, the main driver of long term economic growth and higher living standards, since the 2008 crisis” – Financial Times

“Productivity isn’t everything, but in the long run it is almost everything” – Paul Krugman, Nobel Prize Winning Economist

5

Common issues our customers face

➢ Lack of skilled workforce limiting companies growth capabilities

➢ Productivity below required level for business security

➢ Workforce resistant to change. “We’ve always done it this way” and “Why do we need to change?”

➢ Staff feeling voiceless and as though their ideas would not be valued by management, lack of engagement means staff don’t feel empowered to identify and communicate potential improvements

➢ Team Leaders/Supervisors/Managers promoted due to being technically good, without sufficient training to provide them with the tools required to effectively manage people and processes

6

Why invest? Why BIT/ILM?

➢ Proven results from Kaizen Projects - Cost and Efficiency Savings;

➢Specsavers - £1,000,000 per annum

➢PCI Services- £570,000 per annum

➢Unilever - £500,000 per annum

➢ Qualified, engaged and empowered employees and managers

➢ Underpin new contract opportunities, tenders, ISO 9001, etc.

➢ Create a culture of change and continuous improvement

➢ Succession planning for the long term future of the business

7

Partnerships & Contracts

Track Training currently holds contracts with the following to fund the delivery of Work-Based Learning and Apprenticeship Qualifications;

▪ Eastleigh College All England

- Apprenticeship Levy Contract

and Adult Education Budget (AEB)

- RoATP Registered

▪ Gower College All England & Wales

- Apprenticeship Levy Contract

- RoATP Registered

- Welsh Apprenticeship Contract

▪ Track Training All England

- RoATP Registered

Apprenticeship Funding Rules England

8

Do you employ less

than 50 employees?

Micro Employer

10% Contribution Required

towards all Apprenticeship

Programmes

YesNo

Is your annual wage bill as

a group £3million or over?

No Yes

Non-Levy Paying

Customer

Levy Paying Customer

90% funded,10% Contribution

Required towards all

Apprenticeship Programmes

0.5% of annual wage bill paid

into Levy Pot via PAYE at end of

each month to use towards

Apprenticeship programme

alongside £15,000 contribution

to the Levy pot from

government, once pot is used up

programmes 90% funded,10%

Contribution Required towards

all Apprenticeship Programmes

Track Training is accredited with the following partners:

EAL (Excellence Achievement Limited): EAL is the Industry Awarding Body for Engineering and Technology. It is a leading UK awarding body for National Vocational Qualifications (NVQs)

City & Guilds: City & Guilds is the only awarding body solely dedicated to vocational learning. Over 1.5 million learners work towards a City & Guilds qualification every year.

Edexcel: Edexcel is the UK’s largest awarding body, offering academic and vocational qualifications and testing to schools, colleges, employers and other places of learning in the UK and internationally.

Ilm: The Institute of Leadership and Management is the UK's largest awarding body for leadership andmanagement qualifications. They partner with over 2,000 ILM-approved centres, delivering in-housemanagement training.

Track Training selects the most appropriate accreditation partner in line with client sector delivery requirements.

Accreditation Partners

9

10

Upon enrolling for a government funded programme with Track Training, candidates are eligible for a National Union of Students (NUS) Extra Card, providing up to 20% discount on purchases with the below brands. To apply all students have to do is log onto

www.nus.org.uk and follow the instructions

www.tracktraining.co.uk

Business Improvement Specialists

What we do

Mandatory Units

Complying with Statutory

Regulations and

Organisational Safety Requirements

Contribute to Effective Team Working

Applying Workplace Organisation (5S)

Applying Continuous Improvement Techniques

(Kaizen)

Visual Management

Systems

Full Business Improvement Level 2 Apprenticeship Mandatory Units

+1 optional unit:

SMED

Flow Process Analysis

Problem Solving Techniques

Lead time analysis

Kanban

Many more

13 MonthsFinal Project Presentation

20% off the job training using E-Portfolio system

Professional Discussion

End Point Assessment

Classroom based trainingCompany specific

projectsInitial Scoping

Plan Do Check Act

Do

CheckAct

Kaizen: Plan, Do, Check, Act (PDCA)

Project Measure SavingImprove Space Utilisation by 30%

Floor Space Utilisation£26,098 pa49% reduction

Improve efficiency and quality of goods allocation process

Not Right First Time From 1-2% to 0%

Improve efficiency of operations by 30% Company Specific 53% reduction

Improve the Pallet Relay Process by 50% ProcessSaving 297 hrs pa / £1,890 = 61% improvement

Improve process times Process 239 hours pa

Save operator time on pallet relay process Process £15,000 pa

Improve sales order entry by 10% Company Specific £10,677 pa

Improve machine efficiency Process £153,752 pa

Improve efficiency using machines Company Specific£42.35 and 82 mins per panel£16,940 pa

Improve ingredient volume accuracy Investment in ingredients £17,894.24 pa

Plan Do

CheckAct

Simple Payback

AnalysisWithin Business Improvement Techniques candidates will select projects based on the pay back matrix.

Track Training will mentor the team/s to ensure projects implemented will focus on scores of 9 and 6, preferably low cots projects with high benefits.

5s Workplace Organisation

- Sort (Seiri) – Sort the workstation so that only what is necessary to undertake the job is present

- Set (Seiton) – Set the workstation in order so necessary items are easily located/unused items not present

- Shine (Seiso) – Clean and use cleaning as an inspection

- Standardise (Seiketsu) – Establish procedures to ensure new practices adhered to

- Sustain (Shitsuke) – Do not relapse back to prior inefficiencies

Before After5S Customer Example

Visual Management Systems

Encourages correct responses:-

➢ Visual representation of key performance indicators ➢ Safety in process, health hazards and spotting➢ Time saving eg. Shadow-Boards, wheel alignment, sales

information, charts, traffic lights, Kanban, SOPs

FPA Analysis: Analysis of NVA activities

Value added operation

Non value added operation

Inspection

Storage

Delay

Move

8 Wastes defined as;

➢ Transport

➢ Inventory

➢ Motion

➢ Waiting

➢ Over- processing

➢ Over- production

➢ Defects

➢ Staff

Flow Process Analysis

16

Flow Process Analysis Customer Example

Problem Solving Techniques – Root Cause Analysis

8D (Disciplines) Problem Solving

0 1 2 3 4 5 6 7 8

Identify the Problem

Use a team approach

Describe the problem

Interim Containment

Define Root Cause

Develop Solutions

Implement the Solution

Prevent Recurrence

Congratulate the team

Cause and Effect Customer Example

Why?

5 Whys

My customer is refusing to pay for their product!!

Because the product was delivered late

Why?

Because the job took longer than expected

Why?

We ran out of materials

Why?

The materials needed were used elsewhere and

not replaced

Why?

Inefficient materials ordering system

ROOT

CAUSE

5 Whys Customer Example

19

Sign up

MonthMonth 1 Month 2 Month 3 Month 4 Month 5 Month 6 Month 7 Month 8 Month 9 Month 10 Month 11 Month 12

Induction

Enrolment

First

Review

Issue ERR

First

Training

Session

Open PLTS

ERR completed

Exemption

Certs for

English/Maths

– no certs

available open

the learning

aim

-

Portfolio issue

Start all

opening

learning aims

NVQ/VRQ/

ERR, PLTS/FS/

ESW

Check ILP

Initial review to

be completed.

Train all

opening

learning aims

NVQ/VRQ/

PLTS/FS/

ESW

Complete

elements of

the VRQ

EAL to be

notified 30

days before

start of SLC

Train all

opening

learning

aims

NVQ/VRQ/

PLTS/FS/

ESW

Complete

elements

of the VRQ

SLC to be

completed

Complete

10 week

review

Train all

opening

learning aims

NVQ/VRQ/

PLTS/FS/

ESW

Complete

elements of

the VRQ

English tests to

be sat

Train all

opening

learning

aims

NVQ/VRQ/

PLTS/FS/

ESW

Complete

elements of

the VRQ

Maths test

to be sat

Train all

opening

learning aims

NVQ/VRQ/

PLTS

Complete

elements of

the VRQ

English cert

should be

received

Complete 10

week review

Train all

opening

learning aims

NVQ/VRQ/

PLTS

Complete

elements of

the VRQ

Complete VRQ

Maths cert

should be

received

Train all

opening

learning

aims

NVQ/PLTS

VRQ cert

should be

received

Train all

opening

learning

aims

NVQ/PLTS

Complete

10 week

review

Train all

opening

learning

aims

NVQ/PLTS

Train all

opening

learning aims

NVQ/PLTS

IAG

progression

opportunities

Complete

NVQ/PLTS

Send

completed

assessor pack

plus portfolio

to office

Complete 10

week review

Exit

NVQ cert should

be received

Full Learner

Certificate

Presentation x 5

certificates

Completed

ILP

4 hours

Completed

ILP

2 x 4 hours

Completed

ILP

2 x 4 hours

Completed

ILP

2 x 4 hours

Completed

ILP

2 x 4 hours

Completed

ILP

2 x 4 hours

Completed

ILP

2 x 4 hours

Completed

ILP

2 x 4 hours

Complete

d

ILP

2 x 4

hours

Completed

ILP

2 x 4 hours

Completed

ILP

2 x 4 hours

Completed

ILP

2 x 4 hours

Completed

ILP

2 x 4 hours

Level 2 Business Improvement Techniques Apprenticeship Learner Journey

Management training - Why train our managers?

- The majority of managers are promoted due to being good at their job without being given sufficient training in the skills required to manage….“The best sports players rarely become the best sports managers.”

- Only a third (37%) of UK businesses are very confident about the long-term supply of leaders and managers in their organisation (Institute of Leadership and Management (ILM), 2018)

- Poor people management costs the UK £84bn per annum in efficiency losses (Investors in People, 2016)

- Poor people management is the key cause of the UKs significant productivity gap with its G7 competitors (Organisation for Economic Co-operations and Development (OECD), 2016)

- In 2016 Chancellor Phillip Hammond earmarked £13million in fundingto support organisations to improve management skills due to poor UK productivity

Level 3 Management Standard Units England

Reference Unit Title Level Credit Value GLH

Knowledge and skills units

8410 300 & 303 Leading People 2 2 17

8410 301 & 305 Managing People 3 2 17

8410 302 & 306 Building Relationships 3 2 15

8410 303 & 307 Communication 3 2 15

8410 308 & 311 Operational Management 3 2 18

8410 309c& 312 Project Management 3 2 15

8410 310 & 313 Finance 3 2 15

8410-314 Self Awareness 3 3 15

8410-315 Management of Self 3 3 12

8410-316 Problem Solving and Decision Making 3 3 12

Qualification Breakdown

20%

Portfolio of WorkThe candidate will build a portfolio of evidence to demonstrate how they are applying management skills and knowledge in their day-to-day role.

20%Professional DiscussionThe ILM assessor leads a detailed discussion around the candidates personal professional development

30%

Online Knowledge-based testingThe candidate showcases their leadership and management knowledge by answering a series of questions, explaining how they would respond to a number of different scenarios

30%Competency-based interviewThe candidates understanding and application of management knowledge is assessed in a one-to-one interview

Programme Delivery- Workshops and one to one sessions- Written Assignments- Provide naturally occurring work-based evidence- Projects/Presentations- Provide personal statements and/or obtain witness statements- Professional Discussion- Interview/Discussions- End Point Assessment

Management Level 3 Combined Framework Qualification WalesReference Unit title Level CV* GLH*

8621-300 Manage Personal and Professional Development 3 3 12

8621-301 Manage Team Performance 3 4 21

8621-302 Principles of Leadership and Management 3 8 50

8621-303 Principles of People Management 3 6 34

8621-304 Principles of Business 3 10 74

8621-306 Manage Individuals’ Performance 3 4 20

8621-312 Implement Change 3 5 28

8621-415 Manage Knowledge in an Organisation 4 5 34

8621-310 Manage Conflict within a Team 3 5 25

8621-319 Develop a Presentation 3 3 11

8621-320 Deliver a Presentation 3 3 17

Total 56 326

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Sign up Month Month 1 Month 2 Month 3 Month 4 Month 5 Month 6 Month 7 Month 8Presentation

Overview of

Qualification

Enrolment

Induction

1st Training Session

issue ERR booklet

Open & discuss PLTS

Booklet

Collect in completed

ERR booklet

Issue Portfolio start

delivery for all open

learning aims

NVQ / VRQ /

ERR /PLTS / FS / ESW

PowerPoint

Presentation

Modules

8621-319

8621-320

FS Discussion /

Presentation

Deliver training for all

open learning aims

Combined / PLTS / FS

Review & recap

progress of Modules

8621-319

8621-320

Carry out FS Discussion

Discuss progress of

Presentation

preparation.

Deliver training for all

open learning aims

Combined / PLTS / FS

Review & recap progress

of Modules

8621-319

8621-320

Discuss progress of

Presentation preparation

PowerPoint Presentation

Module

8621-312

Tutorial for FS Tests

Deliver training for all

open learning aims

Combined / PLTS / FS

Review & recap progress

of first three modules

Review & Discuss FS

revision, access to C&G

website

Learners delivery of

PowerPoint Presentations

to complete FS SLC

SLC Evidence collected,

SLC booklet completed for

IQA

Send in Claim for FS

English SLC

1-2-1 Tutorial for all open

learning aims Combined

/ PLTS / FS

Review & recap

progress of first three

modules.

Review & Discuss FS

revision, access to C&G

website

Final Preparation for the

FS Tests

Book Tests for the FS

1-2-1 Support for all

open learning aims

Combined / PLTS / FS

Sit 2 x L2 English FS

Tests

Review & Discuss FS

revision, access to C&G

website

English Certificates

should be received

1-2-1 Support for all

open learning aims

Combined / PLTS / FS

Feedback results for 2

x English FS Tests

Arrange Resit if

necessary

Sit 1 x L2 Maths Test

Review & Discuss FS

revision, access to

C&G website

English Certificates

should be received

1-2-1 Support for all

open learning aims

Combined / PLTS / FS

Feedback results for 1 x

Maths FS Test

Arrange Resit if

necessary

Sit 1 x L2 ICT FS Test

Review & Discuss FS

revision, access to C&G

website

Maths Certificates

should be received

Month 10 Month 11 Month 12 Month 13 Month 14 Month 15 Month 16 Month 17 Month 18Deliver training for all

open learning aims

Combined / PLTS

Review & recap

progress of first five

modules

PowerPoint

Presentation

Module

8621-303

Deliver training for all

open learning aims

Combined / PLTS

Review & recap

progress of first six

modules

PowerPoint

Presentation

Module

8621-304

Deliver training for all

open learning aims

Combined / PLTS

Review & recap progress

of first seven modules

PowerPoint Presentation

Modules

8621-300

8621-306

Deliver training for all open

learning aims Combined /

PLTS

Review & recap progress of

first nine modules

PowerPoint Presentation

Module

8621-310

Deliver training for all open

learning aims Combined /

PLTS

Review & recap progress of

first ten modules

PowerPoint Presentation

Module

8621-415

Deliver training for all

open learning aims

Combined / PLTS

Review & recap progress

of all eleven combined

modules

Discuss requirements for

Personal Statements &

Professional Discussions to

finish off the qualifications

1-2-1 Support for all open

learning aims Combined /

PLTS

Review & recap progress

of all eleven combined

modules

Check Personal

Statements

Check Preparation for

Professional Discussion

1-2-1 Support for all

open learning aims

Combined / PLTS

Review & recap

progress of all eleven

combined modules

Check Personal

Statements

Check Preparation for

Professional Discussion

Final 1-2-1 Session to close

out remaining open

learning aims Combined /

PLTS

Review & recap evidences

for all eleven combined

modules

Check & sign off Personal

Statements, Carry out and

record Professional

Discussion

Review of completed

Portfolio

Level 3 Management Learner Journey

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“We are thrilled with the impact of this training programme in Energy Awareness. It helps provide the

operational techniques for our staff to better guide our customers in reducing their energy use in the

home and prevent wasted energy. We are committed to rolling-out this training as it provides such a

relevant and important part to their CPD working in the energy industry and advising the public.”

Sarah Halliday, Training ManagerScottish and Southern Energy (SSE)

“Track fully understood our needs and provided an accredited training programme that was high in value and low in cost and ultimately helped us integrate and embed our Continuous Improvement ambitions in line

with our strategic aims.”Louise Terry, Training Manager

The Royal Mint

“The High Performance Management Programme is helping our senior managers obtain an executive

development programme which supports our business objectives by providing relevant management training, coaching, mentoring and assessment in the workplace.

The key differences in Leadership versus Management and identifying how we can apply them within the business is a

key learning for all participants. The reflective thinking and self-assessments carried out thus far have also proven beneficial as our self-awareness is improving all the time.

The assignments allocated to underpin the course is business relative and fits with our on-going development

as a business and as individuals.”Lee Taylor, Training Manager

Unilever

Testimonials

25

“Track Training have been very professional and met with us on numerous occasions to better understand our business needs before developing a flexible and affordable Lean and Supervisory Management development programme tailored to the skills needs of our business, whilst offering nationally accredited qualifications from Level 1 to 5".Steve Bamber, Operations ManagerPerei Group Ltd

“Overall we have found the approach used by Track Training to be very professional. The advice and guidance provided on Government funding has proven to be invaluable to the business. We have found the Trainers to be personable and relate well with all employees. We remain confident that the outcome of the training will be both of benefit to the employees and ultimately to the competitiveness of the business” Keith Westwood, Operations DirectorL G Harris

“I can confirm that R-TEK have used Track Training as a provider of training services to NVQ level for a number of years and have found them professional and competent in their approach to, and the delivery of, our training requirements. I have no hesitation in recommending their services.”Alan Culliford, HR & General Affairs ManagerR-TEK Limited

“We would have no hesitation in recommending Track Training to other employers.” Julie Poole, HR ManagerRockline Industries

Testimonials

26

‘In a highly competitive market we need to be proactive in improving efficiency and quality, the Business Improvement Techniques course from Track Training enabled me to develop the whole site, our trainer delivered an excellent program and really supported our staff through the course. The impact has been fantastic with a real focus on how important the need for continuous improvement is in maintaining success. Thank you Track Training’ Neil McFarlane, General ManagerTant Labs (Part of the Lenstec Group)

“Track Trainings specialist Lean programmes have made an impact on our staff and the NHS Shared Services – particularly

in planning and executing our move to new offices. It has given staff teams across the regions of Wales access to a new Lean skills-set with common goals and tailored to the NHS needs –

focused on practical business improvement techniques to apply in their everyday work. I was particularly impressed with the

amount of projects tackled and mentoring provided to achieve continuous improvement. Due to NHS budget constraints,

without the funding from Track this training would not have taken place and our organisation would not be in as strong a

position as it is today.”Sharon Jones, Training Manager Wales, NHS Shared Services

“We are extremely happy with Track Training’s on-going commitment to delivery, embedding learning and achieving a positive impact on business result. I would not hesitate to recommend Track Training to any organisation looking to improve their operational performance and increase profitability.” Jonathon Jones, Plant ManagerKautex Textron CVS

Testimonials