company introduction - lombarda servizi · t he evolution of civil society depends upon people’s...

CompanyIntroduction

T he evolution of civil society depends upon people’s ability to absorb culture and knowledge, preserving identity and moral values. Culture and knowledge contribute to the development of civil society through a path of exchange, relationship,

aggregation, integration.

The

Lom

bard

apr

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t Lombarda Servizi 1986 S.r.l. project comes out from the need of coexistence between different cultures, national, European and extra European, in the perspective to coordinate common efforts leading to manage a company which was a fertile ground to realize through work, the expectations of every single person.

COMPANY PROFILE

Ben

edet

taD

ella

Roc

caBenedetta Della Rocca, Degree in Law, lawyer.

Benedetta has a strong competence in negotiation, M&A, international relations.

For Lombarda Servizi 1986 S.r.l., she is in charge of international corporations partnership development.

COMPANY PROFILE

V alentina Lamanna, Executive. Degree in Law (with a thesis about privacy topic with Professor Stefano Rodotà); second level master’s degree in “Person’s rights and new technologies” chaired by professor Stefano Rodotà; lawyer.

Stage at the Ancitel of Rome; employee at the General Direction for Environmental Protection, in the Renewable Sources Department IX. Later, she has been project manager in the field of telecommunications, working for one of the most important Italian call centers. In 2008, she dealt with facility management for several private companies, always as operations manager.

In Lombarda Servizi 1986 S.r.l., she is in charge of Quality Control and Procurement.

Vale

ntin

aLa

man

na

4

COMPANY PROFILE

Fran

esco

Mar

asch

i5

Francesco Maraschi, corporate manager. Grown up in Cooperativa Lombarda, he knows all its capabilities and critical issues: he represents, at the same time, the memory of the recent history of the company

and its restart for the future.

For Lombarda Servizi 1986 S.r.l., he is in charge of Operations and Human Resources.

Paol

aM

osca

rdel

li

COMPANY PROFILE6

P aola Moscardelli, Executive. Degree in Economics and Commerce, expert in business organization and financial systems. Master’s degree in “Business Communication”.

Consultant for UNICREDIT group companies organization, she has several experiences as corporate adviser.

For Lombarda Servizi 1986 S.r.l., she is in charge of financial systems, budget and taxation.

L ombarda Servizi 1986 S.r.l. is a privately held company organization led by Vittorio Zadotti, an Italian businessman, with degree in economics and international business experiences; MBA of Long Island University (NY, USA) , Technical Officer

for the Court of Rome, Statutory Auditor and Statistical Expert.

Vittorio Zadotti also controls:

- Lombarda Costruzioni, general construction and maintenance company, with a permanent staff of 20 employees, provided with SOA and ISO 9001 certifications.

- Oliverio, contact center, 2.400 square meters of technical infrastructure, managed by joint venture with

Call&Call, with a staff of about 440 employees.

Vitt

orio

Zad

otti

COMPANY PROFILE 7

MAIN ACTIVITIESAND CERTIFICATIONS

Lombarda Servizi 1986 S.r.l. is an intensive labour organization with a total workforce of over 300 operators employed in several fields with different expertise.

Lombarda Servizi 1986 S.r.l. is certified for:

UNI EN ISO 9001:2008 QualityUNI EN ISO 14000/14001:2004 Environmental Management:Registration in Category 4 and 5 for the transport of hazardous and non-special wasteOH SAS 18001:2007 Occupational Health and SafatySA 8000:2008 Social Accountabiity

8

ORDINARY AND SPECIALISTIC CLEANING SERVICES FOR PRIVATE AND INDUSTRIAL BUILDINGS.

DISINFECTION AND ANTIBACTERIAL SANITATION, PREVENTION AGAINST PESTS.

RECEPTIONIST, MOVING AND PACKAGING.

SPECIAL WASTE CYCLE

GREEN AREAS MAINTENANCE

OURCUSTOMERS

Enac s.p.a Enal s.r.l.

GDO

TEXTILE DIVISION

FOOD INDUSTRIES AND FOOD PROCESSING

9

CAMERON ITALY SPA

sedi di Voghera, Colico, Cinisello.

MECHANICAL INDUSTRIES

UNIVERSITY

OIL INDUSTRIES

CERAMICINDUSTRIES

RC GROUPSPA

sedi di Voghera,

Colico, Cinisello.

Bieffe Medical

s.p.a

OBRISTITALIA

Forumnet

BUILDING MATERIALS INDUSTRIES

MANUFACTURING INDUSTRIES

REAL ESTATE AND FACILITY MANAGEMENT INDUSTRIES

PHARMACEUTICAL COMPANIES

PLASTIC INDUSTRIES

10 OURCUSTOMERS

VogheraRistorazione

Comuni edEnti lombardi

Pavia

VeraRistò

SERVICES TO COMPANIES

PUBLIC CORPORATIONS

BANKS

SERVICES TO RESTORATION

11 OURCUSTOMERS

FUNCTIONALCOMPOSITION

01

04

THE FOLLOWING SCHEME UNDERLINES THE FUNCTIONAL COMPOSITION OF COOP LOMBARDA AND LOMBARDA S.R.L. CURRENT TURNOVER

12

Offices and Bank officesMuseums and historic buildingsHospitals and nursing homesWaters reclamation

/ IGIENE E PULIZIA

01

/ FACCHINAGGIOE LOGISTICA

02

Goods transportation PackagingWarehouses and cellars clearing

/MANUTEZIONEAREE VERDI

03

Open spaces maintenanceGarden Design

Electrical installationsPlumbingHeating and conditioning plantsLightweight constructions

/ MANUTENZIONEIMPIANTI

04

/ PORTIERATOE RECEPTION

05

Surveillance Mail sortingUnarmed guard

/CONTACTCENTER

06

TelemarketingTele-sellingSales force management

Special Waste cycle Waste cycle

/WASTE CYCLE

07

DEVELOPMENTOF COMPANY’S SALES

The table below shows Sales forecasting for the contracts that already have been awarded and confirmed to the end of year 2016 and average numbers operators. (Euro x 1000)

13

DATA

Operators

2015 2016 2017*

Sales

198 303 325

€ 2.360 € 4.050 € 4.800

MACHINES, EQUIPMENTS AND TECHNICAL FACILITIES

T he machinery and equipment used by Lombarda Servizi 1986 S.r.l. are provided with specific requirements, as sonorous emissions within legal limitation in dB or hermetic sealed batteries provided with anti-explosion gel, and all of them are

also subject to a constant maintenance by outsourcing qualified staff and by an internal skilled mechanical.

Thanks to the spaciousness of the technical areas, inside the shed located in Cura Carpignano (PV), Lombarda Servizi 1986 S.r.l. is able to maintain a fleet of vehicles and machines of huge dimensions (20 trucks of various shapes and sizes and more than 100 between floor machines, cleaners and dryers, liquid aspirators, brushing machines, saturated steam machines and extractor machines, carpet cleaners ...) and to ensure the immediate replacement of any machinery in case of fault or specific needs.

Tech

nica

lS

ecto

r

14

• Aluminum telescopic articulated poles • Wringing trolleys • Complete multipurpose trolleys • Chromium-plated bags holder trolleys • Sontara and cotton mop• Disposable wet cloths • Syringes picker pliers• Cotton and colored acrylic FIL feather dusters• Articulated wads holder • Wads holder with handle• Floor scrapers with plastic handle• Pocket scrapers • Ladders for each type of intervention• Scissors brooms• Fringes brooms• PVC street brooms• PVC green brooms• 20 liter plastic buckets with handle• Plastic signals warning wet floor• Laminated SPARK tool for clothes• Floor wipers for baggy• Glass wipers full inox

STANDARD EQUIPMENT

For each machine and equipment, technical card is available.

• Bridge Crane• Vans and minibuses of various size and layout• Forklift trucks • Scaffolds, undercarriage and trestle bridges • Compressors• Washing and dryers machines, ride-on and walk-behind man, of the following brands: American Lincoln, Electrolux Euroclean, Floor, Ghibli, Hefter, Hall, Sorma, Taski, Tennant,Tron• Reclaim machines Saturno• Floor machines Nilfisk-Advance, Klindex, Sorma, Taski, Tron, Wirbel• Vacuum cleaners and liquid aspirators, shoulder or waist held, with 1 or 2 engines, for any use requirement: Cfm, CPM, Ecotron, Electrolux, Ghibli, Panther, Sorma, Soteco, Sutter, Taski, Tennant, Vetrok, Wirbel• Carpet cleaners: Ecotron, Lindhaus, Lodetti, Sorma, Taski, Tennant, Vilpro, Von Schrader• Hydro pressure washers, hot or cold: Faip, Hd, Kranzle, Tequenmada• Steam machines Amros, Maxi Foam CMP Acc Std, Ecovapor, Electrolux, Rcm• Sweeping, nebulizers, scrapers• Hedge shears, trimmers, lawnmowers (gas alimented) • Sandblasting machine, blower, drill.• Pump for disinfestations • Submerged pump

MACHINES LIST

15 MACHINES, EQUIPMENTS AND TECHNICAL FACILITIES

LOMBARDA SERVIZI 1986 S.R.L.AND SERVICE KANBAN

K anban is a system of inventory management developed inside production systems referred as “lean manufacturing.”

Kanban is a Japanese term whose literal translation is banner or card.It is a card that allows only necessary data/information along with the right amount of semi-finished products, which are required for the exact level of production. In Lombarda Servizi 1986 S.r.l., we have introduced a similar mechanism for the assessment, the organization, the execution of services, based only on one information document, that we called kanban, in homage to the original idea.

The kanban of Lombarda Servizi 1986 S.r.l. is a form - two-sided A4 paper sheet – that contains the main information about the Costumer, the type of required service, consumption materials and necessary equipment, the number of workers and the shifts to be executed, applied rates and Customer’s creditworthiness.

In this way, all Lombarda Servizi 1986 S.r.l.’s operational functions are involved to participate actively to the drafting of the offers, allowing the flow of information through the organization.

16

ADMINISTRATION

PROCUREMENT

HUMAN RESOURCES

OPERATIONS

SALES AND MARKETING

PLANT MANAGER

OPERATION MANAGER

HEAD OF OPERATIONS

SALES DEPARTMENT

OFFER

ONGOING CONTRACT OPERATORS

AFFAIRS

CUSTOMER

The kanban at Lombarda Servizi 1986 S.r.l. passes through all departments, up to the highest levels of Company organization to obtain the validation and then -

flowing back down to the structure – and it is used as an organizational reminder and control board.

17 LOMBARDA SERVIZI 1986 S.R.L.AND SERVICE KANBAN

MANAGEMENT STRUCTURE OF CONTRACT WORK

Each management model, in this specific case directed towards providing services as required in the contract work, must establish and be able to dispose, guaranteeing organizational efficiency and operational effectiveness, Levels of Competence and

Responsibility that define, with clarity and precision, duties and tasks of the “Figures“ involved in the several operative stages, from planning to conclusion of contract works.

To illustrate graphically clarify the management structure presented in the following descriptions, you can find below the complete organization chart for the contract .The structural pattern that we have chosen is a mixed form and it is a combination of various structural patterns:

• The Department of Head of Operations and Human Resources are organized on functional basis;

• The remaining Departments of Operation Manager, Plan Manager and Team Leader are organized an operational basis. The low number of levels simplifies the vertical line of communications and makes inner relationships easier along the whole structure, leading consequently to greater accountability of the intermediate Figures.

HEAD OF OPERATIONS (HO)

OPERATION MANAGER (OM) HUMAN RESOURCES (HR)

PLANT MANAGER (PM)

TEAM LEADER (TL)

OPERATORS (OP)

18

THE HEAD OF OPERATIONS HO

I n a vertical organizational structure, individuals who perform different functions are grouped in work units, in which each individual carries out a series of tasks, in order to achieve a certain goal. The HO has the role to guarantee the services

according to the tender specifications and in compliance with this technical project.The following tasks belong to the HO:

• Programming of the workforce and technologies necessary for the contract;

• Setting targets to be achieved, according to the environment in which the company will operate.

• Definition of human resources and technologies necessary to achieve the targets;

• Forecast of qualitative and economic results;

• Costs estimation and preparation of the necessary actions to deal with eventual and particular problems that may arise;

• Service organization;

• Definition of coordination and control structure;

• Preparation of the process of communication and executive hierarchy relationships;

• Adaptation of the structure and definition of new relationships according any changes that may occur during working process;

• Validation of the KANBAN;

• Coordination and motivation of middle management;

• Monitoring and evaluation of results;

• Check of the results obtained in relation to those in the program;

• Collection of data which allow to intervene with eventual corrective actions;

• Maintaining relationships with the level in charge by the Customer;

• Evaluation and approval of the execution of extraordinary or urgent requests fromthe Customer. Th

e he

ad

of o

pera

tions

19

OPERATION MANAGEROM

The activity carried out by the Operation Manager will be performed during the management of the contract and, previously, in the planning and forecasting stage.

The main tasks of the OM are:

• Making inspections of the areas interested by contract with planimetric survey about surface sizes, gathering environmental characteristics and construction materials;

• Studying and designing of work plans during the stage of contract estimation.

• Drawing up the economic and organizational planning of the contract work, through the drafting of Kanban;

• Planning and organization of any eventual claims by the Customer about not ordinary and extra contractual services.

• Teaching practice courses for operational staff, giving instructions about the proper use of products and machinery and technical coaching during the start working stage;

• Supervision and monitoring of the implementation of working plans, of applied methodologies in the contract work and of the quality of provided service;

• Choice of eventual corrective actions in terms of operational techniques, optimizing working time tables;

• Maintaining a constant relationship with the managers of each departments.

Ope

ratio

nM

anag

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20

HUMAN RESOURCES HR

Human Resources is connected to the staff as part of the organizational structure for the execution of the services. The activity carried out by HR is not directly connected with company’s primary targets , but it is directed to make those

targets achieve by each head figure in the best way.

HR plays a consulting role and specialized service for HO and mainly it deals with:

• Contacting technical specialists for teaching training courses, theoretic and practical, directed to technical and operating staff, and planning programs and timing of realization;

• Supervising Personnel policies;

• Proceeding to recruitment, to preliminary interviews, to the drafting of disciplinary on HO’S recommendation and to anything else related to wage trends;

• Verifying the implementation of regulations concerning the health care at work place, preparing the necessary contacts to continue the periodic medical examination of all employees;

• Satisfying any request for clarification or forwarding of questions relating to the wage and welfare matters;

• Taking constantly care of relationships with Trade Unions.

Hum

anR

esor

ces

21

PLANT MANAGERPM

The Plant Manager is responsible for the management of the contract work, in relation to the quality targets, to the control of execution timing and to the personnel utilization. The PM of the service has the following tasks:

• Realization of programs and work plans in each area according to the procedures, the techniques, methods and timing, identified in the planning stage for the performance of the service.• Operational organization of work;

• Placing Operators in the various operating groups;

• Control of the efficiency of machinery and equipment used;

• Drawing up plans of staff turnover;

• Control of the exact methodological execution of the operations, relating to the frequencies provided in the technical specifications;

• Management of operative personnel changes for vacations or health problems;

• Subdivision of work between each operators in relation to their specific area;

• Management of the “self-certification cards” of continuous works;

• Coordination of staff employed to mechanized works;

• Claims - cards of performed service (confirmation report).

Before starting the service, our organization will arrange special preprinted summary forms, called “confirmation report”, whose facsimiles will be subject to previous approval by the qualified offices/services for the customer. These forms have the purpose of witness the proper execution of work and the respect of planned operations of cleaning activities (daily and periodic).

On these mentioned registration cards, there will be also provided a space for the possible critical notes about the service. The cards will be constantly available to the interested Offices for any controls and comments. At the end of each month, these cards will be signed by HO and specific managers on Customer’s request, and then transmitted in original form to the qualified offices for the subsequent stage of expenses settlement.

Pla

ntM

anag

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22

TEAM LEADER TL

The Team Leader has an important and somehow independent task. Indeed, It is through his work that the service, defined by operational planning, goes to be effectively realized together with the execution of periodic works

along the different units.The TL operates in direct connection with the operator, on which he performs an activity of coordination and control, executing some parts of the activity by himself. The TL plays an important role as a link between the needs of individuals and those of the company about respecting programs and planning.

The TL shall perform the following tasks:

• Implementation and enforcement of the works according to the given instructions;

• Respect of periodical works schedules;

• Checking the correct implementation of the operating methods;

• Management of the “self-certification cards” of periodical works;

• Control of efficiency and cleaning state of equipment and machinery, with reporting to the Supervisor on eventual mechanical failures;

• Distribution of material to each operators and management of the stocks;

•Operational evaluation of personnel and reporting to the PM on possible cases of inefficiency.

Team

Le

ader

23

ORGANIZATION OPERATORS

To highlight the actual number of personnel necessary for the direction and execution of all the required performances, we present the overall organization as summary of the data distribution of the staff.

The counting of the Staff identifies:

• SUBTOTAL, number of OP (Operators) assigned to work in daily, periodicals and coordination performances.

• TOTAL, including the number of Op for rotation.

The TL will be personally responsible of premises cleaning activity, in addition to managing the contract by the organizational side.

All the names of the employed staff, their qualifications, the number of daily hours that each of them must carry out, the number of insurance positions I.N.A.I.L. - I.N.P.S and any replacements, will be communicated to the Technical Office for the Customer.

The Operators are equipped with appropriate work clothes and personal identification card, and they are also required to maintain an appropriate, respectful and correct behavior.

24

Ope

rato

rs

Per

sonn

el

Alte

rnat

ion STAFF ROTATION METHODS

STAFF ROTATION METHODS

Staff rotation is determined by the manifestation of absences. Absenteeism can be defined as the relation between the hours of absence and the hours established by the contract of work, after deducting the hours of holidays,

vacation, trade union meeting and causes of study. Absences are divided between predictable and unpredictable ones. The cases of the absences which are predictable, both in the moment they will start and in their duration, are the following ones• Compensatory resting from work hours (shift);

• Military service;

• Pregnancy;

• Maternity;

• Exercise of Unions activities;

• Election to public offices;

• Permits for student workers.

These kinds of absence can be considered by the figures that program the job.

Lombarda Servizi 1986 S.r.l., to be able to face the contract terms, has developed specific methods of staff rotation for the following cases:

• Replacement of staff that operates work shifts;

• Replacement of staff on health problems leave;

• Replacement of staff resigned or on temporary leave.

Already knowing the trends of turnover that our company have been facing during last years, the staff that decides to resign represents, for any subject operating in this sector, an unknown factor which needs quickly solutions.

In this case, however, we have the advantage of being able to count on a large number of staff members already trained and active.

Staff temporarily unable for health problems will be immediately taken over by other personnel assigned exclusively to replacements. This staff will also ensure replacements for leaves, on the basis of a program which provides for the shifts in twelve months.

In case of a strike by the staff or other circumstances beyond one’s control (excluding holidays, leave and health problems), an emergency service will be still guaranteed , in accordance with the customer. Our HR will provide written notification to the customer at least 10 days before date of planned strike.

STRIKES OR OTHER FORCE MAJEURE CIRCUMSTANCES

26

HUMANRESOURCES

L ombarda Servizi 1986 S.r.l. identifies for each role with certain responsibilities the minimum requirements necessary to be able to cover it, such as qualification, training, knowledge, experience.

• President: Graduation, at least ten years experience in company field, knowledge of the market of reference;

• General Manager: Graduation, or University degree of Master Executive, at least five years experience in company field.

• Management Representative: graduation, at least two years experience in company field , knowledge of Quality Systems, or passing a training course for internal auditor;

• Quality Management Responsible : graduation , at least two years experience in company field, knowledge of Quality Management Systems, proven by successful passing of, at least, one training course for internal auditor;

• Administration and Accounting: graduation, better if inherent to the position in question, at least two years experience in a similar role, knowledge of the main software packages for offices and management software.

• Purchases: graduation, at least two years experience in a similar position, use of the main software packages for office;

• Stock: High School diploma, at least two years experience in a similar position, use of the main software packages for office;

• Workshop: technical diploma of high school education, at least four years experience

in a similar position, knowledge of the main equipment used in the field;

• Sales: high school diploma, at least two years experience in the specific competence area, knowledge of the main software packages for office;

• Technical Direction: high school diploma, at least five years experience in the specific area;

• Personnel Office: high school diploma, at least two years experience in similar position, use of the main software packages for office.

For identifying the need to train Personnel performing activities having an influence on the quality of services provided, Lombarda Servizi 1986 S.r.l. predisposes an internal procedure, called “PO 4.1 Staff Training”. A special record of the effective training course is then filed and saved.

The training activities are divided into three categories:

• education or training;

• information;

• update.

TASKS OF THE STAFF

TRAINING, AWARENESS AND COMPETENCE

27

Training activities are necessary when:

• new staff is hired;

• company operating personnel is assigned to other jobs;

• new operating methods have been acquired, different from those ones already in use.

In the first two cases, the training mode are realized by flanking the new personnel to experienced staff, for a period of time lasting one intervention in a yard. OM has the task of supervising the activities of support, in order to value the productive learning of new hired personnel, in the case of staff assigned to the performing services.

In the case of staff recruited for office activities, training is made by the head of the office under the supervision of HO and OM. The minimum period of training in flanking with TL is of one week, period which can stretch up to the time the new employee is considered fully operational and independent.

In the third case, of which typical examples may be the acquisition of new hardware and software equipment and new products, in addition to the study of the instruction manuals of suppliers, the staff is required to conduct training sessions, both at the company headquarters and in external training centers, to acquire the ability to use profitably the new equipment.

These training sessions are documented in reports, containing the indications of

discussed topics and the names of staff members who participated in the above-mentioned sessions.Information activities are performed in autodidactic way, providing the personnel, through HO, with the documentation, systematic or technique, necessary to ensure proper information that can later be verified by HO and OM.

The update of the staff is carried out on a scheduled basis by OM, with methods and contents that, time by time, will be considered the most appropriate and effective.

Training is planned in general terms on an annual basis and periodically revised after analysis of the professional level of the staff, especially of new staff or staff to be assigned to new tasks.

The training covers all activities related to the implementation process and provision of the service and it can be performed, as appropriate, at the workplace or through theoretical/practical and internal/external courses.

EDUCATION OR TRAINING INFORMATION

UPDATE

PROGRAMMING OF TRAINING

28 HUMANRESOURCES

SAFETY AND PREVENTION AT WORKPLACE

Health safety in the workplace is one of the issues considered essential by us, during both the staff training and the organization of the service. The topic “safety” has very important implications, both in terms of operational and legal relevance, and

obligations and specific consequences derive from it.According to the provisions of Art. 2087 of the Civil Code, the employer is required to adopt in business enterprises, all necessary measures to protect the physical integrity and moral personality of the employers.

In addition, the provisions of Art. 5 of D.P.R No. 547 dated 27/4/1955 obliges the employer himself and the responsible to warn workers about the specific risks of the workplace in which they are called to offer their services.

Therefore, we consider of essential importance to underline rules and behaviors that our PM and TL have the obligation to make workers respect, so that they can minimize the risk of an accident.

These obligations are also known by the operators who give orders to the workers, controlling in terms of quality and safety the practical proceeding of work.

It is important to remember that safety matters ranges from the protection of the body of cleaner to the notions of common sense in practical work, from the precautions against fires and fire hazards to slipping dangers, from the traps of using electricity to those of chemical products use, from the way of dressing to the way of behavior in different eventualities.

All rules are established by Law Decrees No. 547 and No. 303, with subsequent modifications, that remains fundamental for the study of security matters.

Per

sona

l S

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29

/TAPE SIGNAL

01

White and red, to close working areas and for dangers warning.

/PANEL OF NOTICE

02

Collective security systems signaling danger during activities.

/ REFLECTOR SIGNS

03

Fixed passive signal of prevention to be applied to make visible jutting objects shapes.

/ACOUSTIC AND VISUAL SIGNAL

04

Devices to be applied on vehicles, for acoustic and visual signal of moving vehicles.

SAFETY CLOTHING AND SIGNALS

In the yard zone, in case of specific works or in particular areas, must be requested to the Direction of the Institution the authorization of affixing appropriate

warning signals. All this in accordance with Art. 437 of the Penal Code which quotes: “Anyone who fails to put systems, equipment or signals necessary to prevent disasters or accidents at workplace, or removes them or damages them, will be punished with imprisonment from six months to five years.“

It is also important to transmit the basic rules of “Ergonomics” of the body, in the proper execution of work. We refer to keep your back straight and knees folded (and not the contrary) in lifting and moving weights to prevent tearing, hernia, back pain, etc. Below, illustrated descriptions of the main Collective Protection Device (DPC) and Individual Protective Device (DPI) used by operators during the implementation of the service.

30 SAFETY AND PREVENTION AT WORKPLACE

/WORKING OVERALLS

01

Cotton made for the operations inside buildings, of different forge from the ones used by customers.

/WORKING SMOCKS

/HARD WORKING GLOVES

02 03

Cotton made for the operations inside buildings, of different forge from the ones used by customers.

Insulating , anti-holes for hands and forearms protection.

/ PLASTIC GLOVES

04

Protecting from chemicals

/DISPOSABLE GLOVES

/ANTISLIP SHOES

05 05

Latex made, protecting from chemicals, throwaway.

Regulation anti-slip, with rubber soles.

INDIVIDUAL PROTECTION DISPOSALS


/SAFETY SHOES

07

Steel pointed shoes for protection from weights and accidental fallings.

/BOOTS /DISPOSABLE SHOES COVERS

08 09

Anti-acid rubber made, for the protection during wet operations.

Disposable shoes covers to use in high risk areas

/GOGGLES10

Synthetic materials made, unbreakable, for eyes protection.

/HELMETS /DISPOSAL HALF MASKS

11 12

Resilience and impact resistant mate-rials made , for the protection from wei-ghts and accidental fallings.

Disposal half masks with nose pro-tection, to use in high risk areas.



/MASKS13

Facial masks, dusts filtering

/SIGNALATING JACKETS

/ANTI-RAIN CLOAKS

14 15

Coloured and refracting, for external operations

Waterproof and water-repellent mate-rials made for rain protection.

/ SAFETY BELT 16

Provided with arresting hooks for hei-ghts protection

/TOOLS HOLDER BELT

/HAT AND HEADPHONES

17 18

Provided with pockets and hooks to hang work tools.

Hair holding hat, transpiring.

Anti-noise headphones, efficient, ergonomic and pocket. Enveloping shape and replaceable pads.



Specifically, the organization, according to the rules specified in the safety regulations, recommends that operators must:

• use the described devices and everything else needed to protect the worker, on the basis of his specific task;

• take all appropriate barrier measures to prevent the exposure of the skin and mucous to possible infections, for all those workers who are exposed to the risk of infection;

• leave the DP and the remaining personal equipment always inside the departments in which are used;

• Use masks, goggles and boots for the staff exposed to high biological risk;

• always wear anti-slip and acid-resistant rubber boots and insulated gloves during the operations of floors deep cleaning;

• constantly use safety belts and tools belts during the interventions on scaffolding, ladders or mechanical arms .

The PM will daily check all staff members to make sure the constant use of suitable DP. It is also possible to protect hands against the damages caused by chemicals using new abrasive creams that, solidified, form a protective film. It is important to not allow the use of sandals, open shoes or rag shoes, bulky or fluttering clothes, rings, bracelets, chains, etc.

The Law No. 1204/71 and its implementing regulation DPR 1026/76 contain the basic principles for the protection of working mothers and not allow for them hard, dangerous and unhealthy works.

Saf

ety

Reg

ulat

ion


The general safety rules on the work yard have relevant importance.Among these we underline:

• Never abandon machines and tools on the site, to avoid damages caused by accidental starting;

• Be careful with the use of telescopic rods, the lights on the head and the wires on walls and ceilings;

• Wear helmets before working in areas where unstable objects may fall;

• Never allow any maintenance operation on the machines before detaching, with dry hands, electrical plugs;

• In the use of chemicals respect the dilution provided by the manufacturer stated on the label and absolutely avoid any mixtures of products;

• Do not smoke, eat and drink while working. Respect the normal rules of hygiene;

• Be careful in the use of ladders and to use only the standard ones (anti-slip feet,

hooks for retaining the lower limbs, inclination respect the vertical plane not more than 0 degrees).

• For the use of moving ladders, composed of two or more connected elements must be observed the following directions:

a) the length of the ladder used must not go over 15 meters, unless special case in which the limbs must be secured to the walls;

b) the ladders used longer than 8 meters shall be provided with breaker to reduce the deflection;

c) no worker should be on the ladder when it is side moving;

d) during the execution of works, a person must exercise a continuous supervision of the ladder from the ground;

e) the double ladders must not exceed a height of 5 meters and must be provided with a device to prevent it being opened beyond safety limit; avoid the use of a ladder near or behind a door, and, if necessary, to report its presence to prevent an injury.

YARD OF WORK AND SAFETY


Among the frequent causes of fire, the human negligence, the error during the execution of services and faults in electrical systems, are at first place. The use

of electricity is a risk factor; for various reasons, such as the short circuit, malfunction of electric motors, bad maintenance of the equipment, can cause a fire to the electrical system.

In addition to the directions of art. 4 and 5 of D.P.R. 547/1955 on safety matters and adoption of automatic systems to extinguish fire, prevention remains essential as an element of systematic reduction of fires due to negligence and human mistake.

It is important to make Operators understand the importance to know and memorize where fire extinguishers are placed and teach them the correct use of the same. In the areas subject to sanitation interventions, lighted cigarettes or not extinguished cigarette butts, left in waste baskets or places where there is plenty of paper, can cause fires. It is also important to verify if electrical devices have been forgotten connected , because their overheating can eventually cause the development of a fire.

FIRES AND SAFETY

Fire

Pre

vent

ion


The risk of slipping is always present and is often a cause of injury. It’s important in this case to use appropriate techniques work, protect the stairs with anti-slip material, to be careful in removing the greasy dirt, solid and liquid, to use in the

protection of floor anti-slip waxes, even though the aesthetic could be sacrificed.

It’s also important to remove very fine dust from the smooth and polished floor, to place doormat barriers in all areas of access to the building so as not to drag inside mud or rotten plants.

SLIPPERINESS

We consider very important to conclude this brief but fundamental relationship about safety matter, adding as an element of prevention for workers exposed to professional risks, all the routine exams that our organization predisposes, with

variable intervals of time, in order to minimize the contraction of diseases.

All staff will be subject to the following health tests:

• CHEST X-Ray : once every three years, according to the new international directions, in order to reduce exposure to ionizing radiations.

• HEMO-CHEMICAL TEST: CBC , Azotemia, Creatinine, Glucose, Electrophoresis, urine test.

• PERIODIC MEDICAL VISIT : at least once or twice a year.

STAFF MEDICAL SAFETY

Med

ical

Sec

urit

y


QUALITY AND SERVICE SELF-CONTROL

Plans and implements processes of monitoring, measuring, of analysis and improvement to:

• assure customers that the provided services are consistent;

• underline that the Quality Management System is applied to ensure a constant control of all the activities carried out by Lombarda Servizi 1986 S.r.l.;

• provide Management and all staff with a useful and effective instrument to improve continuously the effectiveness of the Quality Management System;

The supplies are monitored to verify the reliability of suppliers. Activities monitoring takes place continuously during the implementation of the service and it is formalized in order to estimate:

• the ability of the personnel involved in the various stages of realization service processes;

• the correct application of the specific service;

• Customer’s satisfaction.

GENERAL

Qua

lity

Man

agem

ent 38


Customer’s satisfaction is monitored through the “Service Evaluation Questionnaire”. The questionnaire is always presented anonymously, so that the Customer, if interested, can fill it. Questionnaires results are analyzed by the Management, to

process the data and take the appropriate decisions.

Complaints can be made verbally and/or by fax and/or by questionnaire and /or other form. The information is received directly by HO who, directly or instructing OM, will immediately correct the reported lack.

In particular cases, HR draws up a letter of warning to the staff that caused the complaint. Complaint handling can result in preventive and corrective actions, that investigate the causes and propose solutions and improvements.

MEASUREMENT AND MONITORING

Ser

vice

s Ev

alua

tion

Qua

lity

Con

trol

Lombarda Servizi 1986 S.r.l. has developed a process of service implementing and control activity, to provide services and products that meet customer’s expectations, in compliance with the agreed times terms.

MEASUREMENT AND MONITORING

Management Process of the offer and the contract

• Ratio between No. of presented offers and No. of accepted offers

• Ratio between No. of active contracts and No. of renewed contracts

Purchasing Management Process

• Timing of transmission of the order to the supplier

• Timing of delivery from suppliers

Process of service implementation

• Number of complaints from customers

• Number of non-conformances found by RT

• Customer’s Evaluation Questionnaire

MEASUREMENT AND MONITORING SERVICES

The product of Lombarda Servizi 1986 S.r.l.’s processes is realized by the final service provided to the customer. This service is measured and monitored by the OM and the PM, so that it can be conform to contract requirements, explicit and implicit demands of the customers.

40QUALITY AND

SERVICE SELF-CONTROL

The service is considered improper when it does not meet all the requirements stated from the specifications. To manage the Non-Compliance (NC) is essential that the characteristics to be controlled, the levels of acceptability and the control

rules to follow have been clearly focused, at every stage of the processes.The NC can be identified and underlined by any person operating in that specific activity, who must report them to the PM, who consequently will inform OM about the problem. The management of the non-compliance of service and related corrective and preventive actions it is regulated as follows:

MANAGAMENT OF NON-COMPLIANCE

Non

-com

plia

nce

serv

ices

Identification of non-compliance service

A non-compliance detected in the process, if it is relevant and not immediately resolvable, determinates the issuance of a Non Conformance Report (RNC); the operator fills in the first part of the form and sends it to HO, for appropriate decisions.

Examination of non-compliance

All NC must be object of careful evaluations by HO, for the treatment of interested products and services and for the execution of any corrective action. The validation of non-compliance is carried out by HO, after another examination of the service, in the specific section of the NC report, on which there are also the treatment actions of the NC defined by HO in collaboration with the interested departments. All NC reports are filed by HO and recorded on the Register of Non-Conformance.

The data collected during checking activity of the implementation service processes and of the Quality Management System, ie:• Questionnaires• Number of NC in supplies• Number of system NCare obtained with simple statistical techniques by DO and brought to the attention of Board of Directors during the quarterly meetings and in the annual review of the Executive Board.

Data analysis


Impr

ovem

ent

Act

ions

To improve the effectiveness and efficiency of its Quality Management System and its services implementation process in a continuous way, Lombarda Servizi 1986 S.r.l. keeps under control all those critical points of the activity by the instruments

mentioned in the previous section.

Through these instruments, all data are collected and brought to the attention of the Direction for the evaluation of the results in relation to set goals. Based on these findings, the Direction decides to undertake the consequent actions that may be corrective, in case of resolving situations that lead to Non-Conformances, or preventive if addressed to avoid the manifestation of Non-Conformances or to improve performances of specific activities and processes.

IMPROVEMENT

Corrective actions are measures aimed to eliminate the causes of Non-Conformances, to avoid recurrence. The need of executing a corrective action may result from different reasons, of which the main ones are:

• Management of returns and complaints of customers;

• Review of the reports of the NC emerged during the service.

The presence of not fortuitous NC, but having a systemic character, requires the elimination of the causes; if these are not readily defined, they must be methodically searched by HO, in cooperation with the interested sections. NC causes can be attributed to the service, but also at the same SQ. All the searching results are filed.

After identifying the causes, corrective actions, appropriate to the gravity of the problem, are defined by HO, again in collaboration with the involved sections. HO shall then verify that the corrective actions have been implemented and effective.

Corrective actions

42QUALITY AND SERVICE SELF-CONTROL

Impr

ovem

ent

Act

ions

IMPROVEMENT

Since it is very important to prevent the emergence of NC situations, particular importance is given to the research of their potential causes. For this motivation, we use the information derived, for example, from the analysis of:

• processes and work activities that have influence on the quality of the product;

• Quality records;

• returns and customer complaints;

• supervisory verification results.

After identifying the potential causes of NC and defined the necessary steps to face the problems, the application of preventive measures starts its process; also in this case, HO promotes the execution of all control actions to ensure the effectiveness of taken measures.

Preventive Actions


SPORT PARTNERSHIPSPORTING LOKRIANS44

Spo

rtin

gLo

kria

ns

Sede Legale: Via Mariotto Albertinelli n. 4 Milano (20148) P.iva 02467320186Sedi operative:

Cura Carpignano: Via dell’Elettronica, 2/4 – 27010 (PV) / Roma: Via di Pietralata, 216/B – 00158 (Roma)Civita Castellana: Viale delle Industrie, 8 – 01033 (VT) / Locri: Via Gaspare Oliverio, n. 25 – 89044 (RC)

Contatti: Pavia: Tel. (+39) 0382 48 33 83 Fax. 0382 48 33 85 / Roma: Tel. (+39) 06 42020340 – Fax. 06 56561804

www.lombardaservizi.it / E-Mail: [email protected]

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