Company Confidential©2009 Genworth Financial, Inc. All rights reserved.

Multi Life Update

February 24, 2009

2Multi Life Update – February 24, 2009 Internal Use Only

Multi-Life Market1H’08 Sales

28%

Others

John Hancock

MetLife

GNW

Prudential

Mass Mutual

28%

26%7%

7%4%

2007 Market Share Growth Potential

CAGR 2004 - 2007 2006 vs. 2007

-3%3%5%

7%Multi-Life

Individual

$42MM: 21% Growth Rate vs. 1H’07

14% of Total ILTC

Multi-Life Outpacing Individual Market More than 2 to 1

MetLife: 43% of Individual Sales, Worksite Focus

John Hancock: 14% of Individual Sales, Association Focus

• $72MM in 2007

• Market Led by John Hancock & MetLife

• Each Company Has a Targeted Focus

– MetLife Starts at 3 Lives

– John Hancock Starts at 10 Lives

# EE 21,289 MM 20,444 MM 74,583 MM

# ER 5,357,887 520,897 104,762

Employer Size

0.2%

<1%

# EE w/ML

# ER w/GLTC <1%

0.5% 0.2%

9-35%

<20 20-100 100+

< 20 150+20 - 150# EE:

Multi Life True Group

• 5MM+ Employers with 20 Employees or Less

• Less than 1% Penetration

3Multi Life Update – February 24, 2009 Internal Use Only

Table Stakes – Competitive Position

Case ManagementAccess to

DistributionSimplified

UnderwritingFull Featured

Product

• Leverage Existing Partnerships Focused on the Multi-Life Market

• Expand Growth Potential with New Distribution Partners

• 3 Question, Simplified Multi-Life Application for 100% Employer Paid Programs

• Apply Existing Individual Product Underwriting Discipline

• Privileged Choice Look and Feel at Launch

• Must Include a Full Complement of Available Benefits and Features

• Employer Paid Market Leverages Corporate Dollars

• A Dedicated Special Services Team that Provides:

• Pre Sales Support

• Case Review

• Case Implementation Support

• Billing

• Continuous, End-to-End Communication

4Multi Life Update – February 24, 2009 Internal Use Only

Special Operations

• Dedicated Multi-Life Operations Team

• Directly Accessible by Producers, Intermediaries, & Wholesalers

• One Stop Shopping / First Call Resolution

• Responsible for Case Ownership Through the Entire Lifecycle

• Consistent, Repeatable Service Offering & Experience

• Expertise in Case Management, Billing, Resolution, and Customer Service

Pre-Sales Case Set-UpApply & Submit

U/W App & Issue Cert

Customer Service

5Multi Life Update – February 24, 2009 Internal Use Only

Producer• Confirm the prospective business meets underwriting eligibility guidelines

• Complete the Long Term Care Business Solutions request form and email or fax, with your census, to your Implementation Specialist

• Pre-approval is also available from an Implementation Specialist

Case Approval and Implementation Process

Genworth• Inform Producer of an underwriting decision within 24 hours

• Schedule an Implementation Call with the Producer, Employer, other requested resources and the Implementation Specialist. Calls are Mandatory for programs that are Employer Paid or requesting a list bill

• Send a Case Confirmation Report confirming the program parameters

6Multi Life Update – February 24, 2009 Internal Use Only

Producer• Review Case Confirmation Report

• Fax with signature, or respond via email, to your Implementation Specialist that the program parameters are correct

Case Approval and Implementation Process

Genworth• Within 48 hours of receiving the approved Case Confirmation Report, the

employer group number will be activated

Producer• Begin submitting completed applications to Genworth

7Multi Life Update – February 24, 2009 Internal Use Only

Genworth• After 2 weeks, the Implementation Specialist will call to see if there are any

questions

• Will conduct a second follow-up call at the next modal billing period

Genworth• Implementation Specialist will review the applications and verify they have

been completed properly

• The applications will then go to underwriting for review and decision

• A weekly email report will outline the status of the case

• The Master Application, Master Policy, and Individual Certificates will be issued as requested by the Producer (all at once or individually)

Case Approval and Implementation Process

Producer• Have the Master Application signed and returned to Genworth

8Multi Life Update – February 24, 2009 Internal Use Only

Getting To Know Each Other

Genworth Multi Life Team Contact InformationTeam Phone: 1.866.265.2078Team Fax: 1.434.948.5167

Team Email: LTCGroupBusiness@genworth.com Please use the above email box for regular status/inquiry questions.

Hours of Operation: 8:30-5:00 EST Monday-Friday

FOR ESCALATIONS: Please contactPriscilla Revely: priscilla.revely@genworth.com

You may also contact Alison Wilkins Team Leader in the event Priscilla does not respond or is out of the office. Alison.Wilkins@genworth.com

Mailing Address:Genworth Life Insurance Co.Attn: Group Business3100 Albert Lankford DrLynchburg, VA 24501

9Multi Life Update – February 24, 2009 Internal Use Only

Simplified Underwriting

1

2

3

10Multi Life Update – February 24, 2009 Internal Use Only

Monthly Maximums ($1,500 - $9,000)

Benefit Periods (2, 3, 4, and 5 year)

Inflation (5% Full & 3% Full Compound, 5% Equal, none)

Privileged Care Coordination

Nursing Facility Care

Assisted Living Facility Care

Home and Community Care (Formal & Informal)

0 Day Home Care Elimination Period

7 & 10 Year Survivorship

Shared Care

Payment Options

Couples Discount

Preferred Health Discount (for Voluntary Programs)

Multi-Life Features and Benefits

X

11Multi Life Update – February 24, 2009 Internal Use Only

2008 Multi-Life Submitted Plan Design• 95% of Applicants Ages <65, Average Age 51

• 76% Privileged Choice Policy Type

• 91% Individual vs. Shared Policy

• 76% Monthly Benefit Amount, 99% Within $1,500 - $9,000/month

• 74% Benefit Period Either 2, 3, 4, or 5 year (not including Lifetime)

• 94% 30 Day or 90 Day Elimination Period

Day 1 Multi-Life Plan Design In-line with 2008 Plan Design

12Multi Life Update – February 24, 2009 Internal Use Only

Why a Group Chassis

• “Your” Policy – Specifically Designed for Your Business

• Full Featured Product with Certificates Issued to Insureds

• Certificates are Fully Portable: Same Coverage, Premium, and Discounts

• Extreme Product Flexibility

• Billing Flexibility

• Case Tracking

• Multiple Fulfillment Tools for the Producer Including the Web

• Producer Licensing Advantages

• No Broker of Record Letter

13Multi Life Update – February 24, 2009 Internal Use Only

AK

ME

NH

VT

NY

RI

PA

MD

VA WV

NC TN

GA AL MS

LA

AR

OH

IN

MI

ND

SD

MN WI

IA NE

IL

KS MO

MT

WY

ID

WA

OR

UT

CO

NV

CA

AZ NM

TX

OK

DC

KY

Situs State Discussion

FL

NJ

CT

HI

SC

DE

MA

Situs State – Typically where the business is headquartered. For example, Genworth is headquartered in the State of Virginia.

14Multi Life Update – February 24, 2009 Internal Use Only

AK

ME

NH

VT

NY

RI

PA

MD

VA WV

NC TN

GA AL MS

LA

AR

OH

IN

MI

ND

SD

MN WI

IA NE

IL

KS MO

MT

WY

ID

WA

OR

UT

CO

NV

CA

AZ NM

TX

OK

DC

KY

Extra Territorial States

FL

NJ

CT

HI

SC

Standard States

Extra Territorial States (ET)

DE

MA

15Multi Life Update – February 24, 2009 Internal Use Only

Multi-Life Structure

“EXECUTIVE SERIES”Executive Carve Out, 100% Employer Paid

“EMPLOYEE ADVANTAGE”Voluntary, 100% Employee Paid

“Long Term Care Business Solutions” offered by Genworth Financial

Flexible Product Offering

Group Chassis

Dedicated Special Operations Support

16Multi Life Update – February 24, 2009 Internal Use Only

Multi-Life: Employer Paid

Executive SeriesFunding: 100% Employer Paid for Employee. Employer or Insured Paid for the Spouse.

Minimum Participation: Minimum 3 Submitted & Issued Employer Paid, Employee Lives

Underwriting:

Employees:

• W2 Employees Age 18 to 64, Actively At Work 30+ Hours, During Open Enrollment

• Maximum Benefit Limits: $9,000 Month & 5 Year Benefit Period

• Short Form, Simplified Underwriting

All Others: Long Application, Full Underwriting

Applicable Discounts:

• No Preferred Health Discount

• Partner / Spousal Discounts Applicable (40% 2 apply/2 issue, 25% 2 apply/1 issue)

• 5% Multi-Life Discount (taken after other discounts are applied)

17Multi Life Update – February 24, 2009 Internal Use Only

Multi-Life: Employee Paid

Employee AdvantageFunding: 100% Employee Paid

Minimum Participation: Minimum 3 Submitted & Issued Employee Lives

Underwriting:

Employees:

• W2 Employees Age 18 to 64, Actively At Work 30+ Hours, During Open Enrollment

• Long Application, Full Underwriting

• Preferred Health Discount Applicable with No Tobacco Usage

All Others: Long Application, Full Underwriting

Applicable Discounts:

• Preferred Health Discount (20% for singles, 10% for couples)

• Partner / Spousal Discounts Applicable (40% 2 apply/2 issue, 25% 2 apply/1 issue)

• 5% Multi-Life Discount (taken after other discounts are applied)

18Multi Life Update – February 24, 2009 Internal Use Only

Product Offering

Core / Carve Out Voluntary Core + Buy-Up

Day 1 Offering

Day 2 Offering

XPrivileged Choice “Look & Feel”

Program Limits

Program Limits All Product Options Core: Program Limits

Buy-Up: All Product Options

19Multi Life Update – February 24, 2009 Internal Use Only

Multi-Life: Core Offering + Buy-Up (Day 2)

Employee PlusFunding: Employer Paid Core Offering + Employee Buy-Up

Minimum Participation: Minimum 3 Submitted & Issued Employee Lives

• Core: 100% of Eligible Employees or 100% of Eligible Employees in a Specific Employee Class are Covered by the Core Plan

• Only Employees Covered by the Core Plan are Eligible to Buy-Up Additional Coverage

Underwriting: • Core for Employees:

Employees Age 64 or Under, Actively At Work, During Open EnrollmentMaximum Benefit Limits: $9,000 Month & 5 Year Benefit Period Short Form, Simplified Underwriting

• Buy-Up: Long Application, Full Underwriting

*If Applicant is Declined for Additional Buy-Up, Core Offering Will Be Issued

Applicable Discounts: No Preferred Health DiscountPartner / Spousal Discounts Applicable (40% 2 apply/2 issue, 25% 2 apply/1 issue)5% Multi-Life Discount (taken after other discounts are applied)

20Multi Life Update – February 24, 2009 Internal Use Only

21Multi Life Update – February 24, 2009 Internal Use Only

GENWORTH JHFMET

Day 2At Launch

Pricing

Wholesaler Support

Claims

Dynamic Collateral

Web / eTools

Case Management

Full Featured Product

Compensation

Simplified Underwriting

Multi-Life Competitive Position

4

DIF

FER

ENTI

ATO

RS

TAB

LE S

TAK

ESU

/ W

Case Size

Short Form Application

> 3 > 10

22Multi Life Update – February 24, 2009 Internal Use Only

Features

• Dedicated Case Management Team

• Simplified Underwriting – 3 Question Application

• Look and Feel of Privileged Choice® at Launch with Complete Flexibility to Follow

• 5% Multi-Life Discount

• Capability to Apply Online with an e-Signature

• Opportunity to Print Group Specific Marketing Collateral

• New Quote Engine: “Quote it!”

• No Commission Haircut to the Producer or Hierarchy

23Multi Life Update – February 24, 2009 Internal Use Only

Available to Include in Initial Launch

AK

ME

NH

VT

NY

RI

PA

MD

VA WV

NC TN

GA AL MS

LA

AR

OH

IN

MI

ND

SD

MN WI

IA NE

IL

KS MO

MT

WY

ID

WA

OR

UT

CO

NV

CA

AZ NM

TX

OK

DC

KY

Multi-Life Status by State

FL

NJ

CT

HI

SC

1st Wave Launch

2nd Wave Launch

Waiting on Product Approval

DE

MA

Product filing

Filed45

Approved*26

Ad filing

Filed10

Approved7

26 (all approved included) *AZ & MA – product filing not required

24Multi Life Update – February 24, 2009 Internal Use Only