Role DefinitionAdministrator

Company Background

FCC Environment (FCC Environment is the trading name for FCC Environment (UK) Limited and FCC Environment Services (UK) Limited) is a leading UK waste and resource management company, which is part of a global group with a strong heritage in providing services for communities and businesses. Our vision is to be the environmental company of choice, delivering change for a sustainable future.

FCC Environment’s core business centers on collection, resource recovery and renewable energy providing services for local authorities and commercial customers. To make our skills and expertise easily accessible to our customers, our business is grouped into five core services:

Municipal services – household waste collection, street cleansing, parks and gardens maintenance.

Business waste solutions –waste collection and recycling services for small and large companies.

Recycling – material recycling facilities, household waste recycling centers.

Green energy –recovery of energy from waste.

Waste Processing –industrial waste treatment, hazardous wastes and landfill disposal.

We operate over 200 facilities in England, Scotland and Wales and employ around 2,500 employees. We recycle 1.2 million tonnes of waste each year.

FCC Environment is part of the FCC Group which is a leading international infrastructure, environmental services and green energy company present in more than 50 countries with 90,000 employees.

Role Purpose

To provide administrative support at FCC’s Clinical Waste Transfer station, Blaydon upon Tyne, and be the first point of contact for any site enquiries.

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Key Responsibilities

Generate and Print Driver Route Sheets & Labels Maintain spreadsheets by recording daily activity Administer Transfer notes / Consignment Notes Handle incoming Telephone calls and Customer queries Input 3rd Party tickets into database Assist in routing of driver rounds Confirm work into database Re-Scheduling/Booking collections as required Co ordinate One-off collections/Adhoc deliveries Liaise with Suppliers Inputting of new agreements / amendments Filing. Deal with waste enquiries. Deal with client/supplier queries Ensure the office is functional i.e. maintain stationery stocks and that the

relevant equipment is available (copiers, faxes etc). Collation, co-ordination and archiving of the sites documents/information.

Qualifications and Experience (preferred)

5 GCSEs including English and Maths (Grade C or above). IT proficient. Experienced user of Word and Excel

Personal Qualities

Strong organisation skills. Friendly, reliable, polite and helpful, who has experience with dealing with

the public and customers. Well developed interpersonal skills. Ability to work in an efficient and effective manner. Good timekeeping skills and ability to meet deadlines. Diplomatic. Confident. Strong communication skills, both written and spoken. Discretion. Ability to multi task. Ability to use initiative.

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Ability to build good relationships - you will be the main point of contact for many clients.

Ability to exercise good judgment.

Other Information

Location – Blaydon upon TyneDirect report – Manager

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